Attachment F - Past Performance Questionnaire.xlsx
XLSX spreadsheet 27 KB Posted
- Solicitation number
- 19AQMM24R0113
About this file
This document is a Past Performance Questionnaire for the Department of State's Next Generation (NextGen) Passport Personalization Printers program. The questionnaire is designed to obtain feedback from government agencies that have previously contracted with the prospective offeror. It covers various evaluation criteria, including technical services, quality of services, timeliness of performance, price/cost control, business relations, and customer satisfaction. The government is requesting the completed questionnaire be emailed to the provided address.
The related federal contract opportunity is for the Next Generation (NextGen) Passport Personalization Printers Support, a solicitation issued by the Department of State Office of Acquisition Management. The solicitation will be released in final form shortly, and no responses are required for this draft notice.
View the file
Other files
Show all 25
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Customer Satisfaction Survey
| PAST PERFORMANCE CUSTOMER SATISFACTION SURVEY | |
| Introduction: The United States Department of State (DOS) is currently conducting a competitive procurement for its Next Generation (NextGen Passport Personalization Printers program, for which the prospective offeror [insert name of company] has been requested to identify Government agencies with whom it is currently or has been recently under contract, to serve as potential references on its past performance record. You are being asked to complete the attached Contractor Past Performance Survey. You may also be contacted by a DOS procurement official to arrange a telephone interview, using the survey as the focal point of the interview. To ensure frank and open evaluations and expressions of opinions by evaluators, all parties are advised that the identity of respondents completing the survey will be held in confidence and will not be released or disclosed to the contractor or outside the Government. | |
| Instructions: Please complete all areas of this form indicated in light yellow. | |
| PART I - CONTRACT INFORMATION | |
| a. Contractor: | |
| b. Customer Name (Federal Agency or Other): | |
| c. Technical Point of Contact Information | |
| i. Name: | |
| ii. Telephone Number: | |
| iii. Facsimile Number: | |
| iv. E-mail Address: | |
| v. Mailing Address: | |
| vi. Position Title/Grade: | |
| d. Contract Number: | |
| e. Type of Contract | (Select responses from drop down menu) |
| i. Negotiated or Sealed Bidding: | |
| ii. Competitive or Non-Competitive: | |
| iii. Firm-Fixed-Price, Cost-Plus, Time-and-Materials/Labor Hour, Hybrid, or Other: | |
| iv. Indefinite Quantity, Requirements, or neither: | |
| f. Contract Period of Performance: | |
| h. Initial Contract Value: $ | |
| i. Current (or Completed) Contract Value: $ | |
| j. Brief Description of the Contract Requirement: | |
| PART II - GOVERNMENT PAST PERFORMANCE/CUSTOMER SATISFACTION EVALUATION | |
| EVALUATION CRITERIA | |
| EXCELLENT: Indicates the Contractor's performance within the area of evaluation clearly and consistently exceed contractual requirements. | |
| SATISFACTORY: Indicates the Contractor's performance within the area of evaluation met the contractual requirements. | |
| MARGINAL: Indicates the Contractor's performance within the area of evaluation experienced minor problems for which solutions were satisfactory. | |
| UNACCEPTABLE: Indicates the Contractor's performance within the area of evaluation experienced serious problems. The Contractor is/was in danger of being unable to satisfy contractual requirements and timely recovery is not likely or did not occur. |
| EVALUATION AREA 1: TECHNICAL SERVICES | |
| (Select the rating that applies from drop down menu) | |
| Overall understanding of and ability to provide IAI BMOne and BMPro passport printers to include Print Controller and Chip Encoder software: | |
| Overall understanding of and ability to provide, install, support the technical development and maintenance required for the NextGen Passport Personalization Printers to include the Print Controller and Chip Encoder software integrate printers with client software: | |
| Overall understanding of and ability to provide IT Integration services: | |
| Overall understanding of and ability to provide logistical and technical support services: | |
| Overall understanding of and ability to maintain and operate minimum of top security clearance required facilities: | |
| Overall ability to integrate and manage team partners to ensure successful mission performance | |
| Overall ability to provide professional employees with applicable professional certifications within the prescribed timelines: | |
| Overall ability to promote an environment with highly rated customer service: | |
| Overall understanding of and ability to maintain quality of program management: | |
| Overall ability to coordinate and integrate work to prevent unnecessary duplication of services and minimize disruptions to contract timelines: | |
| Overall effectiveness in program, risk, quality, performance management capabilities: | |
| EVALUATION AREA 2: QUALITY OF SERVICES | |
| (Select the rating that applies from drop down menu) | |
| Overall ability to proactively and aggressively perform contract requirements: | |
| Effectiveness of the contractor's training program and performance skills: | |
| Ability to retain qualified personnel on the project: | |
| Timeliness in filling open positions: | |
| Effectiveness and reliability of contractor's key personnel: | |
| EVALUATION AREA 3: TIMELINESS OF PERFORMANCE | |
| (Select the rating that applies from drop down menu) | |
| Overall performance in planning, scheduling, and monitoring: | |
| Completion of major milestones on schedule: | |
| Timely completion of efforts within period of performance: | |
| EVALUATION AREA 4: PRICE/COST CONTROL | |
| (Select the rating that applies from drop down menu) | |
| Quality, completeness, and accuracy of price/cost proposals/invoices: | |
| Accuracy and timeliness of cost reports: | |
| Ability to perform within negotiated costs/prices: | |
| Ability to provide innovative solutions that resulted in cost savings: | |
| EVALUATION AREA 5: BUSINESS RELATIONS | |
| (Select the rating that applies from drop down menu) | |
| Ability to effectively manage contract: | |
| Ability to work in collaboration with other contractors towards a common goal: | |
| Ability to choose and manage quality subcontractors: | |
| EVALUATION AREA 6: CUSTOMER SATISFACTION | |
| (Select the rating that applies from drop down menu) | |
| Maintains a single effective point of contact to manage and resolve problems: | |
| Effectiveness in interfacing with personnel in your organization: | |
| Overall ability to resolve performance issues: | |
| EVALUATION AREA 7: OVERALL CONTRACT PERFORMANCE | |
| (Select the rating that applies from drop down menu) | |
| Based on this contractor's overall performance, would you award this contractor another contract? |
| Thank You for completing this past performance evaluation. Please email the completed survey to the following address: |
| E-MAIL ADDRESS: MejiaKJ@state.gov |
19AQMM24R0113
Attachment F
File details come from the government source that posted it. Updated .