DELIVERABLES-Draft.pdf

Pre-Solicitation #19-233-SOL-00019_Deliverables-Draft 1 of 5

Head Start Information and Communications Center

SCHEDULE OF DELIVERABLES - DRAFT

Task # Required Services Delivery

Task 1 Head Start Websites

Development life cycle release process documentation At least every two weeks

Head Start English-Spanish Glossary As needed, revisited at least every six months

User Documentation As needed

System documentation As needed, continuously up-to-date

ACF EPLC documentation As needed

Certification of annual review of content for ECLKC and ACF websites June 15 of every year

Complete inventory of software, licenses, certificates, accounts, and other configuration items As needed, continuously up-to-date

Web analytic report Monthly

Task 2 Resource Promotion

Email analytic report Monthly

Social media analytic report Monthly

Social media Content schedule One week prior to posting

Social media monthly themes One month prior to the month being proposed

Proposed emails 2 weeks before dissemination date

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Task 3 Head Start Customer Service

Complaints Submit to HSES within 8 working hours of submission the HSICC.

Knowledge base of responses As needed, continuously up-to-date

Inquiry and Response Library As needed, continuously up-to-date

Task 4 NewsWatch Service

NewsWatch compilation Daily

Task 5 Collaboration, Coordination and Workflow

Meeting Minutes No later than 3 days after meeting

Task 6 User Feedback and Analysis

Summary report of user feedback Quarterly

Survey Instruments Prior to use

Report of user generated content trends Monthly

Task 7 Project Management, Work Plan, and Project Reports

Work Plan Within 21 days of contract award, and within the first week of each option year

Project Management Plan-Draft No later than 10 days after the kickoff meeting

Project Management Plan-Final

10 days after receipt of Government comments on the Draft

Quality Control Plan No later than 10 days after kickoff meeting

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Weekly Task Order Status Report

Every Monday (covering the previous week)

Monthly Task Order Status

By the 10th of each month (covering the previous month)

Performance Metrics Report Monthly

Problem Notification Report Immediately, but no later than 3 business days, after problem identification

Monthly Task Order Financial

By the 10th of each month (covering the previous month)

Data calls As determined by the COR in collaboration with ACF OCIO

Annual Operational Analysis

Within 2 weeks of the beginning of each contract option period

Project Completion Report

Within 30 days of the expiration of the contract award

Task 8 Transition-In and Transition-Out

Project Kickoff Meeting Report Five days after Project Kickoff meeting

Transition-In Plan

No later than seven days after Project Kickoff meeting

Transition-Out Plan

90 days prior to the expiration of the contract award

Status of technical initiatives

Current versions of all CONOPS, operational procedures, standard operating procedures, guidelines, performance reports, specifications for hardware and software, and other pertinent information

Full source code sets (not COTS source code) with configuration management information;

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All System Documentation

System Design Document

Interface Design Document

Well organized digital copies of all Head Start content that currently resides on technology not owned by or transferable to OHS, including all documents, photos, videos, and source files

Project Archives

Inventory of GFI/GFE/GFP

Disposition Plan

C.6 Information Technology and Security

Contractor Employee Non- Disclosure Agreement (NDA)

Prior to performing any work on behalf of

HHS

Privacy Threshold Analysis (PTA)/ Privacy Impact Assessment (PIA) - Assist in the completion of a PTA/PIA form Within 30 days after the contract award

Training Records - Copy of training records for all mandatory training

In conjunction with contract award and annually thereafter or upon request

Rules of Behavior - Signed ROB for all employees

Initiation of contract and at least annually thereafter

Personnel Security Responsibilities (onboarding) - List of Personnel with defined roles and responsibilities

Within 3 days that is before an employee begins working on this contract.

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Personnel Security Responsibilities (off-boarding) - Off-boarding documentation, equipment and badge when leaving contract

Within 3 days after the Government’s final acceptance of the work under this contract, or in the event of a termination of the contract.

Background Investigation Documentation - Onboarding documentation when beginning contract, as necessary

Prior to performing any work on behalf of

HHS

Corrective Action

As required, within 2 business days of the request in accordance with acceptance criteria of correction plans

Incident Report (as incidents or breaches occur)

As soon as possible and without reasonable delay and no later than 1 hour of discovery

Incident and Breach Response Plan

Upon request from government

Communication Plan and Process Flow Documentation Within 21 days after award

Quarterly Program Review Briefing Quarterly

Staff Reporting Quarterly

Annual accomplishments, projection and recommendations by contract year Annually

Certification of Sanitization of Government and Government Activity- Related Files, Information, and Devices - Form or deliverables required by ACF.

At contract expiration.