2.05a Attach1 Past Performance Questionnaire.pdf

Solicitation N6883622Q0228

Source Selection Information – See FAR 2.101 and 3.104

PAST PERFORMANCE REPORT FORM

Complete and return no later than the due date of the solicitation to:

Fleet Logistics Center Jacksonville (FLCJ) Contracting Department

Attn: Tracie Griner Email: tracie.d.griner.civ@us.navy.mil

The completion of this questionnaire is requested from your agency/company in order for the

U.S. Naval Supply System (NAVSUP) Fleet Logistics Center Jacksonville (FLCJ) to evaluate the aforementioned contractor’s past performance on previous contracts and efforts as it relates to the probability of successful accomplishment of the work required by the Government, relative to the award of a contract resulting from the solicitation.

Completed by:

Command/Company’s Name:

POC, Title/Position:

Email Address

Business Address:

Phone Number:

NOTE: DO NOT RETURN TO THE CONTRACTOR WHO ORIGINATED THIS

REQUEST

mailto:kelly.e.franklin.civ@us.navy.mil

On behalf of:

Company’s Name:

POC, Title/Position:

Email Address:

Contract/Purchase Order No.:

Contract Amount: $

Contract Type:

Period of Performance:

Brief Description of

Work Performed:

Annual Shipments (Volume in

Number of Pounds):

Technical Capability - Operations

The offeror provided methods for providing accurate and timely entitlement and shipment counseling.

The offeror provided customer scheduling, including changes and communication, throughout the move.

The offeror provided shipment inventory methodology.

The offeror met or improved on any required transit times.

The offeror adjudicated claims and provided customer payout options.

Technical Capability - Capacity and Subcontractor Management

The offeror successfully secured capacity to manage household goods relocation service requirements during peak and non-peak seasons.

The offeror effectively managed subcontractors.

Technical Capability - Information Technology (IT) Services

The offeror maintained a secure, web-based, mobile-device compatible IT system able to manage complete household goods relocation services during peak and non-peak seasons.

The offeror maintained an IT system that had simple and complex query capabilities, manipulation and output capabilities, and attachment upload capabilities.

The offeror maintained an IT system capable of management and performance reporting.

The offeror maintained an IT system that tracked and traced shipments.

The offeror maintained an IT system capable of claims management and reporting.

Technical Capability – Customer Service

The offeror provided individual entitlement counseling services.

The offeror provided 24/7 customer service support to include problem resolution.

The offeror settled damage claims in a responsive and timely manner

Overall Performance

Commitment to Customer Satisfaction

Timeliness of performance for services and product deliverables, including the administrative aspects of performance.

Compliance of products, services, documents, and related deliverables to specification requirements and standards of good workmanship.

Contract Management.

Overall capability of the Contractor's team (i.e. the contractor's personnel demonstrated the appropriate education, relevant experience, skill level, and expertise for the tasks required).

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