10TCA-S3688 - reference-questionnaire.docx
DOCX document 41 KB Posted
- Attached to
- UK/Ireland Representation Office
- Solicitation number
- 10TCA-S3688
- Issued by
- Churchill County, Nevada
About this file
This is a reference questionnaire document issued by the Nevada State Purchasing Division, Department of Administration, for solicitation number 10TCA-S3688. The State of Nevada requires vendors and subcontractors to submit client references for projects of similar size and scope as part of the formal solicitation process. The completed reference questionnaires must be submitted via email to the single point of contact, Annette Morfin (amorfin@admin.nv.gov), by the due date of April 8, 2026, with the solicitation number included in the subject line. The questionnaire is designed to be completed by clients or former clients of the proposing vendor and must address all evaluation items, with respondents instructed to answer "U/K" (unknown) or "N/A" (not applicable) where appropriate.
The reference questionnaire requires clients to rate vendor performance across twelve key criteria using a 1-10 scale, with detailed performance benchmarks provided (0 for poor/inadequate; 1-3 for below average; 4-6 for average; 7-9 for above average; and 10 for exceptional). Evaluation areas include vendor knowledge and expertise, flexibility with scope and timeline changes, quality of delivered materials and products, staff dynamics, schedule adherence, customer service responsiveness, billing accuracy, problem resolution capability, and likelihood of future recommendations. Additional evaluation items request qualitative feedback on the vendor's most satisfactory service aspects and overall willingness to recommend the vendor. Completed reference questionnaires are designated as confidential business information under Nevada Revised Statutes 333.020(5)(b) and are not subject to public disclosure, ensuring candid client feedback.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| 10TCA-S3688 - Cost Schedule - Final.xlsx | XLSX spreadsheet | |
| 10TCA-S3688 - request-for-proposals.docx | DOCX document | |
| 10TCA-S3688 - Vendor-Information-Response.pdf | ||
| Standard-form-contract~7.docx | DOCX document | |
| Terms-and-conditions-for-services~9.pdf | ||
| Quote Instructions.pdf | ||
| 10TCA-S3688 - Questions and Answers.docx | DOCX document | |
| Insurance Schedule~6.pdf | ||
| Certification-regarding-lobbying~8.pdf |
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Text version
Nevada State Purchasing Division Department of Administration 515 E Musser St Ste 300 Carson City, NV 89701 purchasing.nv.gov nevadaepro.com
Reference questionnaire
Due Date April 8, 2026
Solicitation number 10TCA-S3688
Single point of contact name Annette Morfin
Single point of contact email amorfin@admin.nv.gov
Proposing vendor or subcontractor
Client providing the reference
Client contact name and title
Client telephone and email
Period of performance
1. Client reference instructions
1.1. As part of a formal solicitation the State of Nevada has requested vendors provide references from current and/or former clients for projects of similar size and scope. This reference questionnaire is to provide a client reference for the proposing vendor or subcontractor above. Once you have completed the reference questionnaire, please submit to the single point of contact via email, with the solicitation number in the subject line, no later than the due date above.
1.2. The State requests all questions be answered. If an answer is not known, please answer as ‘U/K’. If the question is not applicable, please answer as ‘N/A’. If additional space is needed to answer a question or provide a comment, please attach additional pages. If attaching additional pages, please place your company/organization name on each page and reference the appropriate RFP number.
1.3. Do not return the completed reference questionnaire to the proposing vendor. To allow for candid responses, completed reference questionnaires are designated as confidential business information by the Administrator pursuant to NRS 333.020(5(b) and not public information pursuant to NRS 333.333. In addition to the reference questionnaire, the State may contact references for further clarification.
Where a rating is requested, please provide a rating between 1-10. For all items, please provide any comments you feel would be helpful to the State in evaluation below each item. Poor or inadequate performance: 0; Below average performance: 1-3; Average performance: 4-6; Above average performance: 7-9; Exceptional performance: 10.
Evaluation items
In what capacity have you worked with this vendor in the past? (no rating)
Vendor’s knowledge and expertise, rating:
Vendor’s flexibility relative to changes in scope and timelines, rating:
Your satisfaction with delivered materials, rating:
Dynamics and interaction between the vendor and your staff, rating:
Your satisfaction with products developed by the vendor, rating:
Was the schedule met and deliverables timely? Rating:
Overall customer service and timeliness in response and issue resolution, rating:
Accuracy and timeliness of billing, rating:
Vendor’s ability to quickly and thoroughly resolve a service-related problem, rating:
Vendor’s flexibility in meeting business requirements, rating:
Response time and customer service of local office, if applicable, rating:
Likelihood of recommending this vendor to others in the future, rating:
Which aspects of this vendor’s services are you most satisfied with? (no rating)
Would you recommend this vendor to your organization again? (no rating)
Revised 2024-10 Page 2 of 2
Page 1 of 1 Reference questionnaire image1.png
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