2-Attachment 11 - Method of ApproachAllTerra Centra_1.docx

1.

AllTerra Central is an authorized Trimble distribution partner for Survey, Mapping, Forensics, Marine and Building Construction. Additionally, we are distributors for Laser Technology (LTI), Juniper, Garmin, Microdrone/GeoCue, Wingtra, Spectra Precision, and Nikon. AllTerra also offers a full line of survey and construction supplies and accessories. AllTerra is a business partner with ESRI which allows us to offer our customers the full field to finish solution. We have offices in Austin, Dallas/Fort Worth, Houston, McAllen, Midland/Odessa, San Antonio, Phoenix and Oklahoma City. We have been serving the geospatial community since 1984, and we offer both sales and rentals of our product solutions.

Our Phoenix office has fourteen staff that offer customer service for sales, rentals, support and service to customers purchasing on the Arizona State Contract. We stock equipment at this office to fulfill customer needs in Arizona. Local staff pull inventory, test and configure on site. Our local sales team schedules delivery and installation of equipment with customers.

AllTerra Central takes pride in our technical support and training programs. Our staff in Arizona can provide training at our Phoenix office, or we can facilitate on-site training at a customer’s office. We also offer reoccuring online training programs. Our technical support staff help our customers at our office, over the phone, through email, and through scheduled Microsoft Teams meetings.

Allterra Central has two service repair technicians in our Phoenix office. This allows us to quickly repair the customer’s equipment as needed. All our technicians have been certified by Trimble to work on the full portfolio of Trimble hardware. This includes warranty repairs and non-warranty repairs. Allterra Centraloffers in-house service repair departments in each of our 8 offices.

Allterra Central maintains the largest Trimble rental fleet in the United States in order to provide our customers with service rentals for non-warranty repairs, and to provide service loaners for warranty repairs. We also provide flexible rental options to customers who prefer renting equipment over purchasing. Our rental fleet is made up of the latest Trimble technology.

2.

AllTerra is equipped with full Logistics and Operations teams that work together to fulfil our orders to customers. Our process starts with our sales staff creating quotes, approved quotes are converted to orders by our Operations team and our Logistics team completes order by pulling and testing equipment before being delivered to the customer. All the software is installed, warranties activated, and gear then packaged up so when equipment arrives the end users are ready to use their equipment in the field without delay. Our internal CRM houses our quotes, orders, service, technical support, accounting and reporting so all our employees have access to information to assist customers.

3.

Equipment sold by AllTerra Central follows the hardware and software warranties provided by manufacturers. Our in house service centers handle our warranty and non warranty repairs. We recommend all customers keep their equipment under warranty and we have a dedicated warranty team who reach out directly to customers to notify them of equipment coming up for renewal of maintenance. We have designed an internal tracking system in our CRM that allows for automatic reporting of renewals so our team can effectively and effectively notify customers in a timely manner.

4.

AllTerra Central provides a variety of rental systems. These systems are used in addition to equipment purchased as well as for customers who need an extra set for a particular job. We keep all our equipment on maintenance and regularly serviced. Our Logistics team handles our full rental fleet, and we house rental equipment in all our offices but also ship into customers as needed. We provide full day, weekly and monthly rental rates. Our full offerings along with our rental rates are in the Pricing Sheet, Attachment #12.

5.

AllTerra Central understands the need for a lease to own program, and we have designed our RPO, Rental Purchase Option. This program is offered as a 12-month or 18-month program. The structure of this program is similar to a sale but equipment is placed on a rental order and monthly bills are sent out. At the final payment the equipment is then closed out on the rental order and all equipment then transfer ownership to the customer leasing the equipment. All warranties follow the manufacturer’s time frames.

6.

AllTerra Central is a stocking dealer. We use an extensive reporting system to maintain stock levels so we have equipment on hand for sales. There are times when equipment is ordered if we have run out of stock between our normal stocking orders and those lead times are typically 5 to 10 business days.

7.

AllTerra Central offers full technical support via phone and online support for all products sold or rented. Our Technical support director is based in Phoenix, AZ but he has team members in each of our 8 offices to support not only via phone and online but for our walk in customers. AllTerra Central can accept purchase orders via phone and email.

8.

We do not in normal practice sell our demo equipment. We do offer used and refurbished items for sale on our website but those are not offered on a state contract. Those are offered on a first come first served basis and warranties are as is. Refurbished and used equipment items purchased do offer extended warranties in the sale and are available for purchase for extended warranties.

9.

Equipment sold by AllTerra Central follows the hardware and software warranties provided by manufacturers. Hardware will ship with either a one year warranty or a two year warranty. Software is delivered with a 1 year warranty. Subscriptions can we a monthly or yearly and they will follow that method of warranty provided from the manufacturer. Our in-house service centers handle our warranty and non-warranty repairs. We recommend all customers keep their equipment under warranty and we have a dedicated warranty team who reach out directly to customers to notify them of equipment coming up for renewal of maintenance. We have designed an internal tracking system in our CRM that allows for automatic reporting of renewals so our team can effectively and effectively notify customers in a timely manner. Warranty repaired items are subject to free loaner based on warranty package purchased. For example, if customer has a five year warranty and their equipment comes in for repair we will provide a free loaner. We offer a 20% rental discount for any service rental that is not covered 100% by a service plan. Our service department maintains a one week turn around.

10.

All equipment not under warranty is charged an hourly labor fee and parts are billed with 10% discount per the state contract Pricing Sheet Attachment #12. We do not use parts outside of the manufacturers’ suggested parts to maintain integrity after the repair. All our service technicians have extensive experience repairing Trimble equipment and are certified service technicians.

11.

AllTerra Central provides several training options for our customers. We have free programs to get customers up and running, paid online courses and paid in person classes. Our trainers can travel to the customer or training courses can be held in our office of choice.

12.

AllTerra Central is a dealer for Trimble who is a publicly traded company, therefore we will not know until the public knows if a product is being discontinued. Once we are made aware of a product scheduled for discontinuation, we disclose this information to our customer so they can make the best buying decision. AllTerra provides trade-in opportunities for legacy equipment to allow customers to upgrade their equipment. We send out emailers, social media posts and promote trade in options on our website so all customers are informed.