RFP 277-20-0550 Attachment 2 QASP.pdf

RFP No. 277-20-0550 Attachment 2

Attachment 2. Quality Assurance Surveillance Plan (QASP)

Secretary of Health and Human Services Report to Congress on Preventing Underage Drinking (STOP Act)

Required

Services/Tasks

Performance Standards

Method of

Surveillance

(Quality

Assurance)

Standard to be met/allowable deviation

Task 1

Contract management to include cost and time

Reimbursement

Customer satisfaction

Contractor maintains high level of quality assurance, responsiveness to COR & Contracts Officer;

reliability, completeness of tasks;

contacts COR immediately with any issues or problems.

Contractor remains within or below cost estimates; meets time frames identified by COR; notifies

COR immediately of any budget issues; no cost overruns.

Contractor responds within 24 hours to COR inquiries 95% of the time.

Timely and accurate reimbursement of participants for allowable expense and consultants fees.

Contractor adheres to guidance provided by COR.

COR &

Contracting

Officer monitoring deliverables, budget estimates, and invoices.

COR

monitoring;

records;

invoices;

reports; and external customer feedback reports.

COR to monitor feedback

COR receives no more than 4 valid complaints per 12 months. No more than 2 invoices per

12 months requiring suspension or disallowance due to mistakes, incompleteness, or unallowable costs.

If deficiencies are found, Contractor will provide COR solutions for implementation within 60 days.

The COR shall receive no more than two valid complaints per 6-month period.

Fewer than 4 customer complaints during each contract year, including COR comments.

Task 2

Reporting

Requirements

Monthly, annual, and final reports are submitted on time; annual report is comprehensive, includes suggestions for improvements, and is submitted on time.

COR

monitoring

COR reviews and provides comments on reports within 2 weeks of receipt.

95% of Monthly, annual, and final reports are on time; annual report is on time and accurately reflects prior years’ experience

Final reports are 100% error-free.

Surveillance

Task 3

OMB clearance

Package

Perform all task associated with the preparation and revision of the

Federal Register Notice (FRN) and necessary OMB clearance package in accordance with the Paperwork

Reduction Act of 1995 and 5 CFR

1320.

Timely submission of initial OMB segments, FRN, and final OMB package, for review within specified timelines.

Responsiveness, timeliness and completeness in addressing requirements set forth in Approved

Evaluation Plan developed in Task

3. Proactive approach in anticipating needs and problems.

Care in dealing with compliance issues such as OMB.

COR and OMB

Clearance

Officer (OCO) monitoring.

COR’s

COR’s

99% error free document; no more than 3 drafts reviewed before acceptable final is submitted.

Not more than 5 days delay in task schedule;

provides sufficient foundation for next task;

100% quality satisfaction for COR.

Not more than 5 days delay in task schedule (if within Contractor’s control). 90% quality satisfaction for COR. COR receives not more than 1 valid complaint concerning interface with other agencies, study respondents, or other stakeholders.

Surveillance

Task 4

Annual Report to

Congress on

National Efforts to

Reduce Underage

Drinking, State

Reports on the

Prevention and

Enforcement of

Underage Drinking

Activities, and

Other Activities

Related to the

Interagency

Coordinating

Committee on the

Prevention of

Underage Drinking

(ICCPUD)

Timely meeting with COR;

establishment of tracking system

& preparation of award solicitation; prepare estimates as requested; quality of legal research, policy analysis, Reports to Congress, State Reports, Questionnaire development, revision, implementation, and maintenance.

COR

Deliverables

90% customer service satisfaction; not more than a 5 days delay in task schedule; and no more than two valid

Surveillance

Task 5

Develop, Maintain, and Update Web-based

Questionnaire

Providing maintenance, testing, and, as necessary, web site design, revision, and repair of questionnaire and TA web sites.

Ensure that existing functionality incorporated in the design of the questionnaire web site operates as intended, and that links (both internal and external) are operational and connect to the intended web pages. Ensure and document that: hardware and software are functioning properly in storing policy and data information; backup and security procedures are adequate to ensure the integrity of the information stored and near-continuous availability of the information;

information and links provided on the web site remain up-to-date;

Maintain a historical record of procedures and changes in procedures used in operating website; and provide an up-to-date and transparent description of procedures that can facilitate training and help users resolve detailed questions. Maintain the documentation in a way that is usable and accessible by project staff, the COR, and others as directed.

COR

monitoring;

Deliverables

90% customer service satisfaction; not more than a 5 days delay in

Surveillance

Task 6

Development of

Analytic Papers

Development of high quality alcohol-related policies at several levels of detail, including descriptive overviews, and detailed characterizations of specific policy provisions and/or scientific finding that are publishable in peer review journals. These analytic papers or journal articles must be able to be used to inform both the Report to

Congress, the State Reports and publishable as appropriate.

All papers should demonstrate utilization of a cross-disciplinary team of legal and social science professionals in order to provide comprehensive analysis regarding the prevention and enforcement of underage drinking at federal, state, and local levels.

Deliverables

90% customer service satisfaction; not more than a 5 day delay in

Task 7

Concept

Facilitation and

Expert Consultants

Identify appropriate experts in topic areas to provide data analysis and information relevant to the development of RTC and SR.

Provide a knowledgeable consultant to provide data analysis and information to develop and or update the RTC. Ensure that consultants submit requested material in a timely manner.

COR

monitoring;

Deliverables;

internal and external customer feedback.

90% customer service satisfaction; not more than a 5 day delay in

Task 8

Meeting &

Workshop

Facilitation

Effectiveness of meetings/workshops; Arrangement of travel and meeting accommodations in compliance with Federal Government Travel

Regulations and provisions of the

ADA in a timely manner

COR

monitoring;

Deliverables;

internal and external customer feedback.

90% customer service satisfaction; not more than a 5 day delay in

Surveillance

Task 9

Transition Plan

Contractor will contact COR immediately after contract award.

Meets with COR for guidance and instructions. Asks COR for a copy of transition plan. Plans for implementation.

Contractor prepares a transition plan for review four months prior the end of the contract.

Transition plan includes, transfer of government property, files, electronic files, software etc. and proposes to COR ideas in plan implementation.

In addition, Contractor will state what methodology they will use to retain their files to the terms and conditions of the contracts. (i.e., location of file storage, contact person & telephone)

All deliverables (reports, software, etc.) are delivered to COR/CS/CO within 30 days of contract end date.

Contractor provides the COR and

CO will a list of all outstanding issues under the contract within 60 days of contract end date.

Turnover to new contractor occurs on time, including all critical documentation, software and training assistance

COR/CS/CO

will provide guidance, instructions and guidelines.

COR/CS/CO

will review and make comments to transition plan.

monitoring

Contractor adheres to guidance given by

COR/CS/CO.

Follow all guidelines, procedures, and clearances.

Contractor will implement comments provided by COR/CS/CO.

Contractor implements plan with minor intervention from

COR/CS/CO.

COR monitors turnover activities without undue effort and new contractor and government acknowledge effective completion of turnover.