Questions_Addressed_140L6226Q0028_0001.docx
DOCX document 24 KB Posted
- Attached to
- RAWLINS FIELD OFFICE DOOR ACCESS MAINT.
- Solicitation number
- 140L6226Q0028
About this file
This file is a Questions and Answers document (Amendment 002) addressing clarifications regarding Solicitation 140L6226Q0028 for door access maintenance services at the BLM Rawlins Field Office. The document provides technical specifications and operational details about the existing Software House C-CURE 9000 access control system that will be maintained under the contract.
Key technical details include: the current C-CURE 9000 software version is 2.70.539.289, with the last system upgrade applied on April 10, 2021. The existing system includes enrollment suite capabilities for Government PIV and CAC holders, manufactured by Software House through their High Assurance suite. The C-CURE 9000 workstation is currently operational and accessible with functional administrative interfaces supporting credential management and access control monitoring. Technical support over the phone is acceptable, with some onsite support anticipated as necessary, though the system's serial number is not available in existing documentation. The three-year service and maintenance agreement (Period of Performance: September 14, 2026 – September 13, 2029) will cover approximately 21 controlled doors and associated controllers, with required services including software licensing renewal, system upgrades, firmware and software management, annual inspections and testing, preventive maintenance, deficiency reporting, and documentation updates. A site visit is scheduled for September 3, 2026, at 9:00 AM MDT at 1300 North Third Street, Rawlins, Wyoming 82301.
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Text version
AMD 002
Questions Addressed Solicitation: 140L6226Q0028 Rawlins Field Office Door Access Maintenance
1. What is the current version of C·Cure 9000 installed on the system?
a. The current version is 2.70.539.289.
2. What is the date of the last up-grade on the C·Cure 9000?
a. The last upgrade applied to the C·CURE 9000 system occurred on 04/10/21.
3. Statement of Work- Does existing CCure 9000 system include enrollment suite for GOV PIV or CAC holders?
a. Yes. The existing C·CURE 9000 system includes high-assurance credential support, and we currently use Government PIV cards for access. Software House provides native PIV/CAC enrollment and validation features within its High Assurance modules.
4. Statement of Work- If enrollment solution integrated into CCure, what is the manufacturer?
a. The enrollment solution is manufactured by Software House. Their High Assurance suite (formerly associated with Innometriks hardware) provides PIV/CAC credential lifecycle features integrated directly into the C·CURE 9000 environment.
5. Statement of Work states "Provide inspection, testing, ..., and technical support services for a period of three (3) years." Is technical support over the phone acceptable?
a. Yes. Technical support delivered over the phone is acceptable. Some onsite technical support may be necessary. Software House provides standard telephone support, with emergency 24/7 support available through elevated service agreements.
6. Statement of Work- Is CCure 9000 workstation operational and accessible?
a. The C·CURE 9000 workstation is operational and accessible. It includes functional administrative interfaces and supports credential management and access control monitoring.
7. Please provide the following information for the existing Software House C•CURE 9000 system: 1) Software House system serial number 2) Currently installed C•CURE 9000 software version
a. Serial number cannot be provided because it is not included in the existing system documentation and requires direct access to the C•CURE hardware or server.
b. Currently installed C·CURE 9000 software version: 2.70.539.289.
File details come from the government source that posted it. Updated .