Questions and Answers 8.19.20.pdf

Questions and Answers – 8.19.20

1. V. Cloud Computing. 2. From the date of contract award, how much time will be allowed for the contractor to complete the process required to receive an ATO? Three months to one year will be allowed for the contractor to complete the process required to receive an ATO. Until the ATO is received, the contractor will be required to keep all records off of the cloud.

2. SOW (1. Counseling Services A. Toll-Free Services) What percentage of the workforce does not use English as a first language? Which languages are spoken besides English? All of the workforce uses English as a first language. However, there may be a small number of dependents who may not use English as a first language. In those cases, the primary language would most likely be Spanish.

3. SOW (1. Counseling Services, a. Toll-free Service/Emergent Access) Would BOP be open to options that include a phone tree if it provided an improved participant experience? The BOP is not open to an option that would include a phone tree.

4. SOW (3. Organizational Services A. CISM) How many critical incident on-site responses were delivered in the past 3 years and at which locations? There have been zero critical incident on-site responses delivered in the past three years.

5. SOW (4. Training, Education, Self-Help, e. On-site training events) How many installations are there? How many installations had on-site training events in conjunction with health fairs last year? What is the average duration of each event and health fair? There are 154 installations. There were less than 20 installations that had on-site training events. The average duration of each event was approximately two hours.

6. SOW (6. Operational Requirements, c. Malpractice/Liability Insurance) The industry standard for malpractice/liability insurance is $1 million/$3 million, will BOP accept those limits? The BOP will accept the industry standard for malpractice/liability insurance.

7. Please provide the number of self-referral cases, number of formal referral cases including substance abuse, the number of legal/financial/childcare, for the past two years. There were approximately 3,656 total cases over the past two years. However, our data does not break down the type of case. We would not have numbers of formal referral cases, since all EAP is voluntary. Staff using the service would not necessarily identify as formal referral cases, since they would not have to go based on the type of referral.

8. For self-referral and formally referred EAP cases, how many total sessions were provided? We do not have that data and are not able to obtain that data.

Questions and Answers – 8.19.20