Q&As_document_19SP5018Q0005_Alarm_Services_Solicitation.docx

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QUESTIONS AND ANSWERS

REQUEST FOR QUOTATIONS NUMBER 19SP5018Q0005

ALARM SERVICES FOR US EMBASSY

1. Can you clarify if the monthly price for monitoring should include the services provided by the react team.

Monthly price for monitoring shall include react team services.

2. Can you confirm if any of the react team members should speak English?

Language requirements are stated in Continuation to SF-1449, Schedule of Supplies/Services, Block, 20, Section 1.1. and Section 4.

3. It seems a full coverage maintenance contract, but we would like to have confirmation about the exceptions can apply (for example sabotages, problems after a storm, etc.

As stated in Section 1 of the RFQ, the Contractor will repair any damage or destruction to the transmitter or detection equipment from any cause, including damage or destruction by electric storm.

4. In the price tables provided for each year, you request to provide a price for the activation and maintenance of the existing alarm systems. The quantity of 118 is the same for all years: there is no increase on the number of alarms installed in further years. However, you also request to provide a price for the installation of new systems. Where we should quote the maintenance of the systems installed after the first year?

Activation costs are only included in the base year since they apply to activation of existing alarm systems. All existing systems should be activated during the base year of the contract. New systems will be activated when installed.

Since this will be an Indefinite Quantity Indefinite Delivery Contract, all quantities provided are estimates only. Estimated quantities will be used only for evaluation purposes.

5. In case we dismount an alarm system and there are damages because the devices/cables are no longer there, should we also cover the costs related to the painting and civil works required to cover those damages?

The Contractor will be responsible for patching and touch painting all damages resultant from alarm removal.

6. What is the average of maintenance services provided per year?

Incorporating data for maintenance services for 2016 and 2017, the average maintenance services provided were 89.5.

7. What is the maximum time allowed to reconnect existing alarm system to a new Central?

Please see Section 2.1:

The existing one hundred and eighteen (118) installations under this contract must be completed within 30 days after contract award.

8. Is the cost to replace batteries part of the maintenance cost for the alarms?

As stated in Section 1.5. Maintenance services include any parts needed to keep alarms operational at all times.

9. Section 2.1.2., 2.1.3., 2.2.2., 2.2.3, 2.3.2., 2.3.3., 2.4.2., 2.4.4., 2.4.2., 2.4.3., 2.5.2., and 2.5.3. state that alarms should have GSM/GPRS, IP and/or fiber compatibility and land telephone line reporting but Ethernet module is not included in the list of elements provided for alarm systems.

An amendment to the solicitation will be issued to include Ethernet module in the prices section.

10. Zone expanders are not included in the pricing section.

An amendment to the solicitation will be issued to include zone expander in the prices section.

11. How are the 118 security alarms installed currently connected (RTB, IP, GPRS, etc.)? We would need a clarification on this issue ONLY per type of central installed, according to "Exhibit B" (ADENCO 4140, NETWOR NX6, GALAXY FLEX 100/50/20, VISTA 48, VISTA 12).

All the alarm systems are connected by IP and GPRS. The primary method of transmission is through IP, backed up by GPRS.

12. Section 1.2. states that systems must be tested after connection to a new Central. If the Contractor detects broken elements during this process, Who would be responsible for costs for those elements?

The Contractor will only be responsible for elements broken after award date. Any alarm elements broken prior to award date will be Government’s responsibility.

13. Section 2.2. CONTINUATION TO SF-1449, SCHEDULE OF SUPPLIES/SERVICES, BLOCK 20 states that installation time for new alarm systems must be accomplished within one (1) working day for apartments or three (3) working days for multifloored residences. If cabling required is extense, there is no way to finish work within timeframes established.

If the Contractor needs to deviate from the one/three working day installation requirement, the request for deviation shall be in writing to the COR for evaluation and approval, and shall be at no additional cost to the USG. This change will be included in an Amendment to the solicitation.

14. How many incidents did occur last year? Please include geographic distribution.

Last year, 60 incidents occurred. The incidents were spread out through the areas where our facilities are located – as briefed during the contractor site visit.

15. How many react services were required last year?

There were 31 react services required last year.

16. Will the react team vehicle be allowed to stop by the Embassy entrance to pick up the keys?

Yes, the react team vehicle will be allowed to stop by the Embassy entrance to pick up the keys.

17. What sanctions would apply in case of failure on response time to get the keys?

If any of the services do not conform with contract requirements, The Contracting Officer may take the necessary action to enforce the inspection clause (FAR 52.246-4, Inspection of Services – Fixed Price (AUG 1996) as established in Section 9.1. of CONTINUATION TO SF-1449, SCHEDULE OF SUPPLIES/SERVICES, BLOCK 20

18. Shall the react team respond only when requested by the Embassy?

React team & Monitoring operations are included in Section 1.1. of CONTINUATION TO SF-1449, SCHEDULE OF SUPPLIES/SERVICES, BLOCK 20

19. Is there a material stock supplied by the Embassy or is the Contractor responsible for supplying all the materials.

List of Government furnished property is included in Exhibit B of the solicitation.

An amendment to the solicitation will be issued to include alarm Government furnished alarm components. Any other materials required to perform services under the scope of the contract shall be furnished by the Contractor as shown in Exhibit A of the solicitation.