Solicitation_Package_19DR8619Q0008.pdf

Embassy of the United States of America

Santo Domingo, Dominican Republic

SantoDomingoContracts@state.gov 809.368.7675 Av. República de Colombia #57, Altos de Arroyo Hondo

August 19, 2019

Dear Prospective Quoters

Subject: Request for Quotations number 19DR86-19-Q-0008 Janitorial Services

The Embassy of the United States of America invites you to submit a quotation to perform janitorial work, including furnishing all labor, material, equipment and services, for the U.S.

Embassy in Santo Domingo, Dominican Republic, and embassy-controlled properties in Santo

Domingo.

The Embassy intends to conduct a pre-quotation conference at the Embassy, and all prospective quoters who have received a solicitation package will be invited to attend. See Section 3 of the attached Request for Quotations (RFQ).

Your quotation must be sent via email to SantoDomingoContracts@state.gov on or before

4:30pm on September 30, 2019. No quotation will be accepted after this time.

In order for a quotation to be considered, you must also complete and submit the following:

1. SF-1449

2. Section 1, Block 23

3. Additional information as required in Section 3, Solicitation Provisions.

4. Section 5, Representations and Certifications;

The U.S. Government intends to award a contract to the responsible company submitting an acceptable offer at the lowest price. We intend to award a contract based on initial proposals, without holding discussions, although we may hold discussions with companies in the competitive range if there is a need to do so.

Direct any questions regarding this solicitation to Contracting Specialist Lilian Bobadilla by email to SantoDomingoContracts@state.gov or by telephone (809.368.7675) during regular business hours.

Sincerely, Phillip de Souza

Contracting Officer mailto:SantoDomingoContracts@state.gov

TABLE OF CONTENTS

Section 1 - The Schedule

SF 1449 cover sheet

Continuation To SF-1449, RFQ Number 19DR86-19-Q-0008, Prices, Block 23

Continuation To SF-1449, RFQ Number 19DR86-19-Q-0008, Schedule Of

Supplies/Services, Block 20 Description/Specifications/Work Statement

Attachment 1 to Description/Specifications/Performance Work Statement, Government Furnished Property

Attachment 2 to Description/Specifications/Performance Work Statement, Contractor

Furnished Property

Attachment 3 to Description/Specifications/Performance Work Statement, Bottled

Water Operations

Section 2 - Contract Clauses

Contract Clauses

Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12

Section 3 - Solicitation Provisions

Solicitation Provisions

Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in

Part 12

Section 4 - Evaluation Factors

Evaluation Factors

Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in

Part 12

Section 5 - Representations and Certifications

Offeror Representations and Certifications

Addendum to Offeror Representations and Certifications - FAR and DOSAR

Provisions not Prescribed in Part 12

AUTORIZED FOR LOCAL REPRODUCTION STANDARD FORM 1449 (REV. 02/2012)

PREVIOUS EDITION IS NOT USABLE Computer Generated Prescribed by GSA - FAR (48 CFR) 53.212

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER

PR8274522

PAGE 1 OF 67 PAGES

2. CONTRACT NO. 3. AWARD/ EFFECTIVE

DATE

4. ORDER NUMBER 5. SOLICITATION NUMBER

19DR8619Q0008

6. SOLICITATION ISSUE

DATE

08/19/2019

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME Lilian Bobadilla

b. TELEPHONE NUMBER(No collect calls) 809-368-7675

8. OFFER DUE DATE/

LOCAL TIME

09/30/2019 / 4:30pm

9. ISSUED BY CODE DR860 10. THIS ACQUISITION IS x UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS WOMEN-OWNED SMALL BUSINESS

HUBZONE SMALL

BUSINESS

(WOSB) ELLIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM NAICS: 561720

EDWOSB EMERGING SMALL BUSINESS

AMERICAN EMBASSY SANTO DOMINGO

AV REP DE COLOMBIA 57 ALTOS DE ARROYO HONDO,

ATTN: GSO

SANTO DOMINGO

DOMINICAN REPUBLIC

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS 8 (A) SIZE STANDARD:

13b. RATING11. DELIVERY FOR FOB DESTINAT-

TION UNLESS BLOCK IS

MARKED

x SEE SCHEDULE

12. DISCOUNT TERMS 13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

14. METHOD OF SOLICITATION

x RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

AMERICAN EMBASSY SANTO DOMINGO

AV REP DE COLOMBIA 57 ALTOS DE

ARROYO HONDO, ATTN: GSO

SANTO DOMINGO

DOMINICAN REPUBLIC

AMERICAN EMBASSY SANTO DOMINGO

AV REP DE COLOMBIA 57 ALTOS DE ARROYO HONDO, ATTN: GSO

SANTO DOMINGO

DOMINICAN REPUBLIC

CODE FACILITY

CODE

17a. CONTRACTOR/

OFFERER

TELEPHONE NO.

18a. PAYMENT WILL BE MADE BY

AMERICAN EMBASSY SANTO DOMINGO

3470 Santo Domingo Pl, FMO Washington DC 20521

DOMINICAN REPUBLIC

CODE

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED x SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only) x 27a.SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA x ARE ARE NOT ATTACHED

27b.CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _ __ COPIES

TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS

SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS

SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED HEREIN.

29. AWARD OF CONTRACT: REF. _ _______________ OFFER DATED

_ __________. YOUR OFFER ON SOLICITATION (BLOCK 5), INCLUDING ANY

ADDITIONS OR CHANGES WHICH ARE SET FORTH HEREIN, IS ACCEPTED AS

TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (Type or print) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (Type or print) 31c. DATE SIGNED

Janitorial Services (See Attached)

Phillip de Souza 19-Aug-2019

ITEM NO. 20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: _______________________________

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED

CORRECT FOR

36. PAYMENT 37. CHECK NUMBER

PARTIAL FINAL COMPLETE PARTIAL FINAL

38. S/R ACCOUNT NO. 39. S/R VOUCHER NO. 40. PAID BY

41.a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 42a. RECEIVED BY (Print) 41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41C. DATE

42b. RECEIVED AT (Location)

42c. DATE REC’D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449,

RFQ NUMBER 19DR86-19-Q-0008

PRICES, BLOCK 23

1. PRICES AND PERIOD OF PERFORMANCE

The Contractor shall perform janitorial work, including furnishing all labor, material, equipment and services, for the U.S. Embassy in Santo Domingo, Dominican Republic.

The price listed below shall include all labor, materials, insurance (see FAR 52.228-4 and

52.228-5), overhead, and profit. The Government will pay the Contractor the fixed price per month for standard services and a fixed rate per square meter for any temporary additional services that have been satisfactorily performed.

After contract award and submission of acceptable insurance certificates, the Contracting

Officer shall issue a Notice to Proceed. The Notice to Proceed will establish a date (a minimum of ten (10) days from start date listed in Notice to Proceed unless the

Contractor agrees to an earlier date) on which performance shall start.

Because Temporary/Additional Services are based on indefinite delivery/indefinite quantity the minimum and maximum amounts are defined below:

Minimum: The Government shall place orders totaling a minimum of five hundred square meters (500m2) per year. This reflects the contract minimum for the base year and each option period.

Maximum: The amount of all orders shall not exceed five thousand square meters

(5000m2) per year. This reflects the contract maximum for the base year and each option period for temporary/additional services.

The performance period of this contract is from the start date in the Notice to Proceed and continuing for 12 months, with four (4), one-year options to renew. The initial period of performance includes any transition period authorized under the contract.

1.1 VALUE ADDED TAX

VALUE ADDED TAX. Value Added Tax (ITBIS) is not applicable to this contract and shall not be included in the CLIN rates or Invoices because the U.S. Embassy has a tax exemption certificate from the host government.

1.2. BASE YEAR

1.3 OPTION YEAR 1 PRICES (OPTION TERM: TWELVE (12) MONTHS)

A. Standard Services. The firm fixed price for the Base Year of the contract is:

Facility Price per Month Quantity of Months Price per Year

Chancery

Marine Security Guard

Quarters (MSGQ)

Total Price Per Year For Standard Services

B. Temporary Additional Services. The unit price (firm-fixed-price) is:

Price per Square Meter Estimated Quantity of

Square Meters

Total Temporary

Additional Services Not to

Exceed per Year

C. Total Price for Base Year = A+B

A. Standard Services. The firm fixed price for the First Option Year of the contract is:

Facility Price per Month Quantity of Months Price per Year

Chancery

Price per Square Meter Estimated Quantity of

Square Meters

Total Temporary

Additional Services Not to

Exceed per Year

C. Total Price for Option Year One = A+B

1.4. OPTION YEAR 2 PRICES (OPTION TERM: TWELVE (12) MONTHS)

1.5. OPTION YEAR 3 PRICES (OPTION TERM: TWELVE (12) MONTHS)

A. Standard Services. The firm fixed price for the Second Option Year of the contract is:

Facility Price per Month Quantity of Months Price per Year

Chancery

Price per Square Meter Estimated Quantity of

Square Meters

Total Temporary

Additional Services Not to

Exceed per Year

C. Total Price for Option Year Two = A+B

A. Standard Services. The firm fixed price for the Third Option Year of the contract is:

Facility Price per Month Quantity of Months Price per Year

Chancery

Price per Square Meter Estimated Quantity of

Square Meters

Total Temporary

Additional Services Not to

Exceed per Year

C. Total Price for Option Year Three = A+B

1.6. OPTION YEAR 4 PRICES (OPTION TERM: TWELVE (12) MONTHS)

1.7. GRAND TOTAL OF BASE AND ALL OPTION YEARS

Base Year Total

Option Year 1 Total

Option Year 2 Total

Option Year 3 Total

Option Year 4 Total

GRAND TOTAL- BASE AND ALL

OPTION YEARS

A. Standard Services. The firm fixed price for the Fourth Option Year of the contract is:

Facility Price per Month Quantity of Months Price per Year

Chancery

Price per Square Meter Estimated Quantity of

Square Meters

Total Temporary

Additional Services Not to

Exceed per Year

C. Total Price for Option Year Four = A+B

CONTINUATION TO SF-1449,

RFQ NUMBER 19DR86-19-Q-0008

SCHEDULE OF SUPPLIES/SERVICES, BLOCK 20

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

1. SCOPE OF WORK

The purpose of this contract is to obtain janitorial services for real property owned or managed by the U.S. Government at the U.S. Embassy in Santo Domingo, Dominican

Republic. The Contractor shall perform janitorial services in all designated spaces including, but not limited to halls, offices, restrooms, work areas, entranceways, lobbies, storage areas, elevators and stairways. The contract will be for a one-year base period from the date of the contract award, with four one-year options.

The Contractor shall furnish all managerial, administrative, and direct labor personnel that are necessary to accomplish the work in this contract. Contractor employees shall be on site only for contractual duties and not for other business purposes.

All standard services are to be delivered on regular, non-holiday weekdays. The sites include:

Facility Location Square Meters

Chancery Avenida República de Colombia #57, Arroyo Hondo 17,821

Marine Security Guard

Quarters (MSGQ)

Avenida República de Colombia #57, Arroyo Hondo

The Government may, but is not obligated to; request temporary additional services at the Chancery, CMR, and/or DCMR:

Facility Location

Chancery Avenida República de Colombia #57, Arroyo Hondo

Chief of Mission

Residence (CMR)

Avenida Leopoldo Navarro #14, esq. Calle Manuel

Rodriguez Obijo, Gazcue

Deputy Chief of Mission

Residence (DCMR) Calle Angel Severo Cabral #33, Ens. Julieta

Marine Security Guard

Avenida República de Colombia #57, Arroyo Hondo

1.1 GENERAL INSTRUCTIONS

The Contractor shall prepare general instructions for the work force. The Contractor shall provide drafts of these instructions to the Contracting Officer's Representative

(COR) for review within thirty (30) days after contract award. The instructions must include guidance on the proper way to clean any special surfaces in the buildings. The

Contracting Officer’s Representative must approve these general instructions before they are issued to the work force.

1.2 DUTIES AND RESPONSIBILITIES

1.2.1 All standard services shall be performed during the following working hours and days: 6:00am to 7:00pm Monday to Friday, excluding local and U.S. holidays. Each employee shall have a workweek of maximum 44 hours. Certain areas to be cleaned require an escort and can only be entered during scheduled times. The General

Instructions shall emphasize security requirements so that accidental security violations do not occur. A mimimum of one supervisor, four team leaders and 32 janitors are required to fulfill this contract. Work on the most critical areas shall be performed from

6:00am-8:00am and from 5:00pm to 7:00pm.

1.2.2. The Contractor shall schedule daily cleaning requirements to ensure that these are done in the order and time frame that are most efficient and have the least impact on normal operations. They are to be performed on a daily basis.

1.2.3. The Contractor shall schedule periodic cleaning requirements so that it causes minimal disruption to the normal operation of the facility. The COR shall determine whether the schedules presented meet the needs of the individual facility.

1.2.4. Temporary Additional Services shall support special events. The Contractor shall provide these services in addition to the scheduled services specified in this contract. The

COR shall order these services on an as needed basis. This work shall be performed by

Contractor trained employees, and shall not be subcontracted. The COR may require the

Contractor to provide temporary additional services with 24 hour advance notice.

1.2.4.1 The Contractor shall include in its next regular invoice the details of the temporary additional services and, if applicable, materials, provided and requested under temporary additional services. The Contractor shall also include a copy of the COR’s written confirmation for the temporary additional services.

1.2.5. The Contractor shall instruct its personnel to report problems, issues, or equipment malfunction they encounter while performing their duties to the Embassy’s

Facilities Management personnel. This may be coordinated through the Contractor’s on-site supervisor.

1.3 TYPES OF SERVICES

Standard Services shall include the following work:

1.3.1 DAILY CLEANING REQUIREMENTS SHALL CONSIST OF:

1.3.1.1 Cleaning all floor areas including sweeping, damp mopping, and/or using the floor buffer to clean areas such as tile, linoleum, marble floors, staircases and public areas. Floors shall be free of dust, mud, sand, footprints, liquid spills, and other debris.

Chairs, trash receptacles, and easily moveable items shall be tilted or moved to clean underneath. The frequency may be higher than once per day when it is rainy. When completed, the floor and halls shall have a uniform appearance with no streaks, smears, swirl marks, detergent residue, or any evidence of remaining dirt or standing water.

1.3.1.2 Dusting and cleaning all furniture including desks, chairs, credenzas, computer tables, telephone tables, bookshelves with or without glass doors, coat racks, umbrella stands, pictures, maps, telephones, computers and display screens, lamps and other common items found in an office, residential, or gymnasium environment. All furniture shall be free of dust, dirt, and sticky surfaces or areas. Clean in between the cubicles and overhead compartments.

1.3.1.3 Vacuum clean all rugs and carpets, runners, and carpet protectors so that they are free from dust, dirt, mud, etc. When completed, the area shall be free of all litter, lint, loose soil and debris. Any chairs, trash receptacles, and easily moveable items shall be moved to vacuum underneath, and then replaced in the original position.

1.3.1.4 Thorough cleaning of toilets, bathrooms, mirrors, and shower facilities, using suitable non-abrasive cleaners and disinfectants.

All surfaces shall be free of grime, soap scum, mold, and smudges, including but not limited to, floor and wall tiles, sink and sink counters. Use brush or any tool necessary to remove mold and grime to avoid staining or damaging permanently the surface.

The Contractor shall refill paper towels, toilet paper, and soap in all bathrooms.

The Contractor shall check those areas used by personnel visiting the Embassy several times daily to ensure that the facilities are always clean and neat.

Sweep and remove all debris from the entryways of all bathrooms, as needed.

All bathrooms shall be inspected and refilled before completing the workday. The

COR shall provide the checklist in the event the contractor does not have one.

The Gym and the pool bathrooms shall be cleaned daily several times, specialy during peak hours, in the morning, lunch and end of workday.

The contractor shall report to the COR of any situation encountered in the bathrooms that may have been caused by the users.

By Friday afternoon at the end of the workday, all items left unattended in the gym and pool shall be placed in a box in each area designated for this purpose.

A daily log checklist shall be completed every day to ensure the cleanliness of the bathrooms.

The Compound Access Control (CAC) bathrooms shall be inspected frequently and cleaned a minimum of twice a day in accordance with the instructions in this paragraph.

1.3.1.5 Thorough cleaning of kitchenettes, to include sweeping and mopping the floor, wiping down the sinks, counters and other surfaces, cleaning the inside of microwaves and cleaning coffee makers. The Contractor shall wipe down the interior of refrigerators when needed. The Contractor shall refill paper towel dispensers. The Contractor is not responsible for washing the staff’s personal dishes. By Friday afternoon, when cleaning the kitchenettes, all food left in the refrigerators in a state of decomposition or damaged shall be take out and thrown to the trash.

1.3.1.6 Emptying all wastepaper baskets, replacing plastic wastepaper basket linings, and returning items where they were located. The Contractor shall keep all office, bathroom, kitchenette and cafeteria dining area garbage receptacles clean on a daily basis and shall sanitize with water and disinfectant periodically.

1.3.1.7 Cleaning of plates, silverware, glasses, cups, and coffee services in conference facilities and in the Ambassador's office area. The Contractor shall clean the items in hot soapy water and rinse, dry, and polish so that a presentable appearance is maintained.

1.3.1.8 Removing any grease marks or fingerprints from walls, doors, doorframes, radiators, windows and window frames, glass desk protectors, reception booths and partitions.

1.3.1.9 Removing trash to designated area as directed by the COR, and keeping trash area in a reasonably clean condition.

1.3.1.10 Collection of all recyclables in collection areas inside and outside the Embassy building spaces. The Contractor shall move materials to be recycled from their permanent location to the designated area for the recycling company to pick them up. The

Contractor shall collect, separate, break boxes, and move to designated locations. Return bins to their permanent locations if they are moved.

1.3.1.11 Gym cleaning. Vacuum all carpeted areas. Disinfect gym equipment each day using cleaning products approved in advance by the COR for this purpose.

1.3.1.12 Cleaning glazed doors and walls (tempered glass) in the entryways, hallways, CACs, lobbies, Cafeteria, Consular boths, MSG booth, LGF booths, and corridors.

1.3.1.13 The contractor is responsible for the daily replacement of water bottles

(botellones) throughout the compound as needed.

1.3.2 WEEKLY CLEANING REQUIREMENTS SHALL CONSIST OF:

1.3.2.1 Polishing all brass surfaces including door and window handles, and plaques.

1.3.2.2 Dusting tops of tall furniture, tops of picture frames and areas not covered in daily dusting.

1.3.2.3 Spot cleaning baseboards and walls.

1.3.2.4 Spot waxing and polishing floors as needed.

1.3.2.5 Shampooing (small area spot clean; as needed) carpets.

1.3.2.6 Dusting windowsills and blinds.

1.3.2.7 Cleaning shutters as required.

1.3.2.8 Sweeping and washing terraces and balconies to remove all accumulated dirt and debris.

1.3.2.9 Conduct weekly cleaning of the gyms (both spaces) at at set day and time each week, approved by the COR. Clean equipment, carpets, windows, blinds, and bathrooms.

1.3.2.10 All water dispensers shall be cleaned and disinfected a minimum of once a week.

1.3.2.11 Buffing the solid, sealed, and/or tiled floors. The Contractor shall buff and clean the floors of the Chancery, SPX, and CACs weekly. Floors shall be free of dust, mud, sand, footprints, liquid spills, and other debris. The COR may request this service for other areas when it is rainy.

1.3.3 MONTHLY CLEANING REQUIREMENTS SHALL CONSIST OF:

1.3.3.1 Cleaning major appliances inside and out, including vacuuming dust from around motor areas.

1.3.3.2 Wiping window blinds with a damp cloth to ensure that all smudges are removed.

1.3.3.3 Cleaning inside window glass and sashes of smudges and accumulated dirt.

1.3.3.4 Moving all furniture and vacuuming or polishing the floor under the furniture as appropriate.

1.3.3.5 Sweeping and/or Damp Mopping the Concrete Floors. The areas are the mechanical rooms, and generator rooms of the Chancery. The COR may request for other areas when it is rainy.

1.3.3.6 Moving all small furniture except bookshelves, filing cabinets, safes, or items that would require more than two people, and vacuuming or polishing the floor under the furniture.

1.3.4 QUARTERLY CLEANING REQUIREMENTS SHALL CONSIST OF:

1.3.4.1 Cleaning blinds and shades.

1.3.4.2 Shampooing the entire surface of carpets in high traffic areas.

(a) Shampooed carpets and rugs shall be free of streaks, stains, and spots and shall have a uniform color. Carpets and rugs shall be brushed against pile-lay with a stiff deck brush to loosen soil and open pile tufts in preparation for shampooing, followed by thorough vacuuming to remove soil prior to shampooing. Spots of ink, oil, and other stains shall be removed with appropriate stain removers without wetting the rug backing. Corners, stairs, and areas under fixed equipment shall be shampooed with a hand brush.

(b) Preparation before Shampooing. Small movable furniture such as chairs and stands shall be relocated by the Contractor temporarily to facilitate the cleaning work. Appropriate warning signs shall be placed around the immediate area as a safety precaution. The carpet shall then be vacuumed clean.

1.3.4.3 Cleaning and sanitizing the bottled water and trashcans. This includes but is not limited to removing all dirt and cleaning with disinfectant products to avoid contamination or attracting coackroaches or any other bugs. Please see ATTACHMENT

3 BOTTLED WATER OPERATIONS for more information.

1.3.4.4 Dusting and wiping light fixtures and chandeliers. When completed, the light fixtures shall be free from bugs, dirt, grime, dust, and marks.

1.3.4.4 Power steam clean the floor of the Chancery gym spaces to minimize body odors and sweat. Dehumidify the area to remove the smell.

1.3.4.5 Wax all solid, sealed, and/or tiled floors in the Chancery, SPX and CACs.

1.3.5 SEMI-ANNUAL CLEANING REQUIREMENTS SHALL CONSIST OF:

1.3.5.1 Stripping wax coats, spot-checking sealer coats, and completely reapplying wax coats.

1.3.5.2 Shampooing carpets in all areas.

1.3.5.3 Cleaning all chandeliers and light fixtures using appropriate methods to restore the original luster to the fixtures. This will include ensuring that all crystal reflectors are individually washed.

1.3.5.4 Clean all exterior light fixtures. They shall be free from cobwebs, bugs, dirt, grime, dust, debris, and marks that may exist.

1.3.6 ANNUAL CLEANING REQUIREMENTS SHALL CONSIST OF:

1.3.6.1 Stripping wax coats and seal coats to the bare floor surface; cleaning the bare surface, and reapplying a seal coat. This work shall be coordinated with the COR and shall be done outside of the working schedule specified in section 1.2.1

1.3.6.2 Cleaning gutters and down spouts of all collected debris.

2. MANAGEMENT AND SUPERVISION

2.1 The Contractor shall designate a representative who shall be responsible for on-site supervision of the Contractor's workforce at all times. This supervisor shall be the focal point for the Contractor and shall be the point of contact with U.S. Government personnel. The supervisor shall have sufficient English language skill to be able to communicate with members of the U.S. Government staff. The supervisor shall have supervision as his or her sole function. Four (4) team leaders shall be designated to support the supervisor, all with different shifts to support the cleaning schedule.

2.2 The Contractor shall maintain schedules. The schedules shall take into consideration the hours that the staff can effectively perform their services without placing a burden on the security personnel of the Embassy. For those items other than routine daily services, the Contractor shall provide the COR with a detailed plan as to the personnel to be used and the time frame to perform the service.

2.3 The Contractor shall be responsible for quality control. The Contractor shall perform inspection visits to the work site on a regular basis. The Contractor shall coordinate these visits with the COR. These visits shall be surprise inspections to those working on the contract. A written report with the all the deficiencies encountered, the solutions provided and implementation plan shall be submitted to the COR after each visit. A minimum of two (2) inspections per month shall be performed under this contract.

2.4 The Contractor shall control overtime through efficient use of the work force.

Individual work schedules shall not exceed 44 hours per week to preclude overtime being part of the standard services provided under the contract. Overtime may be necessary under Temporary Additional Services.

3. LOCATIONS FOR JANITORIAL SERVICES

All standard services are to be delivered on regular Embassy working days.

Category Approx. Area in Sq. Mtrs.

Description Escort Required

(Yes/No)

OFFICE 4495 All Office Spaces No

CORRIDOR 2467 Lobbies, Corridors No

SERVICE 320 Service Rooms (i.e.

Janitorial, Electrical, Mechanical)

No

MEETING 350 Meeting Rooms/Conference

Rooms No

WORK 70 Work Rooms No

RR 204 Rest Rooms No

KIT 90 Kitchens, Break Rooms No

CAF 394 Cafeteria Seating Area No

PATIO 86 Outdoor Dining Area No

CONS 949 Consular Waiting Area No

OUTDOOR

CONSULAR

WAITING

AREA

2429 Outdoor waiting area plus outdoor area adjacent to

Consular CAC and contractor service room

No

SPX 2300 Warehouse Work Rooms and shops No

POOL 261 Pool Changing Area and

Three Bathrooms No

POOL

PATIO

270 Patio Adjecent to the Pool No

Controlled

Access Areas

(CAA)

1687 All Escorted Spaces inside the Main Building at

Chancery

Yes

Compound

Access

Control

Points

(CACs)

1449 Compound Access Control

Buildings At the Chancery

Yes

MSGQ 479 Marine Guard Quarters Yes

Total Square Meters 18,300 Sq. Meters

All Areas

4. PERSONNEL

4.1 GENERAL.

The Contractor shall maintain discipline at the site and shall take all reasonable precautions to prevent any unlawful, riotous or disorderly conduct by Contractor employees at the site. The Contractor shall preserve peace and protect persons and property on site. The Government reserves the right to direct the Contractor to remove an employee from the worksite for failure to comply with the standards of conduct. The

Contractor shall immediately replace such an employee to maintain continuity of services at no additional costs to the Government.

4.2 STANDARD OF CONDUCT.

4.2.1 Employee Behavior. All Contractor employees shall be courteous at all times, present credentials identifying themselves as employees of the company, and refer any unresolvable questions to the Project Manager, who will consult with the COR.

The Contractor’s employees shall not at any time carry a weapon either on their person or in a vehicle used for the work, smoke in any part of a U.S. Government facility that is not specifically designated as a smoking area, or perform any work not specified in this

4.2.2 Health. All Contractor employees shall be in good general health and practice good personal hygiene.

4.2.3 Uniforms and Personal Equipment. The Contractor's employees shall wear clean, neat and complete uniforms when on duty. All employees shall wear uniforms approved by the Contracting Officer's Representative (COR).

4.2.4 Neglect of duties shall not be condoned. The Contractor shall enforce no sleeping while on duty, unreasonable delays or failures to carry out assigned tasks, conducting personal affairs during duty hours and refusing to render assistance or cooperate in upholding the integrity of the worksite security.

4.2.5 Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words, actions, or fighting shall not be condoned. Also included is participation in disruptive activities, which interfere with normal and efficient Government operations.

4.2.6 Intoxicants and Narcotics. The Contractor shall not allow its employees while on duty to possess, sell, consume, or be under the influence of intoxicants, drugs or substances that produce similar effects.

4.2.7 Criminal Actions. Contractor employees may be subject to criminal actions as allowed by law in certain circumstances. These include but are not limited to the following actions:

falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records or concealment of material facts by willful omission from official documents or records;

unauthorized use of Government property, theft, vandalism, or immoral conduct;

unethical or improper use of official authority or credentials;

security violations; or, organizing or participating in gambling in any form

4.2.8 Key Control. The Contractor shall receive, secure, issue and account for any keys issued for access to buildings, offices, equipment, gates, etc., for the purposes of this contract. The Contractor shall not duplicate keys without the COR's approval. Where it is determined that the Contractor or its agents have duplicated a key without permission of the COR, the Contractor shall remove the individual(s) responsible from this contract.

If the Contractor has lost any such keys, the Contractor shall immediately notify the

COR. In either event, the Contractor shall reimburse the Government for the cost of rekeying that portion of the system.

4.3. NOTICE TO THE GOVERNMENT OF LABOR DISPUTES

The Contractor shall inform the COR of any actual or potential labor dispute that is delaying or threatening to delay the timely performance of this contract.

4.4. PERSONNEL SECURITY

4.4.1 After award of the contract, the Contractor shall provide the following list of data on each employee who will be working under the contract. The Contractor shall include a list of workers and supervisors assigned to this project. The Government will run background checks on these individuals. It is anticipated that security checks will take thirty (30) days to perform. For each individual the list shall include:

Full Name

Place and Date of Birth

Current Address

Identification number (Cédula de Identidad y Electoral or Passport)

Failure to provide any of the above information may be considered grounds for rejection and/or resubmittal of the application.

The Government shall issue identity cards to Contractor personnel, after they are approved. Contractor personnel shall display identity card(s) on the uniform at all times while providing services under this contract. These identity cards are the property of the

US Government. The Contractor is responsible for their return at the end of the contract, when an employee leaves Contractor service, or at the request of the Government. This badge may be revoked at any time due to the falsification of data, or misconduct on site.

The Government reserves the right to deny access to U.S.-owned and U.S.-operated facilities to any individual.

5. MATERIALS AND EQUIPMENT

The Contractor shall provide all necessary cleaning supplies and equipment to perform the work identified in this contract. Refer to ATTACHMENT 2 - CONTRACTOR

FURNISHED PROPERTY for a list of the minimum materials, equipment, supplies and work clothing to be supplied.

6. GOVERNMENT FURNISHED PROPERTY/EQUIPMENT

6.1 The Contractor has the option to reject any or all Government furnished property or items (see Attachment 1 - GOVERNMENT FURNISHED PROPERTY). However, if rejected, the Contractor shall provide all necessary property, equipment or items, adequate in quantity and suitable for the intended purpose, to perform all work and provide all services at no additional cost to the Government. All Government furnished property or items are provided in an "as is" condition and shall be used only in connection with performance under this contract. The Contractor is responsible for the proper care, maintenance and use of Government property in its possession or control from time of receipt until properly relieved of responsibility in accordance with the terms of the contract. The Contractor shall pay all costs for repair or replacement of

Government furnished property that is damaged or destroyed due to Contractor negligence.

6.2 The Contractor shall maintain written records of work performed, and report the need for major repair, replacement and other capital rehabilitation work for Government property in its control.

6.3 The Contractor shall physically inventory all Government property in its possession. Physical inventories consist of sighting, tagging or marking, describing, recording, reporting and reconciling the property with written records. The Contractor shall conduct these physical inventories periodically, as directed by the COR, and at termination or completion of the contract.

7. SAFETY AND ENVIRONMENTAL PROTECTION

7.1. Safety. The Contractor shall protect the property from all potential hazards. The

Contractor will adhere to and enforce all applicable local safety regulations. The

Contractor shall provide safety barriers, as required, to clearly identify a hazardous working area (for example, a wet floor) and to prevent others from accessing the work area. The safety zone shall be sufficiently sized to prevent damage to others or to existing facilities and structures. Upon completion of the work, the Contractor shall remove the safety barriers from the work area. Any accidents, injuries, fires or other incidents of a serious nature or incidents requiring emergency response must be reported immediately to Post One.

7.2. Environmental Protection. The Contractor shall use only products that have been approved by the embassy’s Post Occupational Safety and Health Officer (POSHO) and the COR. To the greatest extent possible, the Contractor shall use “green,” environmentally-friendly, and/or all natural products that are adequate to achieve a satisfactory cleaning effect. The Contractor shall notify the COR in the event of any unusual circumstances.

7.3. Hazardous and Toxic Substances. In the case that it is necessary to use a potentially hazardous chemical under this contract, it is the Contractor's responsibility to ensure the safe handling, application, removal and environmentally sound disposal of that product. The Contractor assumes all liability for damage and/ or injury for use of chemical products or equipment. The Contractor shall notify the COR prior to applications and advise of any danger associated with the use of these products. The

Contractor shall supply all Material Safety Data Sheets (MSDS) to the COR. The

Contractor shall adhere to chemical manufacturer’s application, usage, and clean-up directions strictly. The Contractor shall take all precautions necessary to eliminate chemical misuse, personal property damage and/or damage to personnel. The Contractor shall satisfy and comply with any and all local and OSHA regulations in the handling, application, disposal, and storage of all chemicals and / or hazardous chemicals. The

Contractor shall at all times protect Embassy plumbing and surrounding rivers and drainage ditches from chemical contamination. In the case of a spill or release of any sort, the Contractor shall notify the COR immediately.

7.4. Damages. The Contractor shall be responsible for any damages incurred by the improper use, storage, or application of any cleaning product or substances used on the premises under this contract.

7.5 Product List. The Contractor shall furnish a full list of products it proposes to use at the time of bid submission.

7.6 Codes and Standards. The Contractor, as a minimum, shall meet or exceed the applicable requirements of the latest revision of the following codes and specifications published by the following organizations:

(DOS) Department of State

(EPA) Environmental Protection Agency

(OSHA) Occupational Safety and Health Act

(Local Laws) Knowledge of local laws and regulations pertaining to environmental matters.

It is not the intent of this specification to restrict the Contractor’s work. These specifications are the minimal requirements acceptable to the U.S Embassy in Santo

Domingo.

7.7 Use of Site. Existing warehouses and surrounding areas will be in daily use and will remain so during the work. The Contractor shall not interfere with the Embassy’s use of the existing facilities. The Contractor shall not enter any space without prior authorization from the USG.

The Contractor shall confine activities to the immediate work site. The Contractor shall not unreasonably encumber the work area with materials or equipment.

7.8 The Contractor and his employees shall comply with all OSHA regulations and the Dominican Republic’s local safety regulations.

7.9 At those United States Embassy locations that have a medical department, the medical department can be contacted for initial assistance in a medical emergency

(during the medical department's normally scheduled hours.)

7.10 All OSHA recordable injuries sustained on United States Embassy premises must be reported, in writing, to the Contracting Officer.

8. INSURANCE

8.1 Amount of Insurance. The Contractor is required to provide whatever insurance is legally necessary. The Contractor shall, at its own expense, provide and maintain during the entire performance period the following insurance amounts:

8.2 General Liability (includes premises/operations, collapse hazard, products, completed operations, contractual, independent contractors, broad form property damage, personal injury)

1. Bodily Injury stated in U.S. Dollars:

Per Occurrence 10% of Total Contract Value

Cumulative 20% of Total Contract Value

2. Property Damage stated in U.S. Dollars:

Per Occurrence 10% of Total Contract value

Cumulative 20% of Total Contract value

8.3 The types and amounts of insurance are the minimums required. The Contractor shall obtain any other types of insurance required by local law or that are ordinarily or customarily obtained in the location of the work. The limit of such insurance shall be as provided by law or sufficient to meet normal and customary claims.

For those Contractor employees assigned to this contract who are either United States citizens or direct hire in the United States or its possessions, the Contractor shall provide workers’ compensation insurance in accordance with FAR 52.228-3.

The Contractor agrees that the Government shall not be responsible for personal injuries or for damages to:

any property of the Contractor, its officers, agents, servants, employees, or any other person arising from an incident to the Contractor's performance of this contract. The Contractor shall hold harmless and indemnify the Government from any and all claims arising, except in the instance of gross negligence on the part of the Government.

8.4 The Contractor shall obtain adequate insurance for damage to, or theft of, materials and equipment in insurance coverage for loose transit to the site or in storage on or off the site.

8.5 Government as Additional Insured. The general liability policy required of the

Contractor shall name "the United States of America, acting by and through the

Department of State", as an additional insured with respect to operations performed under this contract.

8.6 Time for Submission of Evidence of Insurance. The Contractor shall provide evidence of the insurance required under this contract within ten (10) calendar days after contract award. The Government may rescind or terminate the contract if the Contractor fails to timely submit insurance certificates identified above.

9. LAWS AND REGULATIONS

9.1 Without additional expense to the Government, the Contractor shall comply with all laws, codes, ordinances, and regulations required to perform this work. In the event of a conflict among the contract and requirements of local law, the Contractor shall promptly advise the Contracting Officer of the conflict and of the Contractor's proposed course of action for resolution by the Contracting Officer.

9.2 The Contractor shall comply with all local labor laws, regulations, customs and practices pertaining to labor, safety, and similar matters, to the extent that such compliance is not inconsistent with the requirements of this contract.

10. TRANSITION PLAN

Within ten (10) days after contract award, the Contracting Officer may request that the

Contractor develop a plan for preparing the Contractor to assume all responsibilities for janitorial services. The plan shall establish the projected period for completion of all clearances of Contractor personnel, and the projected start date for performance of all services required under this contract. The plan shall assign priority to the selection of all supervisors to be used under the contract.

11. DELIVERABLES

The following items shall be delivered under this contract:

Description Quantity Delivery To Date

1.1 General Instructions 1 COR 30 days after award

1.2.3 Schedules 1 COR Weekly

4.4.1 List of Personnel 1 COR 10 days after award

8. Evidence of Insurance 1 COR 10 days after award

9. Licenses and Permits 1 COR Date of award

10. Transition Plan 1 COR 10 days after award

12. QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective method to promote satisfactory contractor performance.

The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The

Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor quality to ensure that contract standards are achieved.

Performance Objective Scope of Work Para Performance Threshold

Services.

Performs all janitorial services set forth in the scope of work.

1 through 11

All required services are performed and no more than one (1) customer complaint is received per month.

12.1 SURVEILLANCE.

The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the

Contractor for corrective action.

12.2 STANDARD.

The performance standard is that the Government receives no more than one (1) customer complaint per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.212-4, Contract Terms and Conditions-Commercial Items), if any of the services exceed the standard.

12.3 PROCEDURES.

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant. The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The

COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the

Inspection clause.

ATTACHMENT 1

GOVERNMENT FURNISHED PROPERTY

The Government shall make the following property available to the Contractor as

"Government furnished property" under the contract:

Paper towels for bathrooms

Toilet paper for bathrooms

Paper towels for kitchenettes

Toilet seat covers for bathrooms

Paper cups for water dispensers

ATTACHMENT 2

CONTRACTOR FURNISHED PROPERTY

The Contractor shall furnish sufficient quantities the following materials, equipment, supplies and work clothing to perform the work set forth in this contract, including but not limited to:

Mops

Automatic floor buffer/rotary floor machine

Steam cleaning equipment

Brooms

Dust rags

Detergents

Cleaning liquids, including disinfectants

Cleaning solids

Sponges

Towels

Safety equipment

Buckets

Brushes

Toilet brushes

Vacuums and vacuum bags

Spray bottles

Supply caddies

Uniforms

Gloves

Hand soap for kitchens and bathrooms

Trash bags

ATTACHMENT 3

BOTTLED WATER OPERATIONS

These guidelines focus on precautionary measures which should be implemented to ensure that bottled water is handled safely and in sanitary condition to ensure good quality for drinking. Procedures for posts bottling water, transporting and storing bottled water, and for using water coolers to dispense drinking water are described below.

PERSONNEL SANITATION

As "food" handlers, individuals handling and especially bottling drinking water must first wash their hands with soap and water and dry their hands. The use of rubber gloves is recommended. Use safety glasses when working with bleach. The post health unit should be contacted for further guidance on personal hygiene of food handlers.

BOTTLED WATER SCENARIO

Post locally procures 5-gallon jugs of potable water for use in drinking water dispenser/coolers in offices and/or residences. Post must ensure that the purchased water is high quality and safe for drinking based on third-party certification and/or consistently favorable periodic quality control monitoring (e.g., of coliform bacteria). In this scenario, the empty 5-gallon jugs are replaced by filled jugs by the supplier providing this service on a scheduled basis.

To avoid contaminating drinking water while filling the containers or drawing water for consumption, pour or drain the water from containers rather than ladling. To improve the taste of the water (reduce the chlorine taste and add oxygen to stale water) pour the water back and forth between two clean containers or add a pinch of salt.

MANUAL BOTTLE WASHING

Wash hands thoroughly before washing water bottles and dry with wall mounted hand dryers or paper towel. Wear rubber gloves, a clean plastic apron and safety glasses.

Clean caps and exterior with mild detergent to remove soils as needed. Rinse with potable/purified water.

TRANSPORTING AND HANDLING HEAVY WATER BOTTLES

Five- gallon bottles of water can weigh 45 lbs or more. Because of the shape and size, these water bottles can be difficult to lift and transport. Use these guidelines to prevent injuries to workers who handle these water bottles.

Store bottles in sturdy water towers or on pallets rather than on the floor. Storing the bottles on the floor will make them difficult to lift. It is preferable to store bottles about 30" off the floor.

Do not store the bottles on deep shelves to prevent bending and reaching for the bottles.

Reduce the horizontal distance of the load away from the body by removing barriers, obstacles that make access to the bottles difficult.

One person should not lift these bottles above the shoulders. Team lift the bottles with two workers.

When lifting, keep bottles as close to the body as possible to maximize strength.

Bend and lift with the legs. Avoid twisting the torso by locating bottles and the cooler within arm’s reach.

If possible, store a number of bottles near the coolers so that moving them is minimized.

If handholds are available, use them. Handholds increase lifting capability up to

15% .

When moving bottles from storage to water coolers, transport them on rolling carts, or use mobile storage racks to avoid unnecessary loading and unloading.

Have several workers available to replace bottles. Don’t assign the task to just 1 or 2 workers.

Provide training on using carts and lifting techniques.

INSTALLING…