25QE050_ATTCH1_PWS_041225.pdf

PERFORMANCE WORK STATEMENT

Department of Defense Education Activity 4800 Mark Center Drive

Alexandria, VA 22350

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Advanced Quantitative Reasoning Instructional Resources

1. General Information and Scope of Work

1.1 Agency

1.1.1 For school year (SY) 2024-25, the Department of Defense Education Activity (DoDEA) provides

PK-12 instruction in 161 schools to over 67,000 dependents of military and civilian employees. DoDEA's curriculum, resources and student achievement scores on standardized assessments compare favorably to those of high-performing US public school systems. Student enrollment is based primarily on deployment of military troops worldwide. In the Americas, DoDEA operates 50 schools located in seven states, Puerto Rico, and Cuba. In Europe and the Middle East, DoDEA operates 64 schools located in Germany, England, Netherlands, Belgium, Spain, Turkey, Bahrain, and Italy. In the Pacific, DoDEA operates 46 schools located in Korea, Japan (mainland and Okinawa), and Guam. DoDEA also operates a fully accredited virtual high school with teaching hubs in the Americas, Europe, and Pacific.

1.1.2 DoDEA’s 2025-26 school year high school enrollment in our 40 brick-and-mortar high schools is projected to be approximately 12,600 students. Note: Over 99 percent of our virtual high school students are also enrolled in one of our brick-and-mortar high schools.

1.1.3 DoDEA has adopted College and Career Ready Standards (CCRS) in mathematics, literacy, the arts, social studies, and science, which are rigorous, research-based, and reflect the knowledge, skills and dispositions students need for success in college and/or careers and are aligned with the Common Core State Standards (CCSS), National Core Art Standards (NCAS), Next Generation Science Standards (NGSS), College, Career, and Civic Life (C3) Framework for Social Studies State Standards, and Society for Health and Physical Education Standards (SHAPE AMERICA). DoDEA has also adopted both the International Society for Technology in Education (ISTE) Standards for Students, Collaborative for Academic, Social, and Emotional Learning (CASEL) framework, and for preschool the GOLD(R) Objectives for Development and Learning, Birth through Third Grade.

1.2 Background

1.2.1 In accordance with Federal regulations, DoDEA is recompeting our expiring AQR contract.

1.2.2 DoDEA has a requirement to provide research-based, core curricular materials, to include print and/or digital materials along with robust professional learning offerings that address CCRSM for the upper-level mathematics courses and meet DoDEA’s Blueprint for Continuous Improvement Plan goals which have the following key strategic initiatives:

Goal 1: School Excellence: Strategic Initiative 2.2: College and Career Ready Standards:

Provide leadership and support for the continuous improvement of College and Career Ready Standards.

1.3 Scope of Work

1.3.1 DoDEA requires a 5-year license for student and teacher print and/or digital resources as well as related professional learning and technical support.

1.3.2 The estimated staffing and enrollment by year is shown below:

2 Requirements

AQR Instructional Resources and Related Support: The Contractor shall provide print and/or digital instructional resources and related support for students, teachers, school-based support teachers, and subject matter experts (SMEs, i.e., above-school-level specialists). The course shall be aligned to DoDEA’s CCRS, which may be found at the following URL: https://www.dodea.edu/curriculum/mathematics/standards.

Supporting Tasks: The tasks below are to help the Contractor gain a better understanding of the requirements to successfully meet the objective. They are not all inclusive, so the Contractor shall develop the total solution to meet all the requirements in accordance with a performance-based approach.

Table 1: Estimated AQR Teachers and Enrollment by Year

Categories Base Year 1

Base Year 2

Base Year 3

Base Year 4

Base Year 5

Base Year 6

Students 185 212 236 260 286 314 Teachers 8 10 12 14 16 18

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2.1 Task 1, Instructional Resources—The Contractor’s solution shall:

2.1.1 Be based on the most current research-based best practices for mathematics instruction aligned to the National Council of Teachers of Mathematics (NCTM), Common Core State Standards for Mathematics (CSSM) and Standards for Mathematical Practice (SMP) making connections within and across content for what students should know and be able to do. Include an alignment to standards between the textbook and the CCSSM.

2.1.2 Be designed to help students apply mathematical content to solve novel, ill-defined, and/or complex problems that arise in industry, the workplace, and everyday life.

2.1.3 Integrate technology and tools to help students build both 21st century technology and critical thinking, reasoning, and modeling skills.

2.1.4 Include formative and summative assessments, digital only is not sufficient.

2.1.5 Provide guidance to help teachers differentiate instruction to meet the needs of all learners, including

English learners and students who require accommodations based on their individual education plans. Include instructional strategies aligned to the NCTM Principles to Action, Math Teaching Practices to support reasoning, modeling, and conceptual understanding of concepts.

2.1.6 Provide pacing recommendations and a guide for sequencing of instruction for course content (i.e.

days, sessions, units, topics, etc.).

2.2 Task 2, Related Requirements—The Contractor’s solution shall:

2.2.1 Provide the publisher’s most recent edition of curriculum resources (dated not later than 2023) and most closely aligned with the standards, which communicate current research-based information and reflect modern best practices in a standards-based classroom, e.g., learning environment and classroom culture, teacher facilitating student discourse, reasoning, modeling, Standards for Mathematical Practice, NCTM Principles to Action Eight Teaching Practices, etc.

2.2.2 Provide instructional resources that meet DoDEA’s CCRSM, as defined in the following URL:

http://www.dodea.edu/Curriculum/Mathematics/Standards.cfm. (See Background PWS 1.2.2 and

1.2.3 for the Standards Alignment Correlation requirement.)

2.2.3 Include digital/online access to resources for teachers, students, administrators, and above-school-level subject matter experts (district and headquarters mathematics ISSs).

2.2.4 Standards Alignment Correlation: Provide a complete standards alignment correlation document (digital format is acceptable) showing how all proposed materials align to DoDEA’s CCRSM.

2.2.5 Student Resources: Present student instructional resources that include:

1) Both tasks and problems, where students learn through reasoning and modeling, that build conceptual understanding, procedural skills and fluency for real-world application.

2) Tasks and problems that engages students in meaningful mathematics discussions and student discourse.

2.2.6 Teacher Resources: Provide teacher materials that:

1) Explicitly support the student resources, guiding teachers to facilitate a mix of instructional approaches for a variety of learners, e.g., using multiple representations, using low-floor high-ceiling tasks that are highly engaging and allow multiple entry points for students, facilitating discourse, etc.

2) Include planning resources within the teacher resources to support the lesson planning process, i.e., pacing support/guides, unit/topic planner, lesson-level facilitation notes, professional learning videos.

2.2.7 Assessments: Provide a variety of curriculum-embedded assessment options, to include:

1) Item banks from which teachers can create and customize their own assessments aligned to the AQR CCRS. Examples include pre-assessment, diagnostic, formative, summative, performance tasks, standardized, and self-assessment resources.

2) Aligned rubrics, sample answers, and scoring guidelines that provide sufficient guidance for interpreting student performance.

2.2.8 Differentiated Instruction and Supports: Provide differentiated interventions, strategies, and supports for English learners, students with individualized education programs (IEP), and a broad range of learners.

2.2.9 Print and/or Digital Resources: Provide print and/or digital resources for students and teachers that utilize a visual design that is engaging and easy for students and teachers to access and navigate.

Solely digital offerings shall not require each student his/her own digital device during school (a

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“one-to-one program”) and shall allow for teachers to deliver instruction offline as well, i.e., by downloading lessons, printing student work, etc.

2.2.10 Focus and Coherence: Provide curricular materials designed to deliver student learning that is focused on important work and coherent with other mathematics along students’ learning paths:

1) Materials provide the appropriate level and type of scaffolding, differentiation, intervention, and support for a broad range of learners with the gradual removal of supports to allow students to demonstrate their understanding independently.

2) Materials explicitly relate and make connections to course concepts for prior knowledge from earlier courses so that prior knowledge becomes recognized and extended to accommodate new understanding and future learning.

2.2.11 Rigor and Balance—The proposed resources shall develop:

1) Students’ conceptual understanding of key mathematical concepts beyond a simple knowledge of a topic or the ability to replicate steps. Materials are designed to help students attain the fluency and procedural skills required by the standards.

2) Balance conceptual understanding and procedural fluency with applications that require reasoning and mathematical modeling of problems that occur in everyday life and the workplace, i.e., real-world applications.

2.2.12 Program Support Tools: Customize program support tools for each course in consultation with and as determined by the COR in writing. Contractor-provided videos, walk-throughs, etc. shall be able to be embedded in coursework that participants can access through DoDEA’s learning management system (LMS, Schoology). Interactive coursework shall enable participants to engage with content to help them better understand the mathematics. Coursework shall include engaging activities such as scavenger hunts, discussion questions, quizzes, etc.

2.3 Task 3, Product Training and Professional Learning—The Contractor’s solution shall provide virtual professional learning to enable teachers to implement the curricular program effectively. The Contractor shall:

2.3.1 Product Training: Provide asynchronous webinars and/or digital modules that cover such topics as the navigation of the website and overview of resources. Digital modules, if applicable, shall be SCORM®-compliant. See PWS 3.10 for additional information about SCORM® compliance.

2.3.2 School Administrator Overview

2.3.2.1 For each course—in Base Year 1 only—provide a draft 1-hour asynchronous webinar or digital module with the goal of enabling school administrators to perform informed classroom observations and walkthroughs.

2.3.2.2 For each course provide a draft digital 1-page observation sheet and a digital addendum listing coaching strategies for use by school administrators and above-school level support staff. Finalize the documents based on written feedback from the COR.

2.3.3 Synchronous Teacher Professional Learning

2.3.3.1 Draft webinars including facilitator guides for each course on topics chosen in consultation with the Contractor. Note: Topics will likely include the following: (1) overview and exploration of instructional resources, (2) use and implementation of resources to intentionally and purposefully plan and facilitate interventions, (3) best practices for classroom implementation, and (4) gathering student data to document progress and inform instruction utilizing the components of the Contractor’s resources.

2.3.3.2 Draft for each course draft three 3-hour synchronous webinars in Base Year 1. Present the webinars to selected DoDEA personnel and finalize the webinars and facilitator guides based on written feedback from the COR.

2.3.3.3 Present each finalized webinar during the normal business hours in each region (US, Europe, and Pacific)—a total of 27 contact hours.

2.3.3.4 Present each webinar on a schedule determined post-award by DoDEA in consultation with the Contractor.

2.3.3.5 Record each webinar and place each one on DoDEA’s learning management system (LMS, Schoology).

2.3.4 Asynchronous Teacher Professional Learning

2.3.4.1 Draft webinars for each course on topics chosen in consultation with the Contractor.

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2.3.4.2 Draft for each course two 3-hour asynchronous webinars in Base Years 2 and 3—a total of six contact hours per year. Present each webinar to selected DoDEA personnel and finalize each one based on written feedback from the COR.

2.3.4.3 Place each one on DoDEA’s LMS.

2.4 General Requirements—The Contractor’s solution shall:

2.4.1 Technical Support: Provide industry-standard technical support for its digital resources for the life of the contract via telephone or email within one business day from the initial contact to include but not limited to assisting with service problems, product setup, upgrades, and troubleshooting.

2.4.2 Technical Requirements for Digital Resources—The Contractor shall:

2.4.2.1 Provide digital resources designed to run in DoDEA’s learning management system (LMS, Schoology), which operates within our virtual learning environment (VLE). In addition, provide teacher and student access to the Contractor’s digital resources through a single sign-on platform that uses one username and password to access what is needed, specifically, via DoDEA’s identity, rostering, and management platform (currently, ClassLink).

2.4.2.2 Deliver digital resources in one of the following formats:

1) Integrated via DoDEA’s LMS to the digital resources hosted by the Contractor.

2) Hosted externally by the Contractor but accessible via DoDEA’s LMS to the digital assignments and assessments imported, hosted, and maintained in the LMS.

2.4.2.3 Ensure the course content meets the following specifications:

1) Conforms to IMS Learning Global Consortium (IMS) content packaging specifications.

2) Uses imported content, if required, conforming to IMS content packaging specifications.

3) Uses code that does not disable LMS features when digital resources are accessed.

4) Requires single—not multiple—authentications to access content via DoDEA’s LMS.

5) Incorporates, where applicable, assessments that are IMS Test and Question Interoperability

(QTI)-conformant.

6) Uses content-hosted externally that conforms to any of the existing versions of IMS

Learning Tools Interoperability (LTI), per www.imsglobal.org.

2.4.3 Third-Party Programs, Software, and Applications: Ensure its own and its subcontractors’ (third-party) programs, software, and applications meet—at a minimum—the same technical requirements as the Contractor must meet, such as single sign on (SSO) and Federal Risk and Authorization Management Program (FedRAMP) Level 2, etc. On a case-by-case basis, DoDEA may honor requests to waive the FedRAMP Level 2 requirement. For more information, see Technical Exhibit #1, 1.1.7.

2.4.4 Delivery of Print and Digital Resources—The Contractor shall:

2.4.4.1 Deliver digital materials with instructions detailing how the resources can be accessed by teachers, students, and above-school-level educators, using DoDEA’s LMS (currently Schoology) and/or DoDEA’s single-sign on rostering platform (currently, ClassLink).

2.4.4.2 Ship all print/physical materials according to the latest version of DoDEA’s shipping guide, which may be found at https://webapps.dodea.edu/dodaac/DoDEA_Shipping_Guide.pdf.

Unless specified otherwise in the shipping guide, ship materials to the Americas by commercial carrier or USPS and to Europe and the Pacific only by commercial carrier. Delivery orders use door-to-door addresses. Provide, upon shipment of materials, a digital shipment notification that includes the following:

Contract number and delivery order number Contract line item number (CLIN) indicating materials and quantities being shipped Destination and date of shipment Shipping carrier name and the tracking number of each shipment Estimated date of arrival of shipment and, if applicable, shipping slip

2.4.5 Meetings: Attend virtual meetings at no additional cost to the Government and provide the medium through which each meeting occurs, record each meeting’s minutes. Submit the draft minutes to the COR within two business days of the event and finalize the minutes two business days after receipt of written feedback from the COR. Note: Costs associated with attending any face-to-face meetings shall be handled/paid for as stated in the contract.

2.4.5.1 Post-Award Conference: Participate in a video- or teleconference with the COR five business days after award IAW FAR Subpart 42.5.

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2.4.5.2 IT Meeting: Convene a video- or teleconference with DoDEA Information Technology staff ten business days after award, per Technical Exhibit #1.

2.4.5.3 Other Post-Award Meetings: Meet with the Contracting Officer (KO), COR, and/or other Agency personnel, as appropriate, to review Contractor performance, as required by DoDEA.

The KO may discuss the Agency’s view of Contractor performance, and the Contractor shall apprise the Agency of any problems being experienced. The Contractor shall take appropriate action to resolve any outstanding issues the Agency raises.

2.5 Performance Standards and Acceptable Quality Levels

2.5.1 Performance Standard: Tasks shall be completed by the required completion date.

2.5.2 Acceptable Quality Level: See PWS Section 7, Performance Requirement Summary (PRS).

3 Constraints

3.1 Place of Performance: Work shall be performed at the Contractor’s facilities.

3.2 Privacy—The Contractor shall:

3.2.1 User Accounts: Require, wherever applicable, that individual accounts possess unique usernames and passwords that do not require personally identifiable information (PII) to access online content, i.e., first & last name and any other unique personal information.

3.2.2 Contractor Personnel

Ensure personnel assigned to this contract take proper precautions to protect information from disclosure. Collect and/or store all agency-owned or agency-controlled PII in accordance with the relevant requirements of the Privacy Act, 5 U.S.C, which may be found at the following URL:

http://www.archives.gov/about/laws/privacy-act-1974.html.

All Contractor personnel that have access or may potentially have access to DoDEA data in any form shall be US citizens, including any third-party penetration (PEN)/security testers.

3.2.3 Privacy Training: Ensure Contractor staff who have access to DoDEA’s student, teacher and/or staff personally identifiable information successfully complete the DoD Privacy Act/Personally Identifiable Information (PA/PII) training before gaining access to the data and yearly thereafter. Provide copies of the certificates of completion to the COR which can be audited at any time by the Chief Information Security Officer (CISO) or his/her designee.

3.2.4 Privacy Verification: Provide the COR written verification of compliance to the Privacy requirements (listed above) 120 calendar days prior to the expiration of each year’s contract option period or annually, as required. Note: After reviewing the Contractor’s verification, DoDEA reserves the right to ask for further verification data in order for DoDEA to comply with DoD’s evolving privacy mandates.

3.3 Liaison and Alternate Liaison—The Contractor shall:

3.3.1 Provide a liaison and alternate liaison to be responsible for the performance of work. Their names shall be designated in writing to the Contracting Officer. They shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract. Each shall have at least one year of experience working in a similar role.

3.3.2 Notify the COR in writing regarding any change in either the liaison’s role ten business days in advance of the change If the liaison or liaison alternate is changed post-award, the replacement shall meet or exceed the qualifications and experience of the person assigned upon contract award.

3.4 Holidays and Hours of Operation

3.4.1 The liaison or alternate liaison shall be available during the hours of 9AM to 3PM Eastern Standard

Time (EST), except for Federal holidays and Federal government closures/shutdowns. The following list shows recognized Federal holidays: New Year’s Day, Martin Luther King Jr.’s Birthday, Presidents Day, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

3.4.2 Although there are different time zones within Europe and the Pacific and different hours for specific schools throughout DoDEA, the normal business hours for the regions roughly correspond to the following: Americas, 0700-1500 EST; Europe, 1300-2100 EST; and Pacific, 2000-0400 EST. there are different time zones within Europe and the Pacific and different hours for specific schools throughout DoDEA, the normal business hours for the regions roughly correspond to the following:

Americas, 0700-1500 EST; Europe, 0200-1000 EST; and Pacific, 2000-0400 EST.

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3.5 Availability: The Contractor shall make all resources available for the life of the contract.

3.6 Copyright Dates

3.6.1 The Contractor shall provide the most recent copyright dated materials, but not earlier than 2022.

The copyright preference applies only to student and teacher materials (e.g., the student textbook, teacher’s editions, etc.). The copyright preference does not apply to material included as part of the Contractor’s collection (that is, articles, leveled readers, big books, assessments, pictures, problems included in a textbook or supplemental to the teacher or student text) but which was created by others prior to 2022.

3.6.2 The Contractor shall keep content/courseware current and updated regularly throughout the period of performance, as demonstrated by maintenance of an updated content copyright not to exceed one school year from its current date. For example, an eBook published in January 2023 would be acceptable for the 2022-23 school year and also the 2023-24 school year. It would not, however, be considered current for the 2024-25 school year.

3.7 Nondiscrimination: The Contractor shall provide resources free of bias regarding race, color, religion, sex, national origin, or disability.

3.8 Section 508 Compliance—The Contractor’s solution shall:

3.8.1 Background: Section 508 of the Rehabilitation Act, as amended by the Workforce Investment Act of 1998 (P.L. 105-220) requires Federal agencies that develop, procure, maintain, or use information and communication technology (ICT) to endure they are accessible to people with disabilities.

Federal employees and members of the public who have disabilities must have access to and use of information/data that is comparable to people without disabilities.

3.8.2 Requirement: Ensure that products, platforms, and services delivered as part of this work statement that are ICT or contain ICT conform to the Revised 508 Standards, 36 C.F.R. § 1194.1 & Apps.

A, C & D which are located at the following URL: https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines.

3.8.3 ARS: See the attached ICT Accessibility Requirements Statement (ARS). All functional performance criteria apply when using an alternative design or technology that achieves substantially equivalent or greater accessibility and usability by individuals with disabilities, than would be provided by conformance to one or more of the requirements in Chapters 4-6 of the Revised 508 Standards or when Chapters 4-6 do not address one or more functions of ICT. Note the guidance in the table below:

Applicable Requirements Directions

Software Features and Components

Applies to all WCAG Level AA Success Criteria, 502 Interoperability with Assistive Technology, and 503 Applications.

Hardware Features and Components All requirements apply.

Support Services and Documentation All requirements apply.

Outputs/Deliverables Ensures that outputs/deliverables do not adversely affect accessibility features of the existing EIT technologies.

3.9 Optical Character Resolution (OCR): The Contractor shall provide, upon request, two digital OCR copies of print materials in one or more of the following five formats: Digital Accessible Information System/National Instructional Materials; Accessibility Standard (NIMAS) with cascading style sheet; HyperText Markup Language (HTML); Portable Document Format (PDF, unlocked, embedded fonts, single page); and Rich Text Format (RTF)/Word document.

3.10 Sharable Content Object Reference Model® (SCORM®) Compliance: Provide digital modules, if included among the proposed/required resources, that are SCORM®-compliant. Note: The Department of Defense Instruction (DoDI) 1322.26 mandates that modules comply with the latest possible version of SCORM®, per https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/132226_dodi_2017.pdf?ver=2017- 10-05-073235-400.

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3.11 Data & Data Rights: All data developed from any work awarded under this contract is and shall remain the property of the Government. The Contractor shall ensure that digital rights to all visual materials embedded in the resources will be given so that DoDEA for DoDEA’s internal use only may use resources without incurring copyright costs or infringing on copyright laws. All data developed from any work awarded under this contract is and shall remain the property of the Government.

3.12 Organizational Conflict of Interest (OCI): The Contractor (including any subcontractor) personnel performing work under this contract may receive, have access to, or participate in the development of, proprietary or Privacy Act information (e.g., personal information, education, etc.) may create a current or subsequent OCI as defined in FAR Subpart 9.5. Whenever the Contractor becomes aware that such access or participation may result in actual or potential OCI, the Contractor shall (1) immediately notify the Contracting Officer (KO) in writing and (2) promptly submit a plan to the KO to avoid or mitigate any such OCI. Note: The KO will unilaterally determine if the Contractor’s plan is acceptable. If the KO determines the plan cannot satisfactorily avoid or mitigate an OCI, s/he may implement other remedies to include prohibiting the Contractor’s further participation in contracted requirements.

4 Government-Furnished Information / Resources

4.1 The COR in consultation with the Contractor will schedule any professional learning presentations.

4.2 DoDEA will (1) provide the facility, internet access, and audio-visual equipment and (2) distribute the session evaluations to participants.

5 Contract Deliverables

Milestone/Deliverable Word Excel

Digital Copies PWS Planned

Frequency

AQR Instructional Resources and Related Requirements

Yes Yes 2.1-2.2

Digital: Ongoing, three business days after receipt of initial delivery order Print: After receipt of a delivery order —US sites: Delivered in 30 business days —Overseas sites: Delivered in 45 business days

Product Training Yes Yes 2.3.1 Access ongoing, three business days after receipt of initial delivery order

Professional Learning Yes Yes 2.3.2 Scheduled 30 calendar days after the post-award conference

Technical Support Yes Yes 2.4.1 Ongoing after receipt of initial delivery order Privacy Training Yes Yes 3.2.3 Three days after receipt of a written request Privacy Verification Yes Yes 3.2.4 120 calendar days prior to end of each contract year

6 Acronyms and Definitions

CCRS College and Career Ready Standards PA/PII Privacy Act/Personally Identifiable Information QASP Quality Assessment Surveillance Plan SCORM® Shareable Content Object Reference Model®

Contracting Officer (KO): Only individual with expressed authority to obligate (bind) the Government by means of entering, administering, and terminating contracts within the limits of the authority delegated via a KO’s warrant.

Contracting Officer’s Representative (COR): Qualified and trained Government employee, nominated by the requiring activity (RA) and appointed in writing by a KO primarily to perform specific technical or administrative functions on a specific contract(s); serves as the ‘eyes and ears’ of a KO to assure the Government’s best interests are protected via the terms and conditions of the contract(s) appointed. COR’s do not have authority to obligate (i.e., bind) the Government.

Contractor: Supplier or vendor contracted to provide specific supplies or services to the Government—may also be referred to as “the prime”.

Deliverable: Usually physically delivered items but may include such items as digital documents/reports.

Performance Requirements Summary (PRS): Tabular listing of performance objectives and standards.

Performance Work Statement (PWS): Statement of work for performance-based acquisitions describing the required results in clear, specific, and objective terms with measurable outcomes.

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7 Performance Requirement Summary

Performance Objective

Performance Standard Acceptable Quality Level Inspection Method

Tasks 1 and 2, AQR Instructional

Resources and Related Requirements, PWS 2.1-2.2

PWS-

compliant

Digital: Resources are available except for scheduled downtimes and no more than one unscheduled downtime per semester.

Print: At least 95% are delivered on time and at least 98% do not need to be replaced because of defects/damage.

COR inspection and stakeholder feedback

Task 3, Product Training, PWS 2.2.1

PWS-

compliant

Asynchronous webinars and/or digital modules, if applicable, are available except for scheduled downtimes and no more than one unscheduled downtime per semester.

COR inspection and stakeholder feedback

Task 3, Professional Learning, PWS 2.2.2

PWS-

compliant

Asynchronous webinars and/or digital modules, if applicable, are available except for scheduled downtimes and no more than one unscheduled downtime per semester.

No more than one synchronous webinar per semester will need to be rescheduled due to Contractor issues.

COR inspection and stakeholder feedback

Technical Support

PWS 2.4.1

PWS-

compliant

Acknowledge receipt of request within two hours. Resolve 90% of requests in one business day. Resolve remaining 10% in five business days.

COR inspection and stakeholder feedback

Privacy Training

PWS 3.2.3

PWS-

compliant

No more than one certificate per year sent to the COR more than three business days from the date of the COR’s request for it.

COR inspection

Privacy Verification

PWS 3.2.4

PWS-

compliant

Submitted 120 calendar days prior to the end of each contract year. COR inspection

Technical Exhibit #1 - TECHNICAL REQUIREMENTS

The Contractor shall comply with the applicable technical requirements detailed below.

1.1 Software and Cloud Security Requirements—The Contractor shall:

1.1.1 Ensure all online resources, cloud-based services and instructional software meet Department of Defense

(DoD) and DoDEA cybersecurity requirements as defined below. Note: Software, cloud services and associated websites are rigorously tested to ensure no security risks are posed to DoDEA infrastructure and its users.

1.1.2 Complete the Cloud Services questionnaire that was submitted as part of the proposal submission and provide copies of and/or access to any software listed in the proposed solution.

1.1.3 Ensure its content accessible from the web is compatible with the following browser platforms: Google Chrome, and Edge. Ensure that any applicable STIGs are implemented.

1.1.4 Provide a plan of actions and milestones (POA&M) to mitigate any cybersecurity findings resulting from non-compliant and/or vulnerable components in 30 calendar days of written notification from DoDEA.

1.1.5 Be able to meet Federal Risk and Authorization Management Program (FedRAMP) Level 2 standards for all proposed software/digital resources and ensure that any third-party resources that are part of its proposed solution also meet the FedRAMP Level 2 standard. For more information on FedRAMP, see the following URL: www.fedramp.gov. Participate, if required, in interviews and deep system architecture inspections.

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Per DoD policy for cloud-based services, DoDEA conducts a supplemental series of validations, which closely mirror the FedRAMP Internet Cloud vetting processes. Contractor participation/cooperation is normally required to complete this process.

On a case-by-case basis, DoDEA may honor requests to waive the FedRAMP Level 2 requirement.

1.2 System Requirements—The Contractor shall:

1.2.1 Provide, per Section 1.1 (above), any software installed and/or accessed in or by a DoDEA system, network whether stand-alone or web-based, is compatible with the standards cited herein.

1.2.2 Provide minimum desktop/server system technical specifications, reference architectures, networking specifications and diagrams, and applicable systems configuration documentation for the proposed solution.

1.2.3 Provide software that is compatible with the following minimum baseline:

Specifications Minimum Memory 4 GB

Hard Drive 100 GB

Processor Intel® Core™ i5-8365U Processor 8th Generation (up to 4.1GHz, 6MB cache) equivalent or better (Must show benchmark/passmark scores)

Video Graphics Integrated Intel HD Graphics 620 (1920x1080) equivalent or better Operating System Windows 11

Browser Environment Chrome, Edge, Edge Chromium

1.2.4 Provide software that is completely functional on a standard DoDEA desktop without the need or requirement for administrative-level user rights and/or permissions or the requirement to use or insert external media to execute the software.

1.2.5 Provide software that does not require modifications to folder permissions while executing.

1.2.6 Provide, if applicable, software packages that support unattended installation methods used by enterprise software packaging and deployment systems.

DoDEA currently distributes software packages via Microsoft’s System Center Configuration Manager

(SCCM) and Microsoft Intune.

All older 16-bit software are automatically denied.

1.3 Data Management Requirements—The Contractor shall:

1.3.1 Provide a mechanism for batch administration and automation of routine data management tasks via flat file import, or representational state transfer (REST) based web service application programming interfaces (APIs). The mechanism shall provision and manage data objects within the Contractor’s system, including but not limited to organizational structures, student accounts, staff accounts, courses, and class rosters.

1.3.2 Provide all necessary documentation and assets to facilitate batch administration and automation of routine data management tasks, including but not limited to roster template files (i.e., comma separated value templates); data element/field definitions documentation; data interchange formats and schemas (XML/ JSON); and/or data dictionaries for the purpose of mapping organizational student information system (SIS) data to the Contractor’s required input formats.

1.3.3 Provide a single point of contact to support DoDEA in performing the required data integration activities within the Contractor’s system.

1.3.4 Configure DoDEA enterprise within its system and/or databases as the appropriate organizational entity (i.e., region, district, school) upon a request in writing from the contracting officer’s representative (COR).

Note: DoDEA’s organization hierarchy consists of the following: one system, three regions, nine districts, 62 communities, and 161 schools, including the K-12 virtual school programs.

1.3.5 Participate in a technical meeting with DoDEA within ten business days after award for the purposes of preparing for onboarding of new services and initial configuration of administrator-level accounts.

1.3.6 Ensure the transfer of any Sensitive, Confidential data including but not limited to PII data be transferred in a secure means meeting any requirements set by DoDEA’s Chief Information Security Officer (CISO).

1.4 DoDEA Software License Keys: The Contractor shall provide (1) license keys and electronic downloads for software required under this Contract to the COR and (2) software directly to DoDEA schools, districts, or regions only if explicitly required to do so in the contract or in writing by the COR.

1.5 Cybersecurity Supporting Elements/Requirements and Scalability—The Contractor shall:

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1.5.1 Comply with the same Federal law and DoD policies and guidance to which DoDEA is subject that include but are not limited to the cybersecurity requirements defined in the following documents:

DoD Directive (DoDD) 8500.01E, Information Assurance, be found at the following URL:

https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/850001_2014.pdf.

DoD Security Technical Implementation Guidance (STIG), which may be found at the following

URL: https://public.cyber.mil/stigs/downloads/.

DoD Risk Management Framework (DODRMF) per DoD Instruction 8510.01, which may be found at https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/851001p.pdf?ver=2019-02- 26-101520-3004.5.2.

1.5.2 Provide security patches/upgrades to include third-party applications in response to public-released security vulnerabilities associated with its software solution. Provide a POA&M for any security vulnerabilities within five business days of discovery. Software upgrades/patches shall be included in the licensing cost and be performed at the least disruptive times as determined by DoDEA in writing. Note: Any exception to this requirement must be approved in advance and in writing by DoDEA’s Chief Information Officer (CIO) or designated official.

1.5.3 Protect DoDEA data against all cyberattacks, notifying DoDEA within 72 hours of an identified and confirmed breach/intrusion.

1.5.4 Perform security incident investigations upon identification of an event or at the request of DoDEA.

1.5.5 Address all information assurance vulnerability messages (IAVM) in the defined timelines to include IA vulnerability alerts (IAVA), IA vulnerability bulletins (IAVB), and technical advisories (TA).

1.5.6 User passwords must not be readable by anyone having access to the system.

1.5.7 Ensure any portion of its solution that involves Internet access by DoDEA students complies with the relevant requirements of the Children's Internet Protection Act, Public Law 106-554, § 1(a)(4) [Div. B, Title XVII, § 1701], Dec. 21, 2000, 114 Stat. 2763, 2763A-335. All Contractor personnel that have access or may potentially have access to DoDEA data in any form shall be US citizens. Note: If its solution does not involve Internet access by DoDEA students, please ensure the following are included:

1) Maintaining system security IAW the latest versions of the (1) DoD Cloud Computing Security

Requirements Guide, (2) Family Educational Rights and Privacy Act (FERPA), and (3) Protection of Pupil Rights Amendment (PPRA).

2) Providing a solution robust enough to serve the needs of a large community of learners dispersed across the world using a variety of bandwidths and scalable to meet future growth, both in terms of instruction and the number of users. In addition, provided solutions shall be applicable to the digital learning environment of the DoDEA Virtual School.

3) Ensuring Contractor staff who have access to DoDEA’s student, teacher and/or staff personally identifiable information take the DoD Privacy Act/Personally Identifiable Information (PA and PPI/PII) training before gaining access to the data and yearly thereafter. Provide copies of the certificates to the COR which can be audited at any time by the CISO or his/her designee.

1.6 Program and System Integration—The Contractor’s solution shall:

1.6.1 Provide Single Sign-On (SSO) Capabilities / Platform which (1) integrates with an Industry Standard SSO login solution. (ClassLink, Google, Azure, etc.); (2) supports Oauth 2.0, Security Assertions Markup Language (SAML) for integration with Azure, or Google; and (3) authenticates using Azure Active Directory (AD) or Google AD. Authenticates using Azure Active Directory (AD) or Google AD.

1.6.2. Support industry-standard data rostering standards via ClassLink and standard data formats such as OneRoster.

1.6.3. Ensure that data storage, handling, and security meet the following minimum standards:

1) DoDEA’s information and data shall be secured in data center located in the United States.

2) The system, including its server(s) and network devices, shall be in an environmentally controlled and secure facility under controlled circumstances (e.g., using authorized personnel access lists, ID cards, entry logs, etc.).

3) All Contractor personnel that have access or may potentially have access to DoDEA data in any form shall be US citizens, including any third-party penetration (PEN)/security testers.

4) All data transit shall be secured with Transport Layer Security (TLS) encryption.

5) All data at rest shall be secured with Advanced Encryption Standard (AES)-256 encryption.

1.6.4 Ensure that data integration includes the following:

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1) Automated industry standard form of data integration using Representational State Transfer Application Program Interface (RESTful API), Learning Tools Interoperability (LTI), or Secure File Transfer Protocol (SFTP) data sets (ClassLink, OneRoster, etc.).

2) Encryption of DoDEA’s data at rest to include unique encryption keys for each customer on systems hosting multiple customers.

3) Notification of DoDEA in writing within 72 hours of any changes made to corporate policies for data protection.

4) Use of only masked student data in a non-production environment.

5) Integration scheduling that meets DoDEA’s required timeframes.

6) Provision of fully automated data uploads per Agency schedule(s) and Agency requirements.

7) Support of SFTP capabilities using a single set of login credentials.

8) Provision of a single data set of DoDEA information. Note: The Contractor’s solution shall support

DoDEA at all levels: school, community, district, region, and HQ.

9) Maintenance of a backup and restore plan for DoDEA data in the event of a disaster.

10) Provision of detailed feedback of what caused errors if an integration transmission results in errors.

1.6.5 System Features—The system shall:

1) Allow user accounts to be created automatically based on a file provided by DoDEA either nightly or on another pre-determined scheduled feed.

2) Allow DoDEA to be able to choose the format of user login identification, e.g., an email address, and be able to create manual accounts, if needed.

3) Require the user—for manually created accounts—to reset the password on the user’s initial login or, upon request, a password reset.

PERFORMANCE WORK STATEMENT