2026_Updated_TDAP_Specifications.pdf

Telecommunications Devices Access Program Contract Specifications

Scope of Services

The Tennessee Public Utility Commission (TPUC), acting by and through the State of Tennessee, is seeking a qualified vendor to provide the distribution of specialized telecommunications equipment and accessories to deaf, blind, speech, mobility, and hard of hearing consumers throughout the State of Tennessee under the Telecommunications Devices Access Program

(TDAP).

The selected vendor shall be responsible for supplying, configuring, and distributing telecommunications equipment and related accessories to eligible TDAP participants. Equipment may include, but is not limited to, amplified telephones, visual and tactile alerting systems, and other assistive technologies designed to facilitate communication for individuals with disabilities.

In addition to providing the equipment, the vendor shall:

• Provide individualized setup and configuration services to ensure that each device is properly programmed and accessible based on the specific needs of the consumer.

• Maintain an inventory management system to track orders, deliveries, and returns in coordination with TPUC.

• Ensure timely delivery of all approved equipment directly to the consumer’s residence or designated location.

• Comply with all data privacy and security requirements applicable to the handling of consumer information and program documentation.

The vendor shall work in close coordination with TPUC program staff to ensure that all services are delivered in a manner consistent with the program’s mission of providing equitable access to telecommunications for individuals with disabilities across Tennessee.

Warranty and Repair Services

The Vendor shall provide warranty and repair services necessary to ensure the continuous functionality of all distributed telecommunications devices and accessories. The Vendor shall provide repair services for both in-warranty and out-of-warranty products for all manufacturers represented under this Contract.

For equipment under manufacturer warranty, the Vendor shall honor and administer warranty coverage for the full duration specified by the manufacturer. The Vendor shall process and complete repairs or exchanges for all warranty-covered products in accordance with the manufacturer’s warranty terms.

The Vendor shall provide a minimum three (3) year warranty on all equipment furnished under this Contract, covering defects in materials and workmanship. The Vendor shall be responsible for all shipping costs associated with repairs, exchanges, and warranty claims for both in-warranty and out-of-warranty equipment.

Technical Support:

• Vendor to provide toll-free technical/operational/installation support service during normal business hours of 8:00 a.m. to 5:00 p.m. central time, excluding legal holidays to ensure users are able to operate the equipment effectively

• Toll Free Telephone Support # TO BE ADDED UPON CONTRACT AWARD

The equipment/accessories may include but not limited to speech generating devices (alternative and augmentative communication devices).

Deaf/Hard of Hearing Devices Category:

Amplified phones: shall have at minimum a 30 dB or greater sound gain: volume on/off switch;

adjustable loud ringer; visual ringing light, 12-character keypad; talking caller ID/keypad; built-in answering machine

TTY/TDD: -shall have at minimum 20-character display; GA/SK Keys, Turbo code with baudot code; rechargeable batteries; AC adapter.

Voice and Hearing Carry Over-Adjustable ringer; visual ringing light; 12-character dial pad; LCD display; relay key

Blind/Low Vision Devices Category:

Large Button Phones; Large visual display/keypad; talking caller ID/keypad; backlit key;

memory dial; voice activated; braille keypad; 12-character dial pad; notification devices(ringers)

Mobility and Speech Disability Devices Category:

Speech Amplified Phones-20 DB outgoing amplification Device; tone selector; volume on/off switch; volume control; rechargeable batteries; AC adapter; voice activation

Electrolarynx-Electronic speech aid; adjustable volume settings; rate and pitch; flexible back options; wide range of frequencies for voicing; month long battery life & USB charging

Hands Free Phone-voice command; talking caller ID/keypad; 40dB amplification; 17 voice memories; 3 phone commands to manage calls; redial/pause key; visual ringer; hands-free volume control & speakerphone; memory backup; AC adapter

Cognitive Disability Devices Category:

Emergency response phone-50 dB amplification; amplified speakerphone; large buttons; 5 one-touch speed dials, voicemail speed dial; one-touch emergency dial button; talking caller ID/keypad; backlit LCD keypad and display; missed call indicator; voicemail waiting indicator;

auto dial up to 5 pre-programmed numbers; answer/hang-up calls through emergency pendant;

pendant transmission distance 328 ft/100m

Picture phone-40dB amplification; tone control; boost override; 8 picture buttons for one-touch dialing; 3 one-touch memory buttons; last number redial; ringer volume control

Memory Dial phone-20-40dB amplification; memory buttons; ringer switch; last number redial, flash and pause keys; visual ringer indicator

Defined Product line items for TDAP Equipment:

Phone, Amplified-Deaf/Hard of Hearing Category

Phone, TTY/TTD-Deaf/hard of Hearing Category

Phone Device, Voice Carry and Hearing Carry Over-Deaf and Hard of Hearing Category

Phone,Large Button,Talking Caller ID and Keypad,-Blind/Low Vision Category

Phone, Voice Amplified-Mobility and Speech Disability Category

Elextrolarynx-Mobility and Speech Disability Category

Phone Device, Hands Free Speaker/Remote Controlled-Mobiliity and Speech Disability Cateogry

Phone, Emergency-Cognitive Disability Category

Picture Phone-Cognitive Disability Category

Memory Dial Phone-Cognitive Disability Category