Courier Support Services 2025 SOW Draft.docx

STATEMENT OF WORK

Background

The U.S. Department of State (DOS), Bureau of Diplomatic Security (DS) is responsible for the protection of U.S. personnel, official facilities and residences domestic and overseas at over two hundred sixty (260) Foreign Service posts worldwide. In support of all the DS Missions abroad and within the U.S., the requirement to escort and transport classified pouches by courier services must be accomplished and reach those destinations. In pursuit of those objectives DOS requires that courier escort services be provided by a variety of labor professionals as outlined in this Statement of Work.

Purpose The purpose of this contract is to provide the DOS, DS with necessary Contractor personnel and equipment to effectively provide inbound and outbound courier escort services in support of the Diplomatic Courier Service and the many DOS, DS Offices around the world. The Contractor shall provide all necessary services and associated administrative support in accordance with the requirements outlined in this Statement of Work. The Diplomatic Courier Service operates twenty four hours a day, seven days a week. Support personnel will be required to work overtime and overnight.

Scope

The Contractor must have the flexibility to respond quickly to changing political and budget priorities, which in DS, is often the norm and not the exception. Inherent to this solicitation is the Government's reliance upon the Contractor to provide personnel having the qualifications specified in this Statement of Work. The Contractor shall make every effort to retain the incumbent staff. The Contractor however, will not continue employment of persons working under these task orders, if such employees are identified by the Contracting Officer as a potential threat to the health, safety, security, general well-being, or operational mission of the institution or installation and its population. Further, Contractor personnel must have the highest level of integrity, honesty, and cross-cultural sensitivity. Contract personnel supporting this contract may be asked to participate in training; hours for training, course costs, and/or travel expenses (if outside the normal geographic area), shall be provided or reimbursed by the Government.

The Contractor shall be responsible for providing courier escort personnel and integrated services in accordance with the listed labor categories and descriptions included in this solicitation. All work shall be completed in accordance with standards, procedures, and guidelines provided in the solicitation or other standards as provided by the Contracting Officer's Representative (COR). All efforts will be made to pack aircraft and sea vessel containers to maximum capacity when applicable. Due to the variances in size, shape, and weight, the courier escorts/ logistic technicians must employ judgment for maximum capacity. In most scenarios, maximum capacity will mean maximizing container volume as much as possible. For purposes of responding to overseas post inquires, the Contractor’s On-Site Project Manager will always be on call.

If issues arise after normal business hours, it is expected that the Project Manager and/or any employee(s) the Project Manager has placed on call will respond to the inquiry accordingly. This may entail reporting to the warehouse facility to locate unaccounted for packages.

Position Descriptions

Project Manager (Washington DC)

Responsibilities:

1. The on-site Project Manager will be available to meet all inbound and outbound courier missions. If the on-site Project Manager is unavailable to meet an inbound /outbound courier trip, he/she will delegate that responsibility to the designated Team Lead.

2. The Project Manager shall be responsible for assignment of tasking to the Logistic Technician Team. He/ she will supervise and facilitate obtaining all work documents, licensees, airport access badges, and USG facility badges.

3. Escort and transport classified pouches in the assigned metropolitan area. Occasional escort and transport to other CONUS or OCONUS destinations may be required.

4. Manual labor and handling of material handling equipment (MHE), (pouches may exceed 70 lbs., and may be canvas bags or crates (crates may exceed 2000 lbs.).

· Lift and place pouches onto pallets/aircraft and sea vessel containers.

· Attach shrink-wrap, tie down materials, or other securing devises.

· Lift, load, and unload pouches onto trucks and vans manually.

· Lift, load, and unload pouches onto trucks and vans with MHE.

· Lift and remove pouches from warehouse pallets/wooden skids/aircraft pallets/ containers after removing shrink-wrap or other tie down materials or devices.

5. Operate USG vehicles and material handling equipment (MHE).

· Operate delivery vehicles that do not require a commercial driver's license (OR) capacity NTE 25,999 pounds.

· Operate cargo passenger vans NTE 15 passenger capacity.

· Operate vehicles with manual or automatic transmissions (no training provided).

· Operate powered lift trucks (forklifts) ride-on or walk behind (training provided).

· Operate non-powered lift devices, such as pallet trucks and pallet jacks.

· Use tie down straps and pry-bars in handling diplomatic pouch material and Unit Load Devices (ULD’s).

6. Use the Integrated Logistics Management System (ILMS) to locate and track pouches within the system and generate related pouch documents.

7. Complete forms and paperwork specific to the escort and transport of diplomatic pouches and cargo.

8. Act as a liaison with airport security officers and airline personnel to ensure access to the tarmac and airport terminal; coordinate with the U.S. Customs and Border Patrol to ensure timely clearance of diplomatic pouches arriving from Foreign Service posts.

9. Coordinate with Diplomatic Courier Operation Officer’s to prioritize material for shipment.

10. Perform other duties as assigned.

Required qualifications:

· Medical clearance stating that the candidate is capable of performing the outlined responsibilities.

· Must pass a standard 5-panel drug test

· Valid driver's license

· Education Requirements: Bachelor's degree from an accredited university. Ten years of experience will be considered in lieu of a university degree.

· Security Clearance Requirement: Must possess a Top Secret Security Clearance with SCI Access.

Logistics Specialist II - Team Lead (Washington DC)

Responsibilities:

1. The Team Lead will be responsible for meeting any inbound /outbound courier trips that the on-site Project Manager deems necessary. In the Project Manager’s absence, the Team Lead will be responsible for the assignment and delegation of tasks to the Courier Escorts/ Logistic Technicians. The Team Lead will act in accordance with company and government policies and procedures during assignments and tasking.

2. Escort and transport classified diplomatic pouches in the assigned metropolitan area. Occasional escort and transport to other CONUS or OCONUS destinations may be required.

3. Provide planeside and sea port security watch for classified diplomatic pouches.

4. Open and secure DOS pouch facilities.

5. Operate USG vehicles and MHE.

· Operate delivery vehicles.

· Operate cargo passenger vans NTE 15 passenger capacity.

· Operate vehicles with manual or automatic transmissions (no training provided).

· Operate powered forklifts, ride-on or walk behind (training provided).

· Operate non-powered lift devices, such as pallet trucks/pallet jacks.

· Handle tie down straps and pry-bars.

6. Manual labor and handling of material handling equipment, (pouches may exceed 70 lbs.) and may be canvas bags or crates.

· Lift and place pouches onto pallets/ containers.

· Attach shrink-wrap, tie down materials, or other securing devices.

· Lift, load, and unload pouches onto trucks and vans manually.

· Lift, load, and unload pouches onto trucks and vans with MHE.

· Lift and remove pouches from pallets/wooden skids or containers after removing shrink-wrap or other tie down materials or devices.

· Move pouches with MHE or manually within warehouse.

· Assist pouch personnel with opening or closing pouches when required.

7. Use ILMS to locate and track pouches within the system and generate related pouch documents (training provided).

8. Complete forms and paperwork pertinent to the escort and transport of diplomatic pouches and cargo.

9. Act as a liaison with airport security offices and airline personnel to ensure access to the tarmac and airport terminal; coordinate with the U.S. Customs and Border Patrol to ensure timely clearance of diplomatic pouches arriving from Foreign Service posts.

10. Perform other duties as assigned.

Required qualifications:

· Medical clearance stating that the candidate is capable of performing the outlined responsibilities

· Must pass a standard 5-panel drug test

· Valid driver's license

· Security Clearance Requirement: Must possess a Top Secret Security Clearance with SCI Access

Logistics Technician III, Diplomatic Courier Escort (Washington DC and Miami)

Responsibilities:

1. Securely and safely escort and transport classified diplomatic pouches in the assigned metropolitan area. Occasional escort and transport to other CONUS or OCONUS destinations may be required.

2. Provide airport and seaport security watch for classified diplomatic pouches as they are loaded and/or off loaded from aircraft and sea vessels.

3. Open and secure Department of State (DOS) classified pouch facilities in accordance with applicable Diplomatic Security (DS), Foreign Affairs Manual (FAM), Foreign Affairs Handbook (FAH), and local office Regulations.

4. Safely operate U.S. Government (USG) vehicles and MHE to include:

· Delivery truck, capacity.

· Cargo passenger vans NTE 15 passenger capacity.

· Vehicles with manual or automatic transmissions (no training provided).

· Powered lift trucks (forklifts) ride-on or walk behind (training provided).

· Non-powered lift devices, such as pallet trucks/pallet jacks.

· Tie down straps, ratchet straps, pallet netting and pry-bars.

5. Handle material and pouches through physical labor or MHE. Individual items and pouches may exceed 70 lbs. and may be canvas bags or crates.

· Lift and place pouches onto pallets/ cargo containers.

· Attach shrink-wrap, tie down material, or other securing devices.

· Lift, load, and unload pouches onto trucks and vans manually.

· Lift, load, and unload pouches onto trucks and vans with MHE.

· Lift and remove pouches from warehouse pallets, wooden/ plastic skids or aircraft pallets/aircraft containers after removing shrink- wrap or other tie down materials or devices.

· Move pouches with MHE or manually within warehouse.

6. Use ILMS (training provided) to:

· Create, reschedule, reroute, dispatch, and/or inactivate shipments in ILMS as required. Generate accurate DS-7600 Diplomatic Pouch Certification and Receipt forms and other paperwork.

· Work with the ILMS Help Desk to troubleshoot and resolve issues.

· Locate and track items and pouches.

· Complete forms and paperwork pertinent to the escort and transport of diplomatic pouches and cargo.

7. Act as a liaison with airport and seaport security offices to ensure access to the tarmac and/or port; coordinate with the U.S. Customs and Border Patrol Office to ensure timely clearance of diplomatic pouches arriving from Foreign Service posts.

· Maintain clean and orderly work area, including classified pouch facilities. Keep vehicles clean, especially with removal of debris leftover in the movement of material and trash.

· Assist with keeping vehicles in good working condition by monitoring tire pressure, fuel level, engine status, and checking for any damage before and after use. Work with the General Services Administration (GSA) to get repair and maintenance work orders approved. Take vehicles for fueling, oil changes, maintenance and repairs as assigned.

· Perform other duties as assigned.

Required qualifications:

· Medical clearance stating that the candidate is capable of performing the outlined responsibilities

· Must pass a standard 5-panel drug test

· Valid driver's license

· Security Clearance Requirement: Must possess a Top Secret Security Clearance with SCI Access

2 | Page

Inventory and Accountability Logistic Technicians shall perform their duties in accordance with Policy Memorandum 15-06 on Inventory and Accountability, any subsequent Policy that supersedes Memorandums 15-06, and the following FAM regulations:

· 12 FAM 154 PRIMARY ESCORT DUTIES

· 12 FAM 155 SAFETY AND SECURITY

· 12 FAM 156.J Supporting Courier Departures

· 12 FAM 154.2 Supporting Diplomatic Courier Departures

In addition to 12 FAM 154.2 (a)(4), it is Diplomatic Courier Service Policy that all Escorts shall remain at the airport for 15 minutes after confirming the flight departure time (wheels up) to ensure the aircraft has exited the immediate airspace.

PERIOD OF PERFORMANCE

This contract shall be effective on the date of the Contracting Officer's signature, and shall remain in effect (if options are awarded) as follows:

KEY PERSONNEL

1. The Contractor shall assign to this contract the following key personnel:

PROJECT MANAGER: Ronald Shears

2. The Contractor agrees that a partial basis for award of this contract is the list of key personnel proposed. Accordingly, the Contractor agrees to assign to this contract those key persons whose resumes were submitted with the proposal necessary to fulfill the requirements of the contract. No substitution shall be made without prior notification to and concurrence of the Contracting Officer. During the first ninety days of performance, the Contractor shall make no substitution of key personnel unless the substitution is necessitated by illness, death, or termination of employment.

3. All proposed substitutes shall meet or exceed the qualifications of the person to be replaced. The Contracting Officer shall be notified in writing of any proposed substitution at least forty-five days, or ninety days if a security clearance is to be obtained, in advance of the proposed substitution. Such notification shall include:

· an explanation of the circumstances necessitating the substitution;

· a complete resume of the proposed substitute; and

· any other information requested by the Contracting Officer to enable him to judge whether or not the Contractor is maintaining the same high quality of personnel that provided the partial basis for award. (end of clause)