26_P09_PWS_QASP_Final_Robot PM_36C770-26-AP-0065_251016.pdf

PERFORMANCE WORK STATEMENT

Mitsubishi Production Robot PMs

Veterans Administration CMOP Dallas-763 2962 S. Longhorn Dr Lancaster, TX 75134

1.0 INTRODUCTION

1.1 Background

The Department of Veterans Affairs Dallas Consolidated Mail Outpatient Pharmacy (CMOP) located in Lancaster, Texas.

CMOP utilizes advanced automation to produce an excess of 112 million prescriptions a year. CMOP utilizes an integrated, automated dispensing system to be able to process high volume mail prescription workloads. The production robots are utilized in placing vials from the automated equipment into Totes for further A-Frame items or de pucking into totes for packing. This process cannot be done by operators, and as such, these robots are imperative to the overall operations of the facility.

1.2 Scope

Contractor shall provide sufficient, competent, and qualified personnel to perform the necessary routine or preventive maintenance, emergency diagnostics, and repairs of two production floor Mitsubishi robots utilizing proper manufactured specified procedures.

1.3 Performance Requirements Summary

The performance requirements specified in Section 2.0 are summarized as follows:

• Annual preventive maintenance Two (2) Mitsubishi Robots with associated controllers

• Emergency repairs

1.4 Reference Material

The following reference material will be attached to the PWS. Contractor will be responsible for using the most current manufacturer manuals and checklists as needed.

• Mitsubishi Industrial Robot Instruction Manual, Robot Arm Setup and Maintenance (RH3FH / RH6FH / RH12FH / RH20FH Series)_MELFA BFP-A8868-E_Copyright 2012

• Appendix A: Mitsubishi Robot Preventive Maintenance Checklist

• Occupational Safety and Health Administration Standards (https://www.osha.gov/laws-regs)

2.0 REQUIREMENTS

2.1 Annual Preventive Maintenance

All preventive maintenance services shall be performed on the equipment listed below following the guidelines outlined in the Annual Preventative Maintenance Checklist (Appendix A) or most current manufacturer recommended manual procedures. The contractor shall document all work done and annotate any additional concerns. Any issues with equipment will be documented in the inspection checklist attachment (Appendix A).

Type of Equipment Make Model Serial Mitsubishi Robot Mitsubishi RH-6FH5520-D1-S13 FB311002M CONTROLLER Mitsubishi CR750-06HD1-1-S13 Mitsubishi Robot Mitsubishi RH-6FH5520-D1-S13 FB310005W CONTROLLER Mitsubishi CR750-06HD1-1-S13

PWS: Mitsubishi Production Robot PMs

The Contracting Officer Representative (COR) shall be notified immediately of any critical issues with equipment immediately upon discovery during the inspection. Critical issue is defined as an issue in the technician’s opinion that can cause immediate failure of the equipment if not addressed immediately.

2.2 Emergency Repairs

The contractor must provide a technician within two (2) hours of being notified of equipment failure, Monday through Friday, between 6:00 AM and 8:00 PM. During such repairs, the technician may identify issues that require off-site repairs or the ordering of parts. The technician will then provide a detailed repair estimate, including all related costs such as parts and labor, which must be approved by the COR.

3.0 PERFORMANCE STANDARDS

3.1 Timeliness

1. The contractor must provide a technician within two (2) hours of being notified of equipment failure, Monday through Friday, between 6:00 AM and 8:00 PM.

2. If repairs cannot be completed within 48 hours, the contractor shall provide an operational substitute if available.

3. All maintenance tasks must be completed on or before their due dates as per the maintenance schedule.

3.2 Quality of Work

1. All work performed will adhere to the OEM recommended maintenance specifications.

2. All parts must be new and conform to OEM specifications. Rebuilt or remanufactured parts will not be accepted.

3. The contractor shall ensure that all equipment maintains its OEM warranties.

4. The contractor shall provide all materials, supplies, and labor.

5. The contractor shall not perform any service that will result in additional charges without prior approval from the

Contracting Officer.

6. The contractor shall schedule all work with COR in order to eliminate production impact.

7. The contractor shall have a quality control program to ensure contract requirements are met.

8. The contractor shall dispose of all waste and excess materials from the job site. The contractor shall not dispose of any waste or leave waste at the site overnight at the CMOP location. The contractor shall, always, keep work areas free from accumulation of waste material, rubbish, tools, equipment, and materials. Upon completion of the job or when away from the work site, the contractor shall leave the work area and premises in a clean, neat, and safe condition.

3.3 Safety Compliance

1. All maintenance activities must comply with OSHA safety standards.

2. Maintenance and repairs must be performed by an OEM service provider.

3.4 Customer Service

1. The contractor shall maintain communication with the COR regarding maintenance schedules, findings, and any required follow-up actions.

2. The contractor is responsible for ensuring that any issues reported are documented and tracked until they are resolved.

3. Complaints will be documented by the COR within 24 hours and must be addressed by the contractor within 24 hours of notification.

4.0 Quality assurance Plan (QASP)

4.1 The contractor will be responsible for the quality control of all work performed. All work must be performed in accordance with industry standards, manufacturers specifications, installation instructions/recommendations, related documents provided and in compliance with all applicable codes and regulations. NEC, IBC, State, County, and local authorities. Perform all required tests on all work as specified herein and in accordance with code requirements and industry standards to ensure full and complete operation of all systems.

4.2 ROLES AND RESPONSIBILITIES

4.2.1 Contracting Officer: The contracting officer (CO) is responsible for monitoring contract compliance, contract administration, and cost control and for resolving any differences between the observations documented by the Contracting Officer’s Representative (COR) and the contractor. The CO will designate one full-time COR as the government authority for performance management. The number of additional representatives serving as technical inspectors depends on the complexity of the services measured, as well as the contractor’s performance, and must be identified and designated by the CO.

4.2.2 Contracting Officer’s Representative: The contracting officer’s representative (COR) is designated in writing by the CO to act as his or her authorized representative to assist in administering a contract. COR limitations are contained in the written appointment letter. The COR is responsible for technical administration of the project and ensures proper government surveillance of the contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the government’s behalf. Any changes that the contractor deems may affect contract price, terms, or conditions shall be referred to the CO for action. The COR will have the responsibility for completing QA monitoring forms used to document the inspection and evaluation of the contractor’s work performance. Government surveillance may occur under the inspection of services clause for any service relating to the contract.

4.3 Performance Monitoring

Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the performance monitoring of this contract.

4.3.1 Direct Observation

Can be performed periodically or through 100% surveillance.

4.4 ACCEPTABLE Performance

The Government shall document positive performance. Any report may become a part of the supporting documentation for any contractual action.

4.5 UNACCEPTABLE Performance

When unacceptable performance occurs, the COR shall inform the contracting Officer. This will normally be in writing unless circumstances necessitate verbal communication. In any case the COR shall document the discussion and place it in the COR file.

When the COR determines formal written communication is required, the COR shall prepare a Contract Discrepancy Report (CDR) for submission to the Contracting Officer first. Then it will be presented to the contractor's program manager for review.

The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor must present this corrective action plan to the COR and Contracting Officer. The Government shall review the contractor's corrective action plan to determine acceptability.

Any CDRs may become a part of the supporting documentation for any contractual action deemed necessary by the

CO.

4.6 Performance Requirements Summary Matrix

This table lists the examples for Performance Requirements and the acceptable quality levels

Task Indicator Standard

Acceptable Quality Level Method of Surveillance

Timeliness Schedule adherence rate, average response time

Adhere to maintenance schedules;

respond to unscheduled maintenance within two hours 95%

Review of maintenance schedules and response times

Quality of Work

Compliance rate with OEM specifications, operational tests

Perform maintenance tasks per OEM specifications; conduct thorough inspections and operational tests following maintenance

100% Random audits and inspections

Safety Compliance

Compliance rate to OSHA standards, qualification review rate

Contractor personnel must be OEM service providers; services must comply with OSHA safety standards 100%

Inspections, safety reviews, verification of personnel qualifications

Customer Service

Response time, complaint resolution

Timely response to maintenance requests; address complaints within

24 hours 95% Monitoring response times, review of feedback

4.7 The Government reserves the right to perform initial, follow-up, and final inspections and acceptance of all work. The Dallas CMOP engineering office shall inspect and accept all work and workmanship.

5.0 STATION INFORMATION

5.1 OPERATING HOURS AND CONDITIONS

PMs must occur within the operating hours of 6:00 a.m. to 2:00 p.m., Saturday or Sunday. The COR will provide an initial orientation to the facility, but orientations for new employees are the contractor's responsibility. PMs should be rescheduled in the case of scheduled production OT during the weekends without incurring penalties. PMs must be prescheduled with the COR 2 weeks in advance of the PM date.

5.2 HOLIDAYS

The following Federal Holidays are observed; however, work on these days may be approved upon authorization:

• New Year’s Day

• Martin Luther King Jr.’s Birthday

• Washington’s Birthday

• Memorial Day

• Juneteenth

• Independence Day

• Labor Day

• Columbus Day

• Veterans’ Day

• Thanksgiving Day

• Christmas Day

When a holiday falls on a Sunday, the following Monday is observed. When a holiday falls on a Saturday, the preceding Friday is observed.

5.3 STANDARDS OF CONDUCT AND SAFETY

Contract personnel must conduct themselves professionally, avoiding any behaviors that interfere with CMOP operations. Smoking, illegal substances, and weapons are prohibited on Government property. The Government reserves the right to require removal from the site any contractor employee who endangers persons or property, whose actions are inconsistent with professional conduct, whose continued employment is inconsistent with the interest of VA CMOP security or who is found to be incapacitated or under the influence of alcohol, drugs, or other substances. Removal of employees for any reason does not relieve the contractor of the requirement to perform services specified herein Compliance with OSHA and other applicable laws and regulations is exclusively the contractor's obligation.

Appendix A Mitsubishi Robot PMs Task Sheet

NOTE: One sheet for each Robot being serviced.

Description of Task Completed Not Completed Backup of Parameters and Programs Backup of Origin Data Backup maintenance Forecast Backup alarm history Lubrication of all robot axes Reset lubrication timers Inspect robots for air leaks Inspection and adjustment of belt tension Replacement of belts (If needed) Reset battery timers if batteries are replaced Replacement of batteries (Completed in base yr) Inspect each axis for backlash Inspect each axis for rough movement Check for noise in Joint movements Inspect air filters on robot controller Replacement of air filters Check origin data Inspection of fans.

Technicians Name

Date of Work

Describe any Issues that may need further repair of equipment