11-Past Performance Evaluation.pdf
PDF 106 KB Posted
- Attached to
- Criminal Justice Equipment & Instructional Aids
- Solicitation number
- IFB 26-02-30
- Issued by
- Maricopa County, Tucson City, Arizona
About this file
This is a Past Performance Evaluation form from Tolleson Union High School District used to collect vendor performance information to assist in determining responsive and responsible procurement decisions. The form is designed to be completed by current or previous clients of companies bidding on district contracts, evaluating seven key performance criteria on a scale of 1-10 (with 10 being "Always satisfied" and 1 being "very Dissatisfied"). The evaluation criteria include general services/products meeting expectations, quality of services/products, ability to adhere to timelines/schedules, responsiveness to communication, billing process, ability to adhere to contract guidelines, and overall customer satisfaction. The completed questionnaire must be returned directly to Tolleson Union School District by email to Maeghan.kinnan@tuhsd.org by 1:00 p.m. on September 4th, 2025.
The evaluation form has a total possible score of 70 points across all seven criteria areas. The form includes spaces for the evaluating client's company information, phone number, signature, printed name, title, and date, as well as identification of the company being surveyed. This performance evaluation process is part of the district's vendor assessment procedures to ensure quality service delivery and contractual compliance from potential contractors.
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Text version
PAST PERFORMANCE EVALUATION
Tolleson Union High School District has implemented a process that collects past information on vendors. The information will be used to assist the District in the evaluation to determine responsive and responsible procurement of the above company.
The company listed above has listed you as a current or previous client for whom they have provided products or services.
The company and the District would greatly appreciate you taking a few minutes out of your busy day to complete the accompanying questionnaire.
Please evaluate the Performance of the company (10 - you are Always satisfied and have no question about hiring them again, 5 - you are Sometimes satisfied, and 1 - you are very Dissatisfied and would never hire them again because of very poor performance). If you do not have sufficient knowledge of past performance in a particular area, leave it blank.
Total possible points:70
NO. Criteria Unit Score
1 Did general services/products provided meet your expectations? (1-10)
2 Quality of services/products (1-10)
3 Ability to adhere to timelines/schedules (1-10)
4 Responsiveness to communication (Customer Service, Quotes) (1-10)
5 Billing Process (1-10)
6 Ability to adhere to contract guidelines (1-10)
7 Overall customer satisfaction, confidence in hiring vendor again (1-10)
TOTAL POINTS____________
Thank you for your time and effort in assisting the vendor in this important endeavor. Please return this questionnaire directly to Tolleson Union School District by email to Maeghan.kinnan@tuhsd.org by 1:00 p.m., Sept 4th 2025.
Signature Date
Printed Name Title
To the attention of:
Name of client’s company:
Phone:
Company being surveyed:
mailto:Maeghan.kinnan@tuhsd.org
File details come from the government source that posted it. Updated .