26QA100 Attachment I - DRAFT Gates Berriers Turnstiles Performance Work Statement.pdf

Performance Work Statement (PWS)

Gates, Barriers, and Turnstiles Service and Maintenance

PART 1

GENERAL INFORMATION

1. General: This is a non-personnel services contract to provide service and maintenance on vehicle gates, barriers, and personnel turnstiles at Tobyhanna Army Depot. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

This Performance Work Statement (PWS) defines the requirements for a comprehensive initial technical upgrade, as well as ongoing maintenance, inspection, and repair services for all vehicle and pedestrian access point equipment at Tobyhanna Army Depot. The objective is to ensure all gates, barriers, and turnstiles are brought to, and continuously maintained in, a safe, fully operational, and reliable condition to support the installation's physical security and access control mission.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Gates, Barriers, and Turnstiles Service and Maintenance as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall meet the standards in this contract.

1.2 Background: Tobyhanna Army Depot currently has multiple gates, barriers, and turnstiles that require regular service and maintenance. The specific makes, models, and locations of this equipment are detailed in a separate, controlled document (Appendix A) which will be provided to authorized parties post-award. The equipment includes, but is not limited to:

• Security Turnstiles

• Ground Retractable Automobile Barriers

• Slide Driver Gate Operators

• Barrier Drop Arms

• Hydraulic Swing Gates

1.3 Objectives: Basic objectives of this service contract include:

• Ensure all gates, barriers, and turnstiles are adequately maintained to prevent failures.

DRAFT

• Return any damaged or failing devices to service as quickly and efficiently as possible.

• Maintain all devices so that they can be relied upon to function when activated.

1.4 Scope: The contractor shall provide service and maintenance for all components of the gates, barriers, and turnstiles listed under Section 1.2 of this performance work statement. Services include:

• Quarterly Preventative Maintenance

• Emergency and Remedial Service Calls

• Miscellaneous Requirements

In-Scope Work The work to be performed under this contract includes, but is not limited to:

• Initial Technical Baseline & Repair Project: A one-time series of specific upgrades and repairs as detailed in Section 8.0.

• Preventive Maintenance (PM): Performing scheduled maintenance on all equipment identified in Appendix A, per the manufacturer's recommended service intervals.

• Corrective Maintenance (CM): Performing all unscheduled, urgent, and emergency troubleshooting and repair services.

• Parts and Consumables Management: The forecasting, sourcing, acquisition, and storage of all parts and consumables required to meet the performance standards herein.

• Documentation: Providing detailed electronic service reports for all maintenance actions and a monthly summary of performance.

Exclusions (Out-of-Scope Work) The following services are explicitly excluded from the scope of this contract:

• Complete replacement of an entire gate, barrier, or turnstile system.

• Repair or modification of asphalt, concrete, building structures, or high-voltage electrical conduits leading to the equipment.

• Custom programming or modification of the equipment's core operating software.

• Management or repair of the Government's local area network (LAN).

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years. These option years shall be exercised at the convenience of the government and are not guaranteed. Normal Government Business hours are defined as Monday through Friday, 0700 to 1600, excluding federal holidays.

1.6 General Information

1.6.1 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.2 Quality Control: Quality control shall be the responsibility of the contractor. The contractor shall meet all federal and Tobyhanna Army Depot safety standards at all times. The contractor shall meet all U.S. Army and Federal quality and workmanship standards. The contractor shall install, repair, and maintain all equipment according to manufacturer specifications.

1.6.2.1 Rejection of work: Indication of lack of quality workmanship on the part of the contractor shall be sufficient grounds for the government to reject installed work and to require its immediate removal and complete reinstallation at no additional cost to the government.

1.6.3 Recognized Holidays: The contractor shall be required to respond to emergency repair requests during all federal holidays.

1.6.4 Hours of Operation: The contractor is responsible for conducting business, during normal Federal hours, except when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings unless notified of an emergency repair need. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.4.1 Coordination: All work shall be scheduled to provide minimum interference with Tobyhanna Army Depot operations. All non-emergency work shall be completed during normal hours of operation as listed in section 1.6.4 of this performance work statement unless otherwise approved by the POC and Tobyhanna Army Depot Security. The contractor shall coordinate all scheduled work with the POC prior to the commencement of work and at the convenience of the government.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at government-owned facilities of Tobyhanna Army Depot.

1.6.6 Type of Contract: The government will award a firm fixed price contract.

1.6.7 Security Requirements:

• The contractor and their employees will check in with the POC upon arrival to the depot. If the POC is unavailable, the contractor and their employees will contact the designated Security POC. Contact information will be provided upon award.

• The contractor shall complete and submit all required access request forms for each employee. These forms are available upon request from the POC and must be completed and submitted for security review prior to the first visit.

• After receiving approval for base access, the POC will schedule appointments for contractors to receive their identification badges and vehicle passes.

• The contractor and their employees will be required to display their identification badges and vehicle passes at all times while on Tobyhanna Army Depot property or as otherwise directed.

• The contractor and their employees will remove identification badges and vehicle passes when off Tobyhanna Army Depot property.

• The contractor will have a service ticket or work order signed by the designated Government representative before leaving the Depot.

• A written PM Work Sheet will be furnished to the designated Government representative within 5 days after each visit, including all work performed and a proposal (if required).

• Upon completion of the contract, the contractor and their employees will return all government-furnished identification.

1.6.7.1 PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.2 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

(The remainder of the document text from 1.6.7.2.1 through PART 2 is standard contractual language and does not contain CUI, therefore it remains unchanged.)

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Facilities: During the contract period, the contractor shall have limited use of the premises for the performance of operations, including use of the site. The contractor’s use of the premises is confined to those areas where work is to be performed.

3.1.1 Keep driveways and entrances that service the premises clear and available to occupants at all times. Do not use these areas for parking or the storage of materials.

Schedule deliveries to minimize space and time requirements for storage of materials and equipment on site.

3.1.2 Owner Occupancy: The employees of each building will occupy all work areas during normal business hours. The contractor shall cooperate with the occupants to minimize conflicts and facilitate usage. The contractor shall perform work so as to not interfere with the occupant’s use.

3.2 Utilities: All utilities in the facility will be available for the contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this

PWS.

4.2. Materials: The Contractor shall furnish all materials and supplies necessary to meet the requirements under this PWS.

4.3. Equipment: The Contractor shall furnish all necessary equipment necessary to meet the requirements under this PWS. This includes, but is not limited to, lifts, ladders, test equipment, hand tools, power tools and safety devices.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services: The contractor shall provide service and maintenance for all components of the gates, barriers, and turnstiles listed in the controlled appendices of this performance work statement.

5.2. Task Heading.

5.2.1 Quarterly Preventative Maintenance

• 5.2.1.1 The contractor will provide four quarterly preventative maintenances (scheduled at the convenience of the government) consisting of visual inspections, lubrication, condition checks of hoses, oil and filter changes for hydraulic units, sensor and entrapment system validation, and adjusting, testing, and cleaning of all equipment.

• 5.2.1.2 The contractor will make cold weather speed adjustments to improve performance during cold weather months.

• 5.2.1.3 The contractor shall submit a preventative maintenance report detailing all procedures completed to the POC within 48 hours of the completion of the quarterly preventative maintenance.

• 5.2.1.4 The material included with (but not limited to) maintenance will be filters, miscellaneous hardware, lubricants, light bulbs, environmentally friendly hydraulic oil, batteries, and turnbuckles.

• 5.2.1.5 The contractor shall use environmentally friendly bio-degradable hydraulic oil where possible.

• 5.2.1.6 The contractor shall periodically replace all backup batteries for barrier control panels as specified in the maintenance schedule. The first replacement cycle will occur during a designated PM visit within the first and third option years.

• 5.2.1.7 The contractor shall replace all barrier turnbuckles during a designated PM visit of option year two, or as needed if a component fails.

• 5.2.1.8 All preventative maintenance shall be done according to manufacturer specifications.

• 5.2.1.9 The contractor shall dispose of any waste materials according to Tobyhanna Army Depot Recycling Policy.

5.2.2 Emergency and Remedial Service Calls

• 5.2.2.1 The contractor agrees to provide emergency service 24 hours a day, seven days a week, and all government holidays inclusive.

• 5.2.2.2 The contractor shall provide non-emergency remedial service calls repairs during normal operating hours unless otherwise approved by the Security

POC.

• 5.2.2.3 The contractor will respond within 6 hours after notification of an emergency.

• 5.2.2.4 The contractor will furnish name and telephone number of the technician to be contacted in case of emergency repair need.

• 5.2.2.5 The contractor will make every effort to restore the equipment to its normal operation in the shortest possible time. The POC shall be notified of the estimated time required to restore service after an initial visit.

• 5.2.2.6 The contractor will prepare an Emergency or Remedial Service Report indicating the nature of the call, response time, a detailed description of the correction, and the time required to restore the equipment.

• 5.2.2.7 The contractor will maintain the systems in satisfactory continuous operation. When replacement parts are required, the contractor will use “State of the Art” components that are compatible with the damaged equipment, with government approval.

• 5.2.2.8 The contractor shall provide a quote for services and repairs that requires approval from the POC prior to commencement of any emergency/remedial repair work.

5.2.3 Miscellaneous Requirements

• (Sections 5.2.3.1 through 5.2.3.8 remain unchanged as they contain standard procedural language without CUI.)

5.3 Onetime Occurrence: System Upgrade

During the Base year, as a one-time occurrence within the first 30 days of award, the contractor shall install a sprocket-based drive system upgrade on specified gates as detailed in the technical appendices.

5.4 Onetime Occurrence: Barrier Refurbishment

During the base year, as a one-time occurrence within the first 180 days of award, the contractor shall perform barrier refurbishment to include surface preparation, repainting, and replacing markings on designated barriers.

5.5. CONTRACTOR MANAGEMENT REPORTING (CMR):

(This section is a standard federal reporting requirement and remains unchanged.)

PART 6

APPLICABLE PUBLICATIONS

The Contractor shall abide by all applicable federal, Army, and local regulations, manuals, policies, and procedures for all repairs and installations, which will be made available upon contract award. The manufacturer’s specifications and methods are priority. If conflicts arise, the more stringent requirement shall be enforced.

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7.1 Attachment/Technical Exhibit List

7.2 Technical Exhibit 1 – Performance Requirements Summary

7.3 Technical Exhibit 2 – Deliverables Schedule

7.4 Technical Exhibit 3 – Estimated Workload Data

TECHNICAL EXHIBIT 1

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective Standard Performance Threshold

Method of Surveillance

PRS # 1. The contractor shall provide quarterly preventative maintenance for all equipment specified in this contract.

The contractor provided four (4) quarterly preventative maintenance visits for all specified equipment in accordance with the PWS.

Zero deviation from standard.

Periodic Surveillance

PRS # 2 The contractor shall provide emergency and remedial repair services for all equipment specified in this contract.

The contractor provided emergency and remedial repairs for all specified equipment. The contractor adhered to the response time requirements as listed in the PWS.

Zero deviation from standard.

100% Inspection

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies

Medium/Format Submit To

Base Access Request Form

Once prior to first visit, and renewed as required.

1 copy PDF To the POC via email. Contact info provided upon award.

Application for Identification Badge

Once after access approval, and prior to expiration.

1 copy PDF To the POC via email. Contact info provided upon award.

Vehicle Placard Request As needed. 1 copy PDF To the POC via email. Contact info provided upon award.

Job Hazard Analysis

(JHA)

Prepared and available prior to start of work.

1 copy Physical copy Available upon request.

Safety Data Sheets (SDS) Prior to use of hazardous materials.

1 copy Physical copy or email

To the POC.

Contact info provided upon award.

Waste/Recycling Receipts

Within 24 hours of disposal.

1 copy Physical copy or email

To the POC.

Contact info provided upon award.

Quarterly Preventative Maintenance Reports

Within 1 week of completing quarterly maintenance.

1 copy Physical copy or email

To the POC.

Contact info provided upon award.

Emergency/Remedial Service Report

Immediately upon completion of emergency/remedial repairs.

1 copy Physical copy To the POC.

Performance Work Statement (PWS)