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75 Pleasant Street, Malden, MA 02148 | 781.338.3000 | TTY: N.E.T. Relay (800).439.2370
Performance Measures
Alternate ID #: 23SFSKM4 COMMBUYS Bid #: BD-23-1026-DOE02-DOE01-84729
Agency Staff Use Only (This document will be used to evaluate the performance of each awarded vendor) Performance Contracting: Performance contracting is the process of identifying and measuring the results, outcomes or products obtained from a contract through the use of measurable indicators. All procurements are expected to contain quantifiable and clearly defined performance expectations.
| Program Outcomes |
| Are the results or accomplishments that occur because of the service provided through the contract. |
| Program Outputs |
| Are the quantity of services or work conducted (i.e., the # of participants or the # of training sessions provided). |
| Program Efficiency |
| Examine the cost of an outcome or output (i.e., cost per participant or cost per training session). An efficiency measure makes it possible to begin evaluating “reasonable” costs for the requested service. |
| Program Effectiveness |
| Examine whether the outcomes achieved were worthwhile and contained long-term benefit. Effectiveness measures determine the extent to which the program yielded the desired outcomes. |
| Program Outcomes |
| Measure |
| Goal Percentage per Year of Contract |
| Year 1 |
| Year 2 |
| Year 3 |
| Year 4 |
| The vendor has provided a statewide system in partnership with the Department to provide books on a quarterly basis based on agency need. |
| Quarterly reports on number of books provided. |
Upon mutual agreement with DESE
| Program Outputs |
| Measure |
| Goal Percentage per Year of Contract |
| Year 1 |
| Year 2 |
| Year 3 |
| Year 4 |
| The vendor has provided book selections that reflect the diverse experiences of the population of the Commonwealth |
| Communications from book club participants being served. |
Upon mutual agreement with DESE
| The vendor secures access to author speakers to lead discussions for book club participants. |
| At least annual author participation in scheduled book club. |
Upon mutual agreement with DESE
| Program Efficiency |
| Measure |
| Goal Percentage per Year of Contract |
| Year 1 |
| Year 2 |
| Year 3 |
| Year 4 |
| The vendor produces all deliverables according to the specified timeline and consistent with the agreed upon budget. |
| Quarterly reports |
Upon mutual agreement with DESE
| Program Effectiveness |
| Measure |
| Goal Percentage per Year of Contract |
| Year 1 |
| Year 2 |
| Year 3 |
| Year 4 |
| Book club participants are satisfied with the books and presentation provided by the vendor. |
| Twice a year survey of participants. |
| 100% |
| 100% |
| 100% |
| % |
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