26Q0030 A0001 QandA.pdf

ATS-G Servers & Installation Services for INL Mexico Q&A Document

1. Section: L-004, B. Quote Organization L-004, C. Quote Format Page Number: 53 Solicitation Requirement: “Contents shall be compatible to Microsoft Office products in order to be viewed properly.” “All files, except for the /price tables shall be in Adobe Acrobat.”

Q: Please confirm that the Government will accept proposal submission documents in Adobe Acrobat (PDF) format A: Confirmed, the quotation files shall be in Adobe Acrobat .pdf except for the Attachment 1 Price Spreadsheet. See A0001.

2. Section: L-004, B. Quote Organization Page Number: 53 Solicitation Requirement: “**The cover letter, title page, table of contents, table of figures, list of tables, glossary of abbreviations &acronyms, manpower charts” Q: Please confirm that the items following the two asterisks on p. 53 are not included in page count.

A: The items following the asterisks are not included in the page count. This section has been edited to clarify this. See A0001.

3. Section: L-004, D. Content Requirements Page Number: 54 Solicitation Requirement: Volume I, 5 Pages Factor 3: Relevant Corporate Qualifications and Experience (1 page maximum) Factor 4: Past Performance (1 page maximum) Q: Can the Government confirm that the page requirements for Factor 3: Relevant Corporate Qualifications and Experience (1 page maximum) and the Factor 4: Past Performance (1 page maximum) are in addition to the five page maximum allowed for Volume I – Technical Quote?

A: Yes, the table in Section L-004 has been updated to reflect a total of 6 pages for the Technical Quote, not including the Past Performance Reference Information Form (Attachment 3). The 1-page limitations for Factor 3 continue to apply. See A0001.

4. Section: L-004, D. Content Requirements Page Number: 55 and 56 Solicitation Requirement: Factor 4: Past Performance, (a) Contracts information, (1) Past performance information form Factor 4: Past Performance, (d) Past Performance Questionnaire

19AQMM26Q0030-A0001

Q: Can the Government confirm that Attachment 2 functions as both the Past Performance Information Form and the Past Performance Questionnaire?

A: No, the Past Performance Information Form has been added as a new Attachment 3.

See A001.

5. Section: SOW 3.1 Requirements Page Number: 6 and 14 Solicitation Requirement: 5.5 Delivery and Installation shall be at INM IN Av. Homero 1832, Polanco, Polanco I Secc, Miguel Hidalgo,11510 Ciudad de México, CDMX, Mexico.

Q: Please confirm the INM building access process, including any required government escorts, badging, background checks, or local vetting requirements for contractor technicians performing on-site installation and configuration.

A: After the contract is awarded and prior to delivery, the contractor must provide, at least 48–72 hours in advance, electronic copies of valid identification (INE or passport) for all personnel who will require access to the facilities. This will allow INM to conduct the necessary vetting and issue identification stickers upon arrival at the facility. INM personnel will escort all contractor staff at all times while on site.

6. Section: SOW 3.1 Requirements Page Number: 4 Solicitation Requirement: The vendor shall acquire new items listed in Table 1- Hardware and Software, and all the necessary artifacts to configure (install operating system, install database, register licenses, apply patches, etc.)… Q: For Microsoft SQL Server and Microsoft Windows Server licensing, please confirm whether physical license media is required, or if electronic license delivery and online activation using product keys is acceptable.

A: Electronic licenses are acceptable if they are valid copies of Windows and SQL Server (recommended version).

7. Section: SOW 3.1 Requirements

Solicitation Requirement: The vendor shall acquire new items listed in Table 1- Hardware and Software Q: Please confirm the preferred language for on-site coordination, technical documentation, installation reports, and acceptance documentation (English, Spanish, or bilingual).

A: Spanish is required for on-site coordination. All documentation and reports must be provided in both Spanish and English.

8. Section: SOW 5.0 Delivery, 5.4

Page Number: 6 Solicitation Requirement: 5.4 Once operating system and database have been installed, the licenses registered, the patches applied, the network configuration setup, Contractor shall test it in presence of INM IT personnel.

Q: Please provide a detailed acceptance testing checklist or confirm what functional, performance, and security tests INM IT personnel will perform during on-site acceptance testing.

A: INM IT personnel provided the following Server Delivery Checklist:

1. General Information:

• Project / Service

• Client / Requesting Area

• Vendor / Integrator

• Delivery Date

• Delivery Responsible Party

• Receiving Responsible Party

• Serial Number / Asset Number

• Model / Manufacturer

• Physical or Logical Location

2. Service Management Compliance

• Defined service scope

• Documented Service Level Agreement (SLA)

• Escalation procedure

• Assigned service desk

• Incident management enabled

• Documented change management

3. Hardware Review

• Proper physical condition

• Labels and assets registered

• CPU meets specifications

• RAM validated

• Storage configured

• RAID operational

• Functional network interfaces

• Accessible management console

4. Operating System

• Operating system installed

• Version matches requirements

• Valid licensing

• Updates applied

• Hostname configured

• Correct time zone

• Administrative users created

5. Software and Services

• Applications installed

• Correct versions

• Active licenses

• Services running

• Dependencies validated

• Technical documentation delivered

6. Information Security

• Access policies applied

• Privileged users controlled

• Secure passwords

• Firewall configured

• Antivirus / EDR active

• Logs enabled

• Encryption enabled (if applicable)

• Patch management active

7. Network and Communications

• IP address configured

• DNS operational

• Internal connectivity validated

• Secure remote access

• Documented ports

8. Backup and Continuity

• Defined backup policy

• Configured backup frequency

• Backup destination

• Successful restore test

• Documented recovery plan

9. Delivered Documentation

• Operations manual

• Architecture diagram

• Credentials

• Licenses

• Installation log

• Responsibility matrix (RACI)

9. Section: SOW 3.1 Requirements

Solicitation Requirement: The vendor shall acquire new items listed in Table 1- Hardware and Software Q: Please confirm whether locally sourced hardware from authorized Mexican distributors is acceptable, provided all technical specifications and warranty requirements are met.

A: Locally sourced hardware from authorized Mexican distributors is acceptable provided all technical specifications and warranty requirements are met. Please see the revised Table 1 in Amendment 0001.

10. Section: SOW 3.0 Requirements

Solicitation Requirement: 3.2 Contractor shall provide OEM warranty valid in Mexico.

Q: Please confirm the minimum warranty period required for servers and whether OEM on-site support within Mexico City is required.

A: The contractor shall provide products with a valid OEM in Mexico, ensuring that INM can contact the manufacturer directly if necessary. The warranty period offered by the manufacturer must be acceptable; a longer warranty period is preferred.

11. Section: B-002 Delivery Timeline Requirements, SOW 4.0 Period of Performance

Solicitation Requirement: Complete delivery and installation is required 20 calendar days after contract award.

5.1 Contractor shall complete delivery within a period of 20 calendar days after Contract is awarded for all items listed in Table 1 - Hardware and Software.

Q: Please clarify whether rack mounting, power cabling, network patching, labeling, and basic operating system hardening are included within the installation scope.

A: It’s the contractor’s responsibility to perform all necessary installation tasks required by the SOW in Section 3.1. 3.1 has been updated to include these tasks in the scope. See Amendment 0001.

12. Section: B-002 Delivery Timeline Requirements, SOW 4.0 Period of Performance

Solicitation Requirement: Complete delivery and installation is required 20 calendar days after contract award.

5.1 Contractor shall complete delivery within a period of 20 calendar days after Contract is awarded for all items listed in Table 1 - Hardware and Software.

Q: Please confirm whether the 20-calendar-day delivery requirement includes installation and acceptance, or delivery of hardware only.

A: The 20 calendar-day delivery requirement includes delivery of equipment and completion of all services required in the SOW.

13. Section: SF 1449 Box 27a Page Number: 1 Solicitation Requirement: 27a. Solicitation Incorporates by Reference FAR…52.212-4.

Q: Please confirm which Government organization or role (e.g., INM IT, COR) has authority to provide final acceptance of the installation and configuration A: Final acceptance of all of the delivered equipment and completion of all accepted services will be made by the CO or COR as stated in Section E-001 per the roles described in E-003. INM IT is expected to assist in inspection and testing as the services are performed at their facility, but they are not party to the contract.

14. Section: E-005 Methods of Surveillance Page Number: 10 Solicitation Requirement: The Government (CO, COR, ACOR, or GTM) reserves the right to perform spot checks of services and to review contractor produced deliverables, as applicable.

Q: Please confirm whether as-built documentation, configuration baselines, and administrative credential handover are required as part of acceptance.

A: Confirmed, yes. See solicitation Amendment A0001 SOW Section 3.4.

15. Section: Attachment 1 Pricing Spreadsheet Page Number: N/a Solicitation Requirement: Attachment 1, CLIN Pricing Tab: Column C, Rows 39-43 Summary Pricing Q: Please confirm that offerors can adjust totals in the spreadsheet to ensure accuracy in column C, rows 39-43.

A: A corrected version of Attachment 1 is provided (A0001) with this amendment.

Please use this corrected version of Attachment 1 when submitting your quotations.

16. Section: Table 1—Hardware and Software Line Item 2

Page Number: 5 Q: It is described that a license of 16 cores of "Windows Server Enterprise" license is required but the number of licenses does not correspond to the number of cores, there must be 8 to cover the total 128 cores of the server. Is my assessment is correct?

A: See amended Table 1 in A0001.

17. Section: Table 1—Hardware and Software Line Item 2-3

Q: In the line of item 2 "Windows Server Datacenter" licensing is requested but cannot coexist with the "Windows Standard Edition" license, please confirm the type of license required

18. Section: Table 1—Hardware and Software Line Item 4

Q: It describes that a "SQL Enterprise license. Microsoft SQL Server 2022Enterprise with 16Core License" but the number of licenses corresponds to the number of cores, there must be 8 to cover the total 128 cores of the server. Is my assessment is correct?

19. Section: Table 1—Hardware and Software Line Item 5/Client Access License

Q: "Client Access License" is required with reference to "Microsoft SQL Server2022 Standard - 5User Client Access Licenses (CALs),NFI, English", this client license is not compatible with the "enterprise" type, the same version as the base software must be required. It is requested to be changed to "Enterprise".

20. Section: Table 1—Hardware and Software Line Item 7

Q: It is described that a license of 16 cores of "Windows Server Standard" is required but the number of licenses does not correspond to the number of cores, there must be 8 to cover the total 128 cores of the server. Is my assessment correct?

A: 16 cores are required without the need for scalability. See amended Table 1 in A0001.

21. Section: Table 1—Hardware and Software Line Item 7

Q: Client Access License will be required for this server and how many CALs are required?