CPOC_NBIS_implementation_TO_PWS_-_DRAFT.pdf

PERFORMANCE WORK STATEMENT (PWS)

Case Processing Operations Center

NBIS Implementation Task Order (TO)

Part 1

General Information

The National Background Investigations Bureau (NBIB) requires Contractor-provided Case Processing Operations Center (CPOC) National Background Investigation System (NBIS) Implementation services, which are considered necessary to deliver, in part, the NBIB mission. This Task Order (TO) will be issued against the CPOC Multiple Award Indefinite Delivery-Indefinite Quantity (IDIQ) contract. The following sections of this TO Performance Work Statement (PWS), as supplemented by attachments, cover in significant detail the services required from the Contractor.

1. GENERAL: This is a non-personal services contract to provide NBIS Implementation services related to Federal background investigations. The Government shall not exercise direct supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

1.1. Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and services necessary to perform the requisite NBIS Implementation services related to Federal background investigations, as defined in this TO PWS, except for those items specified as government furnished property and services in Part 3. The contractor shall perform to the standards within this TO PWS.

1.2. Background: The NBIB’s mission is to deliver efficient and effective background investigations to safeguard the integrity and trustworthiness of the Federal workforce. Currently, the NBIB provides the majority of the Government’s background investigations. This requirement is for mission critical NBIS Implementation services to support the operations of the NBIB.

1.3. Objectives: The overall objective of this requirement is to provide NBIS Implementation services to support the operations of the NBIB. The specific services required to carry out this objective are listed below.

1.4. Scope: This TO PWS establishes the requirements for Contractor-provided NBIS Implementation services, which are directly related to Federal background investigation processing operations. The types of Contractor-provided NBIS Implementation services include, but are not necessarily limited to, the following general tasks: 1) Training Support, 2) User Acceptance Testing Support, and 3) Program Management.

1.5. General Information

1.5.1. Quality Control: (See Base IDIQ PWS 1.5.1)

1.5.2. Quality Assurance: (See Base IDIQ PWS 1.5.2)

1.5.3. On-Site Working Conditions, Holidays and other Closures:

1.5.3.1. (See Base IDIQ PWS 1.5.3.1)

1.5.3.2. (See Base IDIQ PWS 1.5.3.2)

1.5.4. Hours of Operation: (See Base IDIQ PWS 1.5.4)

1.5.5. Place of Performance: The work to be performed under this contract will be performed at Boyers, PA, or at an alternate approved location, as appropriate for the related effort.

1.5.6. Type of Contract: The government intends to award a Firm Fixed Unit Price (FFUP) TO under this Multiple Award IDIQ contract.

1.5.7. Security Requirements: (See Base IDIQ PWS 1.5.7)

1.5.7.1. Physical Security: (See Base IDIQ PWS 1.5.7.1)

1.5.7.2. Keys and Key Card Control: (See Base IDIQ PWS 1.5.7.2)

1.5.8. Special Qualifications: All Contractor personnel performing services under this effort shall receive a favorably adjudicated background investigation at the Tier 3 or Tier 5 level.

1.5.9. Training: Reference Part 5 for required TO training. (See also Base IDIQ PWS 1.5.9)

1.5.10. Post Award Orientation/Progress Meetings: The Contractor agrees to attend any post award orientation convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The Contracting Officer (CO), COR, and other Government personnel, as appropriate; may meet as necessary, but not less than monthly, with the Contractor to review the Contractor's performance. At these meetings the CO/COR will apprise the Contractor of how it views the Contractor's performance, as well as the results of related inspection reports, and the Contractor will apprise the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues. These meetings will be held at a mutually agreeable location and shall be at no additional cost to the government. If a mutually agreeable location is unavailable, the CO will designate the location of the meeting.

1.5.11. Contracting Officer Representative (COR): The TO COR will be identified by separate letter.

The COR monitors all technical aspects of the TO and assists in TO administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the TO; perform inspections necessary in connection with contract performance;

maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the CO and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the contract or TO.

1.5.12. Key Personnel: (See Base IDIQ PWS 1.5.12)

1.5.12.1. The Contractor will notify NBIB, through the submission of a Change of Key Personnel Report to the COR, before removing, replacing, or diverting any of its Key Personnel. The Change of Key Personnel report will include justification (including proposed substitutions with resumes) with sufficient detail to permit evaluation of the impact on the Contract and TO. The CO, however, may ratify in writing the change, and such ratification shall constitute the consent of the COR. The list of key personnel incorporated into the Contract award may, with the consent of both parties to the awarded contract and TO, be amended from time to time during the course of the performance to add or delete personnel, as appropriate.

1.5.12.2. (See Base IDIQ PWS 1.5.12.2)

1.5.13. Contractor Manpower Reporting: (See Base IDIQ PWS 1.5.13)

1.5.14. Identification of Contractor Employees: (See Base IDIQ PWS 1.5.14)

1.5.15. Contractor Travel: (See Base IDIQ PWS 1.5.15)

1.5.16. Organizational Conflict of Interest: (See Base IDIQ PWS 1.5.16; all statements as “contract” apply to the TO)

1.5.16.1. (See Base IDIQ PWS 1.5.16.1; all statements as “contract” apply to the TO)

1.5.16.2. (See Base IDIQ PWS 1.5.16.2; all statements as “contract” apply to the TO)

1.6. Period of Performance (POP): The TO POP shall be for a one-year base period and three one-year option periods.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS: (See Base IDIQ PWS Part 2)

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: (See Base IDIQ PWS 3.1)

3.2. Facilities: An inventory list is included as Technical Exhibit 3 – Workspace Inventory List. (See also

Base IDIQ PWS 3.2)

3.3. Utilities: (See Base IDIQ PWS 3.3)

3.4. Equipment: An inventory list is included as Technical Exhibit 3 – Workspace Inventory List. (See also Base IDIQ PWS 3.4)

3.5. Materials: (See Base IDIQ PWS 3.5)

3.6. Reporting GFE Issues: (See Base IDIQ PWS 3.6)

3.7. Equipment Maintenance: (See Base IDIQ PWS 3.7)

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES: (See Base IDIQ PWS Part 4)

PART 5

SPECIFIC TASKS

5. NBIS Implementation Requirement Tasks:

5.1 Basic Services: The Contractor shall provide Case Processing Operations Center services directly related to NBIS Implementation services to support the operations of the NBIB and its successful transition and implementation of the new NBIS system to ensure continuity of operations and compliance with all related guidance, which include, but are not necessarily limited to, the following objectives: 1) Training Support, 2) User Acceptance Testing Support, and 3) Program Management.

5.2 Training Support: The Contractor shall provide Training Support services, to develop and administer training on systems and procedures associated with the operations of NBIB based on government identified existing and emergent training needs associated with specific tasks defined throughout Part 5 of the Base IDIQ PWS. This training may include but is not limited to training on existing or refined business rules, processes, procedures, and/or system use.

5.3 User Acceptance Testing: The Contractor shall provide User Acceptance Testing (UAT) as directed by the Government, perform and administer UAT activities and functions on systems and procedures associated with NBIS Implementation activities based on government identified and existing and emergent needs associated with specific tasks defined throughout Part 5 of the Base IDIQ PWS. This UAT may include but is not limited to testing on existing or refined business rules, processes, procedures, and/or systems use.

5.4 Program Management: The Contractor shall provide Program Management Services, to include services related to maintenance of Processes and Procedures documents, Workload Capacity, Training, and development of Deliverables, as follows:

5.4.1 Processes and Procedures

5.4.1.1 The Contractor shall maintain Processes and Procedures documents which describe step by step procedures followed in performing the functions included in this TO.

5.4.1.1.1 The Contractor shall update the Processes and Procedures documents with changes directed by the Government, in accordance with Technical Exhibit 2 – Deliverables Schedule.

5.4.1.1.2 The Contractor shall recommend innovations to the Processes and Procedures documents. The Government will review the recommendations and provide approval, concerns, or rejection. The Contractor shall update the Processes and Procedures documents with approved changes, in accordance with Technical Exhibit 2 – Deliverables Schedule.

5.4.1.1.3 The contractor shall analyze and report on impacted sections of the Processes and Procedures documents due to NIBS Implementation refined business rules, processes, procedures, and/or systems use.

5.4.2 Workload Capacity

5.4.2.1 The workload may fluctuate during the life of this TO. The Contractor shall make proactive and responsive adjustments to changes in workloads, ensuring timeliness and quality performance standards are met.

5.4.3 Training

5.4.3.1 The Contractor shall complete training, as required, to include Information

Technology, Security, and other Government mandated training. Government mandated training for this TO includes:

5.4.3.1.1 Vehicle Training

5.4.3.1.2 Emergency Response Training

5.4.3.2 The Contractor shall ensure all contractor personnel are adequately trained to perform the functions set forth in this TO requirement. The Contractor shall provide Training Plan and Material, in accordance with Technical Exhibit 2 – Deliverables Schedule, item 3.

5.4.4 Program Management Review (PMR)

5.4.4.1 The Contractor shall present a Program Management Review (PMR) to the Government quarterly, or otherwise as directed. These meetings will be held at a mutually agreeable location and shall be at no additional cost to the Government. If a mutually agreeable location is unavailable, the CO will designate the location of the meeting. All aspects of this contract including progress, cost, schedule, complaints and disposition of complaints, special projects, training, current issues of mutual interest, quality assurance, future plans, and any other issues/concerns will be presented and discussed at these reviews. Some reports may be requested independent of the PMR cycle to address management issues.

5.4.4.2 The Contractor shall submit PMR performance reports not less than quarterly. The Contractor shall provide their PMR agenda items, presentation, and attendees (pre- PMR information) no later than 15 business days prior to the PMR.

5.4.5 Deliverables

5.4.5.1 The Contractor shall provide the following deliverables in accordance with Technical Exhibit 2 – Deliverables Schedule:

5.4.5.1.1 Processes and Procedures

5.4.5.1.2 Staffing Plan

5.4.5.1.3 Training Plan and Material

5.4.5.1.4 Quality Control Plan

5.4.5.1.5 Management and Workload Reports

5.4.5.1.6 Program Management Review Performance Reports

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (See Base IDIQ PWS Part 6)

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1. Technical Exhibit 1 – Performance Requirements Summary

7.2. Technical Exhibit 2 – Deliverables Schedule

7.3 Technical Exhibit 3 - Workspace Inventory List

7.4 Technical Exhibit 4 – NBIB Iron Mountain Workspace

TECHNICAL EXHIBIT 1

Performance Requirements Summary

Performance Requirements will be provided with the Request for Task Order Proposal for NBIS Implementation.

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

Deliverables Schedule will be provided with the Request for Task Order Proposal for NBIS Implementation.

TECHNICAL EXHIBIT 1