Attachment 2, Performance Work Statement.pdf

PERORMANCE WORK STATEMENT

CHATTAHOOCHEE NATIONAL FOREST

BLUE RIDGE RANGER DISTRICT

RECREATIONAL JANITORIAL SERVICES

1. Introduction

The contractor shall provide all supervision, labor, transportation, equipment, services, temporary closure signs (to be posted while cleaning) and supplies, necessary to perform janitorial services on the Blue Ridge Ranger District Recreation Sites in accordance with the Performance Work Statement, terms and conditions of this solicitation, and the terms and conditions of the resultant contract.

Perform janitorial services on recreational sites listed in the Performance Work Statement.. The contractor shall perform all Tasks to a level of Standard stated in QUALITY STANDARDS in the Performance Work Statement. Definitions are identified in this PWS. There will be the need for additional days of services for Holidays listed in the PWS..

2. Material Safety Data Sheets

Upon request of the Contracting Officer Representative, the Contractor shall submit a list with the names of the manufacturer, the brand name, and intended use of each of the cleaning chemicals or agents intended for use in the completion of the work. Contractor must provide the MSDS sheets for any chemicals, cleaners, etc. Paper towels, hand soap, and toilet tissue, etc., shall be of a type and style which will be compatible with dispensers already installed in the building. The products must also meet the Environmental Requirements of Attachment B included as part of this document.

3. Period of Performance

Base Year –PEAK SEASON- March 20th, 2020-September 30th, 2020 Base Year- OFF SEASON-October 1st, 2020--March 16, 2021 Option Year 1-PEAK SEASON-March 19th, 2021--September 30th, 2021 Option Year 1-OFF SEASON-October 1st, 2021--March 18th, 2022 Option Year 2-PEAK SEASON- March 21st, 2022--September 30th, 2022 Option Year 2-OFF SEASON-October 1st, 2022--March 18th, 2023

4. PRE-AWARD Meeting

Please see the RFQ, 12435H20Q0008.

5. Project Locations/Recreational Sites

Beasley Knob OHV Trail Cooper Creek Recreation Area Deep Hole Recreation Area DeSoto Falls Recreation Area Dockery Lake Recreation Area Lakewood Landing Frank Gross Campground Rock Creek Sandy Bottom Recreation Area Woody Gap Day Use Area Whissenhunt OHV Trailhead Lake Winfield Scott Fishing Pier-Optional Beginning 1/2/2021

Recreation Site Location

Beasley Knob OHV Area Beginning on US 76/Highway 515 in front of the Blairsville Post Office, go east for 0.7 mile. Turn right onto Windy Hill Road, a paved road. At 0.7 mile when Windy Hill curves sharply to the left, go straight onto a gravel road. After 0.1 mile, turn left onto a narrow gravel road, Forest Service Road #851. Continue 0.8 mile to the OHV trail system parking lot.

Cooper Creek Recreation Area

From Morganton, GA, south on Hwy. 60 south for 16 miles. Turn left on Forest Service Road 4 for 6 miles.

Deep Hole Recreation Area

From Blue Ridge, GA, take Georgia Highway 515 east for approximately 4.5 miles to the first traffic light, which is Georgia Highway 60. Turn right on Georgia Highway 60 and go 0.5 miles to old U.S. 76. Turn left and continue south on Georgia Highway 60 for

14.8 miles to Deep Hole Recreation entrance, which will be on the right.

DeSoto Falls Recreation Area

From Blairsville, Georgia take U.S. 19 and 129 South for about 17 miles; turn right into the Desoto Falls Recreation area.

Dockery Lake Recreation Area

Located approximately 10 miles north of Dahlonega, GA on Hwy 60. Turn right on Forest Road #654. Road dead ends at recreation site, approximately 1 mile.

Frank Gross Campground

From Blairsville, travel 3.5 miles along GA 60 and turn right onto Forest Service Road 69 (Chattahoochee National Fish Hatchery Road) and continue 5.2 miles to the recreation area.

Lakewood Landing Boat Ramp

North of 515 from Blue Ridge and turn right on Hwy 60. Drive a short distance and turn right onto Old HWY 76. Lakewood Landing Boat ramp is just ahead on the left.

Rock Creek Campground

Take U.S. 515 south from Blue Ridge for 4 miles to GA 60; turn right (southwest) and go 3 miles to Morganton. In Morganton, stay straight at the fork and turn right at the sign for Morganton Point.

Sandy Bottoms canoe Launch

From the intersection on Georgia Hwy. 515 and Georgia Hwy. 5 north in Blue Ridge, follow Georgia Hwy. 515 east approx. 0.8 miles to Windy Ridge Rd. Turn right at Windy Ridge Rd., go 0.2 miles to dead end with Old U.S. 76. Turn left, go 0.2 miles to Aska Road on right.

Turn right, go south 8.5 miles on Aska Rd. Turn left, go across Shallowford Bridge, and turn right on Shallowford Bridge Rd. Go 1.3 miles to Old Dial Rd. Turn right on Old Dial Rd., go 0.6 miles to the Sandy Bottom Canoe Take Out on the right.

Woody Gap Day Use Area

Located approximately 12 miles north of Dahlonega, GA on Hwy 60.

Whissenhunt OHV Trailhead

Located approximately 5 miles north of Dahlonega, GA. Take Hwy 19 north for 1 mile, then turn left on Road #187, also known as Wahsega Road and travel for approximately 4 miles. Recreation site will be on your left.

Lake Winfield Scott Fishing Pier Day Use Area.

From Blairsville, GA take U.S. 19/129 south for 10 miles; turn right on GA Hwy. 180 for 7 miles.

6. Performance Objectives and Standards

TASK STANDARD PERFORMANCE

ASSESSMENT

1.) Restrooms – Pressure Wash and disinfect surfaces and fixtures to include toilets, toilet seats, urinals, shower stalls, counters, sinks, plumbing fixtures, mirrors, corners and crevices. Sanitize floors, clean interior walls, windows, ceilings, baseboards, grouting and stall partitions. Clean push/pull plates, kick bars, and doorknobs.

Restrooms visually free of dust and dirt, food waste, debris, trash, streaks and smudges.

Surfaces and fixtures shall maintain a high level of luster and shall be free of dust, spots, stains, rust, mold, incrustations, excess moisture and spider webs. Mirrors shall be free of dirt, grime, traces of film, smudges, streaks, watermarks and cloudiness. Remove all graffiti from walls back to its original look.

*Government Inspections Customer complaint (No more than 3 customer complaints are received and substantiated by the COR per calendar month).

2.) Restrooms – Replenish supplies to include paper towels and toilet paper.

All paper towel dispensers and toilet paper holders will be stocked to capacity.

3.) Bathrooms-Pressure Wash exterior surfaces of building, sidewalks and grounds.

All exterior surfaces including walls, doors, screens, windows and sidewalks will be free of mold, leaves, mildew, and any foreign debris.

4.) Pressure Wash Trash Receptacles

All trash receptacles will be pressure washed inside and outside to remove mold, mildew, dirt, markings, offensive odors, and graffiti once a month.

5.) Vault Pumping and Maintenance

The Vault toilet holding tanks at will require pumping before the waste reaches 12 inches from the bottom of the riser. The contractor will call the COR 24 hours before the vault is scheduled to be pumped.

After vault is completely pumped and sides rinsed thoroughly; add a minimum of 100gals of water and 1gal of Chempace PowrXTREME odor neutralizer (or equivalent) to each vault.

*Government Inspections Customer complaint (No more than 3 customer complaints are received and substantiated by the COR per calendar

6.) Odor Control

Add (approximately 16 ounces) of Chempace PowrXTREME odor neutralizer or equivalent to each vault at each toilet cleaning, following manufacture’s

*Government Inspections Customer complaint (No more than 3 customer complaints are received and substantiated by the

Odor Control cont.

recommendations as to alleviate offensive odor.

Alternatives may be approved if they meet the following criteria:

-formaldehyde free toilet treatment -complete odor control in the most extreme conditions and temperatures

-assist in breaking down waste and scale build up in the holding tank -100% biodegradable

DO NOT DILUTE

PRODUCT PRIOR TO

ADDING TO VAULT.

COR per calendar

7.) Trash-Remove trash from garbage cans and immediate area.

Replace garbage can liners.

Pick-up litter within a 15’ perimeter of facility (including all buildings and trash bins). Empty all trash receptacles and replace with a new liner appropriate for the particular sized container. It is the contractor’s responsibility to dispose of the garbage at a recycling center of their choice at the contractor’s expense.

*Government Inspections Customer complaint (No more than 3 customer complaints are received and substantiated by the COR per calendar month).

8.) Non-compliance issues and invoicing procedures.

The contractor must take corrective action within 24 hours of a non-compliance order. If the action is not corrected within this time frame, the contractor will be held liable for the corrective costs incurred by the US Forest Service. Refer to the acceptable quality level/deduction in C.12.1

7. Quality Standards/Tasks

The Contractor will ensure that all work requested under this contract, shall meet all quality and performance standards. The outcome of all cleaning is to present an overall appearance of cleanliness. The Contractor shall provide all labor and oversight to ensure all standards are successfully achieved.

(1) The following standards describe the outcome of results of cleaning tasks that have been completed to meet the standard.

(2) The Contractor will develop strategies to make changes, as necessary, to ensure that the most efficient and effective method of cleaning is being used to optimize results of the cleaning.

(3) “Clean” will be defined as removing dirt, water streaks, mop marks, mop strands, gum, grease, tar, or another extraneous matter from all surfaces or objects.

8. Definitions

Sweep Floors – Sweep floors so there is no evidence of mud, dirt, dust, etc.

Mop Floors – Mop floors with disinfectants so there is no evidence of mud, dirt, dust, etc.

Clean Toilets – Clean toilets, seats and risers with a disinfectant bowl cleaner.

Clean Doors and Partitions – Clean doors and partitions with disinfectant cleaner.

Clean Sinks and Shower Stalls- Clean sinks and shower stalls with disinfectant cleaner.

Clean Hardware – Clean push/pull plates, kick bars, door knobs, plumbing fixtures, etc.

Clean Mirrors- Clean mirrors with glass cleaner.

Replenish Toilet Paper – Replace toilet paper as needed

Broom Eves and Over-head – Remove spider webs and debris from outside eves and all over-head area inside buildings

Empty Trash Receptacles – Empty all trash receptacles and replace with new liner;

Disposal of trash will be the contractor’s responsibility; Wash/scrub the inside and outside of each trash receptacle monthly to maintain odor free containers. TRASH COLLECTED IS NOT TO BE

DISPOSED OF IN FOREST SERVICE DUMPSTERS AT

OTHER SITES.

Grounds Cleaning - Pick-up litter within a 15’ perimeter of facility (including all buildings and trash bins).

Replenish Water- Add water in each vault per cleaning to sufficiently keep solids under surface of water to assist in controlling odors. After each vault has been pumped, a minimum of 100 gallons of water must be added to each vault.

Clean Building Exterior- Once a month, pressure wash sidewalks and exterior of building, so there is no evidence of mud, dirt, dust, mold, etc.

Replenish Paper Towels- Replace paper towels as needed

Pump Vaults- Arrange to have vaults pumped and replenish water immediately after pumping.

Vaults should be pumped when solids are within 12 inches of the bottom of the toilet riser.

Contractor should contact COR 24 hours before pumping.

Clean - Clean shall be defined as free of dirt, dust, spots, streaks, stains, smudges, litter, debris, and other residue.

Safety Conditions Contractor shall use only chemicals which are environmentally safe. The Contractor shall furnish and display caution signs to be used when cleaning floors where people other than contractor personnel are present before the floors are dry.

Contracting Officer - The Contracting Officer is a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the Contracting Officer acting within the limits of their authority as delegated by the Contracting Officer.

Contracting Officer Representative- An individual, designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions within the scope of his or her authority.

Contractor - The term Contractor as used herein refers to both the prime contractor and any sub-contractors.

Contractor Representative - A foreman or superintendent assigned to represent the Contractor

Disinfect - Cleaning in order to destroy any harmful microorganisms by application of an approved chemical agent.

Waste Containers - Waste container are defined as trash receptacles, waste baskets, trash cans, wastepaper baskets, ash trays, or any container holding trash, paper, or refuse of any type.

Twice weekly (TW) - Services performed twice during a 7 day period, such as Monday and Thursday or Tuesday and Friday.

9. Federal Holidays Cleaning

Additional days will be needed during what are considered heavy use periods. These will be on Saturday, directly related to a corresponding Holiday. Beasley and Whissenhunt OHV areas will require the extra day for holiday cleaning.

May – Memorial Day (Monday) July – Independence Day (Tuesday) September – Labor Day (Monday)

Cleaning times will be restricted from 10:00 pm until 7:00 am, due to Quiet Hours in developed recreation areas.

10. Quality Control Plan

The Contractor shall submit a detailed Quality Control Plan (QCP) with its Quote. The plan will be site specific and will inform the Forest Service how the work, oversight, project management, and follow-up will be performed in this contract to ensure compliance with all requirements.

The QCP will be evaluated as part of the technical proposal.

The Contractor will be required to submit a final version of the quality control plan within 30 calendar days after contract award.

The QCP is intended to provide a structured process and detailed operations plan that will help the Contractor manage the project and identify any deficiencies before the performance becomes unacceptable.

The QCP should include, but not be limited to, the following:

a. Detailed operations plan that demonstrates methods of meeting the tasks and standards, project management, inspections, plan implementation, process improvement changes, correction of deficiencies, and green cleaning compliance with a list of biobased products.

The quality control plan must be kept current at all times to reflect all contract modifications, changes to the buildings, and changes in plan. If anything in the plan is revised, the plan must be physically updated, and the changes are to be reported to the COR. Changes must be approved by the Contracting Officer.

The Contractor shall review the QCP with the COR and the Contractor’s employees annually so that all parties agree and understand what is expected.

The CO and the COR will receive a copy of the most current quality control plan and all updates when they are made. The Contractor must keep a copy on file.

Anytime the Contractor is not meeting contracting requirements, it must correct the deficiencies immediately in a manner that is likely to prevent reoccurrences. If changes cannot be made immediately, the Contractor must inform the COR of the projected timeline for the changes.

11. Bio Based Products

The Contractor shall comply with Section 9002 of the Farm Security and Rural Investment Act of 2002 (FSRIA), Executive Order (EO) 13423, “Strengthening FederalEnvironmental, Energy, and Transportation Management,” and the Federal Acquisition Regulation to provide biobased products.

The Contractor shall utilize products and material made from biobased materials (e.g.,biobased greases, biobased hydraulic fluids, biobased absorbents) to the maximum extent possible without jeopardizing the intended end use or detracting from the overall quality delivered to the end user.

All supplies and materials shall be of a type and quality that conform to applicable Federal specifications and standards. All supplies and materials to be used in the performance of work described herein are subject to the approval of the Contracting Officer Representative (COR).

The following is an example list of products that may be used in this contract for custodial services for which biobased products are available. The list is not all inclusive. It is desirable that vendors be able to supply the greatest number of biobased products listed meeting the health and environmental specifications.

All-purpose cleaner Degreaser/cleaner Heavy duty cleaner Deodorizer Carpet shampoo Floor finish Gum remover Floor finish restorer Version 2 December 2007 2 Disinfectant sanitizer Floor sealer Extraction fluid Furniture polish Floor stripper Glass cleaner Neutral cleaner (liquid) Grout sealer Stain remover Stainless steel polish Air freshener including dispenser Toilet bowl cleaner

Bathroom cleaner White board cleaner Brass polish/cleaner Wood floor cleaner Chrome polish/cleaner Laundry detergent Liquid hand soap including dispenser Cream cleaner Lime and scale remover (tub and tile cleaner) Solvent

Biobased products that are designated for preferred procurement under USDA’s BioPreferred program must meet the required minimum biobased content as stated in the USDA Final Rule available at www.biopreferred.gov. The Contractor should provide data for their biobased products such as biobased content. In addition to the biobased products designated by the U.S.

Department of Agriculture in the BioPreferred Program, the Contractor is encouraged to use other biobased products.

The Contractor shall submit with the initial proposal a complete list of biobased products, indicating the name of the manufacturer, cost of each material, and the intended use of each of the materials that are to be used in carrying out the requirements of the contract. Additionally, the winning Contractor on each anniversary date of the contract shall compile a complete list of biobased products, including the information above, purchased to carry out the contract requirements. The Contractor shall list volume to be used and total cost for each individual product. This information will be used for reporting purposes.

The Contractor shall comply with the provision at FAR 52.223-1, Biobased Product Certification. The Contractor shall comply with the clause at FAR 52.223-2, Affirmative Procurement of Biobased Products Under Service and Construction Contracts. Within thirty (30) days of contract award, the Contractor shall submit an Operations and Maintenance Plan. This submittal shall be approved by the COR in writing.

The Contractor shall not commence work until this submittal is approved by the COR in writing.

The Plan must be reviewed and updated annually, and as required by the COR. The Plan must contain and define the following elements: The Contractor’s written policy stating its commitment to the use of biobased products, employee health and safety, and sound environmental management practices.

Version 2 December 2007 3 Detail on how the Contractor intends to keep abreast of the development and increasing availability of biobased products and how any new or improved products will be incorporated on an ongoing basis into contract performance.

Proposed biobased custodial products which must be selected in accordance with the criteria included above. At a minimum, the Plan must identify products by brand name for each of the product types. NOTE: A Contractor may propose more than one product within a product category and/or propose a product or products addressing more than one product category.

The product guides which define standard operating procedures for instructing staff in the proper use, storage, and disposal of biobased products; proper maintenance of equipment; and other procedures/instructions to accomplish work under this contract. The Contractor shall provide data on the quantity and dollar values of biobased products used in this contract. The data will be submitted to the COR quarterly.

A demonstration of proper use, an effective training program, and technical assistance are essential to the success of the purchase and use of some biobased products that may function differently than a conventional product. Therefore, we will look for a Contractor who will 1) demonstrate products, and 2) when selected, offer any necessary training to all of the construction staff and 3) be available with technical assistance to trouble shoot problems.