2.2.1 Attachment A AGS (PWS).pdf

AIR EVACUATION

AVIATION GROUND SUPPORT

C.1 BACKGROUND

The Federal Emergency Management Agency’s (FEMA) extensive planning of evacuation procedures has the potential to prevent the unnecessary loss of life in the days prior to landfall of a hurricane or other major disaster. The planning and execution of an evacuation relies on many modes of transportation including ground, air, watercraft, and rail methods.

The purpose of this Performance Work Statement (PWS) is to obtain aviation ground support services at designated airports to assist in the safe and timely precautionary mass evacuation of the critical transportation needs (CTN) segment of the general (non-medical) population to pre-designated locations and/or Host States in the event of a major disaster. In the event of a declared emergency or major disaster, air evacuation operations will be conducted at designated airports. FEMA, along with state and local authorities, may be responsible for transporting CTNs evacuees, to include individuals with disabilities and those with Access and Functional Needs (AFNs), to safe harbor locations outside of the disaster impacted area. CTNs are residents that do not have the means to self-evacuate. For the purpose of this PWS when CTNs is used in this document it shall also include, but not be limited to, all support services that shall be provided to individuals with disabilities and those within the AFN (non-medical) population.

In 2005, Hurricane Katrina devastated the Gulf Coast, particularly the City of New Orleans. This Category 3 storm resulted in the loss of over 3,000 lives. Based on lessons learned from this event, the Post-Katrina Emergency Management Reform

Act of 2006 (PKEMRA) designated the Federal Emergency Management Agency (FEMA) as the lead Federal agency for the management of federally assisted evacuations. FEMA may be required to assist other states, territories, and other U.S.

location in air evacuation requirements.

Additionally, in 2017, there was consideration by FEMA for the post storm evacuation of CTNs for the Commonwealth of

Puerto Rico because of the devastating impact of Hurricanes Irma and Maria. While this evacuation did not materialize, there were plans implemented by FEMA Headquarters to gauge the number of CTNs that could be potentially evacuated, if it would have been required.

The Federal Evacuation Support Annex to the, Response & Recovery Federal Interagency Operational Plans, Second Edition, (April 2025); the National Response Framework (October 2019); National Incident Management System (October 2017); and, the Comprehensive Preparedness Guide (CPG) 101, Version 3.0 (September 2021) provides an overview of mass evacuation functions, agency roles and responsibilities, and overall guidelines for the integration of Federal, state, tribal, and local support in the evacuation of large numbers of people in incidents requiring a coordinated Federal response.

C.2 SCOPE

The purpose of this contract is to support the ability to rapidly obtain aviation ground support services at U.S. airports. This contract support includes the requirements to obtain Contractor-managed multi-functional air operational support resources and capabilities as needed in support of Federal assistance for a national event. A national event, as used in this document, is defined as any occurrence when federally provided capabilities are needed to support activities that otherwise exceeds available local and State resources. Specifically,, the Contractor may be tasked to provide airfield site plans by conducting an airfield survey at designated airports. Upon completion of the airfield survey, the Contractor may be tasked to develop an aviation ground support operational plans for the support in a CTN evacuation. Additionally, the Contractor may be tasked to provide training, exercise, and technical assistance support under this contract. The Contractor may be tasked to provide ground support services to include passenger services for CTN evacuees supporting a large-scale air evacuation.

The contractor may also be tasked to provide crisis action or adaptive operational planning supporting planning for airfields that don’t have an evacuation plan and airports who existing planning needs to be updated, respectively. Furthermore, the

Contractor shall be tasked to provide operational and/or logistical support for CTN evacuations and/or the staging of responding team assets.

C.3 PERIOD OF PERFORMANCE

The period of performance will be one 12-month base period with four 12-month option periods. Task order period of performance shall determine at task order level.

C.4 PLACE OF PERFORMANCE

The specific location shall be designated in each task order. However, the Contractor must be able to support all U.S. states, tribal lands, U.S. territories, , and the District of Columbia.

C.5 CONTRACTOR RESPONSIBILITIES/SPECIFIC TASKS

a. Contract Service Area

The contracted service areas shall include all U.S. states, tribal lands, US territories, and the District of Columbia.

b. Contractor Responsibilities

The Contractor shall manage the total work effort associated with delivery support required herein to assure fully adequate and timely completion of these services. Included in this function will be a full range of management duties including, but not limited to, deliberate evacuation planning, resourcing, scheduling, and quality control. The associated QASP for this requirement has been developed to evaluate contractor’s actions while implementing the Statement of Work (SOW) and will be required and included in the Indefinite Delivery Indefinite Quantity (IDIQ) contract and all follow-on task orders, for the life of the IDIQ.

For operational support, the Contractor shall provide labor, equipment, and logistics in support of operations involving the arrival and departure of as many as 90 aircraft during a 24-hour evacuation window. This PWS will consist of two concurrent work efforts. For the first work effort the Contractor will perform basic ground operations to include but not limited to aircraft marshalling, and baggage handling and loading. The second work effort, the Contractor will provide

CTN passenger service support to process evacuees through the evacuation terminal to aircraft boarding, and will include ticketing, movement, holding, assembly, boarding, manifesting, and other miscellaneous passenger management efforts.

These work efforts will be structured around two key phases that include pre-event preparedness and advisory planning, as well as mobilization and event-specific crisis action planning.

c. Specific Tasks

The Contractor shall conduct preparedness activities for aviation ground support services at a designated airport in anticipation of a CTN mass evacuation air operation. This shall include operational planning, training, exercises, and pre-event activities during the period of performance of the contract.

Geographic Area of Focus and Operations: The Contractor shall be prepared to provide preparedness activities for aviation support for CTN mass evacuation operations from the designated airport.

CTN Evacuation Population: The total CTN evacuation population will depend upon the location. For planning purposes, the Contractor shall be capable of providing assistance to evacuate a CTN population of up to 7,500. The Government estimates that as many as 90 aircraft arrivals and departures may require ground support services and related logistics support over the course of the evacuation.

Preparedness Planning: Federal, State and local governments have been involved in CTN mass evacuation planning for the

“at risk” localities in the Gulf Coast since 2006. The capability of a precautionary air evacuation of CTNs, general population, and a surge of tourists from a major metropolitan airport is relatively new. To facilitate this expanded planning effort, the Contractor shall provide planning expertise in aviation operations and specifically ground support services throughout the contract period to support FEMA regional offices planning requirements addressed in this PWS.

Advanced Planning: This includes the development and refinement of operational and tactical plans that integrate specific capabilities (personnel and equipment) into the overall effort.

Training: Develop a training program on all elements of the air evacuation operation. This shall include an overview of airfield operations, security requirements and working in a high stress situation. This training shall be conducted concurrently and conjoined with a State/Regional operational plan training and/or exercise.

Exercises: The Contractor shall develop a full understanding of the operational plan and expectations during times of activation. This will include participation in functional field exercises to validating proof of concept and operational plan demands to support FEMA regional offices aviation ground support planning requirements. This training shall be conducted concurrently and conjoined with a State/Regional operational plan training and/or exercise.

Pre-Event Activities: The Contractor shall ensure that the evacuation planning with Federal, State, and local governments is documented in the airfield operational planning that will also include documentation of key stakeholders, to include

Emergency Support Function (ESF) constituents, as determined.

TASK 0001 PREPAREDNESS PLANNING

Task Description Due Frequency

Preparedness Planning N/A N/A

0001AA Airfield Site Survey Within task order award Annual

0001AB Operational Plan Development Within task order award Annual

Preparedness Planning shall include Federal, State and local governments in a unified effort that results in validated, executable plans for aircraft ground support and other key stakeholders. Operational and tactical tasks are developed through the planning process that shall include a capability inventory based upon on-location airfield site surveys. This process shall help to develop staffing plans and equipment requirements. This planning should also outline the framework

(planning, staffing and materiel gaps) necessary to develop and execute an OPLAN. Following the airport site survey, the

Contractor will develop and refine the operational and tactical plans that integrate specific capabilities (personnel and equipment) into the overall effort.

The deliberate airfield assessment coordination and planning task order activation process includes the following and is provided below:

• Task Order Award: Upon task order award, the AGS contract FEMA-HQ COR will contact the contractor to arrange for date and time for initial call with FEMA regional point of contact responsible for overseeing airfield assessment planning requirement(s).

• Kick-off meeting/In-Briefing: The next conference call (Virtual via MS teams, zoom, etc. optional) will include regional POCs/representatives and designated airfield survey state emergency management and airfield stakeholders. The contractor may be required to set up this call. This conference call is referred to as the kick-off/In-briefing meeting that last 30-60 minutes. The purpose is for contractor to provide an overview of the assessment process including areas that will be assessed and confirm and agree on initial planning process and timelines moving forward. This meeting also starts the coordination planning process for the contractor with all airfield stakeholders, pending approval from the state. Presentations should be consistent with contract

Performance Work Statement (PWS) requirements. An in-briefing meeting should be held after the kick-off meeting and immediately prior to start of the airfield walk through or site visit and to acquaint stakeholders about the protocol for the site visit and de-conflict any questions.

• Airfield Walk-through: The appropriate timeline for the walk-through is determined by the contractor but can be between 1-3 days. Walk-through should include runways, tarmac, and other appropriate key facilities, resources and capabilities supporting the airfield. This tour will also often include other representatives from the state, county, FEMA regions, HQ, and possibly other federal stakeholders. It is recommended that this overall number of staff participating in the walkthrough be kept low primarily due security reasons. The contractor has the option of completing interviews with key airfield stakeholders either in person and/or virtual, pending approval of designated region and state.

• Out-Briefing: Next, an out briefing meeting should also be conducted at the appropriate time and typically after completion of a “boots on ground” walk-through of airport site and key facilities that need to be reviewed. This presentation includes the AGS contractor’s preliminary and initial planning recommendations for supporting a

CTN evacuation of the airfield, with approved recommendations from the airport management and other key stakeholders. The primary evacuation support requirement is for CTN airfield evacuation support. The vendor also has the option to conduct this meeting virtual. Presentations should be consistent with contract PWS requirements and past work experience.

(0001AA) Airfield Site Survey/Plan

The Contractor will conduct an airfield site survey and a contractor site plan will be developed and delivered to FEMA.

The on-site survey will be conducted in cooperation with the airport authority and other appropriate authorities. The survey information provided is critical to determining aircraft suitability and contingency support requirements and serves as an important tool for FEMA/DOD-Air Mobility Command mission planners, Federal Aviation Administration officials and functional managers. The Contractor’s airfield site survey/planning shall include the identification of tarmac spacing areas to support CTN requested logistical resources and/or the staging of designated responding team assets only if requested and approved by the affected State and FEMA Regional office, respectively, and upon prior approval of the

Contracting Officer’s Representative (COR). The following minimum elements should be included:

• Digital pictures, airfield diagrams, parking plan diagrams, taxi routes and hazardous cargo areas, area maps, airfield photographs, city maps, road maps, local checklists, phone numbers, policies, and restrictions, etc.,

• Provide template diagrams of Maximum on Ground (MOG) and parking configurations. Highlight hazardous areas, emergency jettison areas, and warning areas. Include locally produced Standard Instrument Departures and other airfield handouts. Point out key facilities such as the fire department; fuels, in-flight kitchen, weather facility; motor pool, billeting; transient alert, assigned Contingency Response Element (CRE) or contingency support areas; commonly used marshaling yards, etc.

• Ensure the final summary reflects the MOG capabilities by type of aircraft, special cautions and/or restrictions, and additional assessments of capabilities that shall help mission and planners determine aircraft and support capabilities and requirements at the airfield. The final summary is to determine who, what, where, and how much tanker and air mobility support shall be needed at the location to run a two-shift operation with the worse-case MOG listed.

• Document requirements related to runway(s), taxiway(s), and parking apron measurements, weight bearing capacity (WBC) and obstacle information. It is imperative that obstacle information be specific to include location, height, and distance from runway or taxiway centerline, and the edge of the apron. Measure and document each obstacle only once, with reference to the nearest approach end of the runway. For each taxiway and apron indicate whether lighting is available. Data provided by the location’s Airfield Manager (or equivalent) should be verified for accuracy. If not verified, annotate data as such.

(0001AB) Operational Plan Development

This planning shall include the development and refinement of operational and tactical plans that integrate specific capabilities (personnel and equipment) into the overall effort. While the operational planning task is separate from the previous addressed airfield site survey/plan, the former is conjoined with the survey plan that is required to be current to complement the operational plan development.

The primary focus of the operational planning should include addressing CTN evacuation planning factors related to evacuation of CTNs by air from the area (s) and/or airport (s) of disaster impact to a host state location, as designated and requested by the state. Other CTN evacuation mission sets can include identifying location and sites at the airports to support aeromedical staging site; logistical staging area; and air search & rescue support site. These missions set locations are typically existing sites /buildings at the airport that will support the CTN evacuation efforts, to include identified tarmac locations on the airfield that could be possibly used during an AGS contract supportive evacuation mission. Additionally, a responder air bridge support mission set planning may be included in the planning to support the uses of contracted aircraft transporting evacuees and/or federal supported responders either inter-island or inter/intra state, as required.

The Contractor shall be generally knowledgeable of State and local government evacuation plans and have an in-depth understanding of airport authority plans. Identification and qualification of all personnel shall be in accordance with standard industry practice as required for the performance of this work.

The Contractor will work with the Government on advanced planning. Advanced planning will identify an estimated number of total flights moving an estimated number of CTN passengers during the planned emergency evacuation.

The following responsibilities and functional tasks outlined in the plan shall include but not be limited to:

Perform ground support and aircraft marshalling for up to six MOG aircraft simultaneously, during the evacuation window.

Be responsible for the movement and accountability of baggage from the screening area through the loading of assigned aircraft. Be responsible for all health, welfare, safety and sustainment issues for its personnel. Must be self-sufficient.

Obtain all licenses, permits, insurance, and other documents necessary to perform airport ground support operations (all required documentation shall be provided to the COR in advance of contract award).

The Contractor shall be required to provide preparedness planning for aviation ground support equipment to assist the CTN air evacuation. This includes but is not limited to the following equipment:

• Baggage carts used for movement of luggage from the screening facility to the aircraft, and excessive customer baggage to an on-site storage area

• Belt loaders and transporters for loading passenger luggage onto aircraft storage areas

• Tug tractors to move any equipment that cannot move itself (e.g., tarmac bag carts, air starters, and other equipment)

• Push tugs and tractors used to move aircraft

• Aircraft tow bars

• Ground power unit vehicle(s) capable of supplying power to aircraft parked on the ground

• Air conditioning units to cool aircraft interior during passenger boarding and waiting periods (when aircraft cooling system is not running)

• Passenger boarding stairs used to provide a way to transport people safely and efficiently from the ground to and from an aircraft

• Light carts for nighttime operations

• Chocks to prevent an aircraft from moving while parked

• Battery powered megaphones, handheld two-way radios, flashlights and safety equipment

• Wheelchairs

• Other GSE Non-Powered Equipment

• Other GSE Powered Equipment

Note: Equipment requirements shall be verified and updated based upon airfield site surveys and direct coordination with airport authorities and FEMA. Transport baggage from TSA screening points onto the airfield to eight loading points. In addition, baggage may be pre-positioned at predetermined parking spaces before aircraft arrive. Luggage handling is usually conducted by means of belt loaders and baggage carts.

The Contractor shall be required to identify the following preparedness planning services covering ramp personnel to provide aircraft servicing in support of the CTN mass evacuation to including but not limited to:

• Marshall (parking) aircraft on the ramp

• Towing with pushback tractors

• Ground power unit(s) (so that engines do not need to be running to provide aircraft power on the ground)

• Positioning passenger stairs and wheelchair lifts

• Hydraulic mules (units that provide hydraulic power to an aircraft externally)

• Air conditioning unit(s)

The Contractor shall be required to identify the following preparedness planning services, including but not limited to:

• Fueling

• Cabin service

• Security checks

• Air starters

• Lavatory services

• Catering

• Deicing

• Water Cartage

The Contractor shall comply with all lawful requirements of FAA, TSA and the airport authorities. This includes but is not limited to weight and balance compliance when loading baggage on the aircraft, ramp access restrictions, and other matters within the jurisdiction of such authorities to including liability insurance.

The Contractor shall be responsible for the care and supervision of its own personnel. The Contractor shall be expected to provide sleeping cots, food and beverages for their people. The Contractor shall be solely responsible for supervising their employees, scheduling work and rest periods and other considerations required by law and labor contracts. The Contractor shall supply personal safety equipment for its personnel including but not limited to ear and eye protective devices, safety vests, and lighted aircraft wands. Identification and qualification of all personnel is in accordance with standard industry practice as required for the performance of this work.

The Contractor shall consult with appropriate air transport authorities and mutual aid organizations in developing the plans required under this section. The Contractor shall be generally knowledgeable of State and local government evacuation plans and have an in-depth understanding of airport authority plans. With this understanding, the Contractor shall assist FEMA in developing a regional operational plan.

TASK 0002 TRAINING

Training N/A N/A

0002AA Contractor Cadre/State Support Training TBA Per Training Event

0002AB Aviation Ground Support/VTC Training TBA Per Training Event

(0002AA) Training

A training program would be developed to prepare the participants on all the requirements for CTN mass evacuation air operations. Training shall also be developed and instructed by Subject Matter Experts (SME) skilled in development of training and instructional development to prepare the key stakeholder trainees on all the requirements for CTN mass evacuation air operations. This shall include operations of the unified command, liaison requirements and performing airfield operations. The Contractor shall provide training programs designed for key stakeholders to include but not limited to 1) Government/Contractor operations-level managers and staff assigned to the Contractor, 2) State, local and tribal government and Non-Government Organization emergency personnel, and 3) FEMA Regional/HQ staff. The training package for operations and support level personnel will include a testing element. Required training shall include a validation and/or certification of completion and competence. Prior to executing the training, the Contractor shall provide a detailed outline of the training inclusive of training content, instructional staff (with related background), goals and objectives. Upon completion of training the Contractor shall provide to the COR a report of training completion inclusive of the names of the members, hours trained, and any operational issues and/or gaps identified though the training process. This training shall be conducted concurrently and conjoined with a State/Regional operational plan training and/or exercise.

Contractor Staff: This training includes Contractor staff who may perform as operators capable of executing all identified functional task delineated in the contract. This training shall be conducted concurrently and conjoined with a

State/Regional operational plan training and/or exercise.

State/Local Staff: This training includes all State/Tribal support staff that is expected to serve an emergency support function to support a disaster response effort. This training shall be conducted concurrently and conjoined with a

State/Regional operational plan training and/or exercise.

FEMA Regional/HQ Staff: This includes training to support FEMA staff in understanding the capabilities of the contract and responding to a State specific disaster response. This training shall be conducted concurrently and conjoined with a

(0002AB) Aviation Ground Support/Video Teleconferencing (VTC) Training

The Contractor will be required to utilize and participate in remote training applications utilizing telephonic and video conferencing communiqué (i.e., MS Teams, Zoom, etc.) for training conducted that would include their employees and would be conjoined and concurrent with State/Regional operational planning training.

TASK 0003 Exercises

Exercises N/A N/A

0003AA Tabletop Exercises TBA Per Exercise

0003AB Functional Exercise TBA Per Exercise

0003AC Full Scale Exercise TBA Per Exercise

(0003) Exercises

The Contractor shall develop, coordinate, and deliver exercises to provide understanding of the OPLAN for the respective

State(s) and FEMA Regional office staff stakeholders. Planning for operational support exercises shall be conducted by

SMEs skilled in CTN evacuation training and exercise development. Furthermore, the Contractor shall conduct the exercises to validate proof of concept of the OPLAN. All exercises shall be conducted concurrently and conjoined with a

(0003AA) Tabletop Exercises (TTX)

The Contractor shall develop an appropriate TTX Test Plan and execute a TTX to support FEMA regional offices CTN evacuation planning requirements. The test plan includes a schedule detailing the timeframes, clear scope, scenario, and logistics. TTXs are tools for familiarizing agencies and personnel with current or expected jurisdictional capabilities.

TTXs participants include senior staff, elected or appointed officials, or other key personnel in an informal setting discussing simulated situations. TTXs shall be used to facilitate the understanding of concepts, identifying strengths and shortfalls, and familiarizing FEMA Regional office stakeholders with the Air Ground evacuation plan and process.

Participants shall be encouraged to discuss issues in depth and develop decisions through slow-paced problem solving. A document outlining exercise methodology and objectives must be provided for approval of the COR within 10 days of task order issuance authorizing this activity, unless otherwise specified on the task order.

(0003AB) Functional Exercises (FEs):

The Contractor shall develop an appropriate FE Test Plan and execute a FE to support FEMA regional offices CTN evacuation planning requirements. FEs shall focus on exercising the plans, policies, procedures, and stakeholder responsibilities. Movement of personnel and equipment is simulated. A functional exercise simulates the reality of operations by presenting complex and realistic problems that require rapid and effective responses in accordance with a plan. A document outlining exercise methodology and objectives must be provided for approval of the COR within 10 business days of task order issuance authorizing this activity, unless otherwise specified in the Task Order. Once authorized, the Contractor shall conduct FEs to evaluate the initial phase of its emergency operations in accordance with a specified OPLAN.

(0003AC) Full Scale Exercise (FSE)

The Contractor shall develop an FSE Test Plan and execute an FSE to support FEMA regional offices CTN evacuation planning requirements. FSEs test many facets of emergency response. The FSE shall include first responders responding to and immediately recovering from an incident. An FSE focuses on implementing and analyzing plans, policies, and procedures. It is conducted in a real-time, stressful environment that closely mirrors a real incident. The level of support needed to conduct an FSE is greater than needed for other types of exercises. Key contributors will include, but are not limited to, FEMA, State and local government, and FEMA-support Contractors to ensure all parties are fully prepared to undertake and manage their respective roles in an evacuation of significant magnitude in accordance with this contract. A document outlining exercise methodology and objectives must be provided for approval of the COR within 10 business days of task order issuance authorizing this activity, unless otherwise specified in the task order.

TASK 0004 – EQUIPMENT

0004 Equipment for Training/Exercise Support TBA Per Event

(0004) Equipment for Training/Exercise Support

Equipment refers to Ground Support Equipment (GSE), but not limited to, that is based at an airport, usually on the ramp/apron or the servicing area by the terminal. This equipment is used to service the aircraft between flights. The GSE is there to support the operations of aircraft while on the ground. The primary function of GSE is to support ground power operations, aircraft mobility, and loading operations (for both passengers and cargo).

This GSE will be either powered or non-powered GES. Powered GSE includes push/pull towing tug tractors; cargo belt loaders; and passenger boarding steps/ramps. Non powered GSE include dollies, chocks and tripods. This equipment also includes all required above and below the wing of the aircraft support services required to complete the task or mission.

Not all exercises will require the Contractor to supply equipment. If it is determined by FEMA that equipment is needed for the exercises described in Task 0002, the Contractor will be required to supply the amount and type of equipment as specified in the Task Order. The Contractor must transport, stage, and maintain enough equipment to handle a specified number of aircraft, both wide body and narrow body, MOG. All equipment operators must be licensed to operate such equipment as applicable.

TASK 0005 OPERATIONAL SUPPORT – 2 DAY SMALL SCALE FIELD DEPLOYMENT

0005 Field Operational Support TBA Per Event Per Airport

Following activation and upon receipt of an executed task order, the Contractor shall provide ground support services and passenger service support to assist in the management of a CTN mass evacuation. It is anticipated that there may be a

3-day advance notification before actual passenger embarkation. Evacuation operations would normally occur within a three- day period but may longer depending upon the event. This requirement will support both Crisis (new plans/events) and Adaptive (adjustment on previous planned plans/events) planning requirements. Due to unknowns of each disaster or emergency requiring operational support all or some of the task listed below may be requested.

The following table outlines a typical evacuation sequence for planning and event management purposes, where “H-

“indicates the final hour of the effort.

POTENTIAL ACTIVATION TIMELINE

H-120 Hours Market survey issued by Air Mobility Command for potential Air Evacuation; Contractor alerted to possible requirement

H-96 Hours Contractor advance team deployed to designated airport

H-72 Hours Emergency declared; FEMA will issue Mission Assignment to DoD-AMC; FEMA contractor staff arrived and in place

H-70 hours Contractor receives notice (i.e. task order) to deliver personnel and equipment to designated airport and complete operation set up in 18 hours or less

H-60 hours Voluntary air evacuation for ticketed passengers (tourists, visitors, and conventioneers) begins at commercial terminal; initiate airport security plan

H-58 hours All Contractor personnel and equipment have arrived at evacuation terminal, presented credentials to airport authority security office and completed their operations set up

H-50 hours CTN population air evacuation operations begin, first aircraft arrive, begin loading evacuees

H-48 First CTN evacuees depart

H-18 hours Air evacuation of CTNs ends; support personnel (TSA, FAMS, Contractors, etc.) evacuate to haven at other airport hubs on last flights out. (evaluation of end of mission or return, post incident)

H-12 hours Airport closed; last flight has departed

H-10 hours Remaining air evacuation support personnel shelter in place

Evacuation timelines would vary based on disaster scenario (notice vs. non-notice) and other response requirements. For a no noticed event the Contractor must deploy and be on site within 24 hours with all staff in place at designated areas.

Notification

The Contractor shall contact employees & equipment providers to determine availability. This shall include the number of employees and labor hours required to conduct operations.

Alert (Prepare to Deploy)

Upon notification to the Contractor’s Point of Contact (“POC”) or a designee as indicated in writing, and issuance of a verbal or written task order, the Contractor shall begin coordination activities to allocate adequate resources in preparation of operation of an air evacuation. The Contractor will determine staffing plan requirements that identify minimum number of personnel to alert in preparation for activation (Deployment and Staging).

Activate (Deploy & Stage)

Upon direction from FEMA Contracting Officer and after task order award, the air evacuation ground support staff shall be activated. Personnel shall report to the airfield and prepare to implement the operation. Equipment shall be staged at the designated airport. Communications shall be established with FEMA entities at the Incident Command Post and other government authorities as required.

Ramp Services

The Contractor shall start the ground support operations, in anticipation of the first aircraft, which include but are not limited to: marshalling aircraft in and out of airfield, preparing arriving aircraft for passengers and baggage, transport and load baggage, and prepare aircraft for takeoff. Contractor must have enough personnel and equipment to handle the aircraft simultaneously.

Aircraft Ground Support Management

The Contractor will provide management and supervisory personnel to oversee the aircraft ground support operations.

Passenger Support Services

CTN evacuees being air evacuated from an affected area shall be picked up at designated pick-up points. The local coordinating authorities supporting CTN mass evacuations shall coordinate the processing and local transportation. CTN evacuees shall be limited to one carry on item (purse, diaper bag, etc.) and one piece of checked luggage (no more than

45 inches total dimensions). Animal screening will be done at the pick-up points so that only (1) service animals as defined by U.S. Department of Transportation regulation, (2) emotional support animals if allowed by the individual airline, and (3) government working animals on a case-by-case basis, are admitted. All screening will be done in accordance with requirements of U.S. Department of Transportation regulations, federal law, and individual airline rules.

Otherwise, there will be no pet or animal transportation on the emergency evacuation aircraft. Local coordinating authorities shall also ensure that CTNs evacuees are manifested for surface movement at their pickup points prior to arriving at the airport. Aircraft manifesting shall be required on-site. Security shall be in-place at the entrance and exit of the screening facility. All incoming buses and individuals shall be screened. CTN evacuees shall receive screening and boarding process instructions at the screening facility. They shall enter the TSA screening area with luggage in hand.

Passenger Service Personnel (PSP) shall ensure that CTNs waiting in the post TSA screened areas are manifested and departing on the same flight.

SPECIAL NOTE:

The Contractor staff supporting a response operation shall be experienced in providing crowd control, maintaining a calm, secure, non-violent and safe environment. To be successful, they also must be aware of and deal with time constraints.

The volume of work and demands on them shall be constantly changing because of factors that they cannot control: the arrival rate of people to the TSA screening facility, processing times because of varying queues (i.e., waiting lines), uneven flow rates through security screening areas, and the number of flights per hour because of aircraft and runway availability.

Passenger Reception & Escort

If required PSP shall meet buses, instruct passengers on procedures before passengers disembark buses, direct and guide passengers into the TSA screening facility, answer any questions and otherwise keep passengers calm and informed.

They will identify, provide and arrange assistance to passengers if they need help with their baggage, directions, moving through the facility, onto shuttle buses, and upstairs onto waiting aircraft (assume 5 to 10 percent will require assistance).

They shall also explain luggage and flight check in rules and procedures, and answer questions. PSP will assist with manifesting process and provide each passenger a color-coded tag that designates their destination. They shall direct passengers to TSA screening area and move screened baggage to secure baggage area for transport to aircraft. They shall continue to direct passengers to Flight Queuing Area, onto shuttle buses and onto the aircraft. PSP shall ensure that passengers in post TSA screened waiting area are manifested and departing on the same flight.

Passenger Service Support Management

The Contractor will provide management and supervisory personnel to oversee the CTN passenger service support operations.

Administrative Support:

Reporting

The Contractor shall submit various reports and deliverables specifically called for in items referenced above.

Accounting Support

This includes the labor necessary to maintain the proper books of account, document expenses, pay for acquisitions, pay subcontractors, develop invoices, and manage cash flow and report results of the program operations.

Contract Close out Costs

Activities include the following: closing out contractual relationships, payment of final billings, closing facilities, return of rented/leased equipment, completion of final accounting and reporting, preparation of field communications and technology equipment for distribution to a FEMA designated facility or other location, preparation of locations ground support equipment (GSE) for distribution to a FEMA or other designated facility and archiving of records if the GSE is included in the task order.

Worker Temporary Shelter

Contractor will be responsible for the care and well-being of their on-site employees, including but not limited to setting up temporary shelter as a worker rest area and eating area, and providing food, water, cots, blankets and safety equipment.

Evacuee Return Operations

Based upon integrated planning with Federal, State, and local governments, preparations shall be made to have personnel and equipment ready to respond to returning evacuees to airport of origin. This support is intended in the immediate aftermath of an incident or event and not during a longer-term recovery operation.

Event Deactivation

The time and extent of deactivation shall be determined by the Contracting Officer based upon support requirements within the theater of operations. It is anticipated that deactivation of resources shall occur in a phased manner.

Deactivation will normally take up to 24 hours. However, the COR may specify other time frames or a phased deactivation when necessary.

In conjunction with the CO’s authorization, deactivation shall occur in a timely manner. A deactivation notice shall be issued in writing by the CO or verbally communicated to the Contractor by the CO with a written direction to follow. A deactivation notice shall contain a date and time that resources are to deactivate. In the case of a notice to “immediately” deactivate a resource, the resources shall deactivate in a prompt and efficient manner. Any FEMA provided communication/navigation units used on vehicles to transport evacuees shall be required to “out-process” at the Vehicle

Staging Area (VSA) or other site as directed by the deactivation notice.

The Contractor shall provide an after-action report to the COR. The report will include equipment usage and final inventory. The report shall also include a report on the performance of equipment and teams to include lessons learned best practices, safety record, and recommendations for major plan maintenance and procedural revisions. An inventory of

Government Furnish Equipment and Government Furnish Property must be accounted for during the replenishment process following an evacuation. As appropriate, additional information concerning maintenance operations must be provided to the COR for use in its after-action review. The after-action report shall be submitted to the COR within 10 business days of deactivation that includes statements validating that all task order assigned work has been completed unless specified otherwise in the task order.

TASK 0006 OPERATIONAL SUPPORT – 4 DAY LARGE SCALE FIELD DEPLOYMENT

0006 Field Operational Support – Large Scale TBA Per Event Per Airport

Following activation and upon receipt of an executed task order, the Contractor shall provide ground support services and passenger service support to assist in the management of a CTN mass evacuation. It is anticipated that there may be a

3-day advance notification before actual passenger embarkation. Evacuation operations would normally occur within a three-day period but may be longer depending upon the event. This requirement will support both Crisis (new plans/events) and Adaptive (adjustment on previous planned plans/events) planning requirements. Due to unknowns of each disaster or emergency requiring operational support all or some of the task listed below may be requested.

The same evacuation planning sequence table will be used as indicated for the previous task 0005.

Evacuation timelines would vary based on disaster scenario (notice vs. non-notice) and other response requirements. For a no notice event the Contractor must deploy and be on site within 24 hours with all staff in place at designated areas.

Notification

The Contractor shall contact employees & equipment providers to determine availability. This shall include the number of employees and labor hours required to conduct operations.

Alert (Prepare to Deploy)

Upon notification to the Contractor’s Point of Contact (“POC”) or a designee as indicated in writing, and issuance of a verbal or written task order, the Contractor shall begin coordination activities to allocate adequate resources in preparation of operation of an air evacuation. The Contractor will determine staffing plan requirements that identify minimum number of personnel to alert in preparation for activation (Deployment and Staging).

Activate (Deploy & Stage)

Upon direction from FEMA Contracting Officer, the air evacuation ground support staff shall be activated and must deploy and be on site within 24 hours. Personnel shall report to the airfield and prepare to implement the operation.

Equipment shall be staged at the designated airport. Communications shall be established with FEMA entities at the

Incident Command Post and other government authorities as required.

Ramp Services

The Contractor shall start the ground support operations, in anticipation of the first aircraft, which include but are not limited to: marshalling aircraft in and out of airfield, preparing arriving aircraft for passengers and baggage, transport and load baggage, and prepare aircraft for takeoff. Contractor must have enough personnel and equipment to handle the aircraft simultaneously.

Aircraft Ground Support Management

The Contractor will provide management and supervisory personnel to oversee the aircraft ground support operations.

Passenger Support Services

CTN evacuees being air evacuated from an affected area shall be picked up at designated pick-up points. The local coordinating authorities supporting CTN mass evacuations shall coordinate the processing and local transportation. CTN evacuees shall be limited to one carry on item (purse, diaper bag, etc.) and one piece of checked luggage (no more than

45 inches total dimensions). Animal screening will be done at the pick-up points so that only (1) service animals as defined by U.S. Department of Transportation regulation, (2) emotional support animals if allowed by the individual airline, and (3) government working animals on a case-by-case basis, are admitted. All screening will be done in accordance with requirements of U.S. Department of Transportation regulations, federal law, and individual airline rules. Otherwise, there will be no pet or animal transportation on the emergency evacuation aircraft. Local coordinating authorities shall also ensure that CTNs evacuees are manifested for surface movement at their pickup points prior to arriving at the airport. Aircraft manifesting shall be required on-site. Security shall be in-place at the entrance and exit of the screening facility. All incoming buses and individuals shall be screened. CTN evacuees shall receive screening and boarding process instructions at the screening facility. They shall enter the TSA screening area with luggage in hand.

PSP shall ensure that CTNs waiting in the post TSA screened areas are manifested and departing on the same flight.

SPECIAL NOTE:

The Contractor’s staff supporting a response operation shall be experienced in providing crowd control, maintaining a calm, secure, non-violent and safe environment. To be successful, they also must be aware of and deal with time constraints. The volume of work and demands on them shall be constantly changing because of factors that they cannot control: the arrival rate of people to the TSA screening facility, processing times because of varying queues (i.e., waiting lines), uneven flow rates through security screening areas, and the number of flights per hour because of aircraft and runway availability.

Passenger Reception & Escort

For CTN evacuation operations, if required PSP shall meet buses, instruct passengers on procedures before passengers disembark buses, direct and guide passengers into the TSA screening facility, answer any questions and otherwise keep passengers calm and informed. They will identify, provide and arrange assistance to passengers if they need help with their baggage, directions, moving through the facility, onto shuttle buses, and upstairs onto waiting aircraft (assume 5 to

10 percent will require assistance). They shall also explain luggage and flight check in rules and procedures, and answer questions. PSP will assist with manifesting process and provide each passenger a color-coded tag that designates their destination. They shall direct passengers to TSA screening area and move screened baggage to secure baggage area for transport to aircraft. They shall continue to direct passengers to Flight Queuing Area, onto shuttle buses and onto the aircraft. PSP shall ensure that passengers in post TSA screened waiting area are manifested and departing on the same flight.

Passenger Service Support Management

The Contractor will provide management and supervisory personnel to oversee the passenger service support operations.

Administrative Support:

Reporting

The Contractor shall submit various reports and deliverables specifically called for in items referenced above.

Accounting Support

The contractor shall ensure the labor necessary to maintain the proper books of account, document expenses, pay for acquisitions, pay subcontractors, develop invoices, manage cash flow, and report results of the program operations.

Contract Close out Costs

Activities include the following: closing out contractual relationships, payment of final billings, closing facilities, return of rented/leased equipment, completion of final accounting and reporting, preparation of field communications and technology equipment for distribution to a FEMA designated facility or other location, preparation of locations ground support equipment (GSE) for distribution to a FEMA or other designated facility and archiving of records if the GSE is included in the task order.

Worker Temporary Shelter

Contractor will be responsible for the care and well-being of their on-site employees, including but not limited to setting up temporary shelter as a worker rest area and eating area, and providing food, water, cots, blankets and safety equipment.

Evacuee Return Operations

Based upon integrated planning with Federal, State, and local governments, preparations shall be made to have personnel and equipment ready to respond to returning evacuees to airport of origin. This support is intended in the immediate aftermath of an incident or event and not during a longer-term recovery operation.

Event Deactivation

The time and extent of deactivation shall be determined by the Contracting Officer based upon support requirements within the theater of operations. It is anticipated that deactivation of resources shall occur in a phased manner.

Deactivation will normally take up to 24 hours. However, the COR may specify other time frames or a phased deactivation when necessary.

In conjunction with the CO’s authorization, deactivation shall occur in a timely manner. A deactivation notice shall be issued in writing by the CO or verbally communicated to the Contractor by the CO with a written direction to follow. A deactivation notice shall contain a date and time that resources are to deactivate.