Alarms_solicitation_19SP5018Q0005.docx

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER

2. CONTRACT NO.

3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER

5. SOLICITATION NUMBER

19SP5018Q0005

6. SOLICITATION ISSUE DATE

March 23, 2018

7. FOR SOLICITATION

INFORMATION CALL

a. NAME Maria José Moyano, Contracting Agent

b. TELEPHONE NUMBER(No collect calls) 34915872219

8. OFFER DUE DATE/ LOCAL TIME

April 25, 2018

9. ISSUED BY CODE

Contracting Office American Embassy Serrano, 75, 28006 Madrid xx UNRESTRICTED

|_| SET ASIDE: % FOR

|_| SMALL BUSINESS

DESTINATION UNLESS BLOCK IS MARKED

|_| SEE SCHEDULE

NAICS:

SIZE STD:

15. DELIVER TO CODE

16. ADMINISTERED BY CODE

Contracting Office

RFQ 19SP5018Q0005

Regional Security Office American Embassy Serrano, 75 28006 Madrid

18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO.

Financial Management Office American Embassy Serrano, 75 28006 Madrid

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

Alarm services for residences and offices in Spain

See attached.

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

X 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA X ARE |_| ARE NOT ATTACHED.

|_| 27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA |_| ARE |_| ARE NOT ATTACHED.

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT)

30c. DATE SIGNED

31b. NAME OF CONTRACTING OFFICER (Type or Print) Juan Carlos Ospina 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION STANDARD FORM 1449 (REV 4/2002)

PREVIOUS EDITION IS NOT USABLE

Computer Generated Prescribed by GSA - FAR (48 CFR) 53.212

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

32a. QUANTITY IN COLUMN 21 HAS BEEN

|_| RECEIVED |_| INSPECTED |_| ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ____________________________

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

CORRECT FOR

PARTIAL

FINAL

|_| COMPLETE |_| PARTIAL |_| FINAL

38. S/R ACCOUNT NO.

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER

41C. DATE

42b. RECEIVED AT (Location)

STANDARD FORM 1449 (REV. 4/2002) BACK

TABLE OF CONTENTS

Section 1 - The Schedule

· SF 18 or SF 1449 cover sheet

· Continuation To SF-1449, RFQ Number 19SP5018Q0005, Prices, Block 23

· Continuation To SF-1449, RFQ Number 19SP5018Q0005, Schedule Of Supplies/Services, Block 20 Description/Specifications/Work Statement

· Attachment 1 to Description/Specifications/Performance Work Statement, Government Furnished Property

· Exhibit A –Contractor Furnished Materials

· Exhibit B – Government Furnished Property

· Exhibit C – React Team Instructions

· Exhibit D – List of existing installations

Section 2 - Contract Clauses

· Contract Clauses

· Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12

Section 3 - Solicitation Provisions

· Solicitation Provisions

· Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in Part 12

Section 4 - Evaluation Factors

· Evaluation Factors

· Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in Part 12

Section 5 - Representations and Certifications

· Representations and Certifications

· Addendum to Offeror Representations and Certifications - FAR and DOSAR Provisions not Prescribed in Part 12

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449

RFQ NUMBER 19SP5018Q0005

PRICES, BLOCK 23

Continuation/Addendum to SF-1449, RFQ Number 19SP5018Q0018

1. SCOPE OF CONTRACT

The Contractor shall provide, install, and maintain alarm systems for the U.S. Mission, Spain. Alarms are currently installed at the following locations: Madrid, Barcelona, Consular Agencies in Palma de Mallorca, Valencia, Fuengirola (Málaga), Sevilla, Las Palmas de Gran Canaria plus Government offices and residences, Valencia, Sotogrande and Algeciras (Cádiz) and any other new alarm system installations within the Spanish National territory.

The performance period of this contract is from the start date in the Notice to Proceed and continuing for 12 months, with four (4), one-year options to renew. The initial period of performance includes any transition period authorized under the contract.

2. PRICING

This is a fixed-price indefinite quantity/indefinite delivery contract with four (4) one-year options.

(a) The Contractor shall provide the services for the base period of the contract at the rates shown below and any option years exercised by the Government.

(b) The quantities of supplies and services specified in the Schedule are estimates only and are not guaranteed by this contract.

(c) The Contractor shall furnish to the Government, when and if ordered, the supplies or services as specified in this contract. The Government may issue orders requiring delivery to multiple destinations or performance at multiple locations. Except as specified in the Delivery-Order Limitations clause or in the paragraph below, there is no limit on the number of orders that may be issued/ordered.

(d) The prices listed below shall in include all labor, materials, overhead, and profit.

(e) VALUE ADDED TAX

VALUE ADDED TAX. Value Added Tax (VAT) is included in the CLIN rates or as a separate Line Item in the contract and on Invoices. Local law dictates the portion of the contract price that is subject to VAT. It is reflected for each performance period. The portions of the solicitation subject to VAT are:

All sections of solicitation are subject to VAT

2.1. Base Year Prices

Option Term: Twelve (12) month period after Notice to Proceed:

Alarm systems must be compatible with DSL lines and/or ADSL lines using fiber optic technology.

Alarm systems must be compatible with DSL lines and/or ADSL lines using fiber optic technology.

In the event that the quantity of alarm components to be installed in a specific location varies from the ones shown under Section 2.1 above, the cost for that system shall be adjusted based on firm fixed prices for alarm components and labor cost breakdown provided below. When alarm components are reutilized from a previous USG property, Contractor shall only charge labor cost based on below price breakdown.

Breakdown of costs for installation and testing of new alarm systems, with 50 zones for multi-floored properties

TOTAL

Breakdown of installation and testing of new alarm systems, with 20 zones

TOTAL

2.1.10. Minimum/Maximum

The U.S. Government guarantees the following minimum and maximum orders under this contract during this base year:

Start-up, maintenance and testing of existing alarm systems (2.1.1.): minimum of ten (10); maximum of two hundred and fifty (250)

Furnishing, installation, maintenance and testing of new alarm systems (2.1.2.) (2.1.3): minimum of five (5); maximum of two hundred (200).

Removal of existing systems (2.1.8.): minimum of five (5); maximum of two hundred (200).

2.2. First Option Year Prices

Option Term: Twelve (12) month period after expiration of Base Year:

Alarm systems must be compatible with DSL lines and/or ADSL lines using fiber optic technology.

Alarm systems must be compatible with DSL lines and/or ADSL lines using fiber optic technology.

In the event that the quantity of alarm components to be installed in a specific location varies from the ones shown under Section 2.2 above, the cost for that system shall be adjusted based on firm fixed prices for alarm components and labor cost breakdown provided below. When alarm components are reutilized from a previous USG property, Contractor shall only charge labor cost based on below price breakdown.

Breakdown of costs for installation and testing of new alarm systems, with 50 zones for multi-floored properties

central processor with 50 zones control Keypad 50 zones

GSM/GPRS cellphone card

Magnetic contact

Glass Break detector

Exterior siren

Interior siren

Wireless panic buttons

Wireless Key FOBs

Wireless receiver for panic buttons

Motion Detector

Battery

TOTAL

Breakdown of installation and with 20 zones

central processor with 20 zones control Keypad 20 zones

GSM/GPRS cellphone card

Magnetic contact

Glass Break detector

Interior siren

Wireless panic buttons

Wireless receiver for panic buttons

Motion Detector

Battery

TOTAL

2.2.10. MINIMUM/MAXIMUM

The U.S. Government guarantees the following minimum and maximum orders under this contract during this first option year:

Furnishing, installation, maintenance and testing of new alarm systems (2.2.2.) and (2.2.3.): minimum of five (5); maximum of two hundred (200).

Removal of existing systems (2.2.8.): minimum of five (5).

2.3. Second Option Year Prices

Option Term: Twelve (12) month period after expiration of Base Year:

Alarm systems must be compatible with DSL lines and/or ADSL lines using fiber optic technology.

Alarm systems must be compatible with DSL lines and/or ADSL lines using fiber optic technology.

In the event that the quantity of alarm components to be installed in a specific location varies from the ones shown under Section 2.3 above, the cost for that system shall be adjusted based on firm fixed prices for alarm components and labor cost breakdown provided below. When alarm components are reutilized from a previous USG property, Contractor shall only charge labor cost based on below price breakdown.

Breakdown of costs for installation and testing of new alarm systems, with 50 zones for multi-floored properties

central processor with 50 zones control Keypad 50 zones

GSM/GPRS cellphone card

Magnetic contact

Glass Break detector

Exterior siren

Interior siren

Motion Detector

Wireless panic buttons

Wireless Key FOBs

Wireless receiver for panic buttons

Battery

TOTAL

Breakdown of installation and with 20 zones

central processor with 20 zones control Keypad 20 zones

GSM/GPRS cellphone card

Magnetic contact

Glass Break detector

Interior siren

Wireless panic buttons

Wireless receiver for panic buttons

Motion Detector

Battery

TOTAL

2.3.10. MINIMUM/MAXIMUM

The U.S. Government guarantees the following minimum and maximum orders under this contract during this Second option year:

Furnishing, installation, maintenance and testing of new alarm systems (2.3.2.)(2.3.3.): minimum of five (5); maximum of two hundred (200).

Removal of existing systems (2.3.8.): minimum of five (5); maximum of two hundred (200).

2.4. Third Option Year Prices

Option Term: Twelve (12) month period after expiration of Base Year:

Alarm systems must be compatible with DSL lines and/or ADSL lines using fiber optic technology.

Alarrm systems must be compatible with DSL lines and/or ADSL lines using fiber optic technology.

In the event that the quantity of alarm components to be installed in a specific location varies from the ones shown under Section 2.4 above, the cost for that system shall be adjusted based on firm fixed prices for alarm components and labor cost breakdown provided below. When alarm components are reutilized from a previous USG property, Contractor shall only charge labor cost based on below price breakdown.

Breakdown of costs for installation and testing of new alarm systems, with 50 zones for multi-floored properties

central processor with 12 zones control Keypad 12 zones

GSM/GPRS cellphone card

Magnetic contact

Glass Break detector

Exterior siren

Interior siren

Wireless panic buttons

Wireless Key FOBs

Wireless receiver for panic buttons

Motion Detector

Battery

TOTAL

Breakdown of installation and with 20 zones

central processor with 20 zones control Keypad 20 zones

GSM/GPRS cellphone card

Magnetic contact

Glass Break detector

Interior siren

Wireless panic buttons

Wireless receiver for panic buttons

Motion Detector

Battery

TOTAL

2.4.10. MINIMUM/MAXIMUM

The U.S. Government guarantees the following minimum and maximum orders under this contract during this Third Option Year:

Furnishing, installation, maintenance and testing of new alarm systems (2.4.2.) (2.4.3.): minimum of five (5); maximum of two hundred) (200).

Removal of existing systems (2.4.8.): minimum of five (5); maximum of two hundred (200).

2.5. Fourth Option Year Prices

Option Term: Twelve (12) month period after expiration of Base Year:

Alarm systems must be compatible with DSL lines and/or ADSL lines using fiber optic technology.

Alarm systems must be compatible with DSL lines and/or ADSL lines using fiber optic technology.

In the event that the quantity of alarm components to be installed in a specific location varies from the ones shown under Section 2.5 above, the cost for that system shall be adjusted based on firm fixed prices for alarm components and labor cost breakdown provided below. When alarm components are reutilized from a previous USG property, Contractor shall only charge labor cost based on below price breakdown.

Breakdown of costs for installation and testing of new alarm systems, with 50 zones for multi-floored properties

central processor with 50 zones control Keypad 50 zones

GSM/GPRS cellphone card

Magnetic contact

Glass Break detector

Exterior siren

Interior siren

Wireless panic buttons

Wireless Key FOBs

Wireless receiver for panic buttons

Motion Detector

Battery

TOTAL

Breakdown of installation and with 12 zones

central processor with 20 zones control Keypad 20 zones

GSM/GPRS cellphone card

Magnetic contact

Glass Break detector

Interior siren

Wireless panic buttons

Wireless receiver for panic buttons

Motion Detector

Battery

TOTAL

2.5.10. MINIMUM/MAXIMUM

The U.S. Government guarantees the following minimum and maximum orders under this contract during this fourth option year:

Furnishing, installation, maintenance and testing of new alarm systems (2.5.2.) (2.5.3.): minimum of five (5); maximum of two hundred) (200).

Removal of existing systems (2.5.8.): minimum of five (5); maximum of two hundred (200).

3. GRAND TOTAL PRICE

Base Year Total

Option Year 1 Total

Option Year 2 Total

Option Year 3 Total

Option Year 4 Total

Grand Total of Base plus All Option Years

CONTINUATION TO SF-1449,

RFQ NUMBER 19Sp5018Q0005

SCHEDULE OF SUPPLIES/SERVICES, BLOCK 20

1. PERFORMANCE WORK STATEMENT (PWS)

The Contractor shall activate and/or provide and install an alarm system for each residence and office location covered under this contract. All services must comply with Order INT/316/2011 dated February 18, 2011 issued by Spanish Ministry of Interior related to alarm systems for private security. The alarm systems provided shall interface with a central alarm monitoring system (CAMS) via telephone or cell-phone lines using repeaters supplied by the Contractor as necessary. The system, when activated, shall sound an alarm at the Contractor’s base operations center (called “the Center”) and the Contractor shall be able to monitor all alarm soundings for immediate reaction. CAMS must have software able to connect and disconnect the alarm remotely. Software needs to be compatible with Galaxy Flex or Vista 12 models already installed or similar.

The alarm systems shall have available and use of common hardwire/wireless alarm sensors/transmitters, including, but not limited to, the following:

The alarm systems shall have available and use of common hardwire/wireless alarm sensors/transmitters, including, but not limited to, the following:

· Window/door contact sensors or motion detectors

· Hand-held panic buttons

· Key FOBs

In the case of wireless sensors/transmitters, long-life lithium batteries to be used only for backup power shall be provided with the equipment. The alarm systems and all components shall meet or exceed commonly accepted U.S. industry standards for design, reliability and performance for the detection of unauthorized intrusions while minimizing the number of “false” alarms.

The Government shall test the transmitter and/or detection equipment on a regular basis, and in any event not later than 72 hours prior to vacating/leaving premises unattended for any period exceeding seven days, by contacting the Contractor’s control room and providing the operator with the designated code.

The Government shall notify the Contractor as soon as it has notice or becomes aware of any damage or destruction to the radio transmitter or detection equipment from any cause, including damage or destruction by electric storm. It is agreed that the Contractor will not be able to provide service until the damage or destruction is repaired, except in the case of an emergency telephoned into the Contractor’s control room.

1.1. REACT TEAMS & MONITORING

The CAMS shall operate 24 hours a day, 7 days a week. Upon receiving an alarm activation or telephone call requesting assistance at the Center, the Contractor shall dispatch via radio communication the nearest React Team able to respond in the shortest time. React Teams shall respond to the Embassy to retrieve the residential keys within 20 minutes during the hours of 08:00 to 21:00 and within 10 minutes during the hours 21:00 to 08:00.

Any residence or building outside the Community of Madrid or Barcelona will not be serviced by a react team. Rather, the Contractor will immediately contact the local police, who will be dispatched to the location for assistance.

The COR may periodically test reaction capability. This test will be with the knowledge of the Contractor but not that of the React Teams. The Government will give notice to the Contractor one (1) week in advance of such testing.

The Contractor shall provide written orders/procedures to the React Teams outlining actions to be taken to protect the lives of United States Government employees, their families, and their guests, and to prevent unlawful activity. These orders shall be subject to the approval of the Contracting Officer or the COR and shall be made part of this contract.

The Contractor shall maintain a log of all call-outs for response by the React Teams, including “false” alarms.

Each React Team shall consist of a minimum of two (2) security guards, one of which may be the driver. The React Team members shall follow the Standards of Conduct as stated in Section 1, paragraph 11 and the React Team Instructions, as stated in Exhibit C.

The Contractor shall provide all React Team members with a standard identifiable uniform and all team members must present a professional, clean, and neat demeanor and appearance. The Contractor shall ensure that at least one member of the React Team is familiar with the residences and personnel, and possesses a working capability of the English language.

1.1.1. REACT VEHICLES

The Contractor shall provide and maintain vehicles in a high state of repair and readiness for the React Teams. There shall be a sufficient number of vehicles to assure continuous availability of vehicles and the Contractor shall specify the make, model, year, and condition of each, and ensure that all vehicles have appropriate insurance coverage. React vehicles must be marked with Company logo.

1.1.2. REACTION EQUIPMENT

The Contractor shall provide a cellphone for at least one member of the react team, flashlights, or other necessary equipment for React Vehicles/Teams.

1.1.3. COMMUNICATIONS NETWORK

The Contractor shall provide and employ a communications system in the form of a base station radio transmitter/receiver and antenna or cellphones to monitor and communicate with the React Teams.

1.1.4. BASE OPERATIONS CENTER

The Contractor shall maintain a 24-hour, 365-day per year operation center. The Contractor must staff the operation center with personnel who possess working-level English language capability. The Center shall be responsible for receiving alarms/signals from Government residences, office locations, employees, or dependents indicating a need for emergency assistance. The Center shall dispatch React Teams to comply with 1.1.

1.1.5. LOGS AND RECORDS

The Contractor shall keep a complete log of all calls, React Teams dispatched, follow-up actions, report malfunctions, and equipment maintenance and provide a copy to the Government.

The Contractor shall keep a equipment inventory and provide it to the COR monthly.

1.1.6. NOTIFICATION TO THE EMBASSY

Immediately after an alarm or panic alert is received and a React Team is dispatched, the Contractor’s operations center shall notify the Embassy’s Marine Security Guard Post 1 via telephone and keep Post 1 informed of the progress/resolution of the situation.

1.2. START-UP OF EXISTING ALARM SYSTEMS

The Contractor shall survey and activate existing alarm systems in designated residences. After each activation, the Contractor shall run a complete test of the system, including a test of each individual detection unit, the siren(s), and the central unit. In case of troubleshooting, the Contractor will determine the fault and perform any necessary repairs to make the system operable, in consultation with the COR. The Contractor shall be responsible for the maintenance and testing of each activated system thereafter. The Contracting Officer shall issue task orders for each activation required.

1.3. FURNISHING AND INSTALLATION OF NEW ALARM SYSTEMS

1.3.1. DESCRIPTION

The Contractor shall provide, install, and activate new electronic alarm systems, consisting of the following components, in designated one-floor residences on the main access floor only (in multi-floored houses, including those with basements, the Contractor shall alarm all accessible windows and doors will be alarmed):

Central alarm panel with minimum of 20 zones for single floor properties and 50 zones for multi-floored properties

· One LED key pad

· Cell-phone(GSM/GPRS)/Telephone reporting

· Electrical connection

· Battery back-up (24 hours minimum capacity)

· Glass break sensors

· Infra-red detectors/radar motion detectors

· Magnetic contact sensors

· Hard wired and Hand held panic alarm buttons,

· Wireless Hand held panic FOBs

· Key FOB

· All necessary wiring and cabling

· One interior and one exterior siren with strobe light

· ADSL and/or fiber optic compatibility

All alarms must be compatible with ADSL lines using fiber optic technology.

Task orders will be issued for each installation required.

The Contractor shall not install more than the maximum number of sensors without the specific approval by the COR. The Contractor will furnish and perform all cabling in such a way as to cause as little damage and visible disruption to the residence interior as possible. The Contractor shall fit all cabling into new or existing panduit.

The Contractor shall rely on its professional judgment in determining the number and the placement of the above detection components, and the way the cabling is routed, but will assure intrusion detection at any location. However, if during the performance acceptance inspection by the COR it is found that, due to a misjudgment by the Contractor, the installation shows weak spots where the intended security of a location is compromised, the COR shall have the right to request the Contractor to move the placement of any alarm system component installed by the Contractor until satisfactory security coverage is reached, without extra cost to the Government.

Each installation will be followed by a complete testing of the system, including a test of each system component, by the Contractor. The Contractor shall be responsible for the maintenance of each installed system thereafter. The Contractor shall replace inoperable alarms within twelve (12) hours from when the test is completed. If the Contractor needs to deviate from the twelve (12) hour requirement, the request for deviation shall be in writing to the COR for approval and shall be of no cost to the USG.

1.3.2. ACCESS

The Contractor shall ask the COR in writing for permission to access properties covered under this contract, for the purpose of routine maintenance at least one (1) week in advance. The Contractor may make oral emergency requests followed up by a written request on the next business day. The Contractor shall not make requests for access for routine maintenance directly to the resident.

The contractor's employees shall only be on site for contractual duties and not for any other business or purposes.

1.3.3. TYPE OF EQUIPMENT

The Contractor shall propose and furnish only equipment that is adequate to complete performance under this contract.

1.3.4. INSTALLATION WARRANTY

The Contractor shall warrant all the systems furnished and installed by the Contractor against troubleshooting as a result of faulty or inappropriate installation. The Contractor shall correct any such faults without charge to the Government during the term of this contract.

1.3.5. OPERATION INSTRUCTIONS BOOKLET

Upon each installation the Contractor shall provide to the resident an operation instructions booklet in the English language with instructions on how to activate/deactivate and reset the alarm system, and how to input the secret keypad code.

1.3.6. SCHEMATICS/DIAGRAMS

The Contractor shall provide to the COR an alarm schematic/diagram for each residence, detailing where, and what type of sensors have been installed, within ten (10) days of installation.

The Contractor shall also provide to the COR the configurations of all alarm systems.

1.4. REMOVAL OF EXISTING ALARM SYSTEMS

When directed by the Contracting Officer, the Contractor shall remove alarm systems in designated apartments and residences, to include removal of all cabling. The Contractor shall use maximum care as to cause minimal damage to the building while removing the alarms and cabling.

The Contractor will be responsible for patching and touch painting all damages resultant from alarm systems removal.

1.5. MAINTENANCE OF ALARM SYSTEMS

Contractor shall provide Maintenance services for all alarm systems shown in Exhibit D plus any other systems installed in the future to include any parts needed to keep alarms operational. Contractor shall stock enough parts to have alarms operational at all times. If spare parts are not available at the time of breakage of a specific component, Contractor will replace/update it at no additional cost to the Government. Updated list of existing alarms and components is provided in Exhibit D.

If an alarm is not working and requires attention, the Contractor must go to the residence in a prompt manner. If it occurs during night time hours, the company has up to 12 hours to fix it. If it occurs during the day, the company has up to four hours to fix it. These timelines apply to both weekdays and weekends.

2. DELIVERY SCHEDULE

2.1. Start-Up of Previously Installed Alarm Systems: Each individual previously installed alarm system must be activated, made operational and tested within maximum one (1) working day (9:00-17:00). The minimum total of one hundred and twenty five (118) previous installations under this contract must be completed within 30 days after contract award.

2.2. Installation of New Alarm Systems: Each individual newly installed alarm system must be completed, made operational and tested within maximum one (1) working day (9:00-17:00) for installations in single-floored premises. Installations in multi-floored sites must be completed, made operational and tested within a maximum of three (3) working days (09:00-17:00).

The Contractor will be responsible for patching and touch painting all damages resultant from alarm removal.

2.3. Individual appointments with residents for the activation of existing alarms and for the installation of new alarm systems will be made by the COR. The COR will give the Contractor a task order with at least five (5) working days’ notice before each individual installation/activation appointment.

2.4 DELIVERY SCHEDULE

The following items shall be delivered under this contract:

2.5 PERIOD OF PERFORMANCE

The contract shall be effective as from the date of Notice to Proceed and shall remain in effect for twelve (12) months, with four (4) option years in accordance with FAR 52.217-9.

The Contracting Officer may also extend this contract for an additional six (6) months, if required by the Government, in accordance with the FAR clause 52.217-8 OPTION TO EXTEND SERVICES, in SECTION 2 of this contract.

3. TASK ORDERS

The Contracting Officer will issue task orders to the Contractor to perform any work under this contract. If a task is given orally, it will be followed up by a written task order within two (2) days of the oral order. All task orders will be in written form, state the manner of the work to be performed, and have an issue date and a date by which the work is to be completed.

4. PROJECT MANAGEMENT AND SUPERVISION

In view of the importance of this project, the Contractor shall assign a specific project manager who will be the direct liaison with the COR concerning all work related to this contract. It will be the project manager’s task to direct, schedule, supervise, inspect and test the work under this contract, and to receive instructions from the COR. The Contractor’s project manager shall be able to speak and understand the English language at Level 2. Level 2 is defined as being able to verbally satisfy routine demands and limited work requirements, and being able to comprehend simple written material on subjects within a familiar context.

Quality control shall be the responsibility of the Contractor. The Contractor shall perform inspection visits to the work site on a regular basis. These visits shall be coordinated with the COR, but shall be surprise inspections to those working on the contract.

5. COVERAGE DURING EXTENDED POWER OUTAGES

If power outages last longer than the alarm system’s reserve battery power, the Contractor shall coordinate with the COR to provide additional reserve battery power until power is restored.

6. REPORTING

6.1. The CMS shall include an alarm monitoring computer. Upon alarm activation the computer will display the date, time of alarm activation, and residential location by code (such as, location #126 at 20:55) and store the alarm message.

The CMS system shall provide a hardcopy record of each alarm activation to include the residence (by code), the date and time of activation, and the resolution of alarm situation. The Contractor shall provide these reports to the COR within 24 hours of the activation report.

6.2. The Contractor shall provide the COR monthly statistics showing all incidents involving the U.S. Mission residences, including but not limited to burglaries, attempted burglaries, thefts, assaults, etc.

6.3. The Contractor shall provide the COR with the monthly statistics for all properties protected by the contract on a monthly basis for comparison with the property protected under this contract.

7. SUBCONTRACTING

The Contractor shall not subcontract any work to be performed without the express consent of the Contracting Officer.

8. DEFINITIONS

“Central Processor/Control Box” is a unit that receives and analyzes input from the sensors installed in various zones being protected and communicates via the radio transmitter to the Central Alarm Monitoring System (CAMS) located at a base operations center.

“Keypad” is a component used to activate, deactivate, and program the alarm system. Commands are entered by pressing various buttons on the unit.

“Key FOB” is a small wireless hand device that allows setting off the alarm system with the touch of a button as the resident is near the residence.

“Transmitter” is the primary transmitter that establishes a signal link for communication between the control box and the CAMS at the base operations center.

“Receiver” is the component which receives signals from the wireless alarm sensors/transmitters and relays data to the control box for processing.

“Door/Window Contact Sensors” are magnetic-type sensors that are mounted on windows and doors to signal when they have been opened.

“Motion Sensors” are sensors which utilize one or a combination of several different technologies to detect the motion of an intruder and signal his/her presence in a protected zone. Common technologies used include employment of passive infrared (PIR) and/or microwave signals.

“Hand-Held Panic Alert Buttons” are small, remote-control-type units that can be carried on one’s person in or near the protected property. In case of an emergency, the button can be pressed to signal for assistance from a React Team.

“Interior Siren” is an audible alarm positioned inside the protected property to alert the occupants to an alarm condition.

“Exterior Siren and Strobe Light” consist of an audible alarm and flashing light which are mounted on the exterior of the protected property. When activated they clearly signal to neighbors, passersby, or responding authorities that an apparent unauthorized entry is in progress and may also deter an intruder from continuing illegal activity and cause them to flee.

“Panduit” means the cable ties that are used to secure the cabling and wiring to the interior and exterior walls.

“U.S. Embassy” and “Embassy” mean the diplomatic or consular mission of the United States of America for which services are provided under this contract.

“Department” means the Department of State, including all of its activities wherever located.

“Government” means the Government of the United States of America unless specifically stated otherwise.

9. INSPECTION BY GOVERNMENT:

The services and the supplies furnished will be inspected from time to time by the COR, or his/her authorized representatives, to determine that all work is being performed in a satisfactory manner, and that all supplies are of acceptable quality and standards.

The Contractor shall be responsible for any countermeasures or corrective action, within the scope of this contract, which may be required by the Contracting Officer as a result of such inspection.

9.1 QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective method to promote satisfactory contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor quality to ensure that contract standards are achieved.

Services.

Performs all Alarm services set forth in the scope of work.

1. thru 16.

All required services are performed and no more than one (1) customer complaint is received per month.

9.1.2 SURVEILLANCE

The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action.

9.1.3 STANDARD

The performance standard is that the Government receives no more than one (1) customer complaint per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.246-4, Inspection of Services – Fixed Price (AUG 1996)), if any of the services exceed the standard.

9.1.4 PROCEDURES

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant. The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

General - The Government reserves the right to deny access to U.S.-owned and U.S.-operated facilities to any individual. The Government will run background checks on all proposed Contractor employees. The Contractor shall provide the names, biographic data and police clearance on all Contractor personnel who shall work on this contract.

Identity Cards - The Government will issue identity cards to Contractor personnel, after they are cleared. Contractor personnel shall display identify card(s) on the uniform at all times while providing services under this contract. These identity cards are the property of the Government. The Contractor is responsible for their return at the end of the contract, when an employee leaves Contractor service, or at the request of the Government.

11. STANDARDS OF CONDUCT

(a) General. The Contractor shall maintain satisfactory standards of employee competency, conduct, cleanliness, appearance and integrity and shall be responsible for taking such disciplinary action with respect to employees as required. Each Contractor employee is expected to adhere to standards of conduct that reflect credit on themselves, their employer, and the United States Government. The Government reserves the right to direct the Contractor to remove an employee from the worksite for failure to comply with the standards of conduct. The Contractor shall immediately replace such an employee to maintain continuity of services at no additional cost to the Government.

(b) Uniforms. The Contractor's employees shall wear clean, neat and identifiable uniforms, although not necessarily identical uniforms. All employees shall wear accreditation at all times.

(c) Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words, actions, or fighting shall not be condoned. Also included is participation in disruptive activities that interfere with normal and efficient Government operations.

(d) Intoxicants and Narcotics. The Contractor shall not allow its employees while on duty to possess, sell, consume, or be under the influence of intoxicants, drugs or substances that produce similar effects.

(e) Criminal Actions. Contractor employees may be subject to criminal actions as allowed by law in certain circumstances. These include but are not limited to the following actions:

Falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records or concealment of material facts by willful omission from official documents or records;

Unauthorized use of Government property, theft, vandalism, or immoral conduct;

Unethical or improper use of official authority or credentials;

Security violations; or, Organizing or participating in gambling in any form.

(f) Key Control. The Contractor shall receive, secure, issue and account for any keys issued for access to buildings, offices, equipment, gates, etc., for the purposes of this contract. The Contractor shall not duplicate keys without the COR's approval.