20250515 Holmes TO1 OSM PWS.pdf

UNCLASSIFIED

National Geospatial-Intelligence Agency (NGA)

J-02 Performance Work Statement (PWS)

For Holmes Task Order 1

Operations, Sustainment, and Management (OS&M)

Solicitation # TBD

15 May 2025

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1 General

2 Service Areas

3 Constraints

4 Other Direct Costs (ODC)/Travel

5 Security

6 Transition

7 Government Property

8 Special Requirements

APPENDIX A : Acronyms

APPENDIX B: CDRLS

ADDENDIX C: Compliance and Reference Documents

ADDENDIX D: Meeting Requirements

ADDENDIX E: Key Personnel Job Descriptions and Qualifications

ADDENDIX F: Architecture Document Library

ADDENDIX F: Performance Measures

ADDENDIX G: Development – Operations (DevOps) – Tier Definitions

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PWS Change History Matrix

Revision # Change Summary Date

TBD/TBR List

TBD/TBR

Description Status

TBR-001 6.1.1 – Insert transition schedule graphic Open

TBR-002 Appendix B – Determine CDRLS applicable to this TO

Open

TBR-003 Appendix G – Determine Performance

Measures

Open

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1 General

1.1 Purpose

The Government’s overall purpose for this task order (TO) under NGA’s IDIQ Holmes contract is to provide transition, operations, sustainment, and management services for the Holmes contract. This task order applies to the following IT systems:

a) The Globe

b) GEOINT Search and Retrieval (GSR)

1.2 Objective

This task order will provide direction to the Contractor on the required transition, operations, sustainment and management requirements required to transition, operate, sustain, support and maintain the current and future GSR and Globe systems to achieve the overall program objectives as per IDIQ SOW Section 1.2

Objective.

1.3 Background

See Section 1.3 of the IDIQ SOW for background.

1.4 Period and Place of Performance

1.4.1 Ordering Period

The ordering period for this PWS is one (1) base year with four (4) one (1) year options and an additional six (6) month option to extend the task order services in accordance with FAR 52.217-8.

1.4.2 Place of Performance

The primary place of performance for the task order is detailed under Section 1.4.2 of the IDIQ SOW.

1.5 Scope

The Contractor shall provide all necessary support services for the OS&M of the

Globe and GSR IT systems as described in the following service areas.

2 Service Areas

2.1 Program Management

2.1.1 The Contractor shall provide Key Personnel – Program Manager (REF:

Appendix E Key Personnel IDIQ SOW) to provide overall contract

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2.1.2 The Contractor shall perform all service requirements and provide all CDRLs listed in Section 2.1 of the IDIQ SOW.

2.2 Development – Operations (DevOps)

2.2.1 The Contractor shall provide Key Personnel – DevOps Lead (REF: Appendix E Key Personnel IDIQ SOW) to provide overall DevOps oversight/management for the service requirements and applicable CDRLs listed in Section 2.2 of the IDIQ SOW.

2.2.2 The Contractor shall provide Key Personnel – ISSM (REF: Appendix E Key Personnel IDIQ SOW) to provide overall information system security management for the service requirements and applicable CDRLs listed in Section 2.2 of the IDIQ SOW.

2.2.3 The Contractor shall perform all service requirements and provide all CDRLs listed in Section 2.2 of the IDIQ SOW.

2.3 Software Maintenance

2.3.1 The Contractor shall provide Key Personnel – Lead Software Engineer (REF: Appendix E Key Personnel IDIQ SOW) to provide software engineering oversight/management of the performance of the service requirements and applicable CDRLs listed in Section 2.3 of the IDIQ SOW.

2.4 Content Management

2.4.1 Contractor shall provide Key Personnel – Lead Content Manager (REF:

Appendix E Key Personnel IDIQ SOW) to provide content management and data engineering oversight/management of the performance of the service requirements and applicable CDRLs listed in Section 2.3 of the IDIQ SOW.

2.5 Systems Engineering

2.5.1 The Contractor shall provide Key Personnel – Lead Systems Engineer (REF: Appendix E Key Personnel IDIQ SOW) to provide systems engineering oversight/management of the performance of the service requirements and applicable CDRLs listed in Section 2.5 of the IDIQ SOW.

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3 Constraints

3.1 This task order is subject to the operating constraints outlined in Section 3 of the IDIQ SOW.

4 Other Direct Costs (ODC)/Travel

4.1 ODC for this task order shall be in accordance with Section 4.1 of the

IDIQ SOW.

4.2 Travel for this task order shall be in accordance with Section 4.2 of the IDIQ task order.

5 Security

5.1 The Contractor shall perform all security services and adhere to the security requirements detailed under Section 5 of the IDIQ SOW.

6 Transition

6.1 The Contractor shall perform all service requirements and provide all CDRLs listed under Section 6 of the IDIQ SOW.

6.1.1 The Contractor shall support a phased transition whereby Globe IT services will transition independently from GSR IT services.

<Transition Schedule Graphic – TBR-001>

7 Government Property

7.1 The Contractor shall adhere to all Government Property requirements listed in Section 7 of the IDIQ SOW.

8 Special Requirements

8.1 The Contractor shall adhere to all Government Property requirements listed in Section 8 of the IDIQ SOW.

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APPENDIX A : Acronyms

See Appendix A of the IDIQ SOW.

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APPENDIX B: CDRLS

The below CDRL items shall be provided under this task order, submitted in accordance with Appendix B of the IDIQ SOW. TBR-002

CDRL Title CDRL #

*Master (M) deliverable for the contract

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ADDENDIX C: Compliance and Reference Documents

See Appendix C of the IDIQ SOW.

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ADDENDIX D: Meeting Requirements

See Appendix D of the IDIQ SOW.

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ADDENDIX E: Key Personnel Job Descriptions and

Qualifications

The Contractor shall provide personnel for the following key personnel positions, in accordance with the requirements in Appendix E of the IDIQ SOW.

Key Personnel Position

Program Manager

DevOps Lead

Lead Software Engineer

Lead Systems Engineer

Lead Content Manager

ISSM

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ADDENDIX F: Architecture Document Library

See Appendix F of the IDIQ SOW.

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ADDENDIX G: Performance Measures

TBR-003

Appendix H: Performance Measures ID Performance Objective Reference Acceptable Performance Level (APL)

Operations Support Services O-1 Incident Tracking IDIQ SOW

6.2.2 Section

(a), (i), 6.2.3.1 (a), (b), (c)

Contractor shall detect priority 1 issues within 1 hour of onset and issue notification within 30 minutes of detection.

O-2 Incident Tracking

IDIQ SOW

6.2.2 Section

(a), SOW

6.2.3.1 (a), (b), (c)

Contractor shall detect priority 2 issues within 3 hours of onset and issue notification within 30 min of identification of an outage or degradation.

O-3 Discrepancy Report (DR) Investigation

IDIQ SOW

6.3.3 Section

(b), (c), (d), (e), 6.3.5 (c)

Operational Priority 1 DRs corrected within 24 hours or have a workaround in place.

O-4 Discrepancy Report (DR) Investigation

IDIQ SOW

6.3.3 Section

b), (c), (d), (e),

6.3.5 (c)

Operational Priority 2 DR’s corrected within 72 hours or have a workaround in place.

O-5 Root Cause Analysis IDIQ SOW

6.2.2 Section

(a), 6.2.3.1

(a), (b), (c)

Root Cause Trend Analysis and corrective actions reported to PMO for any outage or degradation within 5 calendar days of discovery.

O-6 Application Performance Monitoring

IDIQ SOW

6.2.3.5

Maintain compliance with NGA monitoring directives.

(Ref: IDIQ SOW – Appendix F.2)

O-7 System Performance (Maintain operational availability for deployed services.)

IDIQ SOW

6.2.2 (a), 6.2.3.1

Section (b)(c), 6.2.3.3

Maintain operational 99% availability for every

Operational System.

O-8 Configuration Management

IDIQ SOW

6.2.3.1

Section (b)

99% of all Configuration Items (CI)s in the Configuration

Management System (CMS) must be updated and accurate every 30 days.

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ADDENDIX H: Development – Operations (DevOps) – Tier

Definitions

See Appendix I of the IDIQ SOW.