23723 Exhibit B2 - Desired Qualifications.docx

EXHIBIT B2 – PERFORMANCE REQUIREMENTS FOR #23723 PREFABRICATED AND MODULAR BRIDGES

Type/print full legal name of bidder company

Instructions:

1. Add bidder’s business name above and follow the instructions below. Not following any of the instructions might result in the bid being considered non-responsive.

2. Provide a written response that addresses how bidder meets each requirement in the Written Response column.

a. Supporting Information. Please make sure to include references in Exhibit A-2 – Bidder Profile that align with the information provided in this exhibit. Enterprise Services may request additional information or references to help verify the information provided by the bidder in this exhibit. A bidder’s failure to provide requested information to Enterprise Services within five (5) business days may result in disqualification.

b. Bidder’s Commitments. Please note the bidder’s responses to some of the performance requirements below (e.g., customer service) will be added to the resulting contract, so bidder is cautioned to indicate commitments that they can meet throughout the term of the contract. If a contractor is not able to honor these commitments throughout the contract term, they may be subject to early contract termination that could impact their ability to work with the State in the future. Please see Exhibit D – Contract.

3. Bidder’s written response to the performance requirements will be assessed as follows:

4. Submit the exhibit as a Microsoft Word document and without modifying the formatting. If you need to print out this document for any reason, please note this document is size Legal 8.5” x 14”.

Stated Business Need

To meet minimum acceptable standard [0%]: At a minimum the key personnel that will be supporting this contract must demonstrate a cumulative of 5 years of relevant industry experience.

Bidders that do not meet this minimum standard will be disqualified from further consideration.

Key Personnel 1 Role/Title:

· Years of experience:

Key Personnel 2 Role/Title:

· Years of experience:

Key Personnel 3 Role/Title:

· Years of experience:

(a) Education and Training: list any relevant education and training in this area.

(b) Professional Certifications: list any relevant professional certifications in this industry, publications or professional associations the person is active in.

Key Personnel 1 Role/Title:

· Education or professional training:

· Professional Certifications:

Key Personnel 2 Role/Title:

· Education or professional training:

· Professional Certifications:

Key Personnel 3 Role/Title:

· Education or professional training:

· Professional Certifications:

Please indicate your regular customer service hours and your maximum response time to customer inquiries or orders.

To meet minimum acceptable standard [0%]: As specified in Exhibit D – Contract, at a minimum the contractor must provide customer support via phone and email from 8 AM to 5 PM PST and be able to respond to requests within 48 hours.

Bidders that do not meet this minimum standard will be disqualified from further consideration.

(a) Customer Service Hours for phone and email support (in PST):

(b) Maximum response time for customer orders/inquiries:

(a) Maximum response time commitment for customer questions, quote requests, appointment requests, etc.; and

(b) Escalation process for any customer service issue that is not resolved within five days.

(a) Response Time Commitment:

· For customer routine questions. This response time is the time for a resolution/answer to a routine question. Routine questions are questions about the scope of work, process of work, status of current projects, invoicing, or reporting.:

· For quote requests. This response time is the time for a fully completed quote to be sent to the Purchaser, assuming the Purchaser has included relevant information in prior correspondence.:

· Other, please specify:

(b) Customer Issues Escalation Process:

To meet minimum acceptable standard [0%]: At a minimum, the bidders must commit to deliver all orders within 30 days of the order receipt for trail bridges and 150 days for vehicle bridges.

Bidders that do not meet this minimum standard may be disqualified from further consideration.

If you are not bidding on one of the types of bridges please mark “N/A”

(a) Not to exceed delivery time for trail bridges (in days):

(b) Not to exceed delivery time for vehicle bridges (in days):

(a) identify the delivery lead time commitment for expedited orders, if offered (if applicable, add expedited order charge in Exhibit C).

(b) list options your company will offer purchasers if after order placement the delivery is unexpectantly delayed (e.g., order cancelation with no charges or requirements, equivalent or better alternative product substitution at no additional charge, discounts for the delayed product, if so, specify discount %, etc.)

(b) Options offered in case of order delivery delays:

Return this exhibit to Procurement Coordinator at:

DesContractsTeamApple@des.wa.gov EXHIBIT B-2 – PERFORMANCE REQUIREMENTS #23723 PREFABRICATED AND MODULAR BRIDGES PAGE 2 image1.png image2.jpeg