1240LS26Q0010 Island Park Janitorial -Attachment 2 - Performance Work Statement.pdf

1240LS26Q0010: Attachment 2 - ISLAND PARK RANGER DISTRICT OFFICE JANITORIAL

PERFORMANCE WORK STATEMENT

Scope of Work

The purpose of this contract is to secure janitorial services for the Island Park Ranger District Office in Island

Park, Idaho. The contractor is responsible for providing all labor, supervision, equipment, and supplies (other than those listed as government-furnished items below) necessary to perform services under the janitorial contract. All designated areas must present a clean, healthful, and well-kept appearance. The work will primarily consist of cleaning floors, vacuuming carpets, removing trash, and cleaning restrooms. There are two bathrooms, three entry ways, and 15 rooms (approximately 4500 square feet).

Location or Delivery

Work required in the contract will be at the Forest Service administrative site office at the Island Park Ranger

Station of the Caribou-Targhee National Forest. The work site address is 3726 North Highway 20, Island Park, Idaho 83429.

Government Furnished Property

The government will provide the following items of government property to the contractor for use in the performance of this contract. This property shall be used and maintained by the contractor in accordance with the provisions of the "Government Property" FAR clause contained elsewhere in the contract. The government will deliver to the contractor the following listed materials in accordance with the Government-Furnished

Property Clause FAR 52.245-1:

Vacuum cleaner Brooms and dust pans

Paper towels for dispensers – flat Mops and buckets

Toilet paper Stainless steel wipes

Garbage can liners (10 and 50-gallon) Carpet spot cleaner

Soap for washroom dispensers Air freshener

All-purpose disinfection cleaner Pumice stones

Toilet bowl cleaner Drain cleaner

Window cleaner Duster

Soft scrub Wheeled garbage can

Deodorant cake for restrooms/urinals Step ladder

Floor disinfectant cleaner Key for door locks to access the building

The contractor shall inform the designated contract officer representative (COR) when supplied equipment identified need(s) repair or replacement. Written notification, communication by cell or landline phone, or communication by electronic messaging (text or email) shall be supplied to the designated COR sufficiently in advance (one week) to allow the COR to inspect, repair or acquire new equipment.

If the government fails to make timely delivery of such government-furnished property suitable for its intended use and upon timely notification (one week) from the contractor, the CO (CO) shall be notified in writing by the contractor. Upon written request from the contractor, the CO may make an equitable adjustment of contract delivery performance date or contract price, or both.

A key for the door lock(s) to access the building will be issued to the contractor. The contractor will need to complete an AD-107 (property form) when the government property is provided. In case of loss of any government property, the contractor will be billed for the changing of all locks to the building.

All government furnished property will be located at the district office building for use by the contractor onsite.

Upon completion of the contract, equipment identified above shall remain the property of the government. The

Contractor shall be liable for the loss, damage or destruction of Government furnished property except for ordinary wear and tear, until completion of this contract.

Maintenance Problems

The contractor shall notify the COR immediately of any building or grounds maintenance problems such as slow or clogged drains, broken pipes, locks or doors that do not close properly, etc. Notification shall be done by phone and/or written notice depending on the urgency of the problem.

Key Personnel

The contractor shall be required to notify the COR in writing of all contractor personnel working on this contract and any substitution that may occur. The list shall be submitted prior to employees working in the facilities. All workers or substitutes must be responsible, competent adults at or above eighteen (18) years of age. The contractor is responsible for ensuring all workers and substitutes do their work in accordance with the specifications.

Supervision, Security, and Qualifications

The contractor and their employees shall be capable of performing janitorial work. The CO may require dismissal of contractor employees whom they deem incompetent, insubordinate or otherwise objectionable; or whose continued employment they deem contrary to the public interest. The contractor shall provide adequate supervision of crews to prevent employees from disturbing papers on desks, opening drawers or cabinets, or using telephones provided for official government use. The contractor or employees shall not bring children or pets to the premises while the work is being performed. A background check of all employees that will be in the building, working unsupervised by a federal employee, is required.

The contractor must provide security comparable to the type of protection given by commercial or business enterprises to prevent illegal entry into or loitering on the premises; to prevent loss by pilferage or theft; and to admit to the space during off-duty hours only those who are authorized to enter. The use of government property or services such as telephones, machines, office supplies, etc. for other than official government business is strictly prohibited.

During completion of janitorial duties, the contractor is responsible for ensuring facility doors, windows, and other means of entrance remain locked to ensure they are unavailable for entry by unauthorized personnel.

The building and offices must be left in a safe and secure condition when janitorial services are complete and the contractor is ready to leave. The contractor shall also verify that all doors and windows are locked upon completion of duties. In addition, the contractor shall be responsible for making sure that all building lights are turned off.

All work, supplies and equipment shall conform to the requirements set forth by the Department of Labor, Occupational Safety and Health Administration (OSHA). The contractor shall take all necessary precautions for the protection of the work and safety of the public.

Use of Premises

The contractor shall comply with the regulations governing the operation of premises which are occupied and shall perform this contract in such a manner as not to interrupt or interfere with the conduct of government business.

Inspection Requirements

The COR shall provide quality control inspections to ensure that all janitorial tasks are performed adequately according to the Statement of Work (SOW) established in the accepted quote to this solicitation. Work not conforming to specifications will be noted and brought to the attention of the contractor for correction. A daily diary of problems and contractor non-compliance will be kept by the COR and a copy forwarded to the CO for administrative action. The COR will notify the payment office monthly of acceptance. Payments will be at price shown in the schedule, less any authorized deductions. All work not meeting contract specifications shall be reworked prior to payment. Monthly payment may be delayed or reduced if work is not completed according to performance objectives

Basic Cleaning Services

The contractor shall accomplish all cleaning tasks to meet the requirements of this SOW. The following items are twice per week from May through September and once per week from October through April.

Maintain Floors

All floors, except carpeted areas, shall be swept, dust mopped, damp mopped, wet mopped, dry buffed, and spray buffed, as needed, to ensure they have a uniform, glossy appearance and are free of dirt, debris, dust, scuff marks, heel marks, other stains and discoloration, and other foreign matter. Baseboards, comers, and wall/floor edges shall also be clean. All floor maintenance solutions shall be removed from baseboards, furniture, trash receptacles, etc. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items. All moved items shall be returned to their original and proper position. There shall be no standing water.

Remove Trash

All trash containers shall be emptied and returned to their initial location. Any obviously soiled or torn plastic trash receptacle liners shall be replaced. The trash shall be collected in the large 55-gallon wheeled trash container at the north end of the building and then all trash disposed by taking it to the landfill. Trash receptacles shall be left clean, free of foreign matter, and free of odors. Federal employees are responsible for materials that can be recycled.

Vacuum and Clean Floor Mats

Vacuum and clean interior and exterior floor mats. After vacuuming or cleaning, mats shall be free of all visible lint, litter, soil, and other foreign matter. Soil and moisture underneath mats shall be removed, and mats returned to their normal location.

Vacuum Carpets

Vacuum carpeted areas. After vacuuming, the carpeted area shall be free of all visible dirt, debris, litter, and other foreign matter. Any spots shall be removed by carpet manufacturer's approved methods as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the COR.

Clean the Drinking Fountain

Clean and disinfect all polished metal surfaces, including the orifices and drain, as well as exterior surfaces of the fountain. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

Clean Conference Room Table and Countertop

The countertop (with microwave and coffee maker) and tabletops will be free of all visible dust, debris, litter, food, smudges, and other foreign matter.

Basic Restroom Cleaning Services

The contractor shall accomplish all cleaning tasks to meet the requirements of this SOW. The following items are twice per week from May through September and once per week from October through April.

Clean and Disinfect

Completely clean and disinfect all surfaces of sinks, toilets, toilet bowls, urinals, counters, paper towel dispensers, plumbing fixtures, door handles, light switches, walls (around toilets and urinals), and other such surfaces; using a germicidal detergent. Spot clean and disinfect stalls, walls, and doors. After cleaning, items shall be free of deposits, dirt, streaks, and odors. All drains shall be clean and free of odors.

Descale

Descaling shall be performed monthly at a minimum and as often as needed to keep areas free of hard-water buildup on toilet bowls, urinals, sinks, and plumbing fixtures. After descaling, surfaces shall be free from streaks, stains, scale, scum, deposits, and rust stains.

Clean Mirror

The mirrors over the sinks shall be clean and free of smudges.

Sweep and Mop Floor

After sweeping and mopping, the entire floor surface, including corners, baseboards, and wall/floor edges;

shall be free from litter, dirt, dust, scum, mildew, residue, and debris. Floors shall have a uniform appearance without streaks, swirl marks, detergent residue, stickiness, or any evidence of soil, stain, film, or standing water. Moveable items shall be tilted or moved to sweep and damp mop underneath.

Remove Trash

All trash containers shall be emptied. Any obviously soiled or torn plastic trash receptacle liners shall be replaced. Trash receptacles shall be left clean, free of foreign matter, and free of odors.

Stock Restroom Supplies

The contractor shall ensure restrooms are stocked sufficiently so that supplies including soap, toilet paper, paper towels, and toilet seat liners do not run out. No overstocking shall be allowed. If supplies run out prior to the next service date, the contractor shall refill within one day of notification.

For Safety

In the entry ways, during inclement weather, remove water, mud or snow from entrance doors and floors to keep clean and dry. Entrances are to be clean and dry before the contractor leaves at the end of work.

Monthly Cleaning Services

Windows and Windowsills

Clean all uncluttered windowsills so that they are free of dust, stains, dirt, cobwebs, and dead insects. Clean the interior of windows in the public foyer and all entry doors.

General Dusting

Dust is removed from all open, uncluttered surfaces including desks, tables, and counters.

Spot Cleaning

Dirt, smudges, fingerprints, etc. are removed from doors, door handles, door frames, walls, light switches, and adjacent areas. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots, and other evidence of soil.

Carpets

Spots are removed from the carpet. Spot clean or shampoo dirty carpets over an area of two square feet or less. Spots must be removed immediately.

Lights

Insects and debris are removed from light fixtures.

Biennial Cleaning Services

Strip, Scrub, Seal, and Wax Floors

Strip, scrub, seal, and wax floors as necessary to maintain a uniform glossy appearance. A non-skid wax is required. A uniform glossy appearance is free of scuffmarks, heel marks, wax build-up, and other stains and discoloration.

Clean All Interior Windows

After interior window surfaces have been cleaned, all traces of film, dirt, smudges, water, and other foreign materials shall be removed from frames, casings, sills, and glass. Windows are cleaned twice per year in June and September.

Clean Exterior Windows

After windows have been cleaned, exterior frames, casings, sills, and glass shall be free of all traces of film, dirt, smudges, water, and other foreign matter. Windows are cleaned twice per year in June and September.

General Information

Hours of Operation

All work under this contract will be performed after regular office hours, which are Monday through Friday, 7:00 a.m. to 5:30 p.m. The office is closed for all federal holidays and weekends. Federal employees may be working after hours or on weekends and cleaning services shall not interfere with government work. Federal holidays are

New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, Juneteenth Day, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving, Christmas.

The contractor will not be required to perform work on a national holiday, or the day the holiday is observed.

Emergency work, which requires immediate attention, can be accomplished during regular office working hours.

Work Schedule

From May through September, the office is cleaned twice per week. From October through April, the office is cleaned once per week. The contractor’s work schedule will be established with the COR at the pre-work meeting. Please contact the COR a minimum of 24 hours in advance for approval to any adjustments to an established day of services.

Service Delivery Summary

The contractor service requirements are summarized as performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective Performance Threshold

Basic cleaning services – All non-rug flooring, corners, baseboards, and wall edges are swept and mopped and free of dirt, dust, and debris. All rug flooring, including floor mats, are vacuumed and free of dirt and debris. All trash receptacles are empty, free of odors and dirt, and have untorn, clean bag liners. The drinking fountain is disinfected and free of streaks, spots, stains, smudges, and scale. The lunch/conference room table and counter are disinfected and free of dirt, food, and smudges. Dust on uncluttered surfaces is not visible.

The COR will prepare inspection reports, as necessary. Any services not performed or incomplete will be discussed with the contractor and opportunity provided to address problems. Problems should not recur more than five times in a year.

Basic restroom cleaning services – Surfaces of sinks, toilets, toilet bowls, urinals, counters, light switches, plumbing fixtures, stalls, doors, door handles, light switches, towel dispenser unit, walls, etc. are clean and disinfected (including wall areas around toilets and urinals). Scale is removed from toilet bowls, urinals, sinks, and faucet handles. The flooring, corners, baseboards, and wall edges are swept and mopped and free of dirt, dust, and debris. Toilet paper, paper towels, toilet seat liners, and liquid hand soap are stocked. Trash receptacles are empty, free of odors and dirt, and have untorn, clean bag liners. The mirror is clean and free of smudges.

The COR will prepare inspection reports, as necessary. Any services not performed or incomplete will be discussed with the contractor and opportunity provided to address problems. Problems should not recur more than five times in a year.

Monthly cleaning services – Dust is removed from all open, uncluttered surfaces. Uncluttered windowsills are clean and free of dust, dirt, stains, cobwebs, and dead insects. Interior glass of three entry doors and the public foyer is clean. Dirt, smudges, fingerprints, etc. are removed from doors, walls, door handles, door frames, light switches, and adjacent areas.

Spots are removed from the carpet. Insects and debris are removed from light fixtures.

necessary. Any services not performed or incomplete will be discussed with the contractor and opportunity provided to address problems. Problems should not recur more than five times in a year.

Periodic cleaning services – Floors are stripped, scrubbed, sealed and waxed, as necessary. Interior and exterior windows are cleaned twice per year (June and September).

necessary. Any services not performed or incomplete will be discussed with the contractor and opportunity provided to address problems. Problems should not recur more than twice per year.

Contract Administration Information

For documentation purposes, a copy of all correspondence regarding this contract shall be sent to both the

COR and the CO.

Quality Assurance

Quality assurance will be performed by the COR during the contract at regular intervals. Methods may include visual surveys and inspection reports. Evaluation of the contractor’s performance will be in accordance with the

Quality Assurance Surveillance Plan. Deduction for work may include rework at no cost to the government or government acceptance with price reduction.

Government Remedies

The CO shall follow FAR 52.212.4, Contract Terms and Conditions - Commercial Items, for a contractor's failure to perform satisfactory services or failure to correct non-conforming services.

Contractor Quality Control

The contractor, not the government, is responsible for management and quality control actions to meet the terms of this contract. The role of the government is quality assurance to ensure contract standards are met.

The contractor shall develop and maintain a quality program to ensure custodial services are performed in accordance with commonly accepted commercial practices. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. At a minimum, the contractor shall develop quality control procedures addressing the areas identified in the Service Delivery Summary. A description of the site-specific quality control inspection plan may be provided within thirty (30) days of contract award. The plan may include (1) control procedures for security of government-provided items such as keys, and lock combinations; (2) location of the inspection documents; (3) corrective or preventive actions that will be taken to meet quality standards; and (4) a customer comments feedback system.

Payment

The COR will notify the payment office monthly of acceptance. Payments will be made monthly in arrears.

Payments will be at a price shown in the schedule, less any authorized deductions. In the event this contract is terminated during the work month, payment will be based on a per day rate, calculated from the unit price per month. All work not meeting contract specifications will need to be reworked prior to payment. Monthly payment may be delayed or reduced if work is not completed according to performance objectives. The contractor shall submit invoices through the Invoice Processing Platform at https://www.ipp.gov.

Use of Premises

The contractor shall comply with the regulations governing the operation of premises which are occupied and shall perform their contract in such a manner as not to interrupt or interfere with the conduct of government business.

Prework Conference

Prior to commencement of work, the CO will arrange a meeting with the contractor to discuss the contract terms and work performance requirements.

Public Use

This facility is available to the public outside of business hours. The use is authorized only with a permit. Upon occasion, the contractor may be working in the building when the public is present. The contractor must maintain the secure areas from the public areas if both the public and contractor are present at the same time.

https://www.ipp.gov/

Points of Contact (POC)

Contracting Officer’s Representative (COR):

Sabrina Derusseau

Caribou-Targhee National Forest USDA-FS

3726 North Highway 20

Island Park, ID 83429

Phone: (208) 558-4202

Email: sabrina.derusseau@usda.gov

Contracting Officer (CO):

Whit Fausett

Contract Specialist

Procurement and Property Services – CSA #7

1749 West 500 South

Salt Lake City, UT 84104

Phone: (801) 908-1907

Email: arlen.fausett@usda.gov