Question_and_Answer_Set_One_0002.pdf

Question and Answer Set One

SUBMISSION SCHEDULE & TIMELINE:

Q1-Is there a limit to the frequency that we can submit technical inquiries?

A1-No.

Q2- The Solicitation states that technical inquiries must be submitted no later than five

(5) days prior to the close of the solicitation to allow for adequate time for the government to answer questions. What is the estimated timeline for responses back to suppliers?

A2- 2-3 Business Days or as soon as possible.

Q3- Since the site visit is scheduled for 1:00PM on Thursday, July 14, 2022, does the government anticipate an extension as a result of questions that may arise on that day?

A3- The Government does not anticipate extending the proposal due date at this time.

Q4- Please confirm the deadline that inquiries must be submitted by on July 14, 2022.

A4- July 14, 2022 is the deadline for inquiries at this time.

PROPOSAL SUBMISSION INSTRUCTIONS:

Q5- Please confirm the page orientation (portrait or landscape) for submission of the Volume I Cost/Certification and Volume II Technical.

A5- The Government does not have a preference.

Q6- lease advise if there is a specific font size, font style, and margin requirements for the Volume I Cost/Certification and Volume II Technical.

A6- The Government does not have a preference.

Q7- Starting on page 63 of the Solicitation offer and award document 140F0422R0015, Section L.8 INSTRUCTIONS TO OFFERORS – PROPOSAL FACTORS, the page limitation states, “Page Limit: 30 double sided”. Please define the term “double sided” as it pertains to an electronic submission.

A7- 60 pages is the limit.

SUBCONTRACTING PLAN:

Q8- Please confirm that the goal target percentage for Veteran-Owned Small Business (VOSB), within the Subcontracting Plan Template - Attachment E, is 0%.

A8-DOI does not have a goal for VOSB.

A8- Attachment E is for the contractor to propose their percentages.

OPTION 1: WEST FOOD SERVICE KIOSK

Q9- Please explain what the expectation is for providing specialty coffee options.

A9- Specialty coffees such as: americano, caffe latte, cappuccino, latte macchiato, caramel macchiato.

Q10- Please identify the exact location, on the east end of the Rick Lemon Building, as well as the estimated square footage available.

A10- Exact location to be determined near the east entrance to the Lemon Building.

A10- Estimated square footage anticipated for the kiosk operation is 144 sqft.

OPTION 3: BAR MENU

Q11- What is the government’s expectation for the hours of operations for food service to be available in the lounge?

A11- 7:30PM – 9:30PM on evenings the lounge is open.

OPTION 4: HOTEL MANAGEMENT SYSTEM

Q12- Please explain the full scope and count of what’s expected to be replaced, as it pertains to Option 4.

A12-Provide an integrated Hotel Management System (HMS) and Point of Sales (POS) system including all hardware, software, and technical support necessary to meet the NCTC’s Guest Services operations.

• Includes any stations that will be connected to the contractor provided HMS/POS systems:

• Reservations stations (currently four (4)) and Front Desk stations (currently three (3)) – final quantity needed to provide a property management solution for the NCTC is to be determined by the vendor.

• Food and Beverage stations (currently none) – final quantity to be determined by vendor

• Housekeeping stations (currently two (2)) – final quantity to be determined by vendor

• Management Position stations (currently three (3)) – final quantity to be determined by vendor

• Credit card readers/PIN pads currently provided at the Reservation, Front Desk, and Management stations.

• Current Point of Sales (POS) locations – two (2) in the Servery, one

(1) in the Social Lounge, one (1) in the Sundry Shop, and one (1) portable station - final quantity needed to provide a POS solution to be determined by the vendor.

Food and Beverage management stations are currently set up to receive reports from Micros/Opera but are not directly connected to the Micros/Opera systems.

• Provide access and licensing necessary for four (4) federal staff in the Scheduling and Events Management Branch (SEM) at the NCTC to operate in any Sales/Catering module(s) of the HMS.

• SEM will not require access to any other HMS modules (ie hotel side) or any of the POS system modules.

Q13- Please detail all technical needs that would fall under the opportunity to provide services for Option 4.

A13- Provide technical support for all contractor owned and subcontracted equipment, software, and services including;

• Hotel Management System;

• Point of Sales system;

• Training and HMS support of government Scheduling and Events

Management staff (approximately 10 people) using the Sales and Catering module of the HMS provided.

• Does not include:

• phone system or electronic lock system beyond integration requirement

• any government provided equipment

Q14- Please explain the specifications of all hardware, software, and technology that presently exists on property, along with what, if any, the supplier is expected to own. Please include quantities per item.

A14- Current system is Windows 10 Enterprise based PCs for Front Desk, Reservations, and Management positions. Current POS is Micros Res 3700 Point-of-Sales System Current Hotel Management System is Opera 5.5.0.26 PMS including Sales and Catering module. Current Opera interfaces include: Onity24 Key Card, Mitel PBX phone system, Micros 3700, Oracle Payment Interface, Profit Watch, and digital signboard system.

Q15- Please confirm if the supplier is expected to replace all key locks. If so, please confirm quantities.

A15- Supplier is expected to integrate the system with the existing electronic lock system.

Q16- Please confirm that the government’s expectation is that the new service for Option 4 is to be fully transitioned, installed, and operational by September 1, 2022, or is the expectation that a negotiated transition plan is set and approved by September 1, 2022?

A16- A negotiated transition plan will be set and approved prior to award.

Q17- Is it the expectation of the government that all the services requested are operated within an entirely separate network? Additionally, explain if the supplier is expected to rip and replace existing infrastructure, all the way down to the phone level.

A17- Yes – the NCTC will provide commercial public internet service. The HMS/POS and ancillary programs will be run on the public network totally separate from the USFWS network. No, the supplier is not required to replace existing infrastructure. Existing infrastructure will remain.