19AQMM23R0112 A00001 Dec 15.pdf

19AQMM23R0112

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

1. CONTRACT ID CODE RATING

2. AMENDMENT/MODIFICATION NO.

A00001

3. EFFECTIVE DATE

12/13/2023

4. REQUISITION/PURCHASE REQ. NO. 5. PROJECT NO. (If applicable)

LMAQMCODE

OFFICE OF ACQUISITION MANAGEMENT (A/LM/AQM)

PO BOX 9115, ROSSLYN STATION

US DEPARTMENT OF STATE

ARLINGTON, VA 22219

Shayani Mukherjee

NAME

571-345-2419

TEL.

mukherjees1@state.gov

EMAIL

6. ISSUED BY CODE7. ADMINISTERED BY (If other than Item 6)

9A. AMENDMENT OF SOLICITATION NO.

19AQMM23R0112

CONTACT: UEI:

CODE FACILITY CODE

8. NAME AND ADDRESS OF CONTRACTOR (No., street, country, state and ZIP Code) (X)

X 9B. DATED (SEE ITEM 11)

11/06/2023

10A. MODIFICATION OF CONTRACT/ORDER NO.

10B. DATED (SEE ITEM 13)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X XThe above numbered solicitation is amended as set forth in item 14. The hour and date specified for receipt of Offers is extended, is not extended, Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods: (a) By completing items 8 and 15, and returning __1__copies of the amendment;(b)By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM ONLY APPLIES TO MODIFICATION OF CONTRACTS/ORDERS. IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

See Summary of Technical Changes.

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print) 16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

Shayani Mukherjee

(Signature of person authorized to sign)

15B. CONTRACTOR/OFFEROR 15C. DATE SIGNED

By (Signature of Contracting Officer)

16B. UNITED STATES OF AMERICA 16C. DATE SIGNED

NSN 7540-01-152-8070

Previous edition unusable

STANDARD FORM 30 (REV. 10-83)

Prescribed by GSA FAR (48 CFR) 53.243

CGFS // CGFS

SENSITIVE BUT UNCLASSIFIED

A0001 Summary of Technical Changes

The purpose of amendment A00001 is to capture all the changes below. The government has provided a summary of all technical changes below. All changes are yellow highlighted in pdf

A00001.

Note: Attachment 1: Offerors must provide estimated full loaded hourly rates and estimated additional hourly rates for vacant labor categories with zero personnel in addition to the labor categories with personnel.

1. Page 1 Set aside 8A percentage corrected although the amendment will not display in the pdf..

2. Page 1 Offer Due Date is 5:00 pm ET corrected on sam.gov.

3. Pricing Schedule and position breakout are both revised. Offerors must provide hourly rate for all labor categories.

4. Position Description Attachment 03-Domestic Deputy Program Manager is removed.

5. B-012 Additional Hours is clarified.

6. C 1.3.5 has been removed.

7. C.3.5.7- SECCUS Required Training removed.

8. F-004 3.21. has been revised.

9. H-003- Contractor Training- SECCUS Required Training removed.

10. H-004 E.1 revised to state 10 hour.

11. Section J Attachments is revised to include updated Attachment 1,2, and 3.

12. L004: due date is revised to 1/16/23 at 5:00 PM

13. L-011 Proposal Instructions revised contents of Volume I and II.

14. L-012 Compensation plan is revised.

15. L-012 Subfactor 2: Key Personnel is revised.

16. L-012 Subfactor 3: Transition Plan is revised.

17. L-012 Language added Factor 3: Past Performance of Subcontractor is allowed if the Sub will perform a significant portion of the work up to 50% and must demonstrate added value as proposed in the Management Plan. In essence, the Prime will not achieve a higher rating than Neutral on Factor 3 by leveraging the Sub knowledge and expertise without the Sub being a significant partner.

18. L-012 Factor 3: Past Performance the total has been limited to three to five contracts.

19. L-012 Factor 3 Relevant Past Performance is revised to include the Middle East region.

20. P. 59 Volume II Business Management amended to include financial statements from

2021 through December 2023.

21. M001- M003 are re-ordered

Clause Title Fill-ins

652.209-79 Representation by Corporations Regarding an Unpaid Delinquent Tax

Liability or a Felony Criminal Conviction under any Federal Law.

(DEVIATION)

B-001 - GENERAL

This is a nonpersonal services contract, as defined by Federal Acquisition Regulation (FAR) 37.101. The DoS Office of Acquisition Management (A/LM/AQM) will issue Time-and-Materials Labor-Hours TOs in accordance with FAR Part 16.5 and the procedures set forth in Sections G, H and I.

B-002 - TYPE OF CONTRACT

This single award is an Indefinite-Delivery Indefinite-Quantity, Time-and-Materials Labor-Hours contract, with fixed prices.

B-003 - MINIMUM AND MAXIMUM CONTRACT AMOUNTS (NOV 2008)

Per FAR 52.216-22 “INDEFINITE QUANTITY,” the minimum for this indefinite quantity contract shall be any quantity or combination of supplies and services equal to the amount set forth below:

$10,000.00

The maximum for this indefinite quantity contract (including options) shall be any quantity or combination of supplies and services not equal to or exceeding: $99,000,000.

(End of Clause)

B-010 - POST HARDSHIP DIFFERENTIAL PAY AND DANGER PAY

Post Hardship Differential Pay and Danger Pay, which are forms of incentive compensation, will be generally allowable. If incurred, they shall be allocated separately. However, Government payment of such costs is contingent on the Contractor meeting all of the following requirements:

a) Paying Post Hardship Differential Pay and Danger Pay is part of the Contractor’s established incentive compensation plan or policy, or employer/employee agreement, pursuant to FAR 31.205-6(f) (Bonuses and Incentive Compensation).

b) Payment of such costs is otherwise consistent with FAR Part 31.

c) Payment will be made only for areas identified as Post Hardship Differential Pay areas and/or Danger Pay areas in Section 920 of the Department of State Standardized Regulations (DSSR).

d) Payment will be made only for eligible employees. “Eligible employees” are employees:

• whose country of citizenship is not in the place of performance; and

• whose primary residence is in an area not identified in Section 920 of the DSSR, or an area identified in Section 920 of the DSSR with an applicable DSSR percentage that is less than the respective applicable DSSR percentage for the place of performance.

e) Payment for a given workweek for an eligible employee will not exceed the dollar amount resulting from multiplying the applicable DSSR percentage by the employee’s basic compensation for the given workweek.

f) The applicable DSSR percentage will be the DSSR percentage effective at the time of performance.

g) An eligible employee’s basic compensation for a given workweek is the dollar amount attributable to the employee as a result of the employee’s productive hours and paid-time-off (e.g., sick, vacation, holiday) hours for the given workweek. It is the employee’s base salary/unloaded compensation for the given workweek. However, such compensation must:

• benefit the contract; and/or

• be an equitable amount that is necessary to the overall operation of the business, although a direct relationship to any particular cost objective (e.g., contract) cannot be shown.

h) The number of hours included in an eligible employee’s basic compensation for a given workweek cannot exceed the number of hours in the employee's normal workweek. A normal workweek is defined as 40 hours.

i) Basic compensation will consist of actual incurred base salary/unloaded compensation.

j) An eligible employee may receive Post Hardship Differential Pay and Danger Pay during paid-time-off only when the employee takes paid-time-off in the place of performance or in another Post Hardship Differential Pay and Danger Pay area, respectively. When an eligible employee takes paid-time-off in another Post Hardship Differential Pay and/or Danger Pay area, payment will be based on the applicable DSSR percentage(s) for the place of performance.

k) Payment of Post Hardship Differential Pay for an eligible employee will not commence until the eligible employee has served 42 calendar days in the place of performance. Payment will commence on the first productive or non-productive day after day 42, and not be retroactive for the previous days. The 42 calendar days are not required to be consecutive, and “served” consists of productive time, paid-time-off, and time otherwise spent in the place of performance.

l) Payment of Post Hardship Differential Pay for an eligible employee will conclude when the eligible employee departs the place of performance, unless such departure is to another Post Hardship Differential Pay area during paid-time-off.

m) For Post Hardship Differential Pay, when an eligible employee has not yet served 42 calendar days and returns to the place of performance after an absence from the place of performance, the number of days served resumes on the day of return. For example, if an eligible employee served 30 calendar days in the place of performance and departed the place of performance for 14 days, the day of return (day 44) will be considered day 31 of days served.

n) Payment of Danger Pay for an eligible employee will commence on the day of arrival in the place of performance and conclude on the day of departure from the place of performance, unless such departure is to another Danger Pay area during paid time off.

B-011 - DEFENSE BASE ACT INSURANCE

Effective July 22, 2012, DoS does not have a Department-wide contract for DBA insurance. Contractors may continue using DBA policies until they expire. Contractors requiring new DBA insurance may purchase new insurance policies directly from any DOL approved insurance provider. Approved providers can be found at the Department of Labor website http://www.dol.gov/owcp/dlhwc/ lscarrier.htm. Proof of DBA Insurance shall be provided to the Contracting Officer not later than 30 days after award.

B-012 - ADDITIONAL HOURS

Additional hours are not utilized regularly, but may be necessary should the Government require a surge in service to support the mission. Note that the estimated number of additional hours is not an exact number.

Fully loaded additional hourly rate and the fully loaded estimated hourly rate in each labor category overseas shall be the same in attachment 1 Pricing Schedule. Any work hour above the normal work week (as stated in H004 E.1) at the domestic and overseas location(s) will be charged at the additional hourly rate. The contractor needs to get COR approval for any work that will be charged at the additional hourly rate prior to work being performed.

MukherjeeS1 Highlight

C-001 - STATEMENT OF WORK

1.0 INTRODUCTION

The Bureau of Diplomatic Security (DS) is charged with providing a safe and secure environment for U.S. Government (USG) personnel working under Chief of Mission authority. In support of this mission, DS provides policy and program support, advice, and guidance to senior DS management and Regional Security Offices worldwide. DS support includes strategic operational planning, coordination and evaluation of security programs, budgetary planning, and interaction with other departmental bureaus and U.S.

Government agencies.

1.1 BACKGROUND

The mission of Regional Security Offices (RSOs) is to provide a secure environment for the conduct of U.S. diplomacy and the protection of Americans and American interests in their respective regions. RSOs manage a wide array of security programs and provide a multitude of security-related services designed to maximize protection of Chief of Mission (COM) personnel, facilities, and sensitive information. This mission, as well as the overall U.S. diplomatic mission, requires frequent coordination and interaction with host country officials and local national personnel. To facilitate communications and security operations, the U.S. Department of State (DOS), Bureau of Diplomatic Security requires the services of a contractor to perform language- related services, including interpreting, translating and transcription. With the security threats escalating worldwide, intelligence, information, and analysis become more critical to our security operation. RSO requirements are expanding to conduct all-source analysis from various indigenous threat streams and collectors. Pervasive and complex threats require all-source intelligence analysis by highly skilled, cleared and experienced intelligence professionals. TOP SECRET / SCI-cleared intelligence analysts will enhance our efforts in this regard to more timely analyze and evaluate information.

1.2 OBJECTIVE

1.2.1 U.S. diplomatic mission requires frequent coordination and interaction with host country officials and local national personnel.

To facilitate communications and security operations, the U.S. Department of State (DOS), Bureau of Diplomatic Security requires the services of a contractor to perform language-related services, including interpreting, translating and transcription. All Contractor personnel shall support the operational management of the Regional Security Officer and/or his designee

1.2.2 The Contractor shall also provide security-related support to assigned Regional Security Offices, including assisting with vetting of U.S. citizens, third country nationals, and local nationals supporting the Embassy. Contractor personnel deployed under this contract shall assist with various steps of the background and suitability investigation process, check applicants through U.S.

Government databases, and obtain biometrics data of individuals applying for access to the Embassy. Contractor personnel shall also conduct interviews of applicants, ensure applicants properly complete all necessary documents, and complete written reports summarizing investigative findings.

1.2.3 Counterintelligence threats by insider activity from nationals working or doing business with the Mission which requires a more robust and dedicated insider threat and vetting program. This program requires augmentation of SECRET-cleared linguists and translators to oversee and ensure the integrity of the polygraph examinations.

1.2.4 To augment RSO operations and programs the Contractor shall support this purpose by;

1.2.4.1 Recruiting, screening, and selecting highly qualified personnel.

1.2.4.2 Planning and managing required travel.

1.2.4.3 Ensuring personnel possess and maintain required security clearances.

1.2.4.4 Properly submitting required deliverables and invoices.

1.2.4.5 Ensuring compliance with requirements of this contract.

1.3 SCOPE

1.3.1 The positions supporting vetting or investigations hours and work week would be determined by the task order location. In overseas locations the work schedule may require flexibility and could be subject to change with short notice, occasionally requiring late evening work. Provide consecutive interpretation of conversations back and forth between target language and English for periods of up to four (4) hours at a time.

1.3.2 Vetting Support: The positions will support the vetting of local staff. The vetting unit directly supports the RSO office at Diplomatic Posts by biometric enrollment of local national employees and job applicants. The until will also conduct analysis of information derived from biometric enrollments and other sources.

1.3.3 Provide language-related support to assigned Regional Security Offices worldwide. Target languages and security requirements for each of the anticipated positions, but not limited to, are identified below in Section 2.0. Services include interpreting, translating transcription, validation, and summarizing, as defined below:

1.3.3.1 Interpret: To render spoken words orally and simultaneously or consecutively from the target language(s) into English, or to render spoken words from English into the target language(s).

1.3.3.2 Translate: To render the spoken or written word of one language(s) into the written form of another language(s), then save the results on a Government-owned computer diskette or other storage media and/or in printed format, successfully using the computer, keyboard, Microsoft Office suite of software programs, and in written notes in English or the target language(s).

1.3.3.4 Transcribe: To render the spoken word of a language(s) into the written form of the same language(s), then save the result on a Government-owned computer or electronic media and/or in printed format, successfully using the computer, keyboard, Microsoft Office suite of software programs, and in written notes in English and/or the target language(s).

1.3.3.4 Validate: To review a translation or transcription conducted by someone other than the individual performing the original translation, transcription, or the quality control review of the specified original work in order to attest to the accuracy of the final work.

1.3.4 In addition, personnel may have related collateral duties specific to their assignment. Such duties may include liaison with host country officials, administrative office support, escorting un-cleared personnel.

2.0 STAFFING SUPPORT

2.1 The Contractor shall provide personnel to fill required positions as requested herein. While roles, responsibilities, and work product requirements and priorities may change over time in response to a fluid environment, tasks and functions broadly will likely include, but not be limited to filling the following positions (see Staffing Support in Attachment 1):

2.2 The Contractor shall provide a listing of the proposed staffing to the Contracting Officer Representative in order to seek Sponsor Letters for their VISA applications. The following information is required:

a.

• Full Name (First Middle Last)

• Title and Organization

• Passport Number

• Passport Issue Date

• Passport Expiration Date

• Date of Birth

• Place of Birth (State, County)

• Date of Travel

2.2.1 For those staff members point of deployment is other than Washington D.C., the VISA process must follow that host country’s Embassy’s requirements. The Program Office or Contracting Officer Representative (COR) will assist with those personnel in retrieving the Sponsor Letter.

C.3.0 CONTRACTOR FURNISHED MATERIAL AND SERVICES

C.3.1 The contractor shall furnish material and services required for performance under this contract. In the event the Contractor is required to purchase property under the ODC CLIN during the performance of this TO/contract, compliance with the procedures of FAR Part 45 is required. If applicable, or if warranted, a written list by the COR shall be provided that identifies contractor acquired equipment. Procurement of any equipment without specific instruction from the COR shall be considered unauthorized and unallowable.

C.3.2 Contractor shall be required to provide requisite DBA, health, medical, and dental insurance.

C.3.3 Daily meals shall not be a Government reimbursed cost. Contractor shall be responsible to pay for their own meals.

C.3.4 Contractor shall be responsible to provide transportation for fully qualified candidates selected for deployment to and from their declared Home of Record (HOR) to the point where Government provided transport shall be provided. Depending on assignment, R&R cost construct shall be necessary.

C.3.5 Passports, Visas, Travel Health and Insurance The contractor is responsible for obtaining all travel documents, foreign currency, travel medical care, and insurance for contractor personnel. This includes passports, visas and visa photos; foreign country entry and exit fees; commissions for conversion of currency;

recommended or required medical exams, inoculations or vaccinations, travel medicine or insurance; and travel health care expenses incurred overseas including emergency services such as hospitalization, medical evacuation, and repatriation of remains of deceased contractor personnel. Cost shall be reimbursable using ODC CLIN.

C.3.5.1 The contractor shall ensure that contractor staff are familiar with country-specific entry/exit requirements and conditions that could affect their travel status or health. Recommendations and tips on traveling abroad can be found at the DOS website, http:// travel.state.gov.

C.3.5.2 All contractor personnel required to travel abroad in performance of their duties must have a valid U.S. passport and country visa. The contractor shall ensure that contractor personnel have all required documentation for foreign travel. The contractor shall be responsible for the timely issuance and renewal of all passports and visas.

C.3.5.3 Country clearance from Post is required prior to travel and obtained by the COR. The contractor shall provide to the COR the following prior to making any deployment arrangements. Contractor Staff MUST BE CLEARED FIRST BEFORE DEPLOYMENT.

C.3.5.3.1 Required Information for Approval:

i. Name: [first and last name]

ii. Agency/Organization:

iii. Employment Type:

iv. Email address: [personal and official email address]

v. Phone number: [with country code, US is “1”]

vi. Country of Birth:

vii. Passport Number:

viii. Passport Type:

ix. Clearance Level:

x. Emergency Contact: Provide full name and contact information (email and telephone number), C.3.5.3.2 Additional Information: You must include the following information:

i. Gender

ii. Name and phone number of hotel at transit point.

iii. Confirmation of visa C.3.5.4 LOGISTICS: Visas, Air Travel, and Travel Orders

i. Departing flight information must be listed under Carrier Information.

ii. Visas are required prior to arrival for all travelers regardless of transit points.

iii. Host country Embassy in Washington will issues visas.

iv. Contractors must bring a copy of their Contract/Task Orders/authorization with them as well as eCountry Clearance.

v. Depending on assignment, contractor should coordinate with COR and Post for arrivals.

C.3.5.5 MEDICAL

i. Depending on assignment, if not being in-processed for this eCC via OIP and you were not issued a medical clearance through the State Department-approved medical clearance office, you must submit your medical clearance via email to appropriate post Health Unit.

ii. Third Party Contractors who are not authorized to use the Post’s Health Unit services must list medevac coverage and health insurance. This must be stated on the eCC. If there is a change of contract, the traveler must notify the Health Unit at post before the new contract takes effect.

iii. Depending on assignment, Third Party Contractors who will not be using the Post Health Unit services must list the name and phone number of the in country medical point of contact.

C.3.5.6 ACCOMODATION:

i. Depending on assignment, all lodging is arranged on the Embassy Compound. Housing is assigned upon receipt of an eCountry Clearance (eCC). Depending on assignment, Third Party Contractors can expect to be assigned to single Containerized Housing Units (CHUs) for their entire tour; and shared accommodations, only when necessary.

ii. Depending on assignment, sheets, blankets, pillows and towels are provided. Rooms are cooled/heated using split unit ACs, but may be cool at night during winter months.

C.3.5.7 TRAVEL

Contractor may/shall be required to attend:

1. i. CT650 Foreign Affairs Counter-Threat (FACT) Course,

ii. CT401 Counter Threat Awareness Training (Online),

iii. FT610 Iraq Familiarization

Contractor is to submit flight itineraries for country clearance no later than 21 days prior to departure. In cases when the request is issued with less than 30 days’ notice, the contractor shall be responsive to government requirements. Contractor support staff shall not travel without country clearance. Once clearance is obtained from Post, the contractor must notify and seek concurrence from the Project Manager RSO for any changes or substitutions.

Travel (Augmenting Base Contract Language)

a. Travel is a significant requirement and Joint Travel Federal Regulation will be followed and offered to 3rd party contractors performing under this requirement. If any of this section or travel related guidance in this requirement contradicts Joint Travel Federal Regulation supersedes the information contained in this requirement. The contractor shall manage high volume, cost effective international travel with frequent changes. Contractor shall manage travel in a responsible manner with the goal of minimizing overall travel costs. Travel is a significant requirement. The contractor shall provide cost effective management of high volume, high dollar value international travel with frequent changes. Travel shall be managed in a responsible manner with the goal of minimizing travel costs.

b. The U.S. Government will reimburse the contractor for the allowable travel costs incurred by the contractor in performance of the TO and determined to be in accordance with FAR Part

c. The contractor must comply with Federal Travel Regulations (FTR). Contractor is not eligible for government airfares, however, the contractor is required to use U.S. flag air carrier service unless a statutory exception is documented in accordance with 41 CFR Part 301-10.136, Part 301-10.137 or Part 301-10.138, or FAR Subpart 47.403.

d. The contractor shall comply with the Federal Travel Regulations (FTR) regarding airfare. On flights over 14 hours, the U.S.

Government will reimburse per diem for an optional rest/preparation period up to 24 hours en-route or upon arrival at the outbound destination. In lieu of a rest stop, the government will reimburse a day pass at a business class lounge.

e. Hotel reservations are generally coordinated by Post and paid by contractor personnel. Post generally arranges local transportation to and from the airport and between the hotel and the training venue.

SENSITIVE BUT UNCLASSIFIED

MukherjeeS1 Highlight

MukherjeeS1 Highlight

Travel Costs (including foreign travel)

a. Contractor personnel could be required to travel to support the requirements of a task order. Long distance and local travel could be required both in the Continental United States (CONUS) and Outside the Continental United States (OCONUS). For those TOs requiring travel, the Contractor shall include estimated travel requirements in the proposal. The Contractor shall then coordinate specific travel arrangements with the individual TO COR to obtain advance, written approval for the travel about to be conducted. The Contractor’s request for travel shall be in writing and contain the dates, locations and estimated costs of the travel.

b. If any travel arrangements cause additional costs to the TO that exceed those previously negotiated, written approval by TO modification issued by the TO CO is required, prior to undertaking such travel.

c. The Contractor shall, to the maximum extent practicable, minimize overall travel costs by taking advantage of discounted airfare rates available through advance purchase. Charges associated with itinerary changes and cancellations under non-refundable airline tickets are reimbursable as long as the changes are driven by the work requirement. Travel performed for personal convenience or daily travel to and from work at the Contractor's facility or local Government facility (i.e., designated work site) shall not be reimbursed hereunder. Costs associated with Contractor travel shall be in accordance with FAR Part 31.205-46, Travel Costs.

Contractor’s Employees Identification

a. During the period of the TO, the rights of ingress and egress to and from any office for Contractor’s personnel shall be made available as deemed necessary by the Government. All Contractor employees, whose duties under this TO require their presence at any Government facility, shall be clearly identifiable by a distinctive badge furnished by the Government. In addition, corporate identification badges shall be worn on the outer garment at all times. Obtaining the corporate identification badge is the sole responsibility of the Contractor. All prescribed information shall immediately be delivered to the appropriate Government Security Office for cancellation or disposition upon the termination of employment of any Contractor personnel. All on-site Contractor personnel shall abide by security regulations applicable to that site.

b. TO performance may require contractor personnel to attend meetings with government personnel and the public, work within government offices, and/or utilize government email. Contractor personnel must take the following actions to identify themselves as non-federal employees:

1. Use an email signature block that shows name, the office being supported and company affiliation (e.g. #John Smith, Office of Human Resources, ACME Corporation Support Contractor#);

2. Clearly identify themselves and their contractor affiliation in meetings;

3. Identify their contractor affiliation in Departmental e-mail and phone listings whenever contractor personnel are included in those listings; and

4. Contractor personnel may not utilize Department of State logos or indicia on business cards.

c. Impersonation as a Government Officer by a Contractor Employee. It is extremely important that the contractor heed the following:

“Whoever falsely assumes or pretends to be an officer or employee acting under authority of the United States or any department, agency or officer thereof, and acts as such, or in such pretended character demands or obtains any money, paper, document, or thing of value, shall be fined under this title (18 USC 912) or imprisoned not more than three years, or both. “ Further, any contractor serving under this TO shall not depict, infer or allow themselves to be depicted or inferred as Federal Government Workers. They will identify themselves as contractor personnel in all correspondence, be it verbal or written. Failure to follow this instruction shall be cause for immediate removal of offending personnel from the TO and replacement shall be at no charge to the U.S. Government.

d. Contracted support staff may refer to themselves as RSO contract staff or RSO support contractors. They shall not introduce themselves as private security consultants or representatives of commercial or private enterprise.

e. Interrelationships of Contractors If applicable, a Non-Disclosure Agreement (NDA), shall be signed by all Contractor employees assigned to perform services under this contract prior to any work commencing on a TO.

C.5.0 APPEARANCE AND CONDUCT

C.5.1 Contractor support staff represents the contractor, the U.S. Department of State, RSO, as well as the American people Contractor personnel will interface with American and foreign government officials and senior Partner Nation law enforcement personnel. Contractor support staff shall have the highest level of integrity, respect, and cross-cultural sensitivity. Professional conduct is required at all times.

C.5.2 The U.S. Government considers a favorable image a major asset to its mission. Contractor personnel’s attitude, courtesy, and job knowledge are influential in creating a favorable image. Contractor personnel must have the ability to communicate across cultures in order to develop and present technical information to foreign audiences in order to improve their understanding of law enforcement strategies, policies, and operations of the U.S. Government and its partners. Contractor staff shall assist foreign partners and institutions with the development of their capabilities and capacities – for mutual benefit – to address U.S. national or shared global security interests.

C.5.3 Contractor personnel shall present a neat appearance at all times, paying particular attention to their personal hygiene, bearing, clothing and equipment. Small post-type earrings on ear lobes are acceptable. Other earrings or visible body piercing are prohibited.

All tattoos must be covered while performing instructional duties and during RSO-sponsored professional or cultural exchange.

C.5.4 Local Culture and Laws

C.5.4.1 Travel and sightseeing are at individual expense and use of Post resources is prohibited unless specifically authorized.

Contractor support staff shall follow Post security guidance regarding contact with foreign nationals and locally engaged staff.

Personal activities will occur outside official duty time.

C.5.4.1.1 Failure to comply with Post security protocols is cause for immediate curtailment.

C.5.4.1.2 Contractor support staff are bound by the laws of the United States, the Partner Nation, and all other countries through which they transit. The misuse of alcohol and the use of illegal drugs are prohibited. Respect for the local population, culture, and customs must be observed at all times. Solicitation of any kind is strictly prohibited.

C.5.5 Disorderly Conduct C.5.5.1 Use of abusive or offensive language, quarreling, intimidation, and fighting are considered unacceptable performance.

Participation in disruptive activities that interfere with normal and efficient operations is also considered unacceptable performance and shall be grounds for immediate curtailment at the contractor expense. Disruptive activities include making derogatory public comments about the U.S. Government, the State Department, or foreign partners. Contractor personnel curtailed for disorderly conduct or for failure to comply with limitations and requirements herein are unsuitable for future deployment. The Contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance and integrity and shall be responsible for taking such disciplinary action with respect to his employees as may be necessary. The Contractor is also responsible for ensuring that his employees do not disturb papers on desks, open desk drawers or cabinets, or use Government telephones except as authorized.

C.5.5.2 Depending on assignment, curtailments due to employee failure to meet standards or conduct, failure to perform, or voluntary curtailment, to include resignation by the employee, that results in a tour of duty less than the 1 contract year (313 days) may result in reimbursement of all benefits authorized based on the agreed upon 1 year tour (i.e. R&R costs) and may result in employee demobilization costs to borne by the contractor as deemed non-reimbursable.

C.5.5.2.1 If removal of a Contractor employee is required, the Contractor shall take full responsibility and bear all expenses connected with removing and promptly replacing the employee, including travel, transportation and shipping costs, severance pay, local labor or temporary hires incurred prior to replacement employee’s arrival at post, etc.

C.5.5.2.2 The host Government has the right under international law to require removal of any person assigned to a diplomatic mission, and is not required to justify or to state reasons for declaring an individual persona non grata. In such cases, where none of the above-enumerated causes for removal concurrently apply, the employee’s removal will be considered, for purposes of determining responsibility for transportation and shipment of effects, a removal for the convenience of the Government.

C.5.5.2.3 All contractor personnel when at a Foreign Service Mission are subject to the administrative control of the United States Ambassador or Principal Officer of that mission. If that responsible official determines that it is in the best interest of the Government for a contract individual to be removed from that post, that individual must depart as quickly as transportation will allow.

C.5.5.3 The Contractor shall maintain discipline at the site and at all times take all reasonable precautions to prevent any unlawful,riotous or disorderly conduct by or amongst those employed at the site and for the preservation of peace and protection of persons and property in the neighborhood of the project against the same. The Contracting Officer may require the Contractor, at the Contractor’s expense, remove any employee that the Contracting Officer deems incompetent, careless, insubordinate or otherwise objectionable, or whose continued employment on the project is deemed by the Contracting Officer to be contrary to the Governments interests.

C.5.5.3.1 The COR may, by written notice to the Contracting Officer, direct the removal and/or replacement of Contractor personnel.

A Contractor employee may be removed from duty for cause (misconduct, DS determination of unsuitability for sensitive duties and/ or loss of personnel security clearance, or unsatisfactory performance). Upon written notice from the Contracting Officer, the contractor shall remove the offending employee and the Contractor shall find a suitable/qualified replacement.

C.5.5.3.2 The government retains the right to direct the replacement or removal from post of any worker who fails to comply with all appropriate regulations or whose conduct is embarrassing or otherwise damaging to the United States’ interests. A determination to remove a contractor employee due to misconduct or unsuitability may involve, but is not limited to, the following types of misconduct:

a) Neglect of duty, unsatisfactory performance, unreasonable delays or failure to carryout assigned tasks

b) Conducting personal affairs during official time

c) Refusing to render assistance or cooperate in upholding the integrity of the objectives of this TO/Contract.

d) Falsification or unlawful concealment, removal, mutilation or destruction of any document or record, or concealment of material facts by willful omissions from documents or records.

e) Disorderly conduct, use of abusive or offensive language(s), quarreling, intimidation by words or actions, or fighting.

Participation in disruptive activities that interfere with the normal efficient operation of the worksite.

f) Theft, vandalism, immoral conduct, or any other criminal action under U.S. or host country law.

g) Selling, consuming or being under the influence of drugs, or other illegal substances which produce similar effects.

h) Abuse of alcohol.

i) Improper use of credentials.

j) Any evidence of that would indicate that the individual is guilty of security violations including restricted or prohibited market dealings, currency manipulation, violations of the post contact policy regarding criteria country nationals, espionage, or treason.

k) Noncompliance with post security policy.

C.6. Transition

Transition from the previous IDIQ to the new IDIQ will be 90 calendar days (3 months). The start date of the transition shall be stated in the contract award letter. Contract performance shall begin after the 90 calendar days of transition is complete. .A formal contract stand up letter with an effective date will be issued by the Contracting Officer prior to commencement of contract performance.

The COR and CO shall schedule a meeting with the vendor for a summary final meeting of the transition period before the period of performance commences. Weekly meetings shall be held to monitor transition for the 90 days.

D-001 - PRESERVATION, PACKAGING, PACKING AND MARKING

Preservation, packaging, packing, and marking of all deliverables must conform to normal commercial packing standards to assure safe delivery at destination.

Unclassified data shall be prepared for shipment in accordance with requirements set forth in the Task Order, or if none is specified, pursuant to industry standards.

D-003 - SOFTWARE AND MAGNETIC MEDIA MARKING

Packages containing software or other magnetic media shall be marked in accordance with requirements set forth in the Task Order, or if none is specified, shall be marked on external containers with a notice reading substantially as follows: “CAUTION: SOFTWARE/

MAGNETIC MEDIA ENCLOSED DO NOT EXPOSE TO HEAT OR MAGNETIC FIELDS”

Section E - Inspection and Acceptance

MukherjeeS1 Highlight

E-002 - INSPECTION AND ACCEPTANCE

Inspection and acceptance of the services to be provided hereunder shall be made by the Contracting Officer’s Representative.

E-003 - PERFORMANCE EVALUATIONS

The Government reserves the right, at all reasonable times, and upon reasonable notice to the Contractor or Subcontractor, to inspect or otherwise evaluate the work performed or being performed at the location at which it is being performed. If any inspection or evaluation is made by the Government on the premises of the Contractor, or a Subcontractor, the Contractor shall provide all reasonable facilities and assistance for the safety and convenience of the Government’s representatives in the performance of their duties. All inspections and evaluation by the Government’s representatives shall be performed in such a manner as will not unduly delay work. The Government will endeavor to conduct all audits, inspection and evaluations in accordance with the highest levels of established professional auditing practices and standards. If a written report of such inspection or evaluation is prepared which reflects deficiencies or proposed corrective actions to be taken by the Contractor, or Subcontractor, a copy of those deficiencies and/ or proposed corrective actions shall be furnished to the Contractor. Any corrective action proposed to be taken as a result of such inspection(s) shall be discussed with the Government prior to implementation. Reports of the Contractor’s performance shall be placed in the contract file and will be subject to release to the public.

The Government representatives are extended to include agents i.e., contractors.

The Contractor agrees that such reports or deficiencies or proposed corrective action may be released to the public without objections by the Contractor.

E-004 - GOVERNMENT QUALITY ASSURANCE PLAN SURVEILLANCE

The Government will perform those quality assurance procedures that may be necessary to verify that performance is in accordance with the terms of the contract and its task orders. Government quality assurance will be performed routinely by the Contracting Officer’s Representative; however, other activities may be called upon to support this effort as required. The Contracting Officer’s Representative or designated quality assurance evaluators will record all surveillance observations and will maintain a file of all inspection results. Successive months of unsatisfactory performance may result in other appropriate action(s) by the Contracting Officer in accordance with the Inspections clause, including Termination for Default. Any action taken by the Contracting Officer as a result of surveillance will be in accordance with the terms of the FAR.

E-005 - METHODS OF SURVEILLANCE

The Government may use a variety of surveillance methods to evaluate the Contractor’s performance. These include, but are not limited to, random sampling of recurring services, periodic surveillance of the Contractor’s quality control program,audit of financial statements and customer complaints and annual program management reviews overseas.

F-003 - TASK ORDER PERFORMANCE

The term for each Task Order placed under the IDIQ Contract shall be specified in the individual Task Order. Under no circumstances may a Task Order be placed under the IDIQ Contract if the IDIQ Contract has expired, or has been terminated or cancelled by the Government. No Task Orders may exceed five (5) years, inclusive of options, from the date that the Task Order is placed; however, no Task Order may extend more than six (6) months after the expiration of the IDIQ Contract. Task Order options, if included at initial issuance of the Task Order, may be exercised after the expiration date of the IDIQ Contract.

F-004 - PERIOD & PLACE OF PERFORMANCE

3.1 This requirement is for a base period of one year, with four (4) one-year option periods available thereafter.

3.2 Delivery of services shall be made to the following address:

3.2.1 There are currently two primary overseas physical locations and TDY support to a third: U.S. Embassy Baghdad Iraq and U.S. Consulate Erbil Iraq New Embassy Consulate Erbil and Doha CAS (camp for afghan refugees). Other overseas posts under Department of State may be required for temporary duties on an as need basis. Transportation to high threats locations, as determined by the local embassies, will be provided by the Government.

3.2.2 Domestic positions will be located in the Washington, DC/Rosslyn, VA area. TDY to overseas locations, including high threat posts, may be required.

F-005 - TIME OF PERFORMANCE

To be determined at the Task Order level which could include Shifts and Compressed schedules. No overtime is expected nor authorized but additional hours can work be approved by the COR See Section B.

F-006 - DELIVERABLES

1.0 General

a. All deliverables shall be made by close of business (COB) 4:30 P.M. local time (Washington, DC) at destination, Monday through Friday, unless stated otherwise.

b. All deliverables submitted in electronic format shall be free of any known computer virus or defects. If a virus or defect is found, the deliverable will not be accepted. The replacement file shall be provided within two (2) business days after notification of the presence of a virus.

c. Each deliverable shall be accompanied by a cover letter from the Contractor on Company letterhead. Multiple deliverables may be delivered with a single cover letter describing the contents of the complete package.

d. Contractor is required to comply with and obtain access to the Synchronized Pre-deployment Operational Tracker (SPOT) as a deliverable (https://spot.dmdc.mil/privacy.aspx ). Contractor personnel shall manage deployed personnel to Iraq and other locations by entering information into SPOT, perform updates, as well as removals of contractor personnel from SPOT (refer to Section 12 herein).

e. In the event the Contractor anticipates difficulty in complying with any delivery schedule, the Contractor shall immediately provide written notice to the Contracting Officer. For any task order level deliverable, the Contractor shall provide written notification immediately to the task order-level Contracting Officer and COR. Each notification shall give pertinent details, including the date by which the Contractor expects to make delivery; PROVIDED, that this data shall be informational only in character and that receipt thereof shall not be construed as a waiver by the Government of any TO delivery schedule, or any rights or remedies provided by law or under this contract.

f. All timesheets will be submitted on the last day of the current month. The submission shall consist of individual name, position, regular hours worked each day and additional hours worked each day and will be signed off by the assigned direct hire at post

2.0 Review of Deliverables

a. The government will provide written acceptance, comments and/or change requests, if any, within fifteen (15) business days from receipt by the Government of the initial deliverable.

b. Upon receipt of the Government comments, the Contractor shall have fifteen (15) business days to incorporate the government's comments and/or change requests and to resubmit the deliverable in its final form.

c. If written acceptance, comments and/or change requests are not issued by the Government within 30 calendar days of submission, the draft deliverable shall be deemed acceptable as written and the Contractor may proceed with the submission of the final deliverable product.

SENSITIVE BUT UNCLASSIFIED

d. Task Order Status Report: The Prime Contractor shall provide a monthly task order activity report to the Contracting Officer and the COR. The report is due by the 15th calendar day of each month with a copy to the Contracting Officer and the COR.

e. Written Acceptance/Rejection by the Government: The Government shall provide written notification of acceptance or rejection of all final deliverables within 30 calendar days. Absent written notification, final deliverables will be construed as accepted. All notifications of rejection will be accompanied with an explanation of the specific deficiencies causing the rejection.

f. Meetings/Conferences: Pre-award and post award meetings or conferences may be necessary to resolve problems and to facilitate understanding of the technical requirements of the contract or task orders. All costs associated with the attendance at pre-award meetings/conferences shall be incidental and at no additional cost to the Government.

g. Synchronized Pre-Deployment & Operational Tracker (SPOT): SPOT is a web-based DoD provided application that is to be used as a common and central database for collecting Contractor information as mandated by the National Defense Authorization Act, specifically Section 861. The Contractor shall be responsible for certifying that all requisite qualification documentation for letters of authorizations (LoA) are performed and annotated in SPOT (refer to Deliverables).