Attachment 3, Quality Assurance Surveillance Plan.pdf
PDF 284 KB Posted
- Solicitation number
- 12435H20Q0008
- Issued by
-
Department of Agriculture Forest Service
About this file
This document contains a quality assurance surveillance plan and inspection reports for janitorial services at recreational sites on the Blue Ridge Ranger District. The contractor shall provide all supervision, labor, transportation, equipment, services, temporary closure signs, and supplies necessary to perform janitorial services in accordance with the performance work statement, solicitation terms and conditions, and resultant contract. Services include cleaning and disinfecting restroom surfaces and fixtures, replenishing supplies, cleaning exterior building surfaces and grounds, cleaning trash receptacles, vault pumping and maintenance, odor control, collecting trash, and other requirements. The acceptable quality level is 90% with deductions up to $400 per incident for non-compliance. Performance will be evaluated through inspections by the contracting officer's representative.
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Text version
Quality Assurance Surveillance Plan
The objective of the quality assurance surveillance plan is to reduce the risk to both the Government and the Contractor when problems arise, and to provide a disciplined process for evaluating the Contractor’s performance in order to determine conformity with the requirements of the contract and resolve problems with performance.
1. Acceptable Quality Level/Deductions
The allowable leeway from a standard that can occur before the Government will reject the specific service.
AQL = 90%
A deduction of up to $400.00 will be incurred by the contractor per incident or issue depending on the level of non-compliance listed in QUALITY STANDARDS.
2. Performance Assessments
The tasks completed by the Contractor will be evaluated in terms of how well the requirements of the contract are satisfied. The COR will perform inspections on the tasks to ensure there is a match between actual and expected performance. If there are discrepancies, the COR will communicate performance concerns to the Contractor, and follow through to ensure performance gaps are closed. The Contracting Officer will be kept in the loop often in terms of the inspection findings and means to resolve identified performance concerns.
3. Method of Surveillance
The government, through the COR, will be monitoring the contractor’s performance on a continuous basis. The method(s) of surveillance for each task, will be a combination of—
(1) Inspection
(2) Customer Complaints
4 Corrective Action
When performance is deficient, the Contractor shall be promptly notified by the COR and a system should be established to track corrective action.
If the desired results are not achieved, the COR shall notify the Contracting Officer to assist in a corrective action. The Contracting Officer will set up a time frame for corrective action and re-inspection.
Should Contractor performance fail to meet performance standards stated in the Quality Assurance Plan Performance Requirements Summary, deductions will be made, as stated.
5. Consequences of Unsatisfactory Performance
Unsatisfactory contract performance may result in rejection of work by the Contracting Officer/Contracting Officer’s Representative, under the terms of FAR clause 52.246.-4, “Inspection of Services—Fixed Price”, including reductions in contract payments, where warranted, as specified in the QASP. However, the Government reserves the right to exercise other remedies stipulated in the clause, where reductions in payment in the QASP either do not apply or are otherwise insufficient to correct failure(s) to perform to standard.
Quality Assurance Inspection Report
PEAK SEASON
Inspection Date: Inspector:
TASK FREQUENCY S
A T
U N S A T
COMMENTS & LOCATION
1.) Restrooms – Clean and disinfect surfaces and fixtures to include: toilets, toilet seats, urinals, shower stall, counters, sinks, mirrors, corners, crevices.
Sanitize Floors, clean interior walls, windows, floors, ceilings, baseboards, grouting and stall partitions
2 TIMES/ WEEK
2.) Restrooms – Replenish supplies to include paper towels and toilet paper
2 TIMES /WEEK
3.) Bathrooms-clean exterior surfaces of building, sidewalks and grounds.
ONCE/MONTH
4.) Clean Trash Receptacles ONCE/MONTH
5.) Vault Pumping and Maintenance
AS NEEDED TO
MAINTAIN TO
STANDARD
6.) Odor Control 2 TIME /WEEK
7.) Trash-Collect and remove trash from garbage cans and immediate area.
Replace garbage can liners.
2 TIME/WEEK
8.) All other contract requirements not included on this list
AS NEEDED TO
Reviewed with Contractor’s Representative:
Date Representative Signature:
Quality Assurance Inspection Report
OFF SEASON
Inspection Date: Inspector:
TASK FREQUENCY
TWICE/WEEK
(off peak)
S A T
U N S A T
COMMENTS & LOCATION
Woody Gap Rec. Area
1.) Restrooms – Clean and disinfect surfaces and fixtures to include: toilets, toilet seats, urinals, shower stall, counters, sinks, mirrors, corners, crevices. Sanitize Floors, clean interior walls, windows, floors, ceilings, baseboards, grouting and stall partitions
1 TIMES/ WEEK
2.) Restrooms – Replenish supplies to include paper towels and toilet paper
1 TIMES /WEEK
3.) Bathrooms-clean exterior surfaces of building, sidewalks and grounds.
ONCE/MONTH
4.) Clean Trash Receptacles ONCE/MONTH
5.) Vault Pumping and Maintenance
AS NEEDED TO
6.) Odor Control 1 TIME /WEEK
7.) Trash-Collect and remove trash from garbage cans and immediate area.
Replace garbage can liners.
1 TIME/WEEK
8.) All other contract requirements not included on this list
AS NEEDED TO
Reviewed with Contractor’s Representative:
Date Representative Signature:
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