A19 - SF1449 - DEEIOC - 1605C3-23-R-00011.pdf

SEE ADDENDUMIS CHECKED

CODE 18a. PAYMENT WILL BE MADE BY

CODE

FACILITYCODE

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

OFFEROR

OWCP DC DEEOIC SHIP CODE 16. ADMINISTERED BYCODE

X

X

X

541611

SIZE STANDARD:

100.00 % FOR:SET ASIDE:UNRESTRICTED ORCAS

RFPIFB

10. THIS ACQUISITION ISCODE

RFQ

14. METHOD OF SOLICITATION

13b. RATING

NAICS:

SMALL BUSINESS

08/18/2023 12:00 P.M. ET

08/08/2023

(215) 446-3708Philip Ward (No collect calls)

INFORMATION CALL:

FOR SOLICITATION 8. OFFER DUE DATE/LOCAL TIMEb. TELEPHONE NUMBER a. NAME

4. ORDER NUMBER3. AWARD/ 6. SOLICITATION

1605C3-23-R-00011

5. SOLICITATION NUMBER

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 1. REQUISITION NUMBER PAGE OF

1 139 1638-DEC-23-NAT-0042OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

TELEPHONE NO.

17a. CONTRACTOR/

WASHINGTON DC 20210

ROOM C3321

200 CONSTITUTION AVE, NW

US DEPARTMENT OF LABOR

15. DELIVER TO

Washington DC 20210 S-4307 200 Constitution Ave, NW Customer Acquisition Services

9. ISSUED BY

7.

2. CONTRACT NO.

EFFECTIVE DATE

$24.5

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW

ISSUE DATE

DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

11.

SEE SCHEDULEX

12. DISCOUNT TERMS

THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13a.

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

8(A)

US Department of Labor

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

24.

AMOUNT

23.

UNIT PRICE

22.

UNIT

21.

QUANTITY

20.

SCHEDULE OF SUPPLIES/SERVICES

19.

ITEM NO.

The U.S. Department of Labor (DOL) Office of the Senior Procurement Executive, Office of Acquisition Services (OAS) on behalf of the Office of Workers' Compensation Programs (OWCP),Division of Energy Employees Occupational Illness Compensation (DEEOIC), has a requirement to procure nationwide operational, administrative management, and technical support services for its eleven (11) Resource Centers located across the United States, in accordance with this

(Use Reverse and/or Attach Additional Sheets as Necessary)

HEREIN, IS ACCEPTED AS TO ITEMS:

X

XX

DATED . YOUR OFFER ON SOLICITATION (BLOCK 5),

INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER

ARE

ARE

31c. DATE SIGNED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (Type or print)

ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL

SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

OFFER

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA - FAR (48 CFR) 53.212

ARE NOT ATTACHED.

ARE NOT ATTACHED.

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

30b. NAME AND TITLE OF SIGNER (Type or print)

30a. SIGNATURE OF OFFEROR/CONTRACTOR

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

25. ACCOUNTING AND APPROPRIATION DATA

29. AWARD OF CONTRACT:

REF.

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32c. DATE 32b. SIGNATURE OF AUTHORIZED GOVERNMENT REPRESENTATIVE

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED:

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

40. PAID BY39. S/R VOUCHER NUMBER38. S/R ACCOUNT NUMBER

37. CHECK NUMBER

FINALPARTIAL

36. PAYMENT

FINALPARTIAL

35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER33. SHIP NUMBER

COMPLETE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

42d. TOTAL CONTAINERS42c. DATE REC'D (YY/MM/DD)

42b. RECEIVED AT (Location)

42a. RECEIVED BY (Print)

41c. DATE41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

STANDARD FORM 1449 (REV. 2/2012) BACK

24.

AMOUNT

23.

UNIT PRICE

22.

UNIT

21.

QUANTITY

20.

SCHEDULE OF SUPPLIES/SERVICES

19.

ITEM NO.

Request for Proposal (RFP).

This requirement will result in the award of a single Firm Fixed Price contract.

The anticipated period of performance is one (1)

12-month base period with four (4) 12-month option periods.

Clarifying questions regarding this RFP must be submitted by e-mail using attached spreadsheet in

Section J titled "J1 - Q&A Spreadsheet" to the to the Contract Specialist, Philip Ward, Ward.Philip.J@dol.gov and to the Contracting

Officer, Kim Carr, at Carr.Kim.L@dol.gov no later than 12:00 PM ET, August 14, 2023.

All questions shall be submitted electronically with subject line: RFQ #:

1605C3-23-R-00011-Questions". Do not submit questions to any other DOL employee source, unless otherwise directed by the Contracting

Officer.

RFP questions must cite the relevant RFP section.

Questions should be written in a manner that enables clear understanding of the Contractor’s

Continued ...

32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT REPRESENTATIVE

139 2 of

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

NAME OF OFFEROR OR CONTRACTOR

3 139

CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED PAGE OF

(A) (B) (C) (D) (E) (F)

1605C3-23-R-00011 questions or concerns. Statements expressing opinions, sentiments, or conjectures are not considered valid inquiries and will not receive a response. Written answers will be provided via email response, giving due regard to the proper protection of proprietary information. Responses to clarifying questions will be posted as amendment(s) on sam.gov as necessary.

Proposals shall be submitted via email to the

Contract Specialist, Philip Ward and to the

Contracting Officer Kim Carr by the time and date specified in Block 8 of this form.

Period of Performance: 09/15/2023 to 09/14/2028

0001 Nationwide operational, administrative management, and technical support services -

09/15/23 through 09/14/24

Product/Service Code: R499

0002 Other Direct Costs & Travel 09/15/24 through

09/14/25.

Product/Service Code: R499

0003 Annual Meeting - 09/15/23 through 09/14/24 -

Travel

Product/Service Code: R499

0004 IT Equipment Startup Costs (desktops, monitors, laptops, printers, IVR compatible phones, etc. as required by the Performance Work Statement) -

09/15/2023 through 09/14/2023 -

Product/Service Code: R499

1001 Nationwide operational, administrative management, and technical support services -

09/15/24 through 09/14/25

(Option Line Item)

(Anticipated Option Exercise Date) 09/15/2024

Product/Service Code: R499

Continued ...

NSN 7540-01-152-8067 OPTIONAL FORM 336 (4-86)

Sponsored by GSA

FAR (48 CFR) 53.110

4 139

CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED PAGE OF

(A) (B) (C) (D) (E) (F)

1605C3-23-R-00011

Period of Performance: 09/15/2024 to 09/14/2025

1002 Other Direct Costs & Travel - 09/15/24 through

09/14/25.

(Option Line Item)

(Anticipated Option Exercise Date) 09/15/2024

Product/Service Code: R499

Period of Performance: 09/15/2024 to 09/14/2025

1003 Annual Meeting - 09/15/24 through 09/14/25 -

Travel

(Option Line Item)

(Anticipated Option Exercise Date) 09/15/2024

Product/Service Code: R499

Period of Performance: 09/15/2024 to 09/14/2025

2001 Nationwide operational, administrative management, and technical support services -

09/15/25 through 09/14/26

(Option Line Item)

(Anticipated Option Exercise Date) 09/15/2025

Product/Service Code: R499

Period of Performance: 09/15/2025 to 09/14/2026

2002 Other Direct Costs & Travel - Services - 09/15/25 through 09/14/26.

(Option Line Item)

(Anticipated Option Exercise Date) 09/15/2025

Product/Service Code: R499

Period of Performance: 09/15/2025 to 09/14/2026

2003 Annual Meeting - 09/15/25 through 09/14/26 -

Travel

(Option Line Item)

(Anticipated Option Exercise Date) 09/15/2025

Product/Service Code: R499

Period of Performance: 09/15/2025 to 09/14/2026

3001 Nationwide operational, administrative management, and technical support services -

09/15/26 through 09/14/27

(Option Line Item)

Continued ...

NSN 7540-01-152-8067 OPTIONAL FORM 336 (4-86)

5 139

CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED PAGE OF

(A) (B) (C) (D) (E) (F)

1605C3-23-R-00011

(Anticipated Option Exercise Date) 09/15/2026

Product/Service Code: R499

Period of Performance: 09/15/2026 to 09/14/2027

3002 Other Direct Costs & Travel - Services - 09/15/26 through 09/14/27.

(Option Line Item)

(Anticipated Option Exercise Date) 09/15/2026

Product/Service Code: R499

Period of Performance: 09/15/2026 to 09/14/2027

3003 Annual Meeting - 09/15/26 through 09/14/27 -

Travel

(Option Line Item)

(Anticipated Option Exercise Date) 09/15/2026

Product/Service Code: R499

Period of Performance: 09/15/2026 to 09/14/2027

4001 Nationwide operational, administrative management, and technical support services -

09/15/27 through 09/14/28

(Option Line Item)

(Anticipated Option Exercise Date) 09/15/2027

Product/Service Code: R499

Period of Performance: 09/15/2027 to 09/14/2028

4002 Other Direct Costs & Travel - Services - 09/15/27 through 09/14/28.

(Option Line Item)

(Anticipated Option Exercise Date) 09/15/2027

Product/Service Code: R499

Period of Performance: 09/15/2027 to 09/14/2028

4003 Annual Meeting - 09/15/27 through 09/14/28 -

Travel

(Option Line Item)

(Anticipated Option Exercise Date) 09/15/2027

Product/Service Code: R499

Period of Performance: 09/15/2027 to 09/14/2028

4004 Transition Out

Continued ...

NSN 7540-01-152-8067 OPTIONAL FORM 336 (4-86)

6 139

CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED PAGE OF

(A) (B) (C) (D) (E) (F)

1605C3-23-R-00011

(Option Line Item)

(Anticipated Option Exercise Date) 09/15/2027

Product/Service Code: R499

Period of Performance: 09/15/2023 to 09/14/2024

NSN 7540-01-152-8067 OPTIONAL FORM 336 (4-86)

B - Supplies or Services/Prices

B.1. GENERAL

As a firm-fixed price contract, the contract price includes all labor, materials, equipment, and services necessary for performance on the contract. The Contract Price may be adjusted only by a written Contract modification signed by the Contracting Officer (CO).

B.2 PRICING SCHEDULE

CLIN SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

Nationwide operational, administrative management, and technical support services

1 EA

0002 Other Direct Costs & Travel 1 EA

Annual Meeting with Government Staff - Travel

**This is a Not-To-Exceed (NTE) ceiling amount. Payment will only be made for actual incurred costs **

1 EA

IT Equipment Startup Costs (desktops, monitors, laptops, printers, IVR compatible phones, etc. as required by the Performance

Work Statement)

**This is a Not-to-Exceed (NTE) ceiling amount of

Payment will be made only for actual incurred costs. **

1 EA

Nationwide operational, administrative management, and technical support services

1 EA

1002 Other Direct Costs & Travel 1 EA

Annual Meeting with Government Staff - Travel

**This is a Not-To-Exceed (NTE) ceiling amount. Payment will only be made for actual incurred costs **

1 EA

Nationwide operational, administrative management, and technical support services

1 EA

2002 Other Direct Costs & Travel 1 EA be made for actual incurred costs **

1 EA

Nationwide operational, administrative management, and technical support services

1 EA

3002 Other Direct Costs & Travel 1 EA

1 EA

be made for actual incurred costs **

Nationwide operational, administrative management, and technical support services

1 EA

4002 Other Direct Costs & Travel 1 EA be made for actual incurred costs **

1 EA

4004 Transition Out 1 EA

TOTAL

C - Description/Specifications

PERFORMANCE WORK STATEMENT (PWS)

OFFICE OF WORKERS’ COMPENSATION PROGRAMS RESOURCE CENTER OPERATION AND MANAGERIAL

SUPPORT

PART 1 - GENERAL INFORMATION

GENERAL: This is a non-personal services contract to provide operational and managerial support for each of the Department of Labor’s Office of Workers’ Compensation Program’s Division of Energy Employees Occupational Illness Compensation (DEEOIC)’s eleven stationary Resource Centers located nationwide. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform the operational and managerial support for each of DEEOIC’s eleven stationary Resource Centers located nationwide as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in the resulting contract.

1.2. Background: Public Law 106-398, the Energy Employees Occupational Illness Compensation Program Act of 2000 (EEOICPA), established a program to compensate nuclear weapons program workers who suffered adverse effects from exposure to beryllium, ionizing radiation, and other hazards in the course of their nuclear weapons program-related work. The Fiscal Year 2005 National Defense Authorization Act, signed by President Bush on October 28, 2004, amended the EEOICPA by creating a new system of federal compensation called Part E. Part E is administered by the Department of Labor and affords coverage to U.S. Department of Energy contractors and subcontractors and certain individuals potentially covered by the Radiation Exposure Compensation Act for exposures to an array of toxic substances and chemicals.

Since many EEOICPA claimants are expected to be elderly, in poor health, or survivors of deceased nuclear weapons program workers, the Department of Labor’s Division of Energy Employees Occupational Illness Compensation (DEEOIC), which administers the EEOICPA, operates 11 Resource Centers nationwide to relieve potential and existing EEOICPA claimants of as much of the initial burden to submitting EEOICPA claims as possible. DEEOIC’s 11 Resource Centers are located in the following cities and states where potential EEOICPA claimants are expected to be concentrated: Dublin, California; Westminster, Colorado; Espanola, New Mexico; Richland, Washington; Idaho Falls, Idaho; Las Vegas, Nevada; Amherst, New York; Oak Ridge, Tennessee; Paducah, Kentucky; Portsmouth, Ohio; and North Augusta, South Carolina. The Government is responsible for procuring Resource Center office space through the U.S. General Services Administration. Resource Center office locations may change at any time if the Government requires a location change. The new location will be determined by the Government and only by the Government.

Resource Center locations may change if required by the Government and only if required by the Government. The amount of contactor staff/labor categories located at each facility provided/procured by the Government may not exceed the amount of space that facility accommodates. For example, if a facility (Resource Center) provided/procured by the Government only allows space for 5 desks, the contractor may not hire 6 staff/labor categories at the location and then place an extra desk into the facility (Resource Center) and/or request that the Government change the facility’s (Resource Center) location to accommodate the additional staff/labor categories. The contractor must abide by the space allotted at each facility (Resource Center) provided/procured by the Government and then staff each facility (Resource Center) with the amount of staff/labor needed to perform and accomplish all the tasks stated in this Performance Work Statement working within the limits of the provided space. Technical Exhibit 3 includes the location of all eleven stationary Resource Center premises.

Resource Center staff assist potential and existing EEOICPA claimants by assisting in the completion and filing of EEOICPA claim forms; completing Part E Occupational History Questionnaire (OHQ) interviews; providing claimants with status updates on their existing EEOICPA claims, gathering pertinent employment and medical documentation whenever necessary, assisting in interactions with the Department of Labor and the Department of Energy, and by providing assistance to claimants and their medical and service providers to resolve payment issues relating to medical bills and travel reimbursement. Each regional Resource Center is expected to establish appropriate working relationships with local Department of Energy field elements and site contractors and state and executive agencies that assist DEEOIC with the adjudication of claims under the EEOICPA. The Resource Center staff also conducts outreach activities that consist of any and all activities deemed necessary by DOL to provide information to the public and solicit EEOICPA claims. Outreach activities also include establishing and maintaining relationships with state and local organizations in an effort to keep the public informed about the EEOICPA including all current policy and developments

1.3. Objectives:

The primary objectives of DEEOIC’s Resource Centers are:

(1) Complete and submit EEOICPA claim forms either via telephone or in-office appointment. This will involve preparing claim forms for the claimant’s review and signature.

(2) Complete and submit all additional OWCP/EEOICPA forms needed in support of EEOICPA claims either via telephone or in-office appointment. This will involve preparing the forms for the claimant’s review and signature.

(3) Complete initial OHQ interviews for Part E cases whenever necessary either via telephone or in-office appointment.

(4) Answer claimant questions regarding Parts B and E of the EEOICPA via telephone or in-office appointment. This will include ensuring Resource Center staff have experience with the EEOICPA, the EEOICPA’s governing regulations, all versions of the Federal EEOICPA Procedure Manual, all transmittals that describe the specific revisions to the Federal EEOICPA Procedure Manual, and all EEOICPA Final Bulletins and Circulars.

(5) Answer claimant questions regarding all facilities covered under the EEOICPA and the toxic exposure that may have occurred during their employment at these facilities.

(6) Provide claimants with status updates on their existing EEOICPA claims either via telephone or in-office appointment.

(7) Transmit all documents submitted by a claimant to the Government timely. Including, but not limited to, all new claim forms, all additional OWCP/EEOICPA forms, Part E OHQ interviews, employment and medical records, and all other supplemental documentation.

(8) Establish and maintain relationships with Department of Energy field elements and site contractors and with state and executive agencies that assist DEEOIC with the adjudication of claims under the EEOICPA.

(9) Answer both claimants and medical providers’ questions regarding EEOICPA medical benefits. This may include researching various Government systems for information regarding the status of a claimant’s medical reimbursement and/or travel claim.

(10) Conduct and coordinate outreach activities both independently and with/supporting the Government. The purpose of the outreach activities being to solicit new claims and provide the public with information about the EEOICPA. All independent outreach activities must be approved by the Government.

(11) Answer phone calls placed to the Government using the Government approved phone system (these phone calls are in addition to answering phone calls placed directly to the Resource Centers – all phone calls need to be answered timely)

1.4. Scope:

The contractor shall provide all administrative, professional, and technical support necessary to maintain all 11 existing DEEOIC Resource Centers.

1.5. Period of Performance:

The period of performance shall be for one (1) Base period of 12 months with four (4) 12-month option periods.

Base Period September 15, 2023 September 14, 2024 Option Period I September 15, 2024 September 14, 2025 Option Period II September 15, 2025 September 14, 2026 Option Period III September 15, 2026 September 14, 2027 Option Period IV September 15, 2027 September 14, 2028

1.6. General Information

1. 6. 1 Quality Control:

The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this performance work statement (PWS). The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The Contractor will provide their Quality Control Plan (QCP) as part of the Contractor’s proposal with a final version reviewed and accepted by the Government within 90 days after contract award. The approved comprehensive written QCP shall be submitted to the CO (Contracting Officer) and COR within 5 business days when changes are made thereafter. After acceptance of the quality control plan the Contractor shall receive the CO’s acceptance in writing of any proposed change to his Quality Control system.

In any instance where the Contractor has knowledge that any actual or potential situation may delay or threaten to delay the timely performance of the resulting contract, the Contractor shall immediately notify the COR, in writing, via email. This notice shall include all relevant information and corrective actions that are being taken. The Government reserves the right to hold the Contractor fully accountable for problems incurred as a result of such delays, including denial of delivery time extensions, if such notification is not provided.

The Contractor shall be fully responsible for all loss or damage to materials associated with this PWS while in the Contractor’s care and custody.

1.6.2 Quality Assurance:

The government shall evaluate the Contractor’s performance under the resulting contract in accordance with the Quality Assurance Surveillance Plan. This plan is focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). The Government will evaluate the Contractor's performance, and assure quality services and deliverables, as specified in the Performance Requirements Summary (PRS, Technical Exhibit 1) and the Quality Assurance Surveillance Plan (QASP). The plan will detail what the Government will do to ensure successful Contractor performance. The PRS details how performance standards will be applied, surveillance frequency, and the minimum acceptable defect rate. The Government will measure quality by regularly meeting with the Contractor employee and Project Manager, at which time the Government and the Contractor will review weekly/monthly progress reports, assigned tasks, and contract deliverables (as required). The Government’s sample QASP is provided in the “Attachments” section.

It is further the Program’s intent to utilize call monitoring to review and analyze the stakeholder’s experience while contacting our office. Results will be primarily used for customer engagement experience but may also be used to analyze customer service and correct any deficiencies in contract performance.

1.6.3 Government Remedies:

The Contracting Officer shall follow FAR 52.212-4, “Contract Terms and Conditions-Commercial Items” or 52.246-4, “Inspection of Services-Fixed Price” for contractor’s failure to perform satisfactory services or failure to correct non-conforming services.

1.6.4 Recognized Holidays:

The contractor is not required to work the following holidays:

New Year’s Day

Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Day Christmas Day Independence Day

1.6.5 Hours of Operation:

The contractor is responsible for conducting business, between the hours of 8:30 a.m. thru 5:00 p.m., Monday thru Friday, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.6. Place of Performance:

The work to be performed under the resulting contract will be performed primarily at facilities provided/procured by the Government.

Reference Technical Exhibit 3 which states the location of each stationary Resource Center. Resource Center office locations may change if required by the Government and only if required by the Government. With governmental prior approval, the contractor can also hire a limited number of staff who would work remotely and whose role would be primarily split between conducting travelling resource center and in-person outreach activities and phone-based interactions (from the staff person’s residence).

The new location will be determined by the Government and only by the Government. The contractor must be able to relocate at no additional cost to the Government, if required. Although not guaranteed, the location will be within the state of current operations.

Technical Exhibit 3 includes the location of all eleven stationary Resource Center premises.

Telework by the Program Director, Deputy Program Director and Program Managers may be permitted at the discretion of the Government so long as it does not impede the functions and responsibilities of these positions.

Telework by stationary Resource Center staff other than the Program Director, Deputy Program Director and Program Managers may be permitted on a limited and temporary basis to ensure continuity of operations in the event of unforeseen circumstances.

Authorization of telework must be approved by the Government.

1.6.7 Type of Contract:

The government anticipates award of a fixed-price contract.

1.6.8 Security Requirements

All contractor employees proposed to perform under the resulting contract at a government facility or proposed to access Department of Labor information or other sensitive information require background investigations. The Office of Personnel Management will conduct background investigations of contractor employees. Since the Office of Personnel Management only accepts requests from Federal agencies to conduct background investigations, the DOL Contracting Officer or designee will make arrangements with the contractor to send the contractor employee’s completed investigation papers to the DOL Agency for submission to the Office of Personnel Management.

1.6.8.1. Physical Security

The contractor shall be responsible for safeguarding all government property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.8.2. Key Control

The contractor shall establish and implement methods of making sure all. Keys/key cards issued to the contractor by the government are not lost or misplaced andare not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the contractor by the government shall be duplicated. The contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.6.8.2.1. Lost Keys

In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the government, at its option, may replace the affected lock or locks or perform re-keying. When the government, the total cost of re-keying or the replacement of the lock, performs the replacement of locks or rekeying or locks shall be deducted from the monthly payment due the contractor. In the event a master key is lost or duplicated, the government and the total shall replace all locks and keys for that system cost deducted from the monthly payment due the contractor.

1.6.8.2.2. Key Use

The contractor shall prohibit the use of government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.8.3. Lock Combinations

Not applicable.

1.6.8.4. Conservation of Utilities

The contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

1.6.8.5 Background Investigation Requirements

The Contracting Officer’s Representative will inform the contractor of the investigation requirements for each contractor employee position, as well as the required forms and other documents to be submitted. On or before the contractor employee starts working on the project, the contractor shall submit the following documents completed by the contractor employee: an Optional Form (OF) 306 Declaration of Federal Employment; a DL1-7007 U.S. Department of Labor Previous Investigations Check (PIC) Form; a USAccess Badge Only Form; a current resume; and a Non-Disclosure Agreement (Attachment J.4). If the DOL Contracting Officer or DOL’s Contracting Officer’s Representative determines that the contractor employee is required to complete any other documents, the Contracting Officer’s Representative will so inform the contractor. The contractor shall make arrangements with the Contracting Officer’s Representative to ensure that the contractor employee is fingerprinted. The forms listed above can be found at the following website: http://www.opm.gov/forms. All contractor employees proposed to perform under the resulting contract at a DOL facility or proposed to access DOL information or other sensitive information will be fingerprinted at a designated location to preserve chain-of-custody.

1.6.8.6 Payment for Background Investigation

The Government is responsible for the cost of the investigations, unless otherwise specified.

1.6.8.7 Investigation Process

On or before the contractor employee’s first day of work, the contractor shall provide the forms listed in 1.6.7.1 above to the Contracting Officer or designee. If the contractor employee is assigned to Critical-Sensitive or Non-Critical-Sensitive work, the contractor shall ensure that he or she completes the Fair Credit Reporting Act (FCRA) release form. If the contractor employee is assigned to Low Risk work and is employed on a seasonal, daily, or intermittent basis, or for no more than 180 days, he or she does not have to complete the forms listed in 1.6.7.1 above, but the contractor shall ensure that the contractor employee is fingerprinted as directed by the Contracting Officer or designee. Low risk work includes tasks with potential for limited impact (as defined by the Government) to the OWCP programs or mission, or on the integrity and efficiency of services. The contractor shall submit written procedures to the designated DOL Agency official describing the procedures it will follow to satisfy all investigation requirements.

1.6.8.8 Unfavorable Suitability Determination

If a designated DOL official determines that the contractor employee is unsuitable after evaluation of the investigative findings, the Contracting Officer or designee will inform the contractor in writing that the contractor employee is being removed from or denied access to DOL facilities and/or information and information systems. Any removal or denial of access of a contractor employee will not be considered ground for delay or adjustment claim from the contractor. Also, if the contractor employee answers “Yes” to one or more of questions 9 through 13 of the OF-306, the contractor employee will not be permitted to work on a DOL contract without prior DOL approval.

1.6.8.9 Contractor Employee Non-Disclosure Agreement

The contractor shall require each contractor employee to review and sign the non-disclosure agreement, on or before the employee’s first day of work on the DOL contract. The contractor shall send the signed copy to the Contracting Officer or designee.

1.6.8.10 Information Technology Systems Security

The Contractor shall guarantee strict confidentiality of the information/data that is provided by the Government during the performance of the contract. The Government has determined that the information/data that the Contractor will be provided during the performance of the resulting contract is sensitive in nature.

1.6.8.11 Privacy

Portions of information disclosed during the performance of this task may be protected by the provisions of the Privacy Act of 1974;

therefore, all personnel assigned to the resulting contract shall take proper precautions to protect the information from disclosure. The Contractor shall be responsible for reporting any breach or suspected breach of data within one (1) hour of becoming aware of the incident. The Contractor shall notify the designated points of contact immediately via whatever means (e.g. phone call, email, etc.)

satisfactorily accomplishes this requirement. Thereafter, the Contractor shall confirm the breach and gather all necessary facts needed for the Government to complete an Incident Report form. The contractor must notify the Government of all details of the security incident involving Personally Identifiable Information (PII).

In the event of a suspected, potential or PII breach, the Contractor shall notify the following e-mail, zzOWCPSECURITY@dol.gov, and the Contracting Officer’s Representative within one hour of the breach. As additional information becomes known, the Contractor shall update the E-mail group stated above. PII is defined as any and all documents or electronic records containing information of a personal nature which can be searched or retrieved by name, social security number or other personal identifying designation. Once the DOL completes an Incident Report someone within the Government will review the report to make a determination if there was a breach. In the event of a breach, the Contractor is not to notify the claimants and/or their authorized representatives. The Government will perform that notification.

1.6.9. Special Qualifications

Not Applicable.

1.6.10 Post Award Conference/Periodic Progress Meetings

The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The Contracting Officer, Contracting Officer’s Representative (COR), and other government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings, the Contracting Officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.11 Contracting Officer’s Representative

The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor contractor's performance and notifies both the Contracting Officer and contractor of any deficiencies; coordinates availability of government furnished property; and provides site entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates.

The COR is not authorized to change any of the terms and conditions of the resulting contract.

1.6.12 Key Personnel

The labor categories, Program Director and Deputy Program Director, are considered “Key Personnel.” The Contractor shall provide a Program Director who shall be responsible for the performance of the work. The name of this person and the alternate, Deputy Program Director, who shall act for the contractor when the Program Director is absent shall be designated in writing to the contracting officer. The Program Director or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of the resulting contract. The Program Director or alternate shall be available between 8:30 a.m. to 5:00 p.m., Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. The contracting office must be notified of any change of key personnel.

Key Personnel may not be removed or replaced without the written consent of the Government. Any replacement candidate must have the same or better qualifications as the person released. The Contractor shall ensure that all employees assigned to Key Personnel positions are retained in those positions for at least 180 days following Government approval of their resumes unless the person leaves the Contractor’s employment or is incapacitated. Any replacement candidate must have the same or better qualifications as the person released. Resumes of replacement Key Personnel must be provided and the Government must approve the replacement before that person starts work.

Key Personnel - Deputy Program Director

Functional Responsibility: Responsible for assisting Program Director with the delivery of all contracted services as outlined in the Performance Work Statement to ensure that all required performance standards are met.

Experience/Qualifications:

• At least 3 years’ experience providing assistance for a federal, private or state workers’ compensation program, or working at or for a Department of Energy facility covered by the program

• At least 5 years’ experience with customer service skills, over the phone and in person, with customers and internal departments

• At least 1 years’ experience managing a similar size staff, in multiple locations

• At least 1 years’ experience managing, maintaining, and operating offices of similar size and scope

• Proven ability to ensure goals are met in areas including customer satisfaction, quality and team member performance

• Proven ability to produce accurate and timely reporting on program status.

• Proven ability to provide quality management

• Proven ability to implement the Privacy Act

• Strong sense of urgency, problem solving skills, and attention to detail

• Exceptional verbal and written communication skills

• Exceptional organizational skills and ability to multi-task

• Bachelor’s degree or equivalent preferred

Key Personnel - Program Director

Functional Responsibility: Responsible for delivery of all contracted services as outlined in the Performance Work Statement to ensure that all required performance standards are met.

Experience/Qualifications:

• At least 3 years’ experience providing assistance for a federal, private or state workers’ compensation program, or working at or for a Department of Energy facility covered by the program

• At least 5 years’ experience with customer service skills, over the phone and in person, with customers and internal departments

• At least 3 years’ experience managing a similar size staff, in multiple locations

• At least 3 years’ experience managing, maintaining, and operating offices of similar size and scope

• Proven ability to ensure goals are met in areas including customer satisfaction, quality and team member performance

• Proven ability to produce accurate and timely reporting on program status.

• Proven ability to provide quality management

• Proven ability to implement the Privacy Act

• Strong sense of urgency, problem solving skills, and attention to detail

• Exceptional verbal and written communication skills

• Exceptional organizational skills and ability to multi-task

• Bachelor’s degree or equivalent preferred

Case Worker

Functional Responsibility: Objectively analyze a situation. Assists individuals with the filing of claims for a complex workers’ compensation program. Supports the delivery of contracted services as outlined in the Performance Work Statement to ensure that all required performance standards are met.

Experience/Qualifications:

• At least 3 years’ experience providing assistance for a federal, private or state workers’ o Providing assistance for a federal, private or state workers’ compensation program o Working at or for a Department of Energy facility covered by the program o Working for a private medical insurance company directly handling client insurance needs.

o Working in a case management position with a Home Health Care company, social work entity, or similar organization providing direct care to individuals o Working as a medical provider, to include Medical Doctor, Nurse, medical technology specialist, or in a position that provided direct medical care to patients o Working in medical claim reporting/billing using the International Classification of Diseases, Tenth Revision, Clinical Modification (ICD-10- CM) system of diagnosis codes o Working in Environmental Sciences, Radiological Control, Safety and Health, Industrial Hygiene/Health Physics, or Chemical Exposures classifications

• Is a U.S. military veteran, honorably discharged, having the capability and aptitude deemed relevant to being a successful Case Worker

• At least 2 years’ experience with customer service skills, over the phone and in person, with customers and internal departments

• Proven research and analytical skills

• Proven knowledge of employment and medical records verification techniques.

• Proven ability to implement the Privacy Act

• Proven ability to maintain a scheduling assignment process that ensures individuals are assisted quickly and efficiently and are not subject to prolonged waits during either in[1]person appointments or telephone calls

• Strong sense of urgency, problem solving skills, and attention to detail

• Exceptional verbal and written communication skills

• Exceptional organizational skills and ability to multi-task

• Bachelor’s degree or equivalent preferred

Administrative Assistant

Functional Responsibility: Provide general administrative and clerical support including answering calls from customers and greeting office visitors. Supports the delivery of contracted services as outlined in the Performance Work Statement to ensure that all required performance standards are met.

Experience/Qualifications:

• At least one year of hands on administrative support experience

• At least one year of answering phones in an office environment

• Exceptional verbal and written communication skills

• Preference given to staff with prior experience working at or for a Department of Energy facility covered by the program

• Associate’s degree or equivalent preferred

Office Manager

Functional Responsibility: Maintains and operates stationary Resource Centers. Supports the delivery of contracted services as outlined in the Performance Work Statement to ensure that all required performance standards are met.

Experience/Qualifications:

• At least 3 years’ experience providing assistance for a federal, private or state workers’ compensation program, or working at or for a Department of Energy facility covered by the program

• At least 3 years’ experience with customer service skills, over the phone and in person, with customers and internal departments

• Proven ability to manage an office and directly supervise professional and administrative staff

• Proven ability to provide quality management of staff and facility operations

• Proven research and analytical skills

• Proven knowledge of employment and medical records verification techniques.

• Proven ability to implement the Privacy Act

• Proven ability to maintain a scheduling assignment process that ensures individuals are assisted quickly and efficiently and are not subject to prolonged waits during either in- person appointments or telephone calls

• Strong sense of urgency, problem solving skills, and attention to detail

• Exceptional verbal and written communication skills

• Exceptional organizational skills and ability to multi-task

• Bachelor’s degree or equivalent preferred

Program Manager

Functional Responsibility: Responsible for organizing programs and activities for the organization in the following three subject areas:

Outreach, Medical Benefits, and Quality Control. Supports the delivery of contracted services as outlined in the Performance Work Statement to ensure that all required performance standards are met.

Experience/Qualifications:

• At least 3 years’ experience providing assistance for a federal, private or state workers’ compensation program, or working at or for a Department of Energy facility covered by the program

• At least 5 years’ experience with customer service skills, over the phone and in person, with customers and internal departments

• At least one year experience managing a similar size staff, in multiple locations

• At least one year experience managing, maintaining, and operating offices of similar size and scope

• Proven ability to provide quality management of staff and program operations

• Proven ability to organize programs and activities with the mission and goals of the organization.

• Proven ability to create and manage long-term goals.

• Proven ability to ensure goals are met in areas including customer satisfaction, quality and team member performance

• Proven ability to produce accurate and timely reporting on program status.

• Proven ability to provide quality management

• Proven research and analytical skills

• Proven knowledge of employment and medical records verification techniques.

• Proven ability to implement the Privacy Act

• Proven ability to maintain a scheduling assignment process that ensures individuals are assisted quickly and efficiently and are not subject to prolonged waits during either in- person appointments or telephone calls

• Strong sense of urgency, problem solving skills, and attention to detail

• Exceptional verbal and written communication skills

• Exceptional organizational skills and ability to multi-task

• Bachelor’s degree or equivalent preferred

1.6.13 Identification of Contractor Employees

All contract personnel attending meetings, answering government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.14 Contractor Travel

The contractor will be required to travel the Continental United States, Hawaii, and Alaska, during the performance of the resulting contract to attend meetings, conferences, training, and to perform outreach activities with and on behalf of DOL. The contractor will be required to travel off-site to conduct any outreach activities deemed necessary by DOL to support this PWS. The contractor will also be required to ship outreach materials to these off-site locations in support of this PWS. All travel must be pre-approved in writing by the COR at least 15 days prior to travel date.

The contractor may also in some cases have to travel to assist terminally ill claimants to assist them with the completion and filing of their Energy Employees Occupational Illness Compensation Program Act claim and other necessary forms. There is no way to predict when situations involving the travel to a terminally ill claimant will arise. Therefore, the contractor does not need to submit travel to assist a terminally claimant 15 days prior to the travel date given the Government anticipates this type of travel will need to occur shortly after it is scheduled (in most cases on the same day as it is scheduled). Additional instruction regarding travel to terminally ill claimants, will be provided by the COR at the award kickoff meeting where specific travel procedures will be provided.

All travel must be in accordance with Federal Travel Regulations and FAR 31.205-46.

1.6.15 Organizational Conflict of Interest

Contractor and subcontractor personnel performing work under this contract action may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI), as defined in FAR Subpart 9.5. The contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI.