140R3021R0031_ATTACHMENT_2_Performance_Requirement_Summary.pdf

PARKER DAM ARMED SECURITY SERVICES

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

The work rendered under the contract is subject to Government inspection during all times of the Contractor’s work and after completion of the tasks. The PRS identifies critical performance measures the Government will use to evaluate the Contractor’s performance.

The Performance Objective lists activities the Contractor must perform to accomplish the PWS requirements. However, the absence of any contract requirement from the PRS shall not detract from its enforceability or limit the rights or remedies of the Government under any other provision of the contract, including the clauses entitled “Inspection of Services” and “Default.”

The Performance Requirements Summary Table includes has five columns that include the Performance Objective, Performance Standard, Acceptable Quality Level, Incentives, and Method of Surveillance.

The Performance Standard describes the task to be accomplished.

The Acceptable Quality Level (AQL) describes the minimum level of acceptable performance from perfect performance for each listed service and how much error the Government is willing to accept. If performance fails to meet the AQL, the Government will invoke the negative incentive stated in column 4 of the PRS table.

The Incentives identify positive and negative incentives that will be invoked for meeting or not meeting the AQL. The incentives are designed to motivate the contractor to perform at their best. The contractor will be rewarded with positive past performance reports for performance that meets or exceeds the AQL. The contractor will realize negative incentives in the form of negative past performance ratings.

The Method of Surveillance identifies the methods the Government will use to monitor and evaluate contractor performance. The Government will utilize two main methods to evaluate performance (1) Direct physical inspections and (2) notification by other Government agency representatives. Direct physical inspections will include on-site observations and inspections of the conditions.

PRS FOR EACH MONTH OF CONTRACT PERFORMANCE

Performance Objective

Performance Standard

Acceptable Quality Level

(AQL)

Method of Surveillance Incentive

Armed Personnel Requiremens PWS Paragraph 9.0

Assigned individuals shall identify and report suspicious activities, trespass violations and damages to government property to the Federal, State or Local Law Enforcement authorities..

All suspicious activity, trespass violations and damages to government property is reported as each situation occurs 100% of the time.

COR will review entries made in the station's Logbook/Electronic Log.

Incentive – Positive Past Performance rating.

Disincentive - Negative Past Performance. Past Performance will not be impacted if issue identified by the Point of Contact are remedied the following business day.

Security Presence PWS Paragraph 9.0.

Required number of personnel are on site at required time for each shift at all times.

Contractor will ensure one (2) armed personnel are posted at Parker Dam 24hours a day, 7 days a week, 365 days a year and 366 days in a leap year.

COR will review entries made in the station’s Logbook/Electronic Log concerning personnel on duty. COR will track customer complaints, conduct random inspections and exercises at the facility and review the Contractors quality control plan.

Incentive – Positive Past Performance Disincentive – Negative Past Performance. Past Performance will not be impacted if issue identified by the Point of Contact are remedied the following business day.

Emergency Assistance PWS Paragraph

9.1.5. & 9.1.6.

Contract personnel shall assist the emergency vehicle/vehicles and notify outside agencies for law enforcement, emergency medical or fire response when

The Contractor will support outside agencies and BOR personnel in 100% of emergency situations occurring at Davis Dam.

COR will review entries made in the station’s Logbook/Electronic Log concerning emergency assistance rendered, track customer complaints, conduct random inspections and exercises at the facility and review the Contractors quality control plan.

Incentive – Positive Past Performance Disincentive – Negative Past Performance. Past Performance will not be impacted if issue identified by the Point of Contact are remedied the required.

Contractor personnel shall assist BOR employees and responding agencies with the evacuation of the facility as determined by the Facility Manager, Area Manager or LCDO Security Officer.

Communications PWS Paragraph 9.3.8.

Contractor-provided equipment is available and operational at all times.

The Contractor shall ensure all posted personnel have operational communications equipment issued to them at the beginning of each shift 100% of the time.

COR will review entries made in the station’s Logbook/Electronic Log concerning communications checks during each shift, track customer complaints, conduct random inspections and exercises at the facility and review the Contractors quality control plan.

Incentive – Positive Past Performance Disincentive – Negative Past Performance. Past Performance will not be impacted if issue identified by the Point of Contact are remedied the following business day.

Security Guard Requirements

PWS 9.0.

Armed personnel call-off notification.

The Contractor shall ensure a comparable armed personnel are in place within two (2) hours of personnel call-off notification.

Maximum of 2 defects a month.

COR/ will review entries made in the station’s Logbook/Electronic Log concerning road closures during the night shift, track customer complaints, conduct random inspections and exercises at the facility and review the Contractors quality control plan.

Incentive – Positive Past Performance Disincentive – Negative Past Performance. Past Performance will not be impacted if issue identified by the Point of Contact are remedied the

Continuous Monitoring of the Parker Dam Camera System IAW PWS para.

9.0

The armed personnel shall monitor the Parker Dam Camera system to support immediate visual assessment of suspicious activity, trespassing and public safety incidents as needed.

Armed personnel shall monitor the Parker Dam Camera System.

The COR will evaluate entries made in the Logbook/Electronic Log

Incentive – Positive Past Performance Disincentive – Negative Past Performance. Past Performance will not be impacted if issue identified by the Point of Contact are remedied the following business day.

Parker Dam Security System Status IAW PWS para.

9.1.13

The Contractor shall identify and report, via email and phone, to the

COR, LCDO

Security Officer and SRF Dispatch Center, all malfunctions, discrepancies and outages relating to the Parker Dam Security Equipment.

All Parker Dam Security Equipment issues shall be reported and documented in the Daily Activity Log/Report

The COR will review entries made on the Parker Dam and SRF Dispatch Daily Report as well as periodically check the status of the components within the security system to ensure issues at Davis Dam have been reported.

Incentive – Positive Past Performance Disincentive – Negative Past Performance. Past Performance will not be impacted if issue identified by the Point of Contact are remedied the following business day.

Weekly and Monthly submittals are received by the COR IAW with the PWS.

The Contractor shall ensure all submittals are submitted to the COR on a Weekly/Monthly basis.

All Weekly submittals are received by the COR identifying the previous seven (7) days activities. All monthly submittals are received on the 2nd Day following the previous month.

Maximum of 3 defects per year.

The COR will review dates in which submittals are received to ensure they are IAW the PWS.

Incentive – Positive Past Performance Disincentive – Negative Past Performance. Past Performance will not be impacted if issue identified by the Point of Contact are remedied the