2.2.1 Attachment I - DOTS VIPR PWS.pdf

Learn more at fema.gov April 2026 1

DEPARTMENT OF HOMELAND SECURITY (DHS)

Federal Emergency Management Agency

PERFORMANCE WORK STATEMENT (PWS) FOR:

Disaster Overseas Transportation Support (DOTS)

U.S. Virgin Islands & Puerto Rico (VIPR)

DHS Performance Work Statement (PWS)

Learn more at fema.gov April 2026 2

Performance Work Statement (PWS) For

Disaster Overseas Transportation Support

(DOTS) U.S. Virgin Islands & Puerto Rico

(VIPR)

1.0 General

1.1 Background

The Federal Emergency Management Agency (FEMA) Region II has the responsibility of supporting the disaster response and recovery efforts for the severely impacted United States territories of Puerto Rico (PR) and the U.S. Virgin Islands (USVI). Hurricanes Irma & Maria have brought unprecedented damages, therefore amplifying the response and recovery effort challenges that affected FEMA’s response to survivors located throughout the islands, specifically to those secluded areas like the mountain and inland regions. Accessibility issues due to damaged transportation infrastructure results in survivors waiting longer periods of time to receive life sustaining supplies.

A major part of the response and recovery effort revolves around supplying the affected area with Initial

Response Resources (IRR). These include life supporting and life sustaining IRRs such as but not limited to water, meals, cots, tarps, plastic sheeting, blankets, sandbags, generators, and fuel which are needed to lessen damage before or after a disaster. FEMA lacks readiness on these islands due to the deficiency of an IRR footprint, unavailable warehousing space and minimum full time FEMA/CORE personnel in the USVI & PR to support the magnitude of this response. Additionally, FEMA needs to move Inter-agency resources and support functions into the affected areas in order to support critical needs such as infrastructure, electricity and sewage repairs; provide medical requirements and services; and bring basic human needs like water and meals to those in need.

1.2 Scope

The scope of this PWS encompasses contractor support to provide all personnel, containers, equipment, and facilities to perform Port Operations and Transportation Services from CONUS ports to PR (to include Mona

(no inhabitants), Culebra, and Vieques) and USVI as well as retrograde support. Transportation needs shall be prescribed by task order award. Coordination, accountability, and supervision of these services by the contractor are essential to ensure success of the operation.

1.2.1 Jones Act Compliance. In performing the work under this contract and task orders, the Contractor shall comply with the Section 27 of the Merchant Marine Act, 46 U.S.C. § 55102.

1.3 Objective

Learn more at fema.gov April 2026 3

The objective of this PWS is to establish Indefinite Delivery, Indefinite Quantity (IDIQ) contract vehicle to obtain all-inclusive, multimodal transportation and shipping services from a Continental United States (CONUS) point of origin to Outside Continental United States (OCONUS) point of need. Task Order award and execution will be driven by the response to the disaster and particular needs. FEMA has determined that a full suite of transportation services such as maritime, and ground transportation (including point of origin at seaports to destination) is key to fulfill the requirement. In addition, cross-docking, warehousing services, essential equipment, and all necessary labor to fulfill such transportation services, are needed to successfully complete FEMA’s mission. This includes but is not limited to:

• 53 foot containers (20, 40 foot containers optional), trailer chassis, specialized trailers (e.g. flatbeds, lowboys, refrigerated);

• container/material handling equipment including crane capabilities;

• specialized trucks (e.g. box trucks, 20 ft. pups and lift gates);

• drayage services and a robust cross docking operations;

• surface line haul services;

• catch yards and warehouse storage;

• continuous sailing/shipping without interruption, with the exception of U.S. Coast Guard restrictions or the ship’s captain, on vessels due to hazardous weather;

• contractor shall be fully functional within 48 hours of task order award to provide operations for 24-hours a day, 7-days a week with all necessary Contractor labor and supervision; and

• asset tracking and management from time of possession to time of delivery at destination.

These services and resources are required to facilitate movement of various containerized commodities/breakbulk cargo from the Continental United States to various ports in PR and the USVI, and designated distribution points on the islands.

1.4 Quality of Performance

The Contractor shall ensure that the highest standard of quality is established and maintained in the performance of the contract and task orders through a quality control plan. The Government will measure and conduct surveillance of the contractor’s performance to document and recognize instances of superior contractor performance, and to identify areas falling short of required performance standards early so that the Contractor and the Government may work together to identify causes and eliminate problems before they become serious.

The Government’s Performance Measures and the Contractor’s Quality Control (QC) program requirements are described below.

1.4.1 Contractor Quality Control, Reporting and Records

1.4.1.1 Quality Control Plan. The Contractor shall establish and maintain a Quality Control Plan (QCP) to ensure quality service is provided throughout the terms of the contract. The Contractor shall submit a proposed

QCP with proposal submission and a final QCP within five business days of award. The QCP shall be reviewed and updated when deemed necessary by the Contractor or the Government, to include changes necessary to prevent the recurrence of quality problems. The Contractor must sign and date the original QCP, as well as each subsequent revision. Revisions shall also be presented to the COR for review and acceptance prior to implementation. When acceptable to the Government, the original QCP, and any revisions, shall be signed and dated by the COR. The QCP should include as a minimum how the Contractor intends to meet the performance objectives and identify those areas the Contractor sees as critical to the customers for this contract, how it will monitor quality performance in those areas, and how it will maintain or exceed customer expectations, Learn more at fema.gov April 2026 4 including identification and correction of problems.

1.4.1.2 Problem/Failure. The Contractor shall self-identify any problem or failure that may impact contract performance. In accordance with its QCP, the contractor should notify the COR immediately of the problem, but follow-up in writing within two (2) business days to the COR succinct written plan of action of Contractor self-identification or awareness of a potential or real problem, failure or deficiency. The Contractor shall detail the methodology for correcting the problem or deficiency in the plan of action and provide an assurance of the specific time required to bring performance back to acceptable quality levels, as applicable. The Contractor shall provide this information electronically to the COR.

1.4.1.3 Use of Quality Performance Information. Information from these reports will be compiled cumulatively to provide annual reports of past performance into the Contractor Performance Assessment

Reports System (CPARS) for use in past performance evaluations.

1.4.1.4 Government Quality Assurance. Final determination that the services rendered are conforming is solely the responsibility of the Government. The Government Quality Surveillance Plan is not a substitute for

Contractor quality control.

1.4.1.5 Critical Performance Requirements. The Government will monitor the Contractor’s performance using predetermined quality assurance procedures and through the Government Performance Requirement

Summary (PRS), Section 11.0, which will be used in this program, and which also describes the contract requirements considered most critical to performance.

1.4.1.6 Performance Measurement Approaches. The CO and the COR will monitor Contractor performance and compliance with the terms and the conditions of the contract using the PRS and such standard techniques as inspections, Government generated management reports, Contractor reports and Customer feedback. The COR, in conjunction with the CO, may conduct periodic meetings with the Contractor to discuss operations, and problem areas.

1.5 Performance Requirements Summary

This contract includes a Performance Requirements Summary (PRS) at PWS 10.0. The PRS plays an integral role in the administration of the contract. In addition to any applicable inspection clauses or other related terms and conditions contained in the contract, the PRS shall serve as a primary tool for inspection and acceptance of services as facilitated by the Contracting Officer’s Representative (COR). Evaluation of the Contractor’s overall performance shall be in accordance with the performance standards set forth in the PRS, and will be conducted by the COR. The PRS constitutes a material aspect of the contract and will not be changed or otherwise modified without prior written approval of the Contracting Officer.

1.6 INSURANCE REQUIREMENTS

1.6.1 Cargo Insurance. The Contractor shall provide cargo insurance, at its own expense, as required by law, at least equal to the value of the cargo transported. Value will be identified at Task Order Level.

1.6.2 Port, Liability, Pollution and Environmental Insurance. The Contractor shall provide at its own expense, the appropriate amount of insurance as required by Federal, State, and local regulatory agencies and laws.

Learn more at fema.gov April 2026 5

2.0 Specific Requirements/Tasks

2.1 Start and Continuous Service:

The contractor shall be initial operational capability (IOC) within 24 hours and fully functional within 48 hours of task order award to ensure minimum disruption to government business. For IOC within 24 hours of award, the contractor shall have the project manager identified, have the ability to cross-dock ten (10) trailers to containers, provide five (5) shuttle trucks at OCONUS distribution center and five (5) shuttle trucks at CONUS port to have space for ten (10) 53’ containers on a vessel, and the ability to receive FEMA field staff at the cross-dock site and port command center. The contractor shall have resources, equipment, and personnel available to perform the services outlined in this PWS and comply with the terms and conditions of the contract, 24 hours, seven days a week, otherwise instructed by FEMA. The contractor must have the capability within their network to meet the demand and respond to the movement and throughput of approximately 4,000 containers/trailers over three (3) month period with enough chassis to support the continuous service required and meet the requirement defined herein. This number shall serve as an estimate as then requirements may be increased or decreased based on the severity of the disaster and potential impacts. The contractor shall also have the capacity for the movement of vehicles, utility poles and other assets not containerized.

2.2 Maritime and Ground Transportation Service Operations:

The Contractor shall provide door-to-door, cross-dock, freight forwarding service operations (sea conveyance) of FEMA life-saving resources, FEMA Equipment, supplies from FEMA’s Federal Response partners, from

CONUS locations and deliver to sites specified in the task orders, designated by FEMA. The Contractor shall provide the same services, supplies, and equipment for retrograde of commodities and breakbulk cargo.

2.2.1 CONUS Catch Yard

In the event the port of embarkation is saturated, FEMA may require the contractor to provide secure trailer/truck staging lot. The CONUS catch yard shall be within 20 miles radius of the Cross-Dock facility/port that includes wrap around and security services and can hold up to 300 trailers/containers. To ensure efficient resource flow and prevent congestion at the port of embarkation, FEMA may require contractors to establish a secure location to hold trailers, rolling stock and breakbulk items, known as the CONUS Catch Yard, within a

20-mile radius of the seaport. All movement requirements directed to the Catch Yard will remain there until called forward either to a cross-dock facility or directly to the seaport for shipment. The Catch Yard will prioritize and meter the release of trailers and resources to the Cross-Dock site, where cross-docking into containers occurs, based on operational priorities. This process is designed to optimize logistics, minimize bottlenecks, and support timely shipment of resources. Essential wrap around services—including bathroom facilities, wash stations, dumpsters, generators, and lighting—must be provided to support at least10 FEMA personnel, contractors, and shuttle drivers per shift. Security is a critical requirement: the catch yard must be fenced or otherwise restricted to prevent unauthorized access, with 24-hour surveillance and operational control of entry and exit points maintained by the contractor’s Site Manager. The contractor is fully responsible for all costs and implementation of these services, ensuring the catch yard operates efficiently and securely to support FEMA’s mission needs.

Approval for catch yard outside of the 20-mile radius from the Cross-Dock facility / port must be obtained from the CO / COR. The catch yard shall provide 24 hours a day, 7 days a week (24/7) access and an organized

Learn more at fema.gov April 2026 6 plan to temporarily hold commercial trailers, FEMA organic/owned trailers, other Federal agencies trailers and generators.

All resources from FEMA, commercial vendors and Inter-Agency Partners will report to the contractor managed catch yard. At the catch yard, FEMA personnel will ensure that every resource is associated with the appropriate Resource Request Form (RRF), Distribution Order, DOTS Contract Number, Bill of Lading (BOL)

(except for FEMA IDIQ & Interagency partners will likely have may a separate commercial BOL), asset identification and has been assigned an Asset Shipment Number.

The catch yard shall be a paved or graveled, clean well-lit secure yard to ensure property is kept safe from theft and vandals. The trailers will not be dropped at this yard, but it will be a holding pattern before they are triaged for delivery to Cross-Dock facility or port of embarkation. The contractor shall submit a detailed yard report of inbound and outbound truck information on a daily basis to the COR to include, origin, truck/trailer #, time arrival, time departure, and asset description.

2.2.2 Cross-Dock Facility/Port of Embarkation

The Contractor shall containerize FEMA supplies into 53-foot (20-, 40- if needed) shipping containers/trailers, or a combination thereof, and provide the necessary chassis/flatbed trailers to move the containers to the port for loading. This will include equipment such as vehicles that cannot be containerized. FEMA will inspect the containers contents, provide a Bill of Lading (BOL), seal the container, and affix a FEMA approved transponder (after any cross-docking has occurred). The transponder will allow for in-transit visibility while the containers are shipped via a maritime vessel. The Contractor shall provide an assigned booking number for the cargo. The Contractor shall also plan for a staging area, reception, material handling, and loading of breakbulk cargo to include pallets, wire reels, poles, etc. as well as vehicles and other rolling stock. Prior to loading, the contractor will provide a detailed yard report of containers, breakbulk, and rolling stock under their control in the seaport of embarkation (SPOE).

FEMA will provide the contractor with a detailed report of all and each piece of cargo to include:

• Distribution Order (DO)

• Advance Shipment Notification (ASN)

• Container Number

• GPS/transponder Number

• Booking Number (initially provided by the contractor)

• Item Description (such as, meals, water, bucket truck, etc.)

• Quantity

To ensure visibility of cargo, within twenty-four (24) hours of vessel departure, the Contractor shall provide

FEMA with a Departure Visibility Report (shipping manifest) of all FEMA resources aboard the vessel. The contractor shall index/tie the above information to the vessel which the cargo is loaded onto.

Close coordination between the contractor and FEMA personnel is required via all modes of communication, such as phone calls, texts, and emails.

2.2.3 Port of Embarkation/Vessel

The Contractor shall load and ship the containers by ship or barge and expedite the loaded containers and/or

Learn more at fema.gov April 2026 7 breakbulk cargo, via ocean vessel to various ports in the USVI or PR, FOB Destinations. The Contractor shall be fully responsible for coordinating loading their vessel and must provide all container handling equipment

(CHE)/ material handling equipment (MHE). The Contractor shall provide a detailed manifest with specificity of the type resource moving in a specific container. The Contractor in coordination with FEMA will reconcile the manifest with FEMA’s system of record for accuracy of resource movement no later than 24 hours after departure and repeat the procedure 24 hours at the receiving port. Dedicated vessels voyage between CONUS and OCONUS ports, as well as inter-island ports may be required. Dedicated vessels shall be size equivalent of vessel capable of fitting up to 400 containers. Dedicated vessel activation shall require FEMA Transportation

Management Division/ Movement Coordination Center (MCC) Chief approval. The contractor is responsible for handling all necessary documentation for shipments from CONUS to OCONUS locations, while the government assumes responsibility for documentation related to intra- and inter-island shipments. This approach ensures clear accountability and coordination for the movement of goods in support of mission requirements.

2.2.4 Arrival at the SPOD

The Contractor shall inform FEMA within 24 hours of arrival at the seaport of debarkation (SPOD) and provide an Arrival Visibility Report. The report shall include estimated arrival date and time, estimated off-loading time, estimated custom clearance timeline, and availability of cargo for onward movement.

The Contractor shall be responsible for providing the required documentation to clear the containers for onward movement to the destination. FEMA is responsible for providing the Contractor the priority of movements to the destination. If and when changes to priority of movements occur, they will be communicated to the Contractor during

Movement Coordination Centers operations at the National Response Coordination Center, simultaneously informing the government COR and contractor project manager on site. The information will be followed up by emails. Any

FEMA containers/equipment remaining at the port will be consolidated and marked to identify the type of resource(s). If it is determined that the container cannot be received at the destination due to space or other constraints, the Contractor is responsible for locating a secure covered warehousing for storage at multiple locations, with appropriate MHE/CHE for unloading of containers. FEMA’s requirement is approximately

500,000 Sq. Ft (per facility) at multiple CONUS and OCONUS facilities.

2.2.5 Port to Destination

Once trailers/containers/equipment have been cleared from vessel, FEMA shall provide packing slips and straight bill of ladings for each piece of cargo. The Contractor shall be responsible for onward movement to destinations and have MHE/CHE to discharge containers from chassis. The Contractor will maintain onsite with personnel and required equipment at the destination transportation nodes, with a capability (minimum of

10 chassis/flatbeds) to move containers to forward locations. FEMA will inspect the containers prior to leaving the port and document any damage. FEMA will also inspect the containers upon arrival at transportation nodes and provide written acceptance via the straight bill of lading (proof of delivery or “POD”) for each container once received. Once FEMA takes possession of the loaded containers, the contractor shall provide the first ten

(10) days of trailer detention at no additional cost to the United States Government, (USG). Once the resources are removed from each container and FEMA is no longer in need of the containers the contractor will be notified and will have 24 hours to take possession of each emptied container. Detention will stop once FEMA informs the Contractor that containers are ready for recovery.

Learn more at fema.gov April 2026 8

FEMA may direct specific trailers/containers to be delivered to certain towns inland (state staging areas or other points of distribution) by the Contractor. The Contractor shall have dedicated trucks (to include specialized trailers) for the movement of the cargo. This additional transportation destination will be submitted to the Contractor in writing. Due to the devastated conditions on the islands, numerous roads may be blocked and destroyed. When conditions exist that hamper the delivery of containers, the Contractor will make best efforts to distribute containers as directed but assume no responsibility for delivered condition of resources.

If the storm misses all of the USVI, the contractor shall return the containerized commodities to FEMA

Distribution Center (DC) in Puerto Rico and/or an alternate designated location in the Caribbean. FEMA will be under no obligation for any trailer retention fees while containers are being loaded at origin, loaded and staged at the contractor’s staging area or while the containers are in-transit.

2.2.6 OCONUS Container Catch Yard Services

The Contractor shall plan for a catch yard area, reception, material handling, container handling, and loading of breakbulk cargo to include pallets, wire reels, poles, etc. as well as vehicles and other rolling stock.

Establishing a Catch Yard within 20 miles of the port of debarkation helps maximize throughput at the port of debarkation and support disaster response operations at various FEMA sites. The contractor is tasked with creating and managing an OCONUS catch yard capable of accommodating up to 300 trailers or containers, including breakbulk cargo, vehicles, and rolling stock. The facility must provide essential wrap-around services such as bathroom facilities, wash stations, dumpsters, generators, and lighting to support at least 10 FEMA personnel, contractors, and shuttle drivers per shift. Security is emphasized as a critical component, requiring the catch yard to be fenced or otherwise restricted, with 24-hour surveillance and controlled entry and exit points overseen by the contractor’s Site Manager. The contractor is responsible for all associated costs and the effective implementation of these services, ensuring the catch yard operates efficiently and securely to meet

FEMA’s mission needs.

The contractor shall submit a detailed yard report of containers, breakbulk, and rolling stock under their control on a daily basis to the COR. OCONUS catch yard may be required to relieve congestion at the port and/or various staging areas. It is used to meter movement of commodities to various points of need. The catch yard shall be within 20-mile radius of the port of debarkation. Approval for catch yard outside of the 20-mile radius from the port must be obtained from the CO / COR.

2.3 Air Transportation Service Operations

Requirements that indicate time-sensitive deliveries (48-72 hours from notification) will use air as the preferred method of movement in order to meet deadlines. To accomplish this, the Contractor must possess an adequately owned and/or directly leased controlled infrastructure, transportation resource fleet, personnel, MHE, and/or CHE, as well as information technology capability to efficiently transload, transport, manage, track, communicate and process various levels of supplies/resources from a point of origin into the “affected area” or destination. The Contractor shall be responsible for palletizing freight for movement to destination.

When required by FEMA, FEMA personnel will be on hand to inspect the pallets and ensure packing slips are provided. The Contractor shall also plan for a reception, material handling, and loading of breakbulk cargo to include pallets, wire reels, poles, etc. as well as vehicles and other rolling stock. Prior to departure, the

Learn more at fema.gov April 2026 9 contractor shall provide a detailed report of all equipment under their control in the airport of embarkation

(APOE). To ensure visibility of cargo, the Contractor shall provide FEMA with a Departure Visibility Report prior to departure. The report shall include information on:

• Air Waybill

• Air Freight Manifest

• Commercial Invoice o Distribution Orders (DO) for each cargo per airplane o Advance Shipment Notifications (ASN) for each cargo per airplane o Pallet Numbers for each cargo o Item Descriptions (such as meals, water, generator, etc.)

o Quantity (each/individual number of items)

Additionally, the Contractor will inform FEMA of flight schedule with type aircraft, call sign, tail number, departure time and estimated/actual arrival time at airport of debarkation and detailed cargo type and description. The Contractor shall be prepared to coordinate aircraft download, airfield clearance, and movement to final destination.

2.4 Passenger Movement

There may be incidents where FEMA and other Federal Government Agency employees will need to travel on

Contractor’s ground, sea, or air modes of transportation during cargo movement or for rapid deployment of first responders. The passengers onboarding will be limited to supercargo1 and/or critical mission-related personnel only, requiring prior approval from FEMA Transportation Management Division (TMD)/Movement Control

Center (MCC). The Contractor shall not allow non-contractor passengers onboard without a copy of signed approval form (attachment X) from FEMA TMD Chief / MCC Chief. Potential passengers may include FEMA employees and other Federal Government Agency employees.

2.5 Task Order Delivery Requirement

Notification and activation must be initiated 24 hours post task order issuance to deliver the resources to the impacted areas. The contractor must guarantee availability of an ocean vessel (to include a self-containing vessel) on a 24/7 basis through-out the lifecycle of the task order and must guarantee continuous voyages until vessel movement is no longer allowed by law of the United States Coast Guard (USCG) to sail due to dangerous weather conditions, or the ship’s captain prohibits it. The FEMA Contracting Officer and / or FEMA

COR will provide guidance regarding the continuous voyage termination due to hazardous weather conditions based on information received from the Regional Response Coordination Center and National Response

Coordination Center USCG Liaison(s).

2.5.1 Task Order Service Status Report

For each task order issued under this contract, a BOL will be issued to the contractor. The contractor shall prepare a Task Order Service Status Report providing empty container arrival, recovery date/time, vessel scheduled load, vessel departure time, destination port arrival, offload schedule, delivery date/time to destination address. Additionally, and in the case of air transportation, the Contractor will inform FEMA of flight schedule with type aircraft, call sign, tail number, departure time and estimated/actual arrival time at port

Learn more at fema.gov April 2026 10 of debarkation and detailed cargo type and description. Contractor should be prepared to coordinate aircraft download, airfield clearance, and movement to final destination.

The contractor shall submit the report in an electronic form, Microsoft Word to the COR in the time specified by the contract/order. Based on the approved BOL, Task Order Delivery Report, the COR will provide approval to move forward on all activities planned. The contractor shall request a BOL or BOL Correction prior to performing any activities not included in the plan or any modifications that differ from the BOL/Task Order.

2.5.2 Task Order Delivery Report

The contractor must provide an interim and final status for each task order report, to the COR, once a task order is executed. The report must summarize objectives achieved, significant issues, problems and recommendations to improve the process in the future. This report will include, but not be limited to the following:

• Copies of all shipping reports

• Copies of BOL

• Damage Reports (if applicable complete with photographs)

• Shipping Invoices

Final inspection and acceptance of all work performed; reports and other deliverables must be approved by the

COR.

3.0 Contractor Personnel

It is the responsibility of the contractor to propose qualified contractor personnel to perform all requirements specified in the PWS. As a general rule, the government should not specify education, experience or other qualifications for contractor personnel. In some instances, however, it may be necessary for the government to specify contractor qualifications, certifications, and/or education. For example, there may be a need for a

Certified Public Accountant (CPA) for a requirement for financial support services. Similarly, you may deem it necessary to specify qualifications, certifications, and/or education for contractor Subject Matter Experts.

Before including education, experience or other qualifications for contractor personnel in the PWS, discuss the matter with your Contracting Officer.

3.1 Qualified Personnel

The Contractor shall provide qualified personnel to perform all requirements specified in this PWS.

The contractor must have in-depth knowledge and a high level of demonstrable expertise in the particular requirements necessary to successfully ship resources throughout the Caribbean area of operations via ocean going vessel, pre-incident (pre-hurricane landfall), as well as post-incident sustainment shipping as needed based on type of incident (post-hurricane landfall, post-earthquake, post-tsunami, etc.).

The contractor must demonstrate that both the organization and proposed key personnel can successfully complete the efforts under this acquisition (demonstrable experience shipping in the Caribbean area of operations; demonstrable experience working with local, territory, commonwealth and federal governments;

demonstrable experience in rapid recovery of contractor operations pre and post incident (hurricanes, earthquakes, tsunami etc.).

Learn more at fema.gov April 2026 11

The Government reserves the right to assess the technical skills, competencies, and suitability of contractor personnel and to request personnel replacements in writing if the individual’s qualifications or performance are judged deficient.

The contractor shall submit in writing the availability of key personnel who will be assigned to a task before disaster activations are declared. Key personnel are all individuals who will support these tasks in a primary capacity, to include full and part-time personnel.

3.1.1 Contractor Management of Qualified Personnel

The Contractor shall be responsible for managing and overseeing the activities of all contractor personnel, as well as subcontractor efforts used in performance of this contract along with providing qualified personnel to meet both surge and disaster requirements. The contractor's management responsibilities shall include all activities necessary to ensure the accomplishment of timely and effective support performed in accordance with the requirements contained in the PWS.

3.2 Key Personnel

The Contracts Administration Program Manager and Contractor Operations Project Manager are hereby designated as key personnel for this requirement. The Government may designate additional key personnel during contract performance.

The Contracts Administration Program Manager shall be the primary technical and managerial interface between the contractor, CO and COR located at Federal Emergency Management Agency, 500 C Street SW

Washington, DC 20472. The Contracts Administration Program Manager shall act for the contractor when the

Contractor Operations Project Manager is absent. The Contractor Operations Project Manager or Contracts

Administration Program Manager shall have full authority to act for the contractor on all contract matters relating to daily operations.

The Contractor Operations Project Manager or alternate must be available and actively engaged on a 24/7 basis pre-issuance of the task order while operations are starting up as well as throughout the lifecycle of the task order as specified herein; to meet with government personnel on a 24/7 basis to discuss problems and strategize operational approaches to meet mission needs.

The Contractor Operations Project Manager and/or alternate shall meet with the CO/COR as often as determined necessary during operations by the FEMA CO to maintain satisfactory performance and to resolve other issues pertaining to FEMA/Contractor procedures. Virtual meetings are acceptable and encouraged. At these meetings, a mutual effort will be made to resolve all problems identified.

Written minutes of these meetings shall be prepared by the Contractor, signed by the Contractor's designated representative, and furnished to designated FEMA Official(s) within two (2) working days after the subject meeting.

The Contractor shall not replace key personnel without approval from the CO. Before replacing any individual designated as key personnel, the Contractor shall notify the Contracting Officer no less than 14 calendar days in advance, submit written justification for replacement, and provide the name and qualifications of any proposed substitute(s). All proposed substitutes shall possess qualifications equal to or superior to those of the key personnel person being replaced, unless otherwise approved by the Contracting Officer.

Learn more at fema.gov April 2026 12

The justification must include a detailed explanation of the circumstances, a complete resume for the proposed substitute, and other information requested by the Contracting Officer necessary to approve or disapprove the proposed substitute. An interview may also be required. No substitutions shall be made of accepted key personnel apart from sudden illness or death or termination of employment. The COR and the CO will evaluate such requests and promptly notify the Contractor of approval or disapproval in writing.

The contractor shall identify key personnel for the total period of a contract. The contractor shall ensure the continued assignment of key personnel throughout the duration of the contract, unless substitution is authorized by the CO.

The designated Key Contract Personnel, duties and responsibilities and minimum qualifications are listed below:

Contracts Administration Program Manager

Qualifications: Contracts Administration Program Manager must possess at least 7 years of experience in the logistical arena with a strong concentration in all modes of transportation and cross docking functions; and must demonstrate experience in government and / or commercial contracts administration. Demonstrates strong analytical and problem-solving skills. Experience managing programs directly related to business planning processes that drive improvements in contract administration, service, cost, scope, scheduling, systems or other areas as deemed necessary. Must demonstrate experience in process analysis, root cause analysis, risk management and preventative action measures. Experience in large scale emergency and disaster response and recovery initiatives with emphasis on logistical planning is a plus.

Duties: Serve as the Alternate Contractor Operations Project Manager. Serve as the primary technical and managerial interface between the contractor, CO, and the COR located at Federal Emergency Management

Agency, 500 C Street SW Washington, DC 20472. Performs day-to-day management of overall contract administration, involving various projects requiring logistical support equipment and personnel at multiple locations. Organizes, directs and coordinates the planning and production of all contract support activities.

Demonstrates effective written and oral communication skills. Demonstrates skills in managing large complex scopes of work covered by the contract and task orders; provides technical guidance to the Contract Operations

Project Manager and contractor support personnel as it relates to work requirements; and reviews the quality of all work products. The Contracts Administration Program Manager has authority and responsibility to identify and commit resources required to support effort and serves as the liaison to corporate senior executive management should alterations to corporate structure require direct effective contract support activities.

Performs analysis of documented customer requirements, directs and assists in the design of plans in support of customer requirements for moderately complex to complex task orders and logistical projects. May participate in all phases of task order development, task order execution and project risk management assessments, ensuring logistics project success through focused contract implementation and administration. Responsible for ensuring that contract task orders and logistical projects are cohesive, and fully supported by results driven decision making, and resource allocation. Ensures operational project managers are fully informed of project requirements. Provides constructive recommendations in the development of solutions in transportation, supply chain and cross dock projects, including managing complex issues, by applying in-depth industry knowledge.

Maintains strong stewardship of company assets through the careful planning of major requirements and ensures timely and on-target implementation of all task order projects.

Learn more at fema.gov April 2026 13

The Contracts Administration Program Manager essentials responsibilities include, but are not limited to:

• Maintains and manages the customer interface at all levels of the customer organization, to include direct reporting and coordination with FEMA CO, Program Managers and COR.

• Organizes, directs, and manages all contract administration activities, project operations and support initiatives necessary to satisfactorily perform the work required in this PWS.

• Oversees the work of multiple project managers and analysts responsible for planning and executing all the requirements dictated within this PWS.

• Provides contract status reports to the designated CO, COR and FEMA Program Managers.

• Ensures full conformance and compliance with contract requirements, scope, schedules, and costs.

Contractor Operations Project Manager

Qualifications: The Contractor Operations Project Manager must possess at least 7 years of experience in logistics and transportation operations and must demonstrate experience in all facets of the logistics, transportation and supply chain management arena. Demonstrates strong analytical, communication and problem-solving skills. Must demonstrate solid government and / or commercial experience in managing multi-faceted, multi-operational logistics projects. Experience managing logistical projects directly related to business planning processes that drive improvements in task order execution, service, cost, scope, scheduling, in-transit visibility (ITV) and other areas as deemed necessary. Demonstrates experience in process analysis, root cause analysis, risk management and preventative action measures. Experience in large scale emergency and disaster response and recovery initiatives with emphasis on logistical planning is a plus.

Duties: Manages on-site operations activities for a logistical project or subset of a larger project. Engages key stakeholders at project sites, defines, coordinates and manages operational activities, communicates changes and progress, and builds commitment and support change management. Responsible for optimal performance of work at all sites. Has full authority to act for the Contractor on all contract matters relating to daily operations of this contract. The Project Manager or alternate must be available and actively engaged on a 24/7 basis pre-issuance of the task order while operations are ramping up as well as throughout the lifecycle of the task order as specified herein; to meet with government personnel on a 24/7 basis to discuss problems and strategize operational approaches to meet mission needs. The contractor's Project Manager and/ or alternate shall meet with the CO/COR as often as determined necessary during operations by the FEMA CO to maintain satisfactory performance and to resolve other issues pertaining to FEMA/Contractor procedures. Virtual meetings are acceptable and encouraged. At these meetings, a mutual effort will be made to resolve any problems identified.

Written minutes of these meetings shall be prepared by the Contractor, signed by the Contractor's designated representative, and furnished to designated FEMA Official(s) within two (2) working days after the subject meeting. Performs analysis of contract task orders requirements and assists in the execution plans to support requirements for moderately complex to complex logistical projects. Participate in all phases of risk management assessment to ensure on time required pickup and delivery of all FEMA equipment moved by the contractor while providing all required tracking information within the timeline required to FEMA

Transportation. Works in conjunction with the FEMA Transportation Support Unit Lead to ensure that all tasks are staffed with appropriate support personnel and transportation resources, and that any staff turnover or inoperable resources are managed and substituted with no disruption to the contract effort. Performs analysis of task orders, directs and assists in the implementation of task order deliverables in support of mission requirements for moderately complex to complex logistical projects ranging from empty trailer yards and

Learn more at fema.gov April 2026 14 shuttle missions. Responsible for ensuring that FEMA disaster responses, recovery strategies and task order deliverables are synced to support all applicable customers, agency partners, industry standards, time lines and budgets. Applicable customers and inter-agency partners may not have the exact same packing slips or information entered LSCMS. The Operations Project Manager shall work closely with the COR and the

Transportation Support Unit Lead assigned to those movements to ensure that the tracking information is provided correctly. Manages multiple projects from inception to delivery on schedule and within budget, personnel and asset constraints including planning, design and execution in a multi-brand complex and austere environment, coordinating with logistics teams in the project’s implementation.

Contingent on the level of response to a given disaster, the Contractor may designate additional Key Personnel, such as Contracts Administration Program Manager and Contractor Operations Project Manager sufficient to support the disaster response. The Contracts Administration Program Manager and Contractor Operations

Project Manager are required to meet the qualifications as specified above and resumes for both positions will be evaluated as part of the proposal process. The Contractor shall consult and obtain approval from the CO to any new designations.

3.3 Employee Identification

3.3.1 Contractor employees visiting Government facilities shall wear an identification badge that, at a minimum, displays the Contractor name, the employee’s photo, name, clearance-level and badge expiration date.

Visiting Contractor employees shall comply with all Government escort rules and requirements. All Contractor employees shall identify themselves as Contractors when their status is not readily apparent and display all identification and visitor badges in plain view above the waist at all times.

3.3.2 Contractor employees working on-site at Government facilities shall wear a Government issued identification badge. All Contractor employees shall identify themselves as Contractors when their status is not readily apparent (in meetings, when answering Government telephones, in e-mail messages, etc.) and display the Government issued badge in plain view above the waist at all times.

The Contractor shall be allowed limited access to the Government's facilities. Contractor personnel requiring access will be required to supply the drivers’ name(s), truck number(s), and a copy of the pickup orders prior to their arrival at the depot and final destination(s).

3.4 Employee Conduct

Contractor’s employees shall comply with all applicable Government regulations, policies and procedures (e.g., fire, safety, sanitation, environmental protection, security, “off limits” areas, wearing of parts of DHS uniforms, and possession of weapons) when visiting or working at Government facilities. The Contractor shall ensure

Contractor employees present a professional appearance at all times and that their conduct shall not reflect discredit on the United States or the Department of Homeland Security. The Project Manager shall ensure

Contractor employees understand and abide by Department of Homeland Security established rules, regulations and policies concerning safety and security.

3.4.1 Regulatory Compliance. In performing the work under this contract and task orders, the Contractor shall abide by and comply, with applicable statutes, ordinances, laws, codes and regulations such as, but not limited to, Safety, Environmental, Labor, Hour and Wage, Workers Compensation and Occupational Health. The

Contractor shall, without additional expense to the Government, be responsible for obtaining any and all

Learn more at fema.gov April 2026 15 required licenses, permits and the like, required for the performance of this contract.

3.4.2. Safety and Health of Personnel. The Contractor is responsible for ensuring that proper safety and health precautions are taken to protect personnel, the general public, and property of others. All services shall be performed by individuals fully qualified and licensed in their relevant area. The Contractor shall ensure the personnel are appropriately insured with Worker’s Compensation. The Contractor will ensure that subcontractors comply with these requirements.

3.4.3 Damage and Loss Reports. During operation under this contract, in all instances where cargo, or private or Government property is damaged, lost, or pilfered while in the care, custody, or possession of the Contractor or through handling by the Contractor’s employees, agents, or subcontractors, the Contractor shall submit a full written SF 364 Report of Discrepancy of the facts and the Police Report provided from the State and Local

Police Department explaining the extent of such damage or loss. The Contractor shall provide the aforementioned information to the COR within 24 hours following the occurrence or discovery of Damage of

Loss. This information must be provided electronically via e-mail.

In instances where FEMA trailers, FEMA containers, or bulk cargo are damaged or involved in an accident, the

Police Report must be obtained and SF 91 Accident Form and FEMA 119-7-1-1 Report of Survey must be completed and submitted to the COR and/or FEMA Transportation Specialist within 24 hours.

3.5 Removing Employees for Misconduct or Security Reasons

The Government may, at its sole discretion (via the Contracting Officer), direct the Contractor to remove any

Contractor employee from DHS/ FEMA facilities for misconduct or security reasons. Removal does not relieve the Contractor of the responsibility to continue providing the services required under the contract. The

Contracting Officer will provide the Contractor with a written explanation to support any request to remove an employee.

4.0 Other Applicable Conditions

4.1 Security

All contractor personnel who require access to DHS or FEMA information systems, routine access to DHS or

FEMA facilities, or access to sensitive information, including but not limited to Personally Identifiable

Information (PII), shall be subject to a full background investigation commensurate with the level of the risk associated with the job function or work being performed. FEMA’s Personnel Security Division (PSD) will determine the risk designation for each contractor position by comparing the functions and duties of the position against those of a same or similar federal position, applying the same standard for evaluating the associated potential for impact on the integrity and efficiency of federal service.

Low Risk without Information System Access

Contractor personnel occupying positions or performing functions with a Low Risk designation and who do not require access to DHS or FEMA information systems may undergo a Tier 1 investigation with a credit check and must receive a favorable adjudication thereof from FEMA PSD prior to performing work under this contract. (Also reference Facility Access).

Low Risk with Information System Access

Learn more at fema.gov April 2026 16

Contractor personnel occupying positions or performing functions with a Low Risk designation and who require access to DHS or FEMA information systems shall undergo a Tier 2 Suitability Background Investigation (T2) and must receive a favorable adjudication thereof from FEMA PSD prior to performing work under this contract.

Moderate Risk

Contractor personnel occupying positions or performing functions with a Moderate Risk designation shall undergo a Tier 2 Suitability Background Investigation (T2) and must receive a favorable adjudication thereof from FEMA PSD prior to performing work under this contract.

High Risk

Contractor personnel occupying positions or performing…