Amendment 0001 SOW rev.pdf

Solicitation 19GE5022R0110 Amendment 0001 Page 1 of 8

CONTINUATION TO SF-1449

SCHEDULE OF SUPPLIES / SERVICES, BLOCK 20

DESCRIPTION / SPECIFICATIONS / WORK STATEMENT

IV SPECIFICATIONS / STATEMENT OF WORK

Description

The US Embassy Kinshasa requires Internet and data transport services for the U.S. Embassy in Kinshasa, Democratic Republic of the Congo.

The service provider must provide services for connecting U.S. Embassy Kinshasa at the locations shown below in this solicitation.

The contractor must follow the latest local/Embassy COVID-19 guidance.

1. Initial Service Installation and Activation

1.1 The Internet Service Provider (ISP) shall provide the following:

a. All labor and equipment required to complete the work at the designated site’s service delivery point;

b. A period not to exceed forty-eight (48) hours to perform testing to determine acceptance of the circuit;

c. Information regarding the manufacturer, model, and technical specifications of all contractor-owned routers and equipment that will be located in the designated site’s demarcation point; and

d. A central Information Technology (IT) point of contact (POC) to promptly coordinate technical issues during the initial service installation and activation process.

2. Performance Requirements

SERVICE TYPE A: Dedicated Fiber Optic Cable Bandwidth: As required IP addresses: Static; 16 required Delivery Medium: Fiber-optic with microwave redundancy (automatic-failover) Transfer Limitation: Unlimited data transfer.

1. Delivery Location: (1) U.S. Embassy Kinshasa, 310 Avenue des Aviateurs, Gombe – Kinshasa Description: Enterprise Network (OpenNet) ISP 1 - VNET-1 Bandwidth: 100Mbps

2. Delivery Location: (1) U.S. Embassy Kinshasa, 310 Avenue des Aviateurs, Gombe –

Description: Provides services to DTS equipment

Solicitation 19GE5022R0110 Amendment 0001 Page 2 of 8

Bandwidth: 100Mbps

3. Delivery Location: (1) U.S. Embassy Kinshasa, 310 Avenue des Aviateurs, Gombe –

Description: Enterprise Network (OpenNet) ISP 2 - VNET-2 Bandwidth: 40Mbps

SERVICE TYPE B Dedicated Fiber Optic Cable Description: Dedicated Internet Network (DIN) – 1 Bandwidth: 10Mbps IP addresses: Static; 4 required.

Delivery Location: JAO, 498 LT. Col. Lukusa ave

SERVICE TYPE C: Point-to-Point Fiber Connections Description: Dedicated Lease Line Delivery Medium: Dedicated Fiber Optic Cable Bandwidth: Minimum: 10 Gbps IP Addresses: Not Applicable Delivery Locations: (1) 2 x Cables: Between JAO and Chancery

(2) 1 x Cable: Between AID and Chancery

SERVICE Type D: Fiber-optic with microwave redundancy (automatic-failover) Description: Enterprise and Non-Enterprise Internet Connection for the Centers for Disease

Control and Prevention (CDC) Kinshasa Office Delivery Medium: Fiber-optic with microwave redundancy (automatic-failover) Bandwidth: As Required IP Addresses: Static; 6 required Subnet: A /29 subnet static Public IP addresses for VPN equipment, network mask, and default gateway IP address.

1. Delivery Locations: (1) JAO, 498 LT. COL. Lukusa Ave Bandwidth: 30 Mbps

2. Delivery Locations: (1) JAO, 498 LT. COL. Lukusa Ave Bandwidth: 10 Mbps

THE PROVIDED SERVICE SHALL COMPLY WITH THE FOLLOWING REQUIREMENTS:

Type Of Service: Dedicated Internet Channel Delivery Medium: Fiber-optic with microwave redundancy (automatic-failover) Transfer Limitation: Unlimited data transfer.

Solicitation 19GE5022R0110 Amendment 0001 Page 3 of 8

Services Quality This internet circuit shall be high-end, professional grade service that differs from the residential service. The Embassy requires dedicated (not shared or bundled), 24/7, “always-on” Internet bandwidth with unlimited usage.

The local Internet Service Provider (ISP) access circuit to the Post must meet the following specifications/requirements for connectivity:

• Service provider must provide Fiber Optic connectivity to the very end at the service location Telecommunications Service Entrance Facilities (TSEF) Room.

• A /28 subnet static Public IP addresses for VPN equipment, network mask, and default gateway IP address.

• Service provider interface connectors: LC fiber connector (MM-multimode) – Gigabit interface. ISP must provide all data media converters or transmission devices in all cases.

• Service provider availability: "Always on". Bandwidth sharing between other non- Embassy customers is not allowed. Connection Ratio must be 1/1.

• Service provider connection: IPs must NOT use Network Address Translation (NAT).

• Service provider must permit all IP protocols (including but not limited to ICMP, UDP, TCP, and IPSEC) to transit without filters or proxies. Unfiltered access to the Internet is required without service provider firewall blocking or stateful inspection.

• Service provider must permit installation of Customer VPN encryption devices on circuit.

• Service provider must permit ping and trace route traffic from 169.252.0.0/16 and

169.253.0.0/16 to the connection.

• High quality performance is required. The following parameters in a vendor’s Service

Level Agreement (SLA) should be used:

o Packet Loss <=.5% o Availability of 99.9%.

Network Devices The network devices shall comply with the following characteristics:

• U.S. Embassy Kinshasa may not enter, extend, or renew a contract with an entity that uses ZTE, Huawei, Xiaomi or affiliated products or services as a substantial or essential component of its network.

Service Support and Contingencies

• Service provider must warrant service support on site, if necessary, 7X24X365. Support services must be coordinated directly with Embassy’s COR or IT representative from the Information Systems Center (ISC).

• Service provider should have direct connection capability with major United States of America telecommunication providers at Internet tier 1 level, having alternative line channels or backups (redundant path) in case of main Internet path malfunctioning if local conditions permit.

• Service provider must provide a central IT Point of Contact (POC) to promptly coordinate technical issues during the initial installation process.

• Constant monitoring: Service must make available bandwidth utilization graph on demand for the requested time interval.

Solicitation 19GE5022R0110 Amendment 0001 Page 4 of 8

SERVICE TYPE E: Internet Connectivity via 4th Generation Long Term Evolution (4G LTE) Network for Non-Enterprise Use Description: Dedicated Internet Network (DIN) Type of Service: Internet via 4G LTE Bandwidth: Maximum available via carrier network Transfer Limitation: 2400 Gigabytes (GB) per month per delivery location IP Addresses: 1 per delivery location; dynamic assignment

(1) American Center Lubumbashi

(2) American Center Matadi

(3) American Center Goma

(4) American Center Kisangani

SERVICE TYPE F: Internet Connectivity via 4th Generation Long Term Evolution (4G LTE)

Description: Portable Internet Hotspot Modems Transfer Limitation: 200 Gigabytes (GB) per month per delivery location IP Addresses: 1 per delivery location; dynamic assignment Delivery Locations: Various – 25 Total

THE PROVIDED SERVICE SHALL COMPLY WITH THE FOLLOWING REQUIREMENTS:

Type Of Service: Internet via 4G LTE Delivery Medium: 4G LTE Bandwidth: Maximum available via carrier network Services Quality This internet circuit shall be delivered via 4G LTE. The Embassy requires 24/7, “always-on” Internet bandwidth.

The service provided must meet following specifications/requirements for connectivity:

• Service provider must provide optimum signal strength and quality at each delivery location.

• Service provider must have greater than 13 dB (Signal to Interference plus Noise Ratio) SINR signal strength, defined as “Good” at each delivery location.

• Service provider availability: "Always on".

• Service provider must permit all IP protocols (including but not limited to ICMP, UDP, TCP, and IPSEC) to transit without filters or proxies. Unfiltered access to the Internet is required without ISP firewall blocking or stateful inspection.

• Service provider must permit installation of Customer VPN encryption devices on circuit.

• Service provider must permit ping and trace route traffic from 169.252.0.0/16 and

169.253.0.0/16 to the connection.

• High quality performance is required. The following parameters in a vendor’s Service

Level Agreement (SLA) should be used:

o Packet Loss <=.5% o Availability of 99.9%.

Network Devices The network devices shall comply with the following characteristics:

ReinmuellerNU Highlight

Solicitation 19GE5022R0110 Amendment 0001 Page 5 of 8

• U.S. Embassy Kinshasa may not enter, extend, or renew a contract with an entity that uses ZTE, Huawei, Xiaomi or affiliated products or services as a substantial or essential component of its network.

Service Support and Contingencies

• Support services must be coordinated directly with Embassy’s COR or IT representative from the Embassy ISC.

• Service provider must provide a central IT POC to promptly coordinate technical issues during the initial installation process.

SERVICE TYPE G: Fiber Optic Description: MSGR Dedicated Internet Network (DIN) Type Of Service: Shared internet service Delivery Medium: Fiber Optic Bandwidth: Maximum available via carrier network Transfer Limitation: Unlimited IP Addresses: 1 per delivery location; dynamic assignment Delivery Location(S): (1) MSGR1, Dumi Ave 119, Gombe Kinshasa

(2) MSGR2, Dongo 110, Gombe Kinshasa

THE PROVIDED SERVICE SHALL COMPLY WITH THE FOLLOWING REQUIREMENTS:

Services Quality This internet circuit shall be high-end, professional grade service that differs from the residential service. The Embassy requires dedicated (not shared or bundled), 24/7, “always-on” Internet bandwidth with unlimited usage.

The local ISP access circuit to the Post must meet the following specifications/requirements for connectivity:

• Service provider must provide Fiber Optic connectivity to the very end at the service location Telecommunications Service Entrance Facilities (TSEF) Room.

• Service provider interface connectors: LC fiber connector (MM-multimode) – Gigabit interface. Service provider must provide all data media converters or transmission devices in all cases.

• Service provider connection: IPs must NOT use Network Address Translation (NAT).

• Service provider must permit all IP protocols (including but not limited to ICMP, UDP, TCP, and IPSEC) to transit without filters or proxies. Unfiltered access to the Internet is required without ISP firewall blocking or stateful inspection.

• Service provider must permit installation of Customer VPN encryption devices on circuit.

• Service provider must permit ping and trace route traffic from 169.252.0.0/16 and

169.253.0.0/16 to the connection.

• High quality performance is required. The following parameters in a vendor’s Service

Level Agreement (SLA) should be used:

o Packet Loss <=.5% o Availability of 99.9%.

Solicitation 19GE5022R0110 Amendment 0001 Page 6 of 8

Network Devices The network devices shall comply with the following characteristics:

• U.S. Embassy Kinshasa may not enter, extend, or renew a contract with an entity that uses ZTE, Huawei, Xiaomi or affiliated products or services as a substantial or essential component of its network.

Service Support and Contingencies

• Service provider must warrant service support on site, if necessary, 7X24X365. Support services must be coordinated directly with Embassy’s COR or IT representative from the Embassy ISC.

• Service provider should have direct connection capability with major United States of America telecommunication providers at Internet tier 1 level, having alternative line channels or backups in case of main Internet path malfunctioning if local conditions permit.

• Service provider must provide a central IT POC, as well as an escalation matrix, to promptly coordinate technical issues during the initial installation process.

SERVICE TYPE H: Fiber Optic

Type of Service: Dedicated Fiber Optic cable Bandwidth: 150 Mbps Transfer Limitation: Unlimited 150 Mbps UP/DOWN IP Addresses: 1 per delivery location; dynamic assignment Delivery Locations in Kinshasa Gombe area:

(1) ACC/CMR, Zongotolo Ave, 2

(2) DCMR, Caisse D'epargne Ave, 3124

(3) Panorama, Roi Baudouin Ave, 69

(4) Chancery, 310 Avenue Des Aviateurs

(5) JAO, 498 LT. COL. Lukusa Ave

(6) PAO Residence Kinshasa

(7) IO Residence Kinshasa

(8) CAO Residence Kinshasa

(9) American Center Kinshasa

ReinmuellerNU Highlight

Solicitation 19GE5022R0110 Amendment 0001 Page 7 of 8

3. CONTRACTOR MANAGEMENT PLAN

Offerors shall submit a draft version of their management plan as part of their proposal. The contractor shall submit the final version of the plan to the COR no later than 30 calendar days after contract award date. The contractor’s management plan shall, after review and acceptance by the COR, become binding on both parties. The ISP shall obtain the COR’s approval prior to making any changes in its management plan. If directed by the COR, the ISP shall submit said changes in writing as a proposal for USG review and approval / disapproval.

The ISP’s management plan shall:

• describe the organization of the work force,

• specify the names and responsibilities of the principal manager and all supervisors,

• indicate the manner in which quality service is to be assured,

• state the frequency of inspections and the use of operational records

• include organizational and functional charts reflecting the line of management responsibility

• describe the procedures used to respond to the requirements of this contract

• describe management procedures for administrative support of all functions, including procedures for timely payment of personnel.

4. Quality Control Plan (QCP) / Inspection System

The ISP’s management plan shall establish an inspection system. The ISP shall institute and maintain an appropriate system of Quality Control (QC), to be set forth in a QC Plan. The plan shall be adequate for ensuring that all work performed under the contract is of the highest quality standards and consistent with best industry practices, to assure timely provision of services, optimum USG satisfaction, and appropriate use / protection of USG facilities and assets.

The plan shall:

• specify areas to be inspected on a scheduled basis;

• include a method of identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable;

• include a filing system for all inspections conducted by the contractor and the corrective action taken;

• checklists of duties to be carried out by the supervisory staff and senior employees.

This documentation shall be made available to the USG during the term of the contract.

The QC Plan shall be submitted to the COR no later than thirty (30) calendar days after contract award. Upon acceptance by the COR, the QC Plan becomes binding.

This plan also provides an effective method for the COR to monitor contractor performance, advise the ISP of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The contractor, not the USG, is

Solicitation 19GE5022R0110 Amendment 0001 Page 8 of 8 responsible for management and quality control to meet the terms of the contract. The role of the USG is to monitor quality to ensure that contract standards are achieved.

The ISP's key individual responsible for QC under this contract is the Project Manager.

If this person needs to be replaced during performance of this contract, the contractor shall submit a resume for an equal or better replacement to the COR for review and approval.

5. Bandwidth Management and Testing – The contractor shall be responsible for both ongoing bandwidth management and regular bandwidth testing. The contractor shall provide test reports to the COR no later than the 5th calendar day of each month.

Offerors shall submit a sample / draft version of their handling procedures as part of their proposal.

IV SPECIFICATIONS / STATEMENT OF WORK