Attachment 1 - Performance Work Statement.pdf

NATIONAL PHYSICAL SECURITY (NPSP)

MAINTENANCE AND INSTALLATION

15M20019RA32NPS01

Attachment 1

PERFORMANCE WORK STATEMENT

C.1. INTRODUCTION AND BACKGROUND

The United States Marshals Service (USMS) has statutory responsibility to provide physical security to the United States District Courts, the United States Courts of Appeal, the Court of International Trade and ensure the personal protection of Federal jurists, court officers, witnesses, and visitors to court facilities (5 U.S.C. §566). The USMS has jurisdiction over the twelve (12) Federal Judicial Circuits, 94 Federal Judicial Districts and approximately 900 court and USMS facilities located in the United States. Each state or territory is comprised of at least one Federal Judicial District.

The USMS is responsible for providing a nationwide contract for the security and protection of federal court facilities. The National Physical Security Program (NPSP) Maintenance and Installation Program provides inspection, maintenance, and repair services, as well as installation services to USMS physical security equipment and systems located throughout the United States and its territories.

The NPSP as a whole provides program/project management, installation, and maintenance of electronic and physical security systems for over 900 judicial and USMS facilities.

Security equipment servicing Judiciary and USMS areas is commonly integrated into one console located within the USMS occupied space. The USMS security equipment may interface with equipment provided by others, such as the General Services Administration (GSA) and the Federal Protective Service (FPS) (i.e., Video Management Systems (VMS), Active Vehicle Barriers (AVB), Physical Access Control Systems (PACS), Intrusion Detection Systems (IDS), etc.).

The Office of Security Systems (OSS) is responsible for preventive and corrective maintenance, installation, and the modernization of physical security equipment protecting the following:

Judicial Space

• Public lobbies;

• Courtrooms;

• Secure corridors;

• Federal Judge’s Chamber Suite;

• Grand Jury Suite;

• Trial Jury Suite;

• Jury Assembly Area;

• Circuit Headquarters and Branch Library Suites;

• Secure parking;

• Clerk of the Court;

• Probation and Pretrial Services;

• Public defender offices;

• Private and public elevators; and

• Any other space the U.S. Courts leases;

USMS Space

• Detention cell blocks;

• Secure prisoner circulation corridors;

• Courtroom holding cells;

• Prisoner/attorney interview rooms;

• Prisoner elevators;

• Vehicle sally ports;

• Secure parking;

• Fitness areas;

• Firing ranges;

• Administrative space; and

• Any other space the USMS leases.

The USMS intends to maintain the highest possible security posture in USMS facilities by applying cutting-edge technology to new problems in information and personnel protection, while tempering the liability of accelerating obsolescence of existing assets. In order to maintain a state of readiness, the Contractor shall reduce security vulnerabilities through the installation, maintenance, and repairs of physical security countermeasures to include, but not limited to the following:

• Physical Access Control Systems (PACS);

• Video Management Systems (VMS);

• Intrusion Detection Systems (IDS);

• Intercom systems;

• Infrastructure and cabling;

• Door hardware (i.e. electric strikes, door closures, locks, etc.);

• Low voltage power (i.e. 12-24VDC, 12-24VAC voltage power and cable);

• Electrical (i.e. 120-220VAC high voltage power and cable);

• Security consoles;

• Life safety devices (i.e. fire egress crash bars, fire alarm relays, etc.);

• Detention door controllers;

• Ballistic materials;

• Active Vehicle Barriers (AVBs);

• Mobile equipment;

• Turnstiles; and

• Minor construction repairs (i.e., minor patch and paint, etc.).

The NPSP has historically received program management, installation, and preventive maintenance and repair services through a single contract vehicle. For this effort, the

Government will award a single contract to provide asset management, maintenance, first-responder repair, installation, and program management services in support of the NPSP.

The Offeror shall be required to collaborate to create the most effective and efficient support organization to meet OSS and USMS goals. In order to ensure that product delivery is coordinated appropriately with the ESS installation, an Associate Contractor Agreement (ACA) shall be required. ACAs shall be applicable for any portion of the contract that necessitates joint participation in the accomplishment of the Government’s requirement.

C.2. OBJECTIVE, SCOPE, AND REQUIRED TASKS

C.2.1. Objective

USMS is seeking a Contractor with nationwide presence capable of reaching all USMS-protected sites within a four (4) hour timeframe and located within a 50 mile radius to provide the services delineated in this Performance Work Statement (PWS). This PWS states the USMS’ requirements associated with the NPSP Installation Program. The objective of the NPSP Maintenance and Installation Program is to provide asset management and inventory services, inspections and maintenance (Preventative Maintenance – PM), repair, refurbishment, replacement of parts, upgrade, and installation services for physical security equipment at USMS protected facilities including courthouses or facilities of interagency contract riders. Installation services may also be required at the discretion of the Government.

C.2.2. Procedures

Task orders will be issued after review and acceptance of the Contractor’s task order proposal. For each task order assigned to the Contractor under this contract, the Contractor shall take the following actions necessary to minimize disruption to the USMS and the facility’s staff and mission:

1. Coordinate with those designated in the task order on the dates, times, and lengths of security installation deployments requiring facility staff involvement or possibly affecting facility operations. If those designated in the task order are unavailable or nonresponsive to the contract, notify the COR;

2. Work on this contract will frequently take place on sites that are jointly managed by the USMS, the U.S. Federal Courts, and other Federal agencies. Coordinate work schedules and plans with USMS and other facility authorities. The Contractor should expect to work nights and/or weekends to accommodate the needs of the project, and should schedule their work so as not to interfere with the activities of the facility;

however, there should be no expectation that any building/site will be open and available for installation work seven (7) days per week;

3. Attend all scheduled appointments with the Contracting Officer’s Representative (COR), and facility staff at the agreed times; and

4. Respond in writing within 24 hours of queries about the work from USMS management, COR, or Facility staff.

C.2.3. Specific Requirements

The Contractor shall be responsible for providing robust program and project management to plan, schedule, and manage the overall process of performing asset management and inventory services, maintenance, upgrades and repairs, and security system installations for all USMS facilities. The Contractor shall provide first responder maintenance support, including preventative maintenance and repair services as well as supplying the necessary electronic security equipment, installation, and logistic services for special events. The Contractor shall proactively identify and communicate any technical security issues to the

USMS.

Additionally, the Contractor shall support program and project management by developing and maintaining current, accurate, and complete data to meet reporting requirements.

Throughout the course of the contract, the Contractor shall maintain flexibility to adjust to changing Government requirements. It is the responsibility of the Contractor to carry out all requirements under this contract in a manner that reflects positively on the USMS and avoids negative publicity.

Maintenance, Repair, and Upgrade Services

The Contractor shall perform maintenance related tasks, including, asset management and inventory services, Preventative Maintenance (PM), upgrades and repairs, equipment disposal, integrated support services, and other maintenance and service related tasks. The Contractor is responsible for the scheduling and execution of preventive maintenance on all USMS electronic security equipment and systems. This includes coordination with USMS and other Government offices providing support to the USMS and Federal Court facilities.

The Contractor shall conduct annual PM inspections at all contract locations. The primary purpose of PM is to reduce component down time and optimize the equipment life cycle.

See Section C.3.1. – Maintenance, Repair, and Upgrade Services for additional requirements.

Security System Installation

In accordance with the Government-approved schedule, the Contractor shall provide installation services to perform the security system upgrades based on the Government-approved design package.

See Section C.3.2. – System Installation for additional requirements.

Integrated Support Services

The Contractor shall maintain a customer-focused approach to the work, ensuring a high level of customer satisfaction. The Contractor shall also work with a wide variety of customers to successfully perform the requirements specified in this PWS. The Contractor shall meet the customer’s requirements for timeliness, quality, and cost efficiency. The Contractor shall be responsible for seeking innovative solutions to reduce security vulnerabilities and increase facility safety. The Contractor shall also:

• Advise customers on the roles and responsibilities of the customer and the Contractor;

• Following each installation, the Contractor shall provide orientation services to the

Government as needed; and

• Administer a program to solicit customer feedback and gauge customer satisfaction.

The Contractor shall develop a customer satisfaction survey to use in soliciting customer feedback and gauging customer satisfaction for each project performed under this contract.

The survey shall be created and approved by the COR within XX calendar days of the contract start date.

The Contractor shall administer the surveys and compile the results into a monthly report that will allow for data tracking and analyses of Contractor performance. The report shall be documented in a uniform format utilizing a consistent nomenclature in a format approved by the COR.

See Section C.3.1.5. – Integrated Support Services for additional requirements.

Program Management Support

Robust program management is critical to the ability of USMS to achieve its objectives. The Offeror shall be able to effectively coordinate multiple projects at various locations, manage stakeholders, and work across many organizations in program planning and execution.

See Section C.3.3. – Program Management

C.3. FUNCTIONAL AREAS

C.3.1. Maintenance, Repair, and Upgrade Services

Maintenance Services

Routine maintenance is an important component of the USMS’ equipment lifecycle management plan. Security assets such as x-ray machines, vehicle barriers, and explosive detectors, and cameras require weekly, monthly, and annually scheduled maintenance. The Contractor shall ensure that all security assets are maintained in accordance with Original Equipment Manufacturer (OEM) recommendations. The Contractor shall maintain accurate information for asset management on all devices and configurations. In cases where a bar-coded asset is replaced (component replacement), the Contractor shall note the asset data of the malfunctioning item and the asset data of the item it was replaced by in the work order.

The Contractor will be required to actively work with USMS and the NPSP Program Management and Operations (PMO) contractor to develop, refine, and maintain SOPs, checklists, and decision trees necessary to increase first contact service request completion rate and support its continual improvement initiatives.

The Contractor shall make certain that maintenance work orders are completed in accordance with the agreed upon schedule. The Contractor will be responsible for developing repair equipment/supply levels and reorder points that accurately reflect usage patterns.

C.3.1.1.1. Initial and Annual Inspection and Evaluation (IIE) and Inventory

The Contractor shall conduct an enterprise-wide Initial Inspection and Evaluation (IIE) and inventory of all legacy and spare security system equipment. The Contractor shall then develop and submit an IIE report for all sites within the first 12 months of contract start date.

Additionally, the Contractor shall enter all inventory and data into the Government Inventory Management System (IMS). The Contractor shall coordinate a schedule with USMS and site Government representative for IIEs and inventory within 30 calendar days of contract award.

The IIE and Inventory shall be performed of existing security inventory on an annual basis.

An IIE report shall be submitted to the COR within 24 hours after IIE completion. The report shall include a summary, system data, performance condition, equipment designated as end-of-life, system repair plan (if applicable), barcodes, photographs, manufacturer, model, model numbers, serial numbers, date of installation, date of removal and replacement, location of installation (i.e., site, floor, office, etc.), Preventative Maintenance Plan for the site, date of last a Preventative Maintenance (PM), and date of Government acceptance. The Contractor shall submit a statement of work to the COR for any needed repairs or updates identified during the IIE to bring systems up to USMS standards or to meet safety requirements within 24 hours.

The Contractor shall use each individual IIE as the basis for the enterprise security system inventory.

Additions and Deletions to Inventory

The Contractor shall perform IIEs and Inventory on newly installed equipment. The Contractor shall actively manage the installed equipment inventory. The Contractor shall ensure that the Government IMS reflects all changes in inventory within 10 days of Government acceptance of IIEs. The Contractor shall barcode the newly installed equipment in accordance with USMS standards. In addition to all requirements stated in Section C.3.1.1.1., the Contractor shall ensure that inventory shall identify the date the equipment was installed or removed

C.3.1.1.2. Automated Vehicle Barriers (AVB) IIE

AVBs will require all IIEs completed 30 calendar days of contract award. If additional AVBs are installed, the Contractor shall be required to perform IIEs. All other requirements remain the same as those found in Section C.3.1.1.1.

C.3.1.1.3. Preventative Maintenance

Preventative Maintenance (PM) Plan and Schedule

The Contractor shall develop a comprehensive PM Plan for all systems in the current inventory per site. All PM Plans shall be submitted within 24 hours of completion of IIE per site. The Contractor shall ensure PM Plans include a proposed PM inspection schedule for approval by the COR. The Contractor shall ensure PM Plans consist of clear and concise instructions and detailed procedures to be followed by technicians performing PMs. The Contractor shall ensure that PM Plans include testing the operations and performance of every system. The Contractor shall ensure PM Plans identify how PM will extend the life of system components. The Contractor shall provide solutions to the Government regarding any equipment that has reached end-of-life or cannot be serviced.

The Contractor shall also coordinate with the USMS and site Government representative to develop a schedule for PMs. The Contractor shall ensure that schedules identify when the PM is set to take place. If the Contractor is going to miss a PM for any reasonable circumstance (i.e., force majeure), the Contractor shall notify the COR immediately. Any missed PMs will be rescheduled as soon as possible to ensure all sites are visited per this contract.

Preventative Maintenance (PM)

Preventative Maintenance (PM) is imperative to extending the life of ESS. The Contractor shall perform Preventative Maintenance (PM) on all equipment/systems in accordance with the Government-approved PM Plan, OEM specifications, recommendation, and industry standard practices. Additionally, the Contractor shall take before and after photographs of all work performed on the equipment. If equipment is found broken or in need of repair, the Contractor shall provide a statement of work.

C.3.1.1.3.2.1. Active Vehicle Barrier (AVB) PM

AVB PMs may include inspections weekly, bi-weekly, monthly, or quarterly based on mission needs and OEM requirements. The inspection and maintenance services shall verify wear-and-tear and replace any necessary internal parts prior to the point of breakage. The Inspection and maintenance services shall comply with OEM specifications and USMS standards. The Contractor shall provide barrier photos, model numbers, and serial numbers at the time of PM.

Repair and Upgrade Services

The Government may issue work orders for repairs and upgrades necessary due to accidents or acts of God, equipment relocations, emergency repairs, consumables, safety improvements set by USMS policy, and other related requirements not covered under Maintenance as provided in Section C.3.1.1.3. – Preventative Maintenance of this PWS.

When vital electronic security equipment malfunctions, it is up to the Contractor to get that equipment back online and in working order. The Contractor shall provide security systems repair services for all USMS-protected facilities following the time parameters in the Service

Response Table below. The response time begins when the Contractor is notified and ends when the technician arrives on-site of the problem, this is applicable on a 24/7/365 basis. The completion time ends when the problem is resolved and all required data in the Work Order is completed, updated, and accepted by the Government.

Due to the high volatility of work orders, it is necessary for the Contractor to employ staffing strategies to cost-effectively address the fluctuation in workload and ensure adequate staffing to meet unexpected surges in workload. Prior to departing the facility, the Contractor must ensure that the repair is completed, working, and functioning in accordance to USMS standards.

Service Response Table

LEVEL NAME CODE DESCRIPTION

Routine 1 Responses to tickets and calls within 24 hours. On-site diagnostic services within 72 hours of initial contact with all necessary repairs completed within 96 hours.

Urgent 2 Responses to tickets and calls within one (1) hour. On-site diagnostic services within 24 hours of initial contact with all necessary repairs completed within 48 hours.

Emergency 3 Responses to tickets and calls immediately. On-site diagnostic services within 4 hours of initial contact with all necessary repairs completed within 24 hours.

C.3.1.2.1. Equipment Disposal

The Contractor shall properly dispose of equipment as directed by the Government and in accordance with Attachment 10 – USMS Property Disposal Guide. The Contractor shall properly and accurately update the Government IMS to reflect the equipment’s disposition.

Spare Equipment

To meet the response and repair timeframes, temporary replacement parts may be used to ensure the out of service equipment becomes operation within the time period required. A temporary part or piece of equipment may stay in place until such time as agreed by the COR. The Contractor provided temporary equipment shall be of equal or greater capability than the equipment being serviced. Temporary equipment shall not be added to inventory.

To ensure that installation of all security is timely, the Contractor shall proactively identify and resolve any procurement and logistics issues as to not interrupt the installation schedule.

Mobile Equipment

The Contractor shall be responsible for PM services and deployment of USMS owned mobile equipment at USMS designated locations. Mobile equipment includes, but is not limited to, mobile barriers, mobile security systems, mobile guard booths, etc. Deployment includes the disassembling, transport, and assembling of mobile equipment. The Contractor shall ensure that mobile equipment are transported by use of a flatbed truck, and not towed. The Contractor shall ensure that all transportation is completed efficiently and economically. For all transportation requirements exceeding a 50 mile radius, the Contractor shall submit a travel request in accordance with the Federal Travel Regulation (FTR).

Integrated Support Services

The Contractor shall provide multi-tier Integrated Support Services that have adequate procedures for receiving and responding to service calls 24 hours a day, seven (7) days a week, including, weekends and holidays. The Contractor shall provide a single toll-free telephone number, electronic ticket support system, and utilize the Government provided IMS to receive service and maintenance requests.

All service requests shall be entered and maintained via the Government IMS, regardless of the method or receipt.

Integrated Support Services shall provide technical telephone support at hours TBD.

Technical telephone support services shall assist with general information, questions, complaints, or comments. Individuals that answer/respond to service requests shall be fully familiar with the equipment and terms and conditions associated with this contract. The Contractor shall propose and conduct a customer satisfaction survey that assesses the general satisfaction of the service provided.

Additionally, Integrated Support Services shall serve as the primary point of contact for all service requests (see Section C.3.1.2. – Repair and Upgrade Services). Integrated Support Services shall notify and dispatch technicians when issues and service requests arise.

Integrated Support Services shall respond to tickets or calls in accordance with Service Response Table in Section C.3.1.2. – Repair and Upgrade Services.

C.3.2. Installation

When a proposed project, that does fall within Section C.3.1., is initiated, the Contractor will be issued a Request for Quotation (RFQ) detailing the requirements of the proposed installation project. The Contractor’s RFQ response shall be in accordance with the stated requirements of each individual RFQ.

Electronic Security Upgrade Task 1 – Phase 1 Survey

The purpose of the technical facility survey is to complete an Electronic Security System Assessment (ESSA) and to collect and fully document all information necessary to install a facility’s ESS. There must be sufficient knowledge of the security systems coupled with open communication with USMS and other stakeholders to solicit their input regarding needed upgrades in order to plan for and mitigate all issues faced during the upgrade process.

C.3.2.1.1. Pre-Survey Checklist

For each facility, USMS will provide the Contractor an overall statement of work, specifications, and any available relevant drawings, and documents to assist the Contractor in performing the survey and preliminary design. The Contractor shall propose a Pre-Survey Checklist to be reviewed and accepted by the Government. The Contractor shall then complete the pre-approved pre-survey checklist. The Contractor proposed checklist shall include activities such as identifying the accuracy of existing drawings, obtaining data on any site-specific concerns, identifying structures which may have historical significance, and coordination with USMS and other Government officials.

C.3.2.1.2. Initial Survey Kickoff Meeting

Initial Survey Kickoff Meetings are necessary to ensure services are schedule on time and without issue. The Contractor shall be responsible for conducting the Initial Survey Kickoff meeting, including, but not limited to: providing all materials, coordinating and inviting all necessary stakeholders (i.e., Judicial Security Inspectors (JSIs), GSA representatives, Federal Protective Service (FPS) representatives, Fire Life Safety Engineers, Historical Preservation Specialists, etc.), issuing an agenda, recording meeting minutes, and establishing action items. The Contractor shall provide an Initial Survey Kickoff Meeting report summarizing key facts and potential risks.

C.3.2.1.3. Electronic Security Systems Assessment (ESSA)

The Contractor shall conduct an ESSA to assess the overall electronic security posture of the site. The ESSA reviews the threat level and identifies fundamental weaknesses in ESS that deter, defend, or detect unauthorized access to USMS and federal court facilities. In addition, the ESSA process prompts effectiveness evaluations and upgrades of ESS which do not meet USMS standards. After conducting the ESSA, the Contractor shall evaluate the overall electronic security operational status of current installed ESS at the facility. At the Government’s direction the Contractor shall record the condition of all existing electronic security equipment, including, the location, type, model, part number, and devices. The Contractor shall also record the condition of conduit and cable infrastructure as well as electrical systems that power the ESS at the facility.

The Contractor is required to assess local conditions or obstacles that may impact the design and/or implementation phases such as aesthetics, building materials, existing conduit capacity and duct work, special logistics and equipment considerations. After this assessment, the ESSA shall include: updated facility drawings that clearly show the dimensions and purposes of the rooms and other spaces impacted by the installation; the current state and location of ESS and supporting infrastructure – including currently operational and legacy or non-operational components; clearly identified all adjacent spaces and rooms that may also be impacted by the installation; and coordinated installation details such as storage space for materials and equipment with necessary stakeholders.

C.3.2.1.4. Survey Photos

The Contractor shall provide digital photos that clearly document the current state of the facility’s ESS and permit the Government to visualize the recommended work and any site-specific constraints or issues that may significantly impact the site. The photos the Contractor provides shall be labeled (TBD) to be incorporated into future monitoring software used to display information from electronic security equipment stationed around federal courthouses and USMS facilities.

C.3.2.1.5. Facility Survey Outbrief

The Outbrief is intended to provide a detailed explanation of the ESSA and its findings and observation prior to the completion of the assessment to the local JSI and Government representatives. The Contractor and OSS staff will provide the site staff and other stakeholders with an Out-brief to review findings, observation, and other issues/concerns.

The Outbrief will serve as a forum to identify specific areas of concerns related to the security posture and operational readiness of a facility. An Outbrief Report must be signed by at a minimum the facility JSI or his/her representative (if at site). Signage of the Outbrief report serves as an acknowledgment that the stakeholders were briefed on the content of the report and shall be delivered to the COR upon completion of the ESSA.

C.3.2.1.6. Electronic Security Assessment Report

The Contractor shall develop and document recommendations for the improvement of facility electronic security equipment, taking into consideration facility staff recommendations, documented concerns, and the most current USMS-approved systems, equipment, and standards. Upon completion of the assessment, the Contractor shall document the results and brief USMS on the results and proposed recommendations.

Electronic Security Installation Task 2- Phase 2: Design

The Design Package provides detailed specifications for the installation. Within the Design Package is the scope of work, specifications, symbols and abbreviations, demolition plans, the new work plan, riser diagrams, floor plans, schematic wiring diagrams, component schedules (ESS), and architectural information.

The Contractor shall build in review points and milestones during the design and engineering process to allow the COR and USMS management visibility into the ESS design at key decision points.

C.3.2.2.1. Concept Design Package

The Contractor shall prepare and submit a Concept Design Package. The package shall include:

• The proposed statement of work based on the findings of the survey, including, recommendations on what items to install, replace, or demolish;

• Slide presentation, presented by the lead design engineer of the project that provides supporting floor and site sketches as well as photographs of all locations where installations, replacements, or demolition of equipment are proposed. In the presentation, the lead design engineer of the project must be prepared to defend his or her recommendations to the COR as well as other Government staff;

• Estimate of time necessary to complete a Final Design Package; and

• An estimate of the total cost and duration of the project.

The Design Package must be complete and occur within 10 business days of completion of the survey unless otherwise specified in the task order. The COR will approve or reject each item in the concept design package. Upon approval, the statement of work will be used to design the final submittal package.

C.3.2.2.2. Final Design Package

The Contractor shall prepare and submit the Final Design Package for USMS and other Government stakeholder review and approval. At a minimum, the Final Design Package shall include:

• Demolition Site Plan showing the entire perimeter of the facility and the layout of all buildings contained therein. All electronic security devices that will be removed shall be illustrated on this plan.

• Demolition Floor Plans for each individual floor of the facility and all pertinent buildings in which the Contractor is directed to do work. All electronic security devices which will be removed in the interior of all pertinent buildings shall be illustrated on this plan.

• Demolition Security Closet Plan showing the layout of all electronic security equipment in the main security closet and sub-security closets. All electronic security devices which will be removed from the main security closet and sub-security closets shall be illustrated on this plan.

• Demolition USMS Command and Control Room Plan showing the layout of all electronic security equipment in the control rooms. All electronic security devices which will be removed from control rooms and any other relevant spaces in the facility shall be illustrated on this plan.

• New Work Site Plan showing the entire perimeter of the facility and the layout of all buildings contained therein. All electronic security devices shall be illustrated on this plan including existing equipment that will remain in place.

• New Work Floor Plans for each individual floor of the facility and all other buildings in which the Contractor is approved to work. All electronic security devices shall be illustrated on this plan including existing equipment that will remain in place.

• New Work Security Closet Plan showing the layout of all electronic security equipment in the demarcation room and any sub-demarcation rooms. All electronic security devices shall be illustrated on this plan, including existing equipment that will remain in place.

• New Work USMS Command and Control Room Plan showing the layout of all electronic security equipment in control room and any other relevant spaces. All electronic security devices shall be illustrated on this plan, including existing equipment that will remain in place.

• Riser Diagram illustrating floor by floor all electronic security devices, their associated cable types, and their interconnections.

• Single Line Electrical Diagram illustrating the electrical distribution system if any electrical work is to be done.

• Electrical panel schedules, device schedules, and system wiring diagrams.

Electronic Security Installation Task 3 – Phase 3: Procurement and Logistics

The Contractor shall identify the required materials, estimated costs, procure the material, and ensure they are received at the facility to implement the USMS-approved Phase 2 Design Package. The Contractor shall develop a Bill of Materials (BOM) to implement approved installation design.

Electronic Security Installation Task 4 – Phase 4: Installation

In accordance with the USMS-approved schedule, the Contractor shall provide services to perform the installation based on the USMS-approved design proposal.

C.3.2.4.1. Pre-Installation

The Contractor shall respond to and/or prepare and submit Requests for Information (RFIs) and Requests for Changes (RFCs) to the CO and COR for approval. The Contractor shall coordinate, schedule, and perform installation activities with the COR and the facility staff and stakeholders in order to avoid conflicts and minimize interference with the work of others and the activities of the facility. The Contractor is responsible for preparing site installation, test reports, and Contractor certification of completion in accordance with anticipated USMS SOPs.

C.3.2.4.2. Installation

To ensure proper installation, the Contractor will install approved ESS infrastructure consistent with the original requirements document and the USMS-approved design included in the task order, including, all design review changes and specifications. Throughout the installation, the Contractor shall manage the job site, maintaining control over all building materials and components, and keeping the site clean of debris arising out of the installation process.

C.3.2.4.3. Post-Installation

Upon completion of the installation phase, the Contractor shall ensure all items are fully and properly installed by following industry best practices and USMS testing and commissioning processes and industry best practices, identifying any non-functioning systems or items and fixing prior to Government inspection and acceptance.

The Contractor shall barcode and upload newly installed equipment into the Government

IMS.

The Contractor will schedule and coordinate on-site inspection and acceptance with USMS and conduct a walk through with the COR or other USMS representative. Based on the

USMS inspection and acceptance, the Contractor shall correct any deficiencies identified and prepare the Corrective Action Report. The Contractor shall finalize red line drawings that accurately reflect the installation and forward one hard copy (11x17) set and one soft copy set to USMS and leave one hard copy (11x17) set at the facility to document the installation.

C.3.2.4.4. Performance Requirements

The Government may conduct periodic Quality Assurance reviews of the Contractor’s performance. The Government will conduct acceptance inspection upon completion of the installation work. There is no requirement on the part of the Government that someone from USMS will be available to sign-off on the work in accordance with the Contractor’s schedule. The risk is incumbent upon the Contractor to be sure that all work is performed to meet the standards.

The Contractor shall perform installations in accordance with the schedule and dates established in the original Task Order or the Task Order as modified by the CO. Project start dates frequently change from the original estimation and Contractor flexibility is required.

Task Order projects may also require more than one deployment for completion.

The Contractor shall procure the equipment and supplies needed to install the designed systems in accordance with USMS security standards and the USMS-approved equipment list. In the event that an item is not available for any reason, the Contractor must notify the CO in accordance with FAR 52.212-4(f) Excusable Delays.

The Contractor is responsible for shipping materials and equipment to the job site and is responsible for all material movement on the job site.

C.3.2.4.5. Treatment of Historical Properties

The Contractor shall apply measures necessary to sustain the existing form, integrity, and materials of historic properties. Facilities’ historic properties shall be maintained by maximizing the retention of distinctive materials, features, spaces and spatial relationships.

Where a treatment and use have not been identified, a property will be protected and, if necessary, stabilized until additional work may be undertaken.

The historic character of a property will be retained and preserved. The replacement of intact or repairable historic materials or alteration of features, spaces and spatial relationships that characterize a property will be avoided. Each property will be recognized as a physical record of materials and features will be physically and visually compatible, identifiable upon close inspection and properly documented for future research.

Changes to a property that have acquired historic significance in their own right will be retained and preserved. Distinctive materials, features, finishes, and construction techniques or examples of craftsmanship that characterize a property will be preserved. The existing condition of historic features will be evaluated to determine the appropriate level of intervention needed.

Where the severity of deterioration requires repair or limited replacement of a distinctive feature, the new material will match the old in composition, design, color, or texture.

Chemical or physical treatments, if appropriate, will be undertaken using the gentlest means possible. Treatments that cause damage to historic materials will not be used. Archeological resources will be protected and preserved in place. If such resources must be disturbed, mitigation measures will be undertaken.

Task 6 – Phase 6: Project Close-Out

The Contractor shall coordinate, oversee, and perform Government-approved corrective actions, resolving and bringing all outstanding issues into compliance with all performance standards.

C.3.2.5.1. As-Built Drawings

Upon review and acceptance of the red-line drawings by the COR, the Contractor shall use the approved red-lines as the basis for creating As-Build Drawings to forward to USMS for approval. The Contractor shall ensure the latest drawings and related project documentation are processed, approved, and archived in accordance with USMS-approved SOPs. The Contractor will also send an electronic hard copy of the approved As-Built drawings to the facility JSI.

C.3.2.5.2. Administrative Close-Out

The Contractor will survey all customers to determine the level of satisfaction with completed projects and report results to the COR in accordance with USMS-approved Service Level Agreements (SLAs). The Contractor shall perform an administrative close-out for each project documenting the project results and formalizing the termination of all project activities within 15 business days after USMS acceptance of the As-Built drawing set for the project. The Contractor shall send a formal written communication stating that the project has been formally closed.

C.3.2.5.3. Project Binder

The Contractor shall maintain an electronic and hard copy “project binder” for each installation project as the historical record. At a minimum, the binder shall include:

• Reason for Project Termination (if applicable);

• Project Summary;

• Budget Record;

• Change Management Records;

• USMS-Approved As-Built Drawing Set;

• Photographs;

• Lessons Learned;

• Copy of the Project Close-Out Document;

• Copy of the Signed Project Acceptance Form;

• All project-related written communications between the contractor and Government personnel; and

• A Copy of the USMS Corrective Action Report.

C.3.3. Program Management Support

The Contractor shall provide comprehensive program management for USMS activities, including, quality control and oversight to ensure the continued alignment of USMS goals and objectives. The Contractor shall work with USMS staff to input project related data into a GFE Project Management System (PMS) and Inventory Management System (IMS), including, but not limited to:

• Setting up Project profiles for each project within the PMS

• Detail the critical path tasks and milestones

• Factor in procurement and logistics lead times

• Ensure individual project plans are aligned with the IMS

• Update the GFE systems on a regular basis;

• Track changes and schedule variances; and

• Provide on-going updates and reports to USMS (i.e., bi-weekly project status reports)

• Minimize the number of times the integrated master schedule is re-baselined through effective planning and management

The Offeror shall consider and mange risks in developing and executing plans, schedules, and cost estimates to minimize negative effects when unanticipated events occur, notifying the COR immediately. The Offeror will be responsible for implementing quality control procedures and having a staffing strategy to accommodate the fluctuation in workload, making certain to address the special projects with condensed timelines.

C.4. DELIVERABLES

PWS

Reference

Deliverables Description Standard Due Date Frequency Incentive / Disincentive

C.3.1.1.1. IIE Schedule Schedule detailing the order and dates of all planned IIEs

• All IIEs are scheduled within 30 calendar days of contract award and approved by the Government

Within 30 calendar days of contract award

Base year + Options

C.3.1.1.1. Initial and Annual IIE and Inventory

Site visits assessing each individual system as well as conducting inventory

• Completed within 12 months of the award date;

• Take and record digital photos of the systems and associated components;

• All data collected, including photos, are entered into IMS after each IIE is completed;

• Perform barcoding of inventory components;

• Government IMS is populated with inventory; and

• Inventory accuracy of 95%

Initial IIE completed within one (1) year of contract start date and annually thereafter

C.3.1.1.1. Individual IIE Reports

Individual reports for systems that include a summary, system data, performance condition, equipment designated as end-of-life, system repair plans, and all required statements of work and quotes (if applicable)

• Reports are error free;

• Reports are submitted on time;

• Determine the overall operability condition of assessed equipment and submit a SOW for repairs to bring to OEM standards;

• Assess every function of the systems in accordance with OEM requirements (i.e., sequencing, safety features, emergency operation, etc.);

• Indicate the type of equipment for the development of facility designs;

• Label photos of the controls in the IIE report, specifying which system the controls are associated with; and

Within five (5) business days of IIE completion

• All data collected, including photos, are entered into IMS after each IIE is completed

• All data is entered into the IMS within 24 hours

• Report is in PDF format and submitted to the COR

C.3.1.1.1.1. Additions and Deletions to Inventory

Government IMS reflects all changes in inventory

• Newly installed and removed equipment is added or deleted to inventory;

• Inventory reflects the dates the equipment was installed or removed.

• All data is entered into the Government IMS

Within five (5) business days of IIE completion

As needed

C.3.1.1.2. AVB IIEs Individual IIEs, inventory, and reports for each AVB

• Completed within 30 calendar days of the award date.

• AVB IIEs meet all the same standards as enterprise-wide IIE and Inventory with exception of the due date.

• Barrier codings are clearly legible, all weather, and aluminum.

• Barrier photos, model numbers, and serial numbers are provided.

Within 30 calendar days of contract start date

C.3.1.1.3.1. Preventative Maintenance (PM) Plan

Checklist with clear and concise instruction and detailed procedures for equipment/system type in accordance with OEM recommendations

• PM Plans include equipment/system data (i.e., location, type of equipment, etc.)

in accordance with USMS coding

• PM Plans include an inspection checklist with clear and concise instruction and detailed procedures for equipment/system type in accordance with OEM recommendations

• PM Plans identify how PM will extend the life of the equipment

Within five (5) business days of IIE completion

C.3.1.1.3.1. PM Schedule Schedule identifying when PMs are to take place for each site

• Proposed PM inspection schedule is provided to the COR within 10 calendar days after initial IIE per site, and within 45 calendar days of the Government exercising an option year

Within 10 calendar days after initial IIE per site, and 45 calendar days of each option year

C.3.1.1.3.2. Completed PM Checklist

PM checklist signed by Judicial Security Inspector (JSI) and/or designated Government representative and submitted to the COR

• The following minimum requirements for PMs are met in accordance with the approved USMS PM plan:

• inspection, testing, cleaning, lubrication, adjustment, and calibration (as applicable) to verify proper system operation thus minimizing malfunctions, breakdowns, and deterioration of systems and equipment

• No unscheduled system downtime resulting from PM-related activities

• All work performed is entered into the Government IMS.

• Submitted Correctly and on time

• All data is entered into the

Government IMS

• Before and after photos of work performed

• PM checklist is signed by the designated Government representative

Within 72 hours of PM completion

In accordance with schedule

C.3.1.1.3.2.1. Completed

AVB PM

Checklist

PM checklist signed by Judicial Security Inspector (JSI) and/or designated Government representative and submitted to the COR

• Barrier pits are free of all debris such as trash, oil, absorbents, dirt, silt, leaves, pine-needles, snow, ice, water, etc.;

• Every system is operating correctly, regardless of weather;

• All scheduled PMs include procedures to ensure barrier heaters, as applicable, drainage

Within 72 hours of PM completion

In accordance with schedule systems, in-ground vehicle detection and Infra-Red (IR) detection systems are operating properly;

• If applicable, barrier pits have a protective cover (i.e., wedge barrier pit covers);

• Barrier structures are repainted during summer PM to include all metal parts below grade and the surface of the barrier and surrounding pavement;

• All rust, loose paint, and debris is stripped, scraped, ground, or sandblasted to obtain a steel surface conductive to receiving primer, as needed;

• Primer compatible with surface and topcoat is applied in compliance with industry and safety standards;

• Barrier systems are maintained and protected from corrosion with high adhesion paint;

• Paints used for pavement marking and delineation conform to Surface Deployment Command Transportation Engineering Agency (SDDCTEA), Department of Transportation (DOT) and Federal Highway Administration (FHWA) standards for configuration and reflectivity; and

• Any parts and/or equipment that are rusted beyond repair have been replaced.

• PM checklist is signed by the designated Government representative

• Barrier photos, model numbers, and serial numbers are provided

C.3.1.2. Repair/Upgrade Service Report

A summary of services performed, before and after photographs, date service began and was completed, and location and equipment being serviced are specified

• When notified by the COR, the Contractor visits the site, provides a SOW, submits a photograph and written narrative of the issue, and make the repair in accordance with Service Response Table in Section C.3.1.2.;

• All repairs, upgrades, and refurbishments are tested; and

• Equipment is fully functional and meet USMS and OEM standards.

• Date services began and were completed are properly entered into the IMS;

• Equipment and locations are labeled in the IMS in accordance with USMS site and inventory coding;

• A before and after photograph of services are input into the IMS;

• A summary of services is entered into the IMS; and

• If any service failure occurs, it is noted in the IMS and the issue is evaluated and solved within 24 hours.

Within 24 hours of Repair/Upgrade

As needed

C.3.1.2. Repair/Upgrade Weekly Status Report

Report detailing the status of all projects, including, milestones, problems, delays, etc.

• Adequately summarizes all repair work in progress

On a weekly basis 30 days after award

As needed

C.3.1.2.1. Equipment Disposal Report

Summary reflecting disposed equipment

• Equipment is disposed of in accordance with FAR Part 45.6 and USMS policies.

• Removed equipment is identified in the Government IMS

Within 24 hours of equipment disposal

As needed

C.3.1.4. Mobile Equipment Deployment Report

Summary of equipment deployment including details, such as disassembling, transporting, and assembling mobile equipment

• Mobile equipment is deployed on time and properly

Within 24 hours of equipment deployment or removal

As needed

C.3.1.4. Travel Request Form

Forms requesting travel • Travel request forms are completed properly and submitted on time

10 business days prior to travel

As needed

C.3.1.5. Help Desk Ticket Report

Summary of technical support services provided

• Integrated Support Services operate 24/7/365;

• Integrated Support Services have the capability to communicate via voice, email, etc.; and

• Integrated Support Services respond to service request in accordance with Service Response Table in Section C.3.1.2.

• Update the Government IMS

Contract Start Date

For each service ticket

C.3.1.5. Customer Satisfaction Survey

Customer satisfaction survey, including monthly results

• Customer fills out survey prior to acceptance of project deliverables

Prior to final acceptance of the project deliverables

As needed

C.3.2.1.1. Pre-Survey Checklist

Checklist that shows the following activities have been completed: identifies the status of existing drawings, obtaining data on any site-specific concerns, and identifies structures that have historical significance

• Submitted correctly and on time 10 business days prior to survey

As needed

C.3.2.1.2. Initial Survey Kickoff Meeting Report

A meeting necessary to ensure services are schedule on time and without issue.