2.04c Attachment 3 - Past Performance Questionnaire.pdf

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Attached to
Food Mess Attendant Services, SUBASE Kings Bay, GA
Solicitation number
N6883625R0005
Issued by

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This document is a Past Performance Questionnaire for a Navy solicitation (N6883625R0005) seeking Food Mess Attendant Services at SUBASE Kings Bay, Georgia. The questionnaire is designed to collect detailed feedback from previous government customers about a contractor's performance, with responses due by April 28, 2025. The evaluation form includes 26 comprehensive performance rating categories across areas such as personnel management, quality control, problem-solving, reporting, contract compliance, and overall performance, using a performance rating scale from Exceptional (E) to Unsatisfactory (US).

The questionnaire requires evaluators to provide nuanced assessments of the contractor's capabilities, including their ability to manage personnel, respond to contract changes, meet delivery schedules, handle workload surges, submit accurate billing and reports, and effectively manage small business participation. The document also includes sections for narrative comments, explanations of any exceptional or poor ratings, and allows the evaluator to indicate whether they would award another contract to the company. This solicitation is specifically set aside 100% for SBA Small Businesses and is being conducted by the Department of the Navy Naval Supply Systems Command.

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PAST PERFORMANCE QUESTIONNAIRE

N68836-25-R-0005

WHEN FILLED IN THIS DOCUMENT IS SOURCE SELECTION SENSITIVE INFORMATION IAW FAR 3.104

RESPONSES TO THIS PAST PERFORMANCE QUESTIONAIRE ARE DUE BY NO LATER THAN

April 28, 2025

SECTION 1: CONTRACT IDENTIFICATION

A. Contractor:

B. Cage Code:

C. Contract number:

D. Contract type:

E. Was this a competitive contract? Yes ____ No _____

F. Period of performance:

G. Initial contract cost:

H. Current/final contract cost:

I. Reasons for differences between initial contract cost and final contract costs:

J. Description of service provided:

SECTION 2: CUSTOMER OR AGENCY IDENTIFICATION

A. Customer or agency name:

B. Customer or agency description (if applicable):

C. Geographic description of services under this contract, i.e. local, nationwide, worldwide, other Commands:

SECTION 3: EVALUATOR IDENTIFICATION

A. Evaluator's name:

B. Evaluator's title:

C. Evaluator's phone number:

D. Evaluator's e-mail:

E. Number of years evaluator worked on subject contract:

SECTION 4: EVALUATION

Please indicate your satisfaction with the contractor’s performance by placing an “X” in the appropriate block using the scale provided to the right of each question. This scale is defined as follows:

CODE PERFORMANCE LEVEL

E EXCEPTIONAL - The contractor’s performance meets contractual requirements and exceeds many (requirements) to the Government’s benefit. The contractual performance was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

VG VERY GOOD- The contractor’s performance meets contractual requirements and exceeds some (requirements) to the Government’s benefit. The contractual performance was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

S SATISFACTORY – The contractor’s performance meets contractual requirements. The contractual performance contained some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

M MARGINAL – Performance does not meet some contractual requirements. The contractual performance reflects a serious problem for which the contractor has not yet identified corrective actions or the contractor’s proposed actions appear only marginally effective or were not fully implemented.

US UNSATISFACTORY – Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

NA NOT APPLICABLE - Unable to provide a score.

Place an ''X" in the appropriate column using the definitions above.

The Contractor: E VG S M US NA

1. Provided experienced managers and supervisors with the technical and administrative abilities needed to meet contract requirements.

2. Demonstrated ability to hire, maintain, and replace, if necessary, qualified personnel during the contract period.

3. Delegated authority to project managers and supervisors commensurate with contract requirements.

4. Home office participated in solving significant local problems.

5. Followed approved quality control plan.

6. Provided effective quality control and/or inspection procedures to meet contract requirements.

7. Corrected deficiencies in a timely manner and pursuant to their quality control procedures.

The Contractor: E VG S M US NA

8. Provided timely resolution of contract discrepancies.

9. Identified problems as they occurred.

10. Suggested alternative approaches to problems.

11. Displayed initiative to solve problems.

12. Was responsive to contract changes.

13. Provided adequate project supervision.

14. Paid subcontractors/suppliers in a timely manner.

15. Provided accurate and complete line item cost proposals including all aspects of work required for each task.

16. Provided services or completed task orders in accordance with the delivery schedule?

17. Cooperated with Government personnel after award.

18. Submitted accurate and timely reports

19. Submitted all deliverables in accordance with the contract delivery schedule.

20. Handled both scheduled and unscheduled surges (increased workload) while controlling costs?

21. Submitted current, accurate, and complete billings?

22. How would you rate the contractor's overall performance?

23. Ability to meet or exceed small business and small disadvantaged business goals set forth in the approved subcontracting plan.

24. Ability to effectively manage small business participation to meet technical performance.

25. Was the contractor ever issued a cure or show cause notice under the referenced contract? If yes, explain outcome in "Comments."

26. Would you award another contract to this company?

1. Please discuss every response for which you indicated E (Exceptional), M (Marginal) or US (Unsatisfactory) in response to the questions above (use additional sheets, if necessary).

2. Government Contracts Only: Has/was this contract been partially or completely terminated for default or convenience or are there any pending terminations?

Yes____ Default____ Convenience____ Pending Terminations____ No ___

If yes, please explain (e.g., inability to meet cost, performance, or delivery schedules, etc).

SECTION 5: NARRATIVE SUMMARY

Please provide any additional comments concerning this contractor’s performance, as desired

Evaluator’s Signature Date

Thank you for your prompt response and assistance!

Please return this completed questionnaire to:

E-mail to: Kimberley Sanders and Laura Donson at Kimberley.A.Sanders.civ@us.navy.mil and

Laura.J.Donson.civ@us.navy.mil

E Was this a competitive contract Yes:
No:
E1 Provided experienced managers and supervisors with the technical and administrative abilities needed to meet contract requirements:
VG:
E2 Demonstrated ability to hire maintain and replace if necessary qualified personnel during the contract period:
undefined:
E3 Delegated authority to project managers and supervisors commensurate with contract requirements:
undefined_2:
E4 Home office participated in solving significant local problems:
undefined_3:
E5 Followed approved quality control plan:
VG5 Followed approved quality control plan:
S5 Followed approved quality control plan:
M5 Followed approved quality control plan:
US5 Followed approved quality control plan:
NA5 Followed approved quality control plan:
E6 Provided effective quality control andor inspection procedures to meet contract requirements:
undefined_4:
E7 Corrected deficiencies in a timely manner and pursuant to their quality control procedures:
undefined_5:
E8 Provided timely resolution of contract discrepancies:
VG8 Provided timely resolution of contract discrepancies:
S:
E9 Identified problems as they occurred:
VG9 Identified problems as they occurred:
undefined_6:
E10 Suggested alternative approaches to problems:
VG10 Suggested alternative approaches to problems:
undefined_7:
E11 Displayed initiative to solve problems:
VG11 Displayed initiative to solve problems:
undefined_8:
E12 Was responsive to contract changes:
VG12 Was responsive to contract changes:
undefined_9:
E13 Provided adequate project supervision:
VG13 Provided adequate project supervision:
undefined_10:
E14 Paid subcontractorssuppliers in a timely manner:
VG14 Paid subcontractorssuppliers in a timely manner:
undefined_11:
E15 Provided accurate and complete line item cost proposals including all aspects of work required for each task:
undefined_12:
E16 Provided services or completed task orders in accordance with the delivery schedule:
undefined_13:
E17 Cooperated with Government personnel after award:
undefined_14:
E18 Submitted accurate and timely reports:
VG18 Submitted accurate and timely reports:
undefined_15:
E19 Submitted all deliverables in accordance with the contract delivery schedule:
VG19 Submitted all deliverables in accordance with the contract delivery schedule:
undefined_16:
E20 Handled both scheduled and unscheduled surges increased workload while controlling costs:
undefined_17:
E21 Submitted current accurate and complete billings:
undefined_18:
E22 How would you rate the contractors overall performance:
undefined_19:
E23 Ability to meet or exceed small business and small disadvantaged business goals set forth in the approved subcontracting plan:
undefined_20:
E24 Ability to effectively manage small business participation to meet technical performance:
undefined_21:
E25 Was the contractor ever issued a cure or show cause notice under the referenced contract If yes explain outcome in Comments:
undefined_22:
E26 Would you award another contract to this company:
undefined_23:
response to the questions above use additional sheets if necessary 1:
response to the questions above use additional sheets if necessary 2:
response to the questions above use additional sheets if necessary 3:
response to the questions above use additional sheets if necessary 4:
response to the questions above use additional sheets if necessary 5:
convenience or are there any pending terminations:
Default:
Convenience:
Pending Terminations:
If yes please explain eg inability to meet cost performance or delivery schedules etc 1:
If yes please explain eg inability to meet cost performance or delivery schedules etc 2:
Please provide any additional comments concerning this contractors performance as desired 1:
Please provide any additional comments concerning this contractors performance as desired 2:
Please provide any additional comments concerning this contractors performance as desired 3:
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