Attachment 8 - Past Performance Questionnaire Amendment 4.docx

CONTRACTOR PERFORMANCE CUSTOMER SURVEY QUESTIONNAIRE

Name of Contractor submitting proposal: ______________________________

Please have references complete the following questionnaire and return it, via email, to the attention of the individuals named below, no later than the RFP close date and time.

Velvette Clayton, Contract Officer at PSS.RFPJMD@usdoj.gov

CONTRACTOR NAME: CONTRACT NUMBER:

EVALUATION PERIOD OF PERFORMANCE:

DELIVERY ORDER NO.:

GOVERNMENT CONTRACTUAL REPRESENTATIVE:

Name (print) Phone

Time & Materials or Cost Reimbursement

Please indicate your assessment ranging from “1 (Poor)” to “5 (Exceptional)” in the boxes provided below along with a NARRATIVE EXPLANATION to support the rating (each cell will adjust for narrative comments) Or you can use the additional narrative space on the last page to clearly identify the area that you are rating and any additional narrative to support the rating:

EXCEPTIONAL

(5)

VERY GOOD

(4)

SATISFACTORY

(3)

MARGINAL

(2)

POOR

(1)

1. QUALITY OF PRODUCT OR SERVICE:

(a) The Contractor provided a product or service that conformed to contract requirements, specifications, and standards of good workmanship

(b) The Contractor submitted accurate reports.

(c) The Contractor utilized personnel that were appropriate to the effort performed.

2. SCHEDULE:

(a) The tasks required under this effort were performed in a timely manner and in accordance with the period of performance of the contract.

(b) The Contractor was responsive to technical and/or contractual direction.

3. COST CONTROL:

(a) The Contractor performed the effort within the estimated cost/price.

(b) The Contractor submitted accurate invoices on a timely basis.

(c) The contractor demonstrated cost efficiencies in performing the required effort.

EXCEPTIONAL

(5)

VERY GOOD

(4)

SATISFACTORY

(3)

MARGINAL

(2)

POOR

(1)

4. BUSINESS RELATIONSHIPS:

(a) The Contractor demonstrated effective management over the effort performed.

(b) The Contractor maintained an open line of communication so that the COR and/or Technical Point of Contact were apprised of technical, cost, and schedule issues.

(c) The Contractor presented information and correspondence in a clear, concise, and businesslike manner.

(d) The Contractor promptly notified the Contracting Officer’s Representative, Technical Point of Contact, and/or Contracting Officer in a timely manner regarding urgent issues.

(e) The Contractor cooperated with the Government in providing flexible, proactive, and effective recommended solutions to critical program issues.

(f) The Contractor made timely award to and demonstrated effective management of its subcontractors.

5. KEY PERSONNEL:

(a) The labor turnover in key personnel labor categories was minimal and did not adversely affect Contractor performance.

(b) The Contractor frequently proposed highly qualified personnel to fulfill the requirements of the contract.

RFP 15JPSS22R00000040

AFMS AFISS2

Attachment 8: Optional Past Performance Form

CONTRACTOR PERFORMANCE CUSTOMER SURVEY QUESTIONNAIRE

Attach additional NARRATIVE EXPLANATION pages is necessary