CPOC_BASE_PWS_-_DRAFT.pdf

PERFORMANCE WORK STATEMENT (PWS)

Case Processing Operations Center (CPOC)

Part 1

General Information

The National Background Investigations Bureau (NBIB) requires Contractor-provided Case Processing Operations Center (CPOC) services, which are considered necessary to deliver, in part, the NBIB mission.

The following sections of this Performance Work Statement (PWS), as supplemented by attachments, cover in significant detail the services required from the Contractor.

1. GENERAL: This is a non-personal services contract to provide support services related to Federal background investigations. The Government shall not exercise direct supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and services necessary to perform the requisite CPOC services related to Federal background investigations, as defined in this Performance Work Statement (PWS), except for those items specified as government furnished property and services. The contractor shall perform to the standards in this PWS.

1.2. Background: The NBIB’s mission is to deliver efficient and effective background investigations to safeguard the integrity and trustworthiness of the Federal workforce. Currently, the NBIB provides the majority of the Government’s background investigations. This requirement is for mission critical support functions necessary for the processing of background investigations for the NBIB.

1.3. Objectives: The overall objective of this requirement is to provide quality services to support background investigations for Federal government applicants, employees, and contractors performing sensitive work, as well as individuals being investigated due to Federal regulatory requirements. The specific functions required to carry out this objective are listed below.

1.4. Scope: This PWS establishes the requirements for Contractor-provided CPOC services, which are directly related to Federal background investigation processing. The types of Contractor-provided investigative support services include, but are not necessarily limited to, the following general tasks:

1) Facility Monitoring, 2) Case Processing, 3) Program Management, and 4) National Background Investigation System (NBIS) implementation.

1.5. General Information

1.5.1. Quality Control: The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s quality control program is the means by which the contractor assures that their work complies with the requirement of the contract. The Contractor shall provide its initial Quality Control Plan (QCP) with its proposal submission and an updated QCP to the Contracting Officer (CO) and Contracting Officer’s Representative (COR) within thirty (30) days of Contract Award (see Technical Exhibit 2 – Deliverables Schedule). The Contractor shall submit an updated QCP to the COR within 5 Business Days of the Government’s requests thereafter. The Contractor shall provide notice to the CO when changes are made to its QCP.

1.5.2. Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.5.3. On-Site Working Conditions, Holidays and other Closures:

1.5.3.1. Applicable on-site working conditions, holiday requirements, and other closure guidance are provided within the OPM Clause 1752.200-70 On-Site Working Conditions (July 2005).

1.5.3.2. Contractor personnel attendance at NBIB social events, such as the annual picnic, holiday parties, etc., is at the Contractor’s discretion. Contractor personnel shall obtain the approval of their company’s supervisor prior to the event. Contractor personnel shall coordinate attendance with the COR and ensure no delay in performance or degradation in services will occur as a result of contractor personnel attendance at any NBIB social event. The Government is not responsible for reimbursing any expenses to the contractor for attending any NBIB social event.

1.5.4. Hours of Operation: The Contractor is responsible for conducting business, in accordance with OPM

Clause 1752.200-70 On-Site Working Conditions (July 2005). The Contractor must maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.5.5. Place of Performance: The work to be performed under this contract may be performed at Boyers, PA, St. Louis, MO or at an alternate approved location, as appropriate for the related effort.

1.5.6. Type of Contract: The government intends to award Multiple Award Indefinite Delivery – Indefinite Quantity (IDIQ) contracts with anticipated Firm Fixed Unit Price (FFUP) Task Orders (TO).

1.5.7. Security Requirements: Contractor personnel performing work under this contract must meet the security requirements, as identified in Section H.2 of the contract and must maintain the level of security required for the life of the contract.

1.5.7.1. Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured. The Contractor shall safeguard and secure the identified equipment, information, property, facilities, and materials in accordance with the OPM-FIS Security Manual and OPM-NBIB Policy on the Protection of Personally Identifiable Information (PII).

1.5.7.2. Keys and Key Card Control: The Contractor shall establish and implement methods of making sure all keys and key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons, in accordance with the security requirements provided in Section H.2.6 of this contract. The Contractor shall immediately report any occurrences of lost key cards to the CO.

1.5.8. Special Qualifications: All Contractor personnel performing services under this effort shall receive a favorably adjudicated background investigation at the appropriate level. Levels of investigation may vary between Tier 3 and Tier 5, depending on the specific duties required, and ongoing reinvestigations will be required.

1.5.9. Training: Contractor personnel performing under this contract shall complete all applicable government training, which will be identified at the Task Order level. Required training may include, but is not limited to, training related to the following: IT Security, Cyber Security, Privacy and PII, Workplace Violence, and Sexual Harassment.

1.5.10. Post Award Orientation/ Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The CO, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the CO will apprise the Contractor of how the Government views the Contractor's performance, as well as the results of related inspection reports, and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings will be held at a mutually agreeable location and shall be at no additional cost to the government. If a mutually agreeable location is unavailable, the CO will designate the location of the meeting.

1.5.11. Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance;

maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the CO and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the contract or TO.

1.5.12. Key Personnel: The Contractor shall retain and maintain key personnel as identified in the key personnel clause in both the basic contract award and individual Task Orders. Additional key personnel may be identified at the Task Order level. The following are considered key personnel by the Government:

• Contract Manager/Program Manager;

• Facility Security Officer;

• Quality Control Manager; and

• Information Technology Manager.

1.5.12.1. The Contractor will notify NBIB, through the submission of a Change of Key Personnel Report to the COR, before removing, replacing, or diverting any of its Key Personnel. The Change of Key Personnel report will include justification (including proposed substitutions with resumes) with sufficient detail to permit evaluation of the impact on the Contract. The CO, however, may ratify in writing the change, and such ratification shall constitute the consent of the COR. The list of key personnel incorporated into the Contract award may, with the consent of both parties to the awarded contract, be amended from time to time during the course of the performance to add or delete personnel, as appropriate.

1.5.12.2. The Government will not directly or indirectly supervise or direct Contractor employees. If the Contractor accepts the direction of any Government employee other than the CO/COR it will not be considered contractually binding. The COR will only provide the Contractor with technical direction.

1.5.13. Contractor Manpower Reporting: The Contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under Task Order(s) issued against contract. Reporting inputs will be for the labor executed during the period of performance (PoP) during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year.

1.5.14. Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. While on duty, Contractor personnel with badges or identification distinguishing their contractor status shall ensure such identification is prominently displayed at all times. All other use of Contractor identification shall comply with Section H.2 of this contract. The Contractor shall also ensure that all documents or reports produced by Contractor employees are suitably marked as contractor products or that Contractor participation is appropriately disclosed.

1.5.15. Contractor Travel: The Government does not anticipate the Contractor incurring any travel costs during performance of this requirement. If however, travel is needed, all travel costs incurred by the Contractor will be the sole responsibility of the Contractor.

1.5.16. Organizational Conflict of Interest: Any contractor that is a primary contractor with NBIB for an investigative contract or contract which directly interfaces with performance of an investigative contract, where the PoP is concurrent with the PoP of this effort is prohibited from proposing or being awarded a contract for the required CPOC Services. This exclusion extends to include contracts presently awarded which will continue through any point of the required PoP of the contract described herein, except where the Contractor is continuing to provide services under FAR 52.237-3 Continuity of Services. This exclusion extends throughout the life of this contract.

1.5.16.1. Subcontracting or entering into a teaming arrangement is not limited; however, a risk mitigation strategy must be submitted with the proposal or at any time during the life of this contract when a primary contractor for another NBIB investigative or investigative support Contract is going to be added as a subcontractor or team-member. The Government reserves the right to approve or reject the proposed risk mitigation strategy before the subcontractor or team-member is added to the contract.

1.5.16.2. The primary purpose of this exclusion is to ensure the Contractor does not find itself involved with any real or perceived conflicts of interest. Such conflicts of interest could be alleged where the Contractor is found to be controlling, scheduling, analyzing work products, deliverables, and/or processes for which they currently are or were responsible to plan, design, develop, implement, or operate. Along with the QCP, these exclusions seek to ensure the credibility of the Contractor.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS.

When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative CFR Code of Federal Regulations CO Contracting Officer CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial-Off-the-Shelf DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense DSS Defense Security Service FAR Federal Acquisition Regulation FIS Federal Investigative Standards HIPAA Health Insurance Portability and Accountability Act of 1996 NBIB National Background Investigations Bureau NBIS National Background Investigation System OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PMR Program Management Review PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The Government will provide the following services

• IT Equipment Helpdesk Support

• Telephone Service

• Telephone Technical Support

• Facility Access and Shuttle Service, as applicable

3.2. Facilities: The Government will provide workspace for the contractor staff to provide the support outlined in the PWS to include desk space, telephone service (landlines), computers, and other items necessary to maintain an office environment. An inventory list including Government-provided workspaces will be provided at the TO level. All additional required space shall be at the Contractor’s expense.

3.3. Utilities: All utilities in the facility will be available for the contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities. For example; turning off the water faucets or valves after using the required amount to accomplish cleaning.

3.4. Equipment: The Government will provide the following equipment:

• High Speed Scanners;

• Imaging Scanners and Printers;

• Document Reproduction and paper;

• Microfilm Machines (readers and makers);

• Office furniture/workstations;

• Desktop computers, modems, and software and applications to perform work within the

NBIB Enterprise Systems suite environment;

• Typewriters (if applicable)

• NBIB software: 3270 Mainframe Terminal Emulator, Fieldwork Reporting Application, Virtual Private Network (VPN) Client, and a Network Access Control Client

3.5. Materials: The Government will provide the following materials:

• Temporary Badge Material;

• Preprinted forms, including case folders and other printed materials, necessary for case processing;

• OPM/NBIB standard forms;

• Relevant agency regulations, policies, and procedures;

• Electronic data linkage to databases determined by NBIB to be necessary to complete work under this Contract;

• Personal Identity Verification (PIV) cards

3.6. Reporting GFE Issues: The Contractor shall report all disruptions, service-outages, and defects to the COR for all GFE listed in this section.

3.7. Equipment Maintenance: The Contractor shall be responsible for the routine maintenance of Government Furnished Equipment (GFE). In addition, the Contractor shall be responsible for incidentals resulting from Contractor use of the GFE.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1. General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under the PWS that are not listed under Section 3 of this PWS.

4.2. Facility Clearance: The contractor shall possess and maintain as appropriate a SECRET facility clearance from the Department of Defense (DoD).

4.3. Materials: The Contractor shall provide basic office supplies.

4.4. Equipment: The Contractor shall provide the following equipment:

• Printers and scanners, to include toners and maintenance;

• If the contractor provides laptops, offers telework, or designates an NBIB-approved offsite location, etc., the Contractor shall provide Government-approved computer equipment.

PART 5

SPECIFIC TASKS

5. Unified Support Requirement Tasks:

5.1 Basic Services: The Contractor shall provide CPOC services directly related to Federal background investigation processing, which include, but are not necessarily limited to, the following objectives: 1) Facility Monitoring, 2) Case Processing, 3) Program Management, and 4) NBIS Implementation.

5.2 Facility Monitoring: The Contractor shall provide Facility Monitoring Services, to include Telephone and Switchboard Services and Security Services, as follows:

5.2.1 Telephone and Switchboard Services

5.2.1.1 The Contractor shall screen and direct all telephone calls received at the processing facility and ensure they are directed to the appropriate individuals.

5.2.1.2 The Contractor shall perform paging over the processing facility intercom system and make announcements as instructed by authorized facility personnel.

5.2.2 Security

5.2.2.1 The Contractor shall monitor entrances to the NBIB facility and verify all personnel, to include visitors, have appropriate access credentials.

5.2.2.2 The Contractor shall perform daily physical security functions in accordance with the OPM-FIS Security Manual, June 2012.

5.2.2.3 The Contractor shall provide emergency service functions to ensure the physical security of the facility and all personnel during an emergency, in accordance with the applicable Processes and Procedures document(s).

5.3 Case Processing: The Contractor shall provide Case Processing Services, to include Application

Ingestion Services and Case Maintenance Services, as follows:

5.3.1 Application Ingestion

5.3.1.1 The Contractor shall validate and process applicants’ application prior to case scheduling to ensure application is complete in accordance with the Requesting NBIB Personnel Investigations (INV15) and Federal Investigative Standards (FIS).

5.3.1.2 The Contractor shall take action on application in accordance with INV15 and FIS.

5.3.1.3 The Contractor shall validate the case scheduled in accordance with INV15 and FIS and take appropriate remediating action.

5.3.2 Case Maintenance

5.3.2.1 The Contractor shall image and file all necessary case material to ensure hard copy and electronic files are complete.

5.3.2.2 The Contractor shall monitor cases throughout investigative process and take appropriate action for case delivery.

5.3.3 Item Level Processing

5.3.3.1 The Contractor shall search, process, update, and complete all items assigned to ensure compliance in accordance with FIS.

5.4 Program Management: The Contractor shall provide Program Management Services, to include services related to maintenance of Processes and Procedures, Workload Capacity, Training, and development of Deliverables, as follows:

5.4.1 Processes and Procedures

5.4.1.1 The Contractor shall maintain Processes and Procedures documents which describe step by step procedures followed in performing the functions included in this contract.

5.4.1.1.1 The Contractor shall update the Processes and Procedures documents with changes directed by the Government, in accordance with Technical Exhibit 2 – Deliverables Schedule.

5.4.1.1.2 The Contractor shall recommend innovations to the Processes and Procedures documents. The Government will review the recommendations and provide approval, concerns, or rejection. The Contractor shall update the Processes and Procedures documents with approved changes, in accordance with Technical Exhibit 2 – Deliverables Schedule.

5.4.2 Workload Capacity

5.4.2.1 The workload will fluctuate during the life of this contract. The Contractor shall make proactive and responsive adjustments to changes in workloads, ensuring timeliness and quality performance standards are met.

5.4.3 Training

5.4.3.1 The Contractor shall complete training, as required, to include Information Technology, Security, and other Government mandated training, which will be identified at the Task Order level.

5.4.3.2 The Contractor shall ensure all contractor personnel are adequately trained to perform the functions set forth in this requirement.

5.4.4 Program Management Review (PMR)

5.4.4.1 The Contractor shall present a Program Management Review (PMR) to the

Government, which will be held at a mutually agreeable location and shall be at no additional cost to the government. If a mutually agreeable location is unavailable, the CO will designate the location of the meeting. All aspects of this contract including progress, cost, schedule, complaints and disposition of complaints, special projects, training, current issues of mutual interest, quality assurance, future plans, and any other issues/concerns will be presented and discussed at these reviews. Some reports may be requested independent of the PMR cycle to address management issues. The content and timeline of these meetings will be identified at the Task Order level.

5.4.4.2 The Contractor shall submit PMR performance reports in advance of scheduled PMRs, as required at the Task Order level.

5.4.5 Deliverables

5.4.5.1 The Contractor shall provide the following deliverables in accordance with Technical Exhibit 2 – Deliverables Schedule. Additional deliverables may be identified at the Task Order level:

5.4.5.1.1 Processes and Procedures

5.4.5.1.2 Workload Capacity Plan

5.4.5.1.3 Staffing Plan

5.4.5.1.4 Training Plan and Material

5.4.5.1.5 Quality Control Plan

5.4.5.1.6 Business Continuity Plan

5.4.5.1.7 Management and Workload Reports

5.4.5.1.8 Program Management Review Reporting

5.5 NBIS Implementation: At some point during the life of this contract, the Government anticipates a transition from the current background investigations processing system to a new NBIS system. The Contractor shall perform functions related to the transition and implementation of the new system to ensure continuity of operations and compliance with all related guidance.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures. Applicable publications are as follows:

6.1.1 Documents available via the Reading Room (electronically), upon request:

(a) NBIB Investigator Handbook

(b) OPM-FIS Security Manual, June 2012

(c) OPM-NBIB Policy on the Protection of Personally Identifiable Information (PII)

(d) NBIB Administrative Procedure 12-09 Personal Cellular Devise Use at NBIB Boyers

(e) Processes and Procedures Documents (DRAFT 11.20.2018)

(f) Case Lifecycle Flow Chart

(g) PIV Activation Form

(h) 2012 Federal Investigative Standards with OPM Clarification Expandable Focused Investigation

(EFI) Model with OPM Clarifications

(i) Tiered Investigation Guide v.11.1

(j) Standardized Report Writing Enhancements

(k) OPM Assessment and Authorization Guide

(l) Troubleshooting Efforts for FWS: Field Work System (FWS) Help Desk Guide

(m) Digital Release letter

(n) Documents Available in FDR

(o) DoD Repositories and Types of Records

(p) DRSIP Item Type Guidance

(q) eDelivery and DRSIP Agencies

(r) eOPF Agencies

(s) Extra Coverage Codes

(t) How to Schedule and Reconstruct Items

(u) NBIB International Org List

(v) Rules for Pulling NAC Results into Multiple Cases

(w) Case Events

(x) Doc Type Order

(y) Quality Assessment Standards

(z) NBIB Policy Directive 2018-01 Identifying Heightened Risk Countries and NBIB Procedural

Guidance 18-01 Identifying Heightened Risk.

(aa) Measures to Reduce the Federal Government’s Background Investigation Inventory in Fiscal Year

2018 Policy Memo

(bb) NBIB Policy Directive 2018-02 Measures to reduce the Federal Government’s Background

Investigation Inventory in Fiscal Year 2018

(cc) Windows-To-Go Stick Memo

6.1.2 Documents available via Public Domain:

(a) Executive Order 12968, “Access to Classified Information”

(b) Executive Order 10450, “Security Requirements for Government Employees”

(c) Executive Order 10865, “Safeguarding Classified Information within Industry”

(d) Executive Order 12829, “National Industrial Security Program,” (December 14, 1993)

(e) Intelligence Reform and Terrorism Prevention Act of 2004, Title III – Security Clearances

(f) Interconnection Security Agreement (ISA) Template

(g) OPM Incident Response and Reporting Guide

(h) USDOL Wage Labor Determination:

i. 2015-5075 (Revision 8)

ii. 2015-4235 (Revision 7)

(i) OPM National Security Information Program Manual

(j) The Privacy Act of 1974

(k) OPM/Central 9 System of Records, “Personnel Investigation Records”

(l) Freedom of Information Act (FOIA)

(m) Information Security and Privacy Policy Handbook

(n) OPM Guidance for Agency Specific Domestic Violence, Sexual Assault and Stalking Policies

(o) Code of Federal Regulations:

i. 5 CFR 293 - 2012

ii. 5 CFR 294 - 2007

iii. 5 CFR 295 - 2011

iv. 5 CFR 297 - 2012

v. 5 CFR 731 - 2012

vi. 5 CFR 732 - 2012

vii. 5 CFR 736 – 2012

(p) Federal Investigations Notices

(q) INV-15 - Requesting OPM Personnel Investigations

(r) 5 U.S.C. 9101 - Criminal history record information for national security purposes

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1. Technical Exhibit 1 – Performance Requirements Summary

7.2. Technical Exhibit 2 – Deliverables Schedule

7.3 Technical Exhibit 3 - Workspace Inventory List

7.4 Technical Exhibit 4 – NBIB Iron Mountain Workspace

TECHNICAL EXHIBIT 1

Performance Requirements Summary

Performance Requirements will be measured by business days or calendar days. Business days are defined as Monday through Saturday, excluding Sundays and Federal Holidays, unless otherwise noted. Calendar days are Sunday through Saturday, unless otherwise noted. Federal Holidays are listed in Part 1.5.3.

Performance Objective

Standard Performance Threshold

Method of Surveillance

PRS # 1.

The Contractor shall screen and direct all telephone calls received at the processing facility and ensure they are directed to the appropriate individuals.

(PRS is required for Business Days, excluding Saturdays)

*PWS 5.2.1.1

The Contractor screened and directed all incoming telephone calls accurately based upon information provided by the caller.

Quality: Not to exceed 3% deviation from the standard

Random Sampling, Periodic Surveillance, and/or Validated Customer Complaint

PRS # 2

The Contractor shall perform paging over the processing facility intercom system and make announcements as instructed by authorized facility personnel.

(PRS is required for Business Days, excluding Saturdays)

*PWS 5.2.1.2

The Contractor executed pages and made announcements accurately based upon information provided by facility personnel.

Quality: Not to exceed 3% deviation from the standard

Periodic Surveillance and/or Validated Customer Complaint

PRS # 3

The Contractor shall monitor entrances to the processing facility, as required at the Task Order level, and verify all personnel, to include visitors, have appropriate access credentials.

(PRS is required for Business Days, excluding Saturdays)

*PWS 5.2.2.1

The Contractor monitored and verified all personnel had the appropriate access credentials while entering the processing facility.

Quality: Zero deviation from the standard

Random Sampling, Periodic Surveillance, and/or Validated Customer Complaint

PRS # 4

The Contractor shall perform daily physical security functions in accordance with the OPM-FIS Security Manual, June 2012.

(PRS is required for Business Days, excluding Saturdays)

*PWS 5.2.2.2

The Contractor performed daily physical security functions in accordance with the FIS Security Manual, June 2012.

Quality: Zero deviation from the standard

Periodic Surveillance and/or Validated Customer Complaint

PRS #5

The Contractor shall provide emergency service functions to ensure the physical security of the facility and personnel during an emergency, in accordance with the applicable Processes and Procedures document(s).

(PRS is required for Business Days, excluding Saturdays)

*PWS 5.2.2.3

The Contractor provided emergency service functions ensuring the physical security of the facility and personnel during an emergency, in accordance with the applicable Processes and Procedures document(s).

Quality: Zero deviation from the standard

Periodic Surveillance and/or Validated Customer Complaint

PRS #6

The Contractor shall validate and process applicants’ application prior to case scheduling to ensure application is complete in accordance with the INV15 and FIS.

(PRS is required for Business Days)

*PWS 5.3.1.1

The Contractor validated and processed applicant’s’ applications while ensuring application was complete in accordance with INV15 and FIS. Initial and Restricted Investigations were completed within one

(1) business day and Reinvestigations were completed within three (3) business days of system notification of case being ‘uploaded’ (or received) to NBIB.

Quality: Not to exceed 3% deviation from the standard

Timeliness: Not to exceed 3% deviation from the standard

Random Inspection and/or Management Report

PRS #7

The Contractor shall take action on application in accordance with INV15 and FIS.

(PRS is required for Business/Calendar Days)

*PWS 5.3.1.2

The Contractor took action on application in accordance with INV15 and FIS within one (1) business day of issue identification.

In circumstances where no response was received within fourteen calendar days, the Contractor returned the investigation as Unacceptable.

Quality: Not to exceed 3% deviation from the standard

Timeliness: Not to exceed 3% deviation from the standard

Random Inspection, Validated Customer Complaint, and/or Management Report

PRS #8

The Contractor shall validate the case scheduled in accordance with INV15 and FIS and take appropriate remediating action.

(PRS is required for Business Days)

*PWS 5.3.1.3

The Contractor validated the case scheduled in accordance with INV15 and FIS. Validation was completed within three (3) business days of case scheduling.

Quality: Not to exceed 3% deviation from the standard

Timeliness: Not to exceed 3% deviation from the standard

Random Inspection, Validated Customer Complaint, and/or Management Report

PRS #9

The Contractor shall image and file all necessary case material to ensure hard copy and electronic files are complete.

(PRS is required for Business Days)

*PWS 5.3.2.1

The Contractor imaged and filed all necessary case material ensuring hard copy and electronic files were complete.

Imaging and filing was completed within one (1) day of receipt.

Quality: Not to exceed 1% deviation from the standard

Timeliness: Not to exceed 1% deviation from the standard

Random Inspection, Validated Customer Complaint, and/or Management Report

PRS #10

The Contractor shall monitor cases throughout investigative process and take appropriate action to enable case delivery in accordance with the Processes and Procedures documents.

(PRS is required for Business Days)

*PWS 5.3.2.2

The Contractor monitored cases throughout the investigative process and took appropriate action in accordance with the Processes and Procedures documents to enable timely case delivery.

Quality: Not to exceed 2% deviation from the standard

Timeliness: Not to delay case delivery by more than one (1) business day.

Periodic Surveillance, Timeliness of Case Delivery

PRS #11

The Contractor shall search, process, update, and complete all items assigned to ensure compliance in accordance with FIS.

(PRS is required for Business Days)

*PWS 5.3.3.1

The Contractor searched, processed, updated, and completed all items assigned and ensured compliance in accordance with FIS. Searches were completed within three (3) business days. Processed, updated, and completed items within one

(1) business day.

Quality: Not to exceed 3% deviation from the standard

Timeliness: Not to exceed 3% deviation from the standard

Random Inspection, Validated Customer Complaint, and/or Management Report

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

Deliverable Frequency Delivery Method Medium/Format Submit To Processes and Procedure Documents

(PWS 5.4.5.1.1)

Within 5 Business days after Government direction or approval.

Digital copy saved in a pre-determined location on the Network.

MS Office Compatible

Email submission to the COR when the digital format has been delivered to the pre-determined location

Workload Capacity Plan

(PWS 5.4.5.1.2)

Within 30 days of Contract Award and within 5 Business Days of the Government’s requests thereafter.

Digital copy saved in a pre-determined

Email submission to the COR when the digital format has been delivered to the pre-determined location

Staffing Plan

(PWS 5.4.5.1.3)

Within 30 days of Contract Award, quarterly, and within 5 Business Days of the Government’s requests there after

Digital copy saved in a pre-determined

Email submission to the COR when the digital format has been delivered to the pre-determined location

Training Plan and Material

(PWS 5.4.5.1.4)

Within 30 days of Contract Award, quarterly, and within 5 Business Days of the Government’s requests thereafter

Digital copy saved in a pre-determined

Email submission to the COR when the digital format has been delivered to the pre-determined location

Quality Control Plan (PWS 1.6.1 and 5.4.5.1.5)

Within 30 days of Contract Award and within 5 Business Days of the Government’s requests thereafter

Digital copy saved in a pre-determined

Email submission to the COR when the digital format has been delivered to the pre-determined location

Business Continuity Plan (Contract Section H.12 and PWS 5.4.5.1.6)

Within 30 days of Contract Award and within 5 Business Days of the Government’s requests thereafter

Digital copy saved in a pre-determined

Email submission to the COR when the digital format has been delivered to the pre-determined location

Management and Workload Reports

(PWS 5.4.5.1.7)

Daily

Digital copy saved in a pre-determined

Email submission to the COR when the digital format has been delivered to the pre-determined location

Program Management Review Performance Reports

(PWS 5.4.5.1.8)

Identified at the Task Order level

Digital copy saved in a pre-determined

Email submission to the COR when the digital format has been delivered to the pre-determined location