10TCA-S3361 - reference-questionnaire.docx
DOCX document 41 KB Posted
- Attached to
- Travel Nevada - Agency of Record
- Solicitation number
- 10TCA-S3661
- Issued by
- Nevada
About this file
This is a reference questionnaire form issued by the Nevada State Purchasing Division, Department of Administration, for use in formal state solicitations. The questionnaire is designed to gather client feedback regarding vendors or subcontractors bidding on state contracts. Completed questionnaires must be submitted by the specified due date to the single point of contact listed in the solicitation, with the solicitation number included in the email subject line. The form requests references from current or former clients for projects of similar size and scope to the proposed work. References are instructed to answer all questions, using "U/K" (unknown) or "N/A" (not applicable) where appropriate, and may attach additional pages if needed with the company or organization name and RFP number noted on each page.
The questionnaire evaluates vendor performance across twelve rating-based categories using a 0-10 scale, with ratings defined as follows: 0 indicates poor or inadequate performance; 1-3 indicates below average performance; 4-6 indicates average performance; 7-9 indicates above average performance; and 10 indicates exceptional performance. Evaluation criteria include vendor knowledge and expertise, flexibility with scope and timeline changes, quality of delivered materials and products, staff interaction and dynamics, schedule adherence and timeliness of deliverables, customer service and response times, billing accuracy, problem resolution capabilities, business requirement flexibility, and local office responsiveness where applicable. The form also requests narrative responses identifying the capacity in which the client has worked with the vendor, aspects of services the client is most satisfied with, and whether the vendor would be recommended for future engagement. Per NRS 333.020 and 333.333, completed questionnaires are designated as confidential business information and are not subject to public disclosure, though the State may contact references directly for clarification.
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Text version
Nevada State Purchasing Division Department of Administration 515 E Musser St Ste 300 Carson City, NV 89701 purchasing.nv.gov nevadaepro.com
Reference questionnaire
Due Date
Solicitation number
Single point of contact name
Single point of contact email
Proposing vendor or subcontractor
Client providing the reference
Client contact name and title
Client telephone and email
Period of performance
1. Client reference instructions
1.1. As part of a formal solicitation the State of Nevada has requested vendors provide references from current and/or former clients for projects of similar size and scope. This reference questionnaire is to provide a client reference for the proposing vendor or subcontractor above. Once you have completed the reference questionnaire, please submit to the single point of contact via email, with the solicitation number in the subject line, no later than the due date above.
1.2. The State requests all questions be answered. If an answer is not known, please answer as ‘U/K’. If the question is not applicable, please answer as ‘N/A’. If additional space is needed to answer a question or provide a comment, please attach additional pages. If attaching additional pages, please place your company/organization name on each page and reference the appropriate RFP number.
1.3. Do not return the completed reference questionnaire to the proposing vendor. To allow for candid responses, completed reference questionnaires are designated as confidential business information by the Administrator pursuant to NRS 333.020(5(b) and not public information pursuant to NRS 333.333. In addition to the reference questionnaire, the State may contact references for further clarification.
Where a rating is requested, please provide a rating between 1-10. For all items, please provide any comments you feel would be helpful to the State in evaluation below each item. Poor or inadequate performance: 0; Below average performance: 1-3; Average performance: 4-6; Above average performance: 7-9; Exceptional performance: 10.
Evaluation items
In what capacity have you worked with this vendor in the past? (no rating)
Vendor’s knowledge and expertise, rating:
Vendor’s flexibility relative to changes in scope and timelines, rating:
Your satisfaction with delivered materials, rating:
Dynamics and interaction between the vendor and your staff, rating:
Your satisfaction with products developed by the vendor, rating:
Was the schedule met and deliverables timely? Rating:
Overall customer service and timeliness in response and issue resolution, rating:
Accuracy and timeliness of billing, rating:
Vendor’s ability to quickly and thoroughly resolve a service-related problem, rating:
Vendor’s flexibility in meeting business requirements, rating:
Response time and customer service of local office, if applicable, rating:
Likelihood of recommending this vendor to others in the future, rating:
Which aspects of this vendor’s services are you most satisfied with? (no rating)
Would you recommend this vendor to your organization again? (no rating)
Revised 2024-10 Page 2 of 2
Page 1 of 1 Reference questionnaire image1.png
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