26QE061_ATTACH1_PWS.pdf

CONTROLLED UNCLASSIFIED INFORMATION (CUI)

SOURCE SELECTION INFORMATION – SEE FAR 2.101 AND 3.104

DEPARTMENT OF WAR EDUCATION ACTIVITY (DoWEA)

PERFORMANCE WORK STATEMENT (PWS)

GUAM MOBILE DEVICES AND SERVICES

1.0 Introduction

The Department of War Education Activity (DoWEA) has transitioned from traditional communication methods to modern mobile technologies to support school leadership, administration, health and safety services, and geographically dispersed operations. Reliable mobile communication is essential for safety, operational efficiency, and coordination across facilities, communities, districts, and regions. DoWEA requires mobile devices and services to support school administration, facilities, transportation personnel, and emergency communication during student field trips.

1.1 Background

DoWEA is one of two federally operated school systems, is responsible for planning, directing, coordinating, and managing pre-kindergarten through 12th-grade educational programs for the Department of War (DoW). Globally positioned, DoWEA operates 160 accredited schools in nine (9) districts located in 11 foreign countries, seven (7) states, Guam, and Puerto Rico, employing approximately 11,828 staff members to serve over 69,000 children of active-duty military and DoW civilian families.

DoWEA is dedicated to providing a world-class education that prepares school-aged children of military families for post-secondary education and/or career success, and for being active contributors in a 21st-century global society. Schools are organized into three geographic areas:

Europe, the Pacific, and the Americas.

1.2 Scope

The Contractor shall provide mobile communication services, devices, warranty support, and administrative capabilities for DoWEA schools located in the Territory of Guam. Services shall support both smartphone devices and basic emergency communication devices.

2.0 Requirement Objectives

2.1: Objective 1: Smartphones and Cellular Services

Provide fully functional smartphone devices and service plans that ensure reliable, secure, and uninterrupted communication capability for DoWEA personnel throughout Guam.

Supporting Tasks for Requirement (Objective 1):

2.1.1 Provide twenty (20) Smartphones meeting or exceeding the following minimum specifications:

CONTROLLED UNCLASSIFIED INFORMATION (CUI)

SOURCE SELECTION INFORMATION – SEE FAR 2.101 AND 3.104

• 128GB storage

• Super Retina Display

• A18 Chip

• Optical Image Stabilization (OIS)

• Advanced Dual Camera 48MP Vertical Stack

• Camera Control Button

• Action Button

• Global System for Mobile Communication (GSM) Subscriber Identity Module (SIM)

Support

• One generation removed from the latest commercially available model

2.1.2 Provide unlimited voice, text, data, tethering, and WiFi capability.

2.1.3 Provide nineteen (19) domestic service plans and one (1) international service plan.

2.1.4 Provide GSM SIM cards, activation, shipping, and data transfer instructions.

2.1.5 Provide quarterly upgrade eligibility documentation including pricing, timelines, and refresh options.

2.1.6 Provide device refresh eligibility after 24 months.

2.1.7 Do not assess penalties for upgrades required due to defective refurbished replacements.

Performance Standards (PSL) and Acceptable Quality Levels (AQL)

PSL 2.1.1 – Device Delivery and Activation: All smartphones delivered and fully activated by the required start date.

AQL 2.1.1: 100% compliance. No more than one (1) activation delay attributable to Contractor per delivery cycle.

PSL 2.1.2 – Service Availability: Mobile services provide reliable voice, text, and data connectivity throughout Guam, including remote areas.

AQL 2.1.2: Network uptime ≥ 98% monthly availability per device, excluding documented carrier-wide outages.

PSL 2.1.3 – Upgrade Documentation: Quarterly upgrade documentation provided within required reporting cycle.

AQL 2.1.3: 100% quarterly submission compliance.

2.2. Objective 2: SIM Cards and Voice/Text Cellular Service

The objective is to provide activated SIM cards and reliable cellular voice and text messaging services for use with Government-provided 2024 Nokia 225 4G devices in support of field, emergency, and contingency operations throughout Guam.

Supporting Tasks for Requirement (Objective 2):

2.2.1 Provide fifteen (15) activated SIM cards compatible with Government-provided 2024 Nokia 225 4G devices (Technical Exhibit 1). Each SIM card and associated service shall support:

• Domestic voice calling

• SMS text messaging

• Emergency dialing

• 4G/LTE network connectivity

• Reliable cellular coverage throughout Guam

• An individually assigned telephone number

• Activation and service provisioning necessary for immediate use with the Government-provided device

2.2.2 The Contractor shall provide each SIM card activated and ready for use with the Government-provided Nokia 225 4G device. The Government shall not be required to purchase additional hardware or equipment to activate or use the required cellular service.

2.2.3 Cellular service provided under this objective shall be limited to voice and SMS text messaging. Data service shall not be included or enabled.

2.2.4 The Contractor shall provide replacement SIM cards, when required due to a defective or nonfunctional SIM card, and transfer or restore the associated cellular service and assigned telephone number to the replacement SIM card.

Performance Standards (PSL) and Acceptable Quality Levels (AQL)

PSL 2.2.1 – SIM Card Activation and Functionality: All SIM cards are compatible with the Government-provided 2024 Nokia 225 4G devices, properly activated, and capable of performing the required voice and SMS text messaging functions.

AQL 2.2.1: 100% of SIM cards shall be activated and operational upon commencement of service.

PSL 2.2.2 – Coverage and Service Reliability: Cellular service maintains voice and SMS connectivity within the required operational areas throughout Guam.

AQL 2.2.2: ≥ 98% monthly service availability, excluding documented outages outside the Contractor's reasonable control.

PSL 2.2.3 – Data Restriction: Cellular service provided for the Government-provided Nokia 225 4G devices does not include or permit cellular data usage.

AQL 2.2.3: 100% compliance; cellular data service shall not be enabled on any SIM card provided under this objective.

PSL 2.2.4 – Replacement SIM Cards: Defective or nonfunctional SIM cards are replaced and associated service restored within the timeframe specified by the contract.

AQL 2.2.4: 100% of required replacement SIM cards and associated service shall be provided within the contractually required replacement timeframe.

2.3 Objective 3: User Permission Management

The objective is to provide DoWEA administrative control over device application and user access management.

Supporting Tasks for Requirement (Objective 3):

2.3.1 Provide administrative capability to add or remove applications.

2.3.2 Provide ability to manage or delete user accounts.

2.3.3 Provide capability to adjust user permissions at any time.

Performance Standards (PSL) and Acceptable Quality Levels (AQL)

PSL 2.3.1 – Administrative Control Capability: Administrative management platform is accessible and functional.

AQL 2.3.1: 100% platform availability during business hours; no more than one (1) service disruption per quarter.

2.4 Objective 4: Warranty Support

The objective is to ensure uninterrupted device availability through comprehensive warranty and replacement support.

Supporting Tasks for Requirement (Objective 4):

2.4.1 Provide accidental damage coverage for full period of performance.

2.4.2 Provide one Contractor Point of Contact within five (5) days of award.

2.4.3 Provide 24/7 warranty support number within five (5) days of award.

2.4.4 Provide refurbished replacements for broken, lost, or stolen devices at no cost.

2.4.5 Cover all return shipping and repair costs.

Performance Standards (PSL) and Acceptable Quality Levels (AQL)

PSL 2.4.1 – Warranty Responsiveness: Warranty requests acknowledged within 24 hours and replacement shipped within 3 business days.

AQL 2.4.1: 95% compliance monthly.

PSL 2.4.2 – Cost Coverage: No charges assessed to Government for covered repairs or replacements.

AQL 2.4.2: 100% compliance.

2.5 Objective 5: Shipping and Handling: The objective is to ensure timely, secure shipment and return of devices.

Performance Standards (PSL) and Acceptable Quality Levels (AQL)

PSL 2.5.1 – Repair Turnaround Time: Repaired or replacement devices returned within 7 business days of receipt.

AQL 2.5.1: 95% compliance per quarter.

2.6 Objective 6: Technology Substitution Restrictions: The objective is to ensure technological equivalency or superiority in all device replacements.

Performance Standards (PSL) and Acceptable Quality Levels (AQL)

PSL 2.6.1 – No Downgrade Substitution: Replacement devices meet or exceed original technical specifications.

AQL 2.6.1: 100% compliance.

3.0 Constraints

3.1 Section 508 Compliance: All hardware and software shall comply with Section 508 (29 U.S.C. 794d) and EIT standards (36 CFR Part 1194).

OCR-enabled digital copies of manuals shall be provided in DOC, DOCX, or searchable PDF format.

4.0 Government-Furnished Resources: None

5.0 Contract Data Deliverables - Section

Deliverable Format PWS Ref Frequency Submit

To Quarterly Upgrade Documentation Digital 2.1.5 Quarterly COR

POC Information Digital 2.4.2.3 Within 5 days of award KO/COR

Deliverable Format PWS Ref Frequency Submit

To

Warranty Support Number Digital 2.4 Within 5 days of award KO/COR

6.0 Definitions

Contracting Officer (KO): The only individual authorized to enter into, modify, administer, or terminate contracts and make related determinations and findings on behalf of the Government.

Contracting Officer’s Representative (COR): The individual designated in writing by the KO to monitor technical performance of the contract. The COR does not have authority to modify contract terms or obligate the Government.

Contractor: The prime vendor responsible for providing all devices, services, warranty support, shipping, and administrative management capabilities under this contract.

Smartphone: A mobile device meeting the minimum technical specifications outlined in Section 2.1, capable of voice, text, data, tethering, and WiFi connectivity.

Service Availability (Uptime): The percentage of time per calendar month that the mobile device maintains functional connectivity for voice and text services, excluding documented carrier-wide outages, force majeure events, or Government-caused interruptions.

Refurbished Replacement: A device restored to full manufacturer operating standards, tested, and certified for resale, meeting or exceeding the technical specifications of the originally issued device.

Device Activation: The process of provisioning a mobile device onto the carrier network such that it is fully operational for voice, text, and (if applicable) data services.

Administrative Management Platform: The Contractor-provided interface that allows DoWEA to manage user permissions, add or remove applications, and control device-level service settings.

Upgrade Eligibility: The point at which a device qualifies for replacement under the Contractor’s standard refresh cycle (minimum 24 months), without early termination or penalty fees unless otherwise specified.

International Service Plan: A mobile service plan that permits usage outside Guam without service suspension, roaming restriction, or excessive surcharge inconsistent with the plan terms.

Domestic Service Plan: A mobile service plan providing unlimited voice, text, and data within Guam.

Warranty Event: Any instance of device malfunction, accidental damage, loss, or theft covered under the Contractor’s warranty support program.

7.0 Performance Requirement Summary (PRS)

Objective Performance Standard AQL Method of

Surveillance Inspector

2.1 Smartphone Delivery

Devices activated on time 100% Delivery confirmation COR

2.1 Service

Availability ≥98% uptime 98% Carrier reports COR

2.2 SIM Card

Activation and Functionality

All SIM cards are compatible with Government-provided 2024 Nokia 225 4G devices, properly activated, and capable of required voice and SMS text messaging upon commencement of service.

100% of SIM cards shall be activated and operational upon commencement of service.

Initial inspection and functional testing;

validated customer complaints

COR

2.2 Cellular

Service Reliability

Cellular service provides reliable voice and SMS text connectivity within required operational areas throughout Guam.

No more than two (2) validated service-related complaints per month, excluding documented carrier outages or circumstances outside the Contractor's reasonable control.

Validated customer complaints;

review of reported service outages

COR

2.3 Admin

Capability Platform functional 100% System verification COR

2.4 Warranty 3-day ship turnaround 95% Warranty logs COR

2.6 No

Downgrade Meets specs 100% Spec verification COR

7.1 Quality Assurance Surveillance Plan (QASP): The Government will utilize a QASP to monitor contractor performance. The QASP may be updated unilaterally by the Government throughout the contract period.

TECHNICAL EXHIBIT 1

2024 Nokia 225 4G Specifications

Screen Size: 2.4 inches Rear-Facing Camera: 0.3 megapixels Built-in Storage”128 gigabytes Product Name: 225 4G Brand: Nokia Model Number: TA-1282 Color: Black Screen Size: 2.4 inches Screen Resolution: 240 x 320 Display Type: LCD Screen Material: LCD Refresh Rate:60Hz Integrated Camera: Rear Rear-Facing Camera:0.3 megapixels Network Connectivity:2G, 3G, 4G, 4G LTE Headphone Jack: Yes

Wireless Connectivity: Bluetooth, Wi-Fi DisplayPort Over USB-C: None Battery Capacity:1150 milliampere hours Fast Charging Capability: Wired

Device Power Sharing: None Charging Interface(s):Micro-USB SIM Card Size: Nano SIM Model Family: Nokia 225 Built-in Storage:128 gigabytes Device Width: 2.01 inches Media Card Slot: microSD Expandable Storage up to32 gigabytes