(______________) Published on the City’s Website wichita.gov/legalnotices, Thursday, December 11, 2025

REQUEST FOR PROPOSAL NO. – 250350

Sealed Request for Proposal will be received in the office of the City Purchasing Manager, 12th Floor, City Hall, 455 North Main, Wichita, Kansas, prior to 10:00 O'CLOCK A. M., FRIDAY, JANUARY 30, 2026.

Electronic submissions are requested. One (1) electronic copy of the proposal is required.

Proposals are to be submitted through the City’s procurement website (“Procurement Portal”), Euna Solutions – Bonfire (Bonfire) wichita.gov/procurementportal using secure login/password for:

TRANSIT DEPARTMENT

Digital Signage for New Multimodal Transit Facility (The HUB)

AS PER SPECIFICATIONS

F.O.B.: Wichita, KS

Specifications for the sealed proposals are on file in the office of the City Purchasing Manager, 12th Floor, City

Hall, 455 North Main, Wichita, Kansas, (316) 268-4636. This information is also available on the City of Wichita

Web Site at wichita.gov/procurementportal.

Sealed proposals shall be received (electronically as stated) in the office of the City Purchasing Manager prior to 10:00 o’clock a.m., Friday, January 30, 2026.

The review and evaluation of the submitted Proposals will take estimated 60 to 90 days before notification from the City of Wichita that a contract has been approved by City Council. If the Purchasing Division may be of further assistance, please contact us at (316) 268-4636.

Dated at Wichita, Kansas, on the 11th day of December, 2025.

Josh L. Lauber, MBA, CPSM

Purchasing Manager https://www.wichita.gov/legalnotices https://wichita.gov/procurementportal

Our Mission as an exceptionally well-run city, we will: Keep Wichita safe; Grow our economy; build dependable infrastructure; Provide conditions for living well.

City of Wichita 1 RFP #250350

CITY OF WICHITA

FINANCE DEPARTMENT/PURCHASING DIVISION

455 N. MAIN ST, 12TH FLOOR, WICHITA, KS 67202

PHONE: (316) 268-4636

PURCHASING@WICHITA.GOV

WICHITA.GOV/PURCHASING

WICHITA.GOV/PROCUREMENTPORTAL

REQUEST FOR PROPOSAL #250350

Digital Signage for New Multimodal Transit Building (the HUB) City of Wichita – Transit Department

November 2025

PROJECT DEFINITION

The City of Wichita is seeking proposals from firm(s) for Digital Signage for New Multimodal Transit Facility (The HUB) for the Transit Department (WT).

The Transit Department (WT) is soliciting proposals from qualified firms to provide and install intelligent display digital signage, and digital pylon signs in the new Multimodal Transit Facility (the

HUB).

The selection of the firm(s) will be by the City’s Staff Screening and Selection Committee. Below is the order of importance for the committee during the review and ranking of the proposals.

1. Functionality and technical requirements meet specifications.

2. Proposer relevant experience, resources, and references

3. Vendor qualifications, experience, financial stability, and references.

4. Customer support and warranty/maintenance.

5. Total cost of digital signage and digital pylons

Any questions regarding this document must be submitted via the procurement portal’s “Ask a Question” functionality or by email to Chris Haislett, chaislett@wichita.gov no later than 5:00 p.m. January 30, 2026.

Questions must be submitted via email or procurement portal, and they will be answered through an addendum made available to all interested parties.

Tentative Schedule

RFP Released December 11, 2025

Questions Due Via Email January 5, 2026 5:00 p.m. CT

Questions Answered Via Addendum January 9, 2026, 2025

Proposals Due January 30, 2026 10:00 a.m. CT

Evaluation February 2026

Project Awarded (tentative) March 2026 mailto:Purchasing@wichita.gov https://wichita.gov/PURCHASING mailto:chaislett@wichita.gov

Our Mission as an exceptionally well-run city, we will: Keep Wichita safe; Grow our economy; build dependable

City of Wichita 2 RFP #250350

Table of Contents

I. OVERVIEW AND SUMMARY

A. Current Environment:

II. PROJECT OBJECTIVES

III. SCOPE OF SERVICES

A. Introduction:

B. Functional Specifications of the Proposed Digital Signage for the HUB:

C. Value Added Service and Options:

D. Mandatory Technical Requirements:

E. Checklist:

F. Proposer and Subcontractor Information:

G. Proposer Experience and Resources:

H. Proposers Hardware and Software Requirements:

I. Customer Support & Warranty/Maintenance:

J. Training & Documentation:

K. Scope of Work:

L. Costs:

IV. PROPOSAL TERMS

A. Questions and Contact Information:

B. Proposal Submission:

C. Evaluation Criteria:

D. Tentative Schedule:

E. Minimum Respondent Qualifications:

F. Mandatory Elements:

G. City of Wichita Responsibilities:

H. Debriefing:

I. Challenges and Protests:

V. CONTRACT PERIOD AND PAYMENT TERMS

VI. INSURANCE REQUIREMENTS

VII. GENERAL SPECIFICATIONS:

VIII. REQUEST FOR PROPOSAL CONDITIONS CERTIFICATION (SUBMITTAL LETTER)

IX. APPENDICES: ATTACHMENT A – IT TECHNOLOGY AGREEMENT TEMPLATE

X. APPENDICES: ATTACHMENT B – FUNCTIONAL AND TECHNICAL REQUIREMENTS MATRIX .. 76

Our Mission as an exceptionally well-run city, we will: Keep Wichita safe; Grow our economy; build dependable

City of Wichita 3 RFP #250350

I. OVERVIEW AND SUMMARY

The City of Wichita is the largest city in Kansas with a population of approximately 397,000 and is the seat of Sedgwick County. As of May 2024, the city’s total land area was approximately 167 square miles. Major highways, including the Kansas Turnpike (I-35), Interstate 135 and U.S. 54 (Kellogg Avenue) link the City with a large trade area that encompasses a population of more than 1.1 million people within a 100 mile radius. The City of Wichita employs approximately 3,100 employees providing a full range of municipal services, including police and fire protection, parks and recreation programs, libraries, public housing, municipal transportation, airports, water and sewer utilities, general administration, and other services.

Information regarding the City of Wichita can be found at wichita.gov. The legislative body of the City consists of a six member City Council, elected by district, and a full time Mayor elected from the City-at-large. The Council members and the Mayor serve four-year terms overlapping. The Council and Mayor establish general policies, which are executed by the City Manager.

WT is the only public transit system in the City of Wichita, Kansas, Sedgwick County. The following paragraphs describe WT's service and facilities.

Wichita Transit (WT), the transportation department for the City of Wichita, serves as the primary public transportation provider for residents. Updated technology systems are essential to improving operational efficiency and delivering enhanced customer experience through greater reliability and safety.

WT operates 19 routes six days a week from 5:30 a.m.–7:00 p.m. Monday through Friday and 6:30 a.m.- 6:00 p.m. Saturdays, connecting residents to jobs, schools, medical facilities, and key destinations with a fleet size of 50 buses. Approximately 4,500 trips are provided on weekdays and 1,700 passengers on Saturday.

A. Current Environment:

The City of Wichita, IT Department provides core network services, virtual and physical server infrastructure, application support, and end user computing equipment to all departments. Desktops, laptops, tablets and other mobile devices are provided and managed by the IT department and are maintained on a 5-year replacement plan. The City utilizes a variety of 3rd party products for infrastructure.

The City currently provides enterprise-wide GIS services and a system based on ESRI server technology, and stores its GIS data in ESRI’s SDE format in a MS SQL Server geo-database

System or Application Technology Environment

Network Technology Environment

Technology Challenges

• System Integration

• Internet/Web-enabled Readiness

• System Redundancy

• System Maintenance & Support

• Security

• Disaster Recovery https://www.wichita.gov/

Our Mission as an exceptionally well-run city, we will: Keep Wichita safe; Grow our economy; build dependable

City of Wichita 4 RFP #250350

II. PROJECT OBJECTIVES

The purpose of the proposal is to demonstrate the qualifications, competence and capacity of firms seeking to provide services specified herein for the City of Wichita, in conformity with the requirements of this Request for Proposal. The proposal should demonstrate the qualifications of the firm and the staff to undertake this project. It should also specify the proposed approach that best meets the Request for Proposal requirements.

The proposer must address each of the service specifications under the Scope of Services.

The City’s overall project goals include the following:

• Replace current system with a new system that successfully performs all current business processes and implements best practices.

• The system will integrate with other City applications and interface with our third party providers through standard techniques.

• The product will be supported by the proposer, easily configurable and upgradeable, meeting City’s business needs for the foreseeable future.

• The system will be based on current technology and proposer will have a well-defined enhancement strategy.

• Enhance operational effectiveness by making more timely, accurate and complete information available to citizens, the Mayor, City Council, City Manager and other City personnel.

• Utilize information technology to improve service to the community.

• Increase productivity by eliminating redundancy and unnecessary tasks.

• Improve management and public policy decision making by increasing the ability to analyze data.

• Allow for continuous upgrades of technology to support current and future core functional needs.

• Utilize and manage technology in a cost-effective manner.

• Increase operational effectiveness via improved system training.

• Enhance internal and external communications through the use of information technology and improved business processes.

• Provide appropriate staffing levels to effectively manage and utilize new information systems.

• Provide quick response to respond to Council mandates and regulatory constructs within a timely manner.

• Improve sharing of information between City and external agencies.

Proposer responsibilities for this project include the following:

The Proposer shall supply:

• Comprehensive, entity relationship diagrams, and data dictionary during implementation.

• Support solution with regular releases/upgrades and service desk support within an annual maintenance and support agreement.

• A product solution with zero or minimal modifications rather than a custom developed solution or extensive product customization.

• The City will consider a hosted solution or a self-hosted solution. Either approach shall include a contingency solution in case of internet connection disruption.

• Detailed breakdown of all costs required for the successful implementation and ongoing operation of the proposed solution.

• Comprehensive migration plan for existing on-premise database, if applicable.

• Installation and implementation services for all recommend products.

Our Mission as an exceptionally well-run city, we will: Keep Wichita safe; Grow our economy; build dependable

City of Wichita 5 RFP #250350

III. SCOPE OF SERVICES

A. Introduction:

The City of Wichita, Kansas (“City”) invites your company to submit a written proposal to provide a comprehensive, fully integrated digital signage specifically designed for government agencies, including delivery, installation, integration, customization, data conversion, training, documentation, and support and maintenance. The City is seeking a proven system that is in operational use by at least three other municipalities, preferably similar in scope of the requirements and size of the City of Wichita, Kansas.

Proposers are to propose a fixed cost solution based upon the City’s requirements. The City requires a prime Proposer, or systems integrator, to act as a prime contractor legally and financially responsible for all implementation services of proposed solution.

The software and hardware and/or application should efficiently support the City’s projected volume in Section I. OVERVIEW AND SUMMARY; B. Volumes.

The proposal should clearly demonstrate how the City would be provided with the software, services and support, and any related hardware that will best satisfy the City’s requirements.

The proposal should include:

1. A detailed description of your proposed approach to Business Process Reengineering (BPR) during a discovery phase to be accomplished prior to the commencement of the implementation phase.

Identify the Proposers BPR or subcontractor staff including a description of their experience. Costs associated with BPR services shall be included in the cost proposal. Include a description of the City’s responsibilities during these efforts.

2. Appropriate application software to support the business functions as listed above.

3. All system and network hardware to support the proposed solution including specifications for the main processor or server computer(s) and all related peripherals necessary for the normal operation of the proposed solution, including recommended system printers, drives, and other special, unique, or optional equipment.

4. All network and security requirements to support the proposed solution.

5. Relational Database Management System (RDBMS) requirements to support the proposed solution.

6. All System and Network software (i.e., operating system) requirements to support the proposed solution.

7. Interfaces available in or through the proposed solution to/from City and external systems.

8. Implementation services, installation, configuration, data conversion, training services and integration of existing systems and support for remote users.

9. Maintenance, knowledge transfer, and support services for the proposed systems.

This Request for Proposal (RFP) states the overall scope of services desired, procurement terms and conditions, specific hardware and software requirements as well as Proposer experience and qualifications to be provided. The following sections are provided to assist in navigating the requested scope of services:

Section I. OVERVIEW AND SUMMARY & Section II. PROJECT OBJECTIVES. - Presents a brief background description of the City of Wichita, Kansas and its desired approach to provide and install digital signage. This section also contains a brief description of existing systems and networks installed within the City.

Our Mission as an exceptionally well-run city, we will: Keep Wichita safe; Grow our economy; build dependable

City of Wichita 6 RFP #250350

Section III. SCOPE OF SERVICES; A. Introduction – D. Mandatory Technical Requirements - Provides instructions to Proposers for responding to the detailed Business Functional Requirements, including the City’s General and Technical Requirements.

Section III. SCOPE OF SERVICES; E. Checklist – K. Scope of Work – Requires Proposer responses including company background and qualifications, specifications and capabilities of proposed systems, and services to be provided.

Section III. SCOPE OF SERVICES; L. Costs - Requires Proposer responses for proposal cost information.

Section IV. PROPOSAL TERMS. - Provides the rules of preparation for the proposal.

Appendices. - Includes Attachment A the City’s IT Technology Agreement template, Attachment B

– Functional and Technical Requirements Matrix, Attachment C – Drawings, and Attachment D - FTA Clauses

Your response should clearly detail how the hardware, software and services that you are proposing can best satisfy the City’s requirements. The City requires a comprehensive solution with a prime contractor with legal and financial responsibility for all hardware, software, installation, integration, implementation, and support and maintenance services. One consolidated response with all cost items included in the cost summary shall be submitted. The prime contractor shall be the sole point of contact for the City with regard to contractual matters.

To ensure a fair and objective analysis of all proposals, the submitted proposal must follow the rules stated within this section and the format established within this RFP.

Failure to comply with or complete any portion of this request may result in rejection of a proposal.

B. Functional Specifications of the Proposed Digital Signage for the HUB:

Through this RFP, the City intends to accomplish the acquisition, installation and implementation of a commercially available and proven digital signage for the HUB. The City requires that a single Proposer, or systems integrator, propose the solution including the acquisition, installation, and implementation of the digital signage for the HUB itself. Subcontractors may be used for portions of the project, and it is required that the selected Proposer, or systems integrator, and any subcontractors will provide complete and comprehensive system implementation services, including data conversion, installation, training, software modification, custom development, support, and maintenance as required.

Required Functional Specifications

1.1 Purpose

The purpose of this request is to secure a firm that will provide and install intelligent display digital floor-standing pylons and wall-mounted displays that provide customers waiting inside the Transit Center with the real-time arrival information for fixed route service. This RFP does not include specific sign or digital pylon model requirements, nor does it include requirements regarding static signage specifications. WT is looking for unique proposals for cost-effective, high-quality products

Our Mission as an exceptionally well-run city, we will: Keep Wichita safe; Grow our economy; build dependable

City of Wichita 7 RFP #250350 that would provide these solutions - real-time information and directional guidance - to WTs customers. The signage should not be proprietary to a particular software but instead be able to communicate/integrate with any software that WT is using.

12 each – Digital signs over the bus stalls for bus route schedules. The signs may be mounted either on the wall or suspended from the ceiling above the bus stalls. Please indicate the preferred mounting method in your proposal response.

3 each – Digital pylons to be placed on the platform.

RFP drawings are provided to show the floor plans of signage sizes and locations.

It is WT’'s desire to procure intelligent display signage and digital pylons that meets or exceeds the technical specifications set forth in this document and is as close to a standard off-the-shelf, service-proven system as possible. WT is not selecting the specific sign or digital pylon model types, as WT is looking for a proposal for a solution that would best serve its transit customers.

Vendors may propose different display models and digital pylon options for WT's consideration.

The selected vendor shall be responsible for providing a complete, fully operational and integrated intelligent display signage system and shall serve as systems integrator for all components and interfaces (internal and external. The City of Wichita's IT department does not restrict outbound traffic. If the vendor has inbound traffic requirements or needs, please include them in your response.

1.2 Summary

The new Multimodal Transit Facility (the HUB) is located at 207 S. Sycamore, Wichita, KS. In Peak Service, the facility will serve as a transfer point for up to 12 fixed routes.

WT invites organizations to provide and install digital pylons towards the center of each platform zone and digital signs over the 12 bus stalls for bus route schedules. Refer to Attachment C for drawings that include tentatively proposed locations. WT is looking for unique proposals for cost-effective, high-quality products that would provide these solutions - real-time information and directional guidance - to WTs customers. WT understands - and expects - that the quantity and locations may need to be modified based on the product specifications.

The digital display signage and digital pylons will integrate with WT's current CAD/AVL provider, Avail, to receive the real-time data on vehicle locations and present the information to passengers.

AVL system data is transmitted between Avail and its buses over the existing cellular data networks via Verizon. The proposed intelligent display signage and digital pylons will receive a GTFS-RT data feed from the CAD/AVL system which will contain the data elements required to provide real-time transit arrival information on digital displays. The vendor will be responsible for working with Avail to integrate the data, if required, and costs to integrate must be included in this proposal.

Additional notes about the technical and functional aspects of the GTFS and GTFS-RT data feeds include:

• The "route-color" field is populated. The "route-text-color" field is also populated as either white or black depending on the color of the route.

Our Mission as an exceptionally well-run city, we will: Keep Wichita safe; Grow our economy; build dependable

City of Wichita 8 RFP #250350

• The GTFS and the GTFS-RT data streams share consistent identifiers.

• Avail supports GTFS Version 2.0.

• Static data is updated daily at 1:00 a.m. with the schedule for the next 30 days.

• Real-time data is updated every five (5) seconds.

• The dataset size includes: 23 routes, 1200+ stops, 500+ trips.

Intelligent display signage and digital pylons may also provide buttons that enable annunciations of real-time transit information for the visually impaired (OPTIONAL). Passengers will not be able to physically interact with the digital pylons, touchscreens are not required. WT is not conducting bus ticket or pass sales from digital pylons.

Signage and digital pylons should display, at a minimum, the next three arrival times for the vehicle.

Additionally, displays must integrate service alerts from Avail to provide passengers with timely notification of interruptions, schedule changes, detours, and other service-related announcements.

The proposed system shall be scalable over its estimated lifetime to support additional digital displays at other locations and transit facilities without replacement of initially installed components, including both hardware and software components. Further, it must be capable of integrating with the existing CAD/ AVL system used by WT for its fixed route.

Installation should occur before the public opening of the HUB. Interested proposers are encouraged to survey the HUB to best determine the proposed signage and digital pylon product for the space prior to submitting their proposal, and to determine the proposed locations for their product based on existing infrastructure (i.e. benches, columns, trashcans, etc.).

1.3 System Design

The vendor will be responsible for procuring, installing, configuring and testing all hardware and software required. Proposed system must be compatible with all future revisions and software/hardware versions for entire life of contract. Any upgrades or patching required to bring newer hardware or software into production must be included as part of this entire contract life. All communication between Intelligent Display signage and digital pylon system equipment must be compatible with WT's CAD/ AVL provider.

1.4 Hardware Installation

The vendor will be responsible for the installation of all intelligent signage. Upon field installation and configuration of digital signs and digital pylons, the vendor will be responsible for testing all digital display signage system hardware components and sub-components and ensuring interfaces are working properly.

The HUB will have existing conduit and electrical wiring.

Proposer shall provide installation instructions for the signs and digital pylons in sufficient detail that in the future, a third-party vendor or WT staff could physically install the signs and digital pylons and City IT staff can verify all communication connections an operability with the selected Contractor. The manual for each item of equipment shall contain succinct instructions on how to operate the equipment. Pictograms and photos are encouraged. Fault procedures need to be described as well as directions for dealing with problems.

The Proposer shall provide manuals for each item of equipment to include drawings which identify the various parts and assemblies in the equipment. The materials provided shall contain, but not be limited to:

a description of operation; installation procedures; preventive maintenance procedures and program; repair

Our Mission as an exceptionally well-run city, we will: Keep Wichita safe; Grow our economy; build dependable

City of Wichita 9 RFP #250350 procedures; diagnostic procedures; wire diagrams; electrical schematics with board and cable identification;

and adjustment procedures.

The manuals shall identify any special tools required for any of the procedures. The manuals shall contain the following types of sections:

• Preventive Maintenance Section - shall contain all information needed to enable maintenance technicians to perform all periodic inspection and preventive maintenance tasks including lubrication, inspection and replacement of consumable items. The manual shall contain recommended preventative maintenance schedules.

• Troubleshooting and Corrective Maintenance Section - shall contain all information needed to diagnose problems and make adjustments and repairs to all System components and sub-assemblies to restore the system to a normal operational condition in an efficient and timely manner. The manual shall include, at a minimum: a general description of each subsystem, component and subassembly; functional block diagrams; detailed schematics; and wiring diagrams.

• Shop Repair Section - shall contain detailed descriptions of each assembly and subassembly sufficient to service, maintain, repair, replace, rebuild, and overhaul the equipment. Systematic procedures; wear and tolerance limits for determining when overhauls are needed; overhaul procedures; and special tools and equipment required shall be included.

1.5 Software Installation

The vendor shall grant WT the right to use all software and firmware provided under the contract and will not impose any licensing restrictions on interfacing data to or from the intelligent display system software. If possible, a preferred feature may also be to incorporate alerts streaming from WT’s website Wichita Transit | Wichita, KS. WT shall be the owner of WT-specific data and WT-specific configuration. The vendor shall provide for hosting of the content management software. Hosting services, monthly service fees, maintenance, and licensing for the software shall be provided for the duration of the three (3) year warranty period for all intelligent display signage system software. WT shall have the option to extend the duration of software hosting beyond the system warranty period to be negotiated with system vendor at future periods.

The vendor is responsible for obtaining all permits, if required, from the jurisdictions. Vendor should specify if their proposal includes a content management system and its capabilities.

1.6 Integration with CAD/AVL System

The vendor shall be responsible for completing the integration of the Intelligent Display signage system with WTs AVL system for receiving GTFS-RT transit information and shall serve as systems integrator for all components and interfaces (internal and external). Successful completion of intelligent display system integration shall be achieved upon the successful completion of the thirty (30) day System Acceptance Testing period.

1.7 System Acceptance Testing

All materials furnished and all work performed under this specification shall be inspected and tested.

Should any inspections or tests indicate that specific hardware, software, or documentation does not meet the specification requirement, the appropriate items shall be replaced, repaired, upgraded, or added by the Vendor as appropriate to correct the noted deficiencies at no cost to WT. The Vendor will be required to submit a test plan and procedures for each of the following types of tests. The following information must be included in each Test Plan:

• Test schedule;

• Identification of all tests to be performed, the purpose of each test and the identification of the functional requirement(s) being tested;

https://www.wichita.gov/1459/Wichita-Transit https://www.wichita.gov/1459/Wichita-Transit

Our Mission as an exceptionally well-run city, we will: Keep Wichita safe; Grow our economy; build dependable

City of Wichita 10 RFP #250350

• Identification of hardware and software to be tested;

• Description of measures of effectiveness or pass/fail criteria;

• Description of the corrective actions and re-testing procedures.

All test plans and test procedures shall be submitted to WT for approval. WT and/or its designee reserves the right to witness any or all tests, without charge, and may include a check for compliance with all requirements set forth in this document and the resulting contract. The Vendor will provide reasonable notification to WT and/ or its designee of all tests, but in any case, not less than five (5) business days.

A thirty (30) day Acceptance Testing period shall commence when the following minimum conditions are met:

• The Contractor's proposed Final System Acceptance Checklist shall have been received, reviewed, and approved by WT;

• The Contractor's proposed date for commencement of acceptance testing shall be compatible with the schedules of WT staff who shall be directly involved in such monitoring and testing;

• All fixed hardware and system software shall be fully installed and operating without problem for a minimum of five (5) business days.

The Contractor shall certify, and WT shall have reason to believe, that all equipment is installed and operating without problem, and that any equipment not passing the test shall be no more than marginally greater in number than that which should be expected during normal operation of the system after acceptance.

WT expects, when notified by the Contractor that the system is ready for testing, the acceptance testing shall commence and will be completed with a checklist for error correction.

The final written acceptance of the system shall be granted upon successful completion of all work called for by this RFP, the resulting contract, and all related documents, in addition to the successful completion of the integration system tests that Contractor shall be required to develop and provide to WT. The integration system tests shall be subject to the approval of WT and shall include, as a minimum, the following:

• Functional tests to ensure hardware and software compatibility. Procedures for these tests shall include descriptions of all functions and the steps taken to demonstrate each.

• Hardware and/or software tests to provide proof of performance for all equipment furnished to ensure that the functional and technical requirements of the various units and subsystems have been met.

System availability tests to ensure that the actual availability is sufficient to not impede operational functions. The Contractor shall guarantee a favorable failure rate for all equipment such that, on average over any three (3) month period, less than two (2) electronic displays will experience a failure. A failure shall be defined as a malfunction of the Contractor-supplied equipment resulting from component failure in said equipment under normal operating conditions. Undocumented changes, failures or corrupt data in the GTFSRT feeds that result in problems with the displays will not be considered a failure. Maintenance records kept and certified by the Contractor and provided to WT during a one hundred twenty (120) day test period shall determine this. WT reserves the right to audit and inspect such records, or allow its designee to do it, as the agency deems necessary. If the required reliability cannot be demonstrated during this period, Our Mission as an exceptionally well-run city, we will: Keep Wichita safe; Grow our economy; build dependable

City of Wichita 11 RFP #250350 the Contractor will have sixty (60) days to rectify the problem. Such records shall be submitted in an agreed-upon electronic format.

If any particular component within any of the equipment furnished under the resulting contract has a failure rate of 10% or greater during the twelve (12) month period of the original warranty period, that component or components shall be considered to have failed 100% in all units and the Contractor shall either remove and replace all such items or make appropriate modifications to eliminate the cause of the failures, all without additional cost or disruptions to normal daily operations to WT.

1.8 System Training

The vendor shall provide a comprehensive training program that enables WT's employees to operate and maintain the system. The training plan shall assume training for WT system operators and IT and facilities maintenance personnel. Training topics shall include:

• Digital display signage and digital pylon operator training;

• Hardware training for IT and maintenance personnel (maintenance and troubleshooting);

• System administration training including 3rd party interfaces (i.e. GTFS data feed, APis);

The vendor shall provide a detailed training plan in conjunction with the overall project schedule. The plan will provide a description and duration of each course. Trainings may be conducted onsite at a WT facility or via teleconference. Course instructors must have prior training experience and intimate familiarity with all aspects of the systems, training materials, and training aids. Additional training shall be provided by the Vendor at no cost to WT under the following circumstances:

• Major modifications to the software and/or hardware made after the initial training due to system(s) defect(s) and/or upgrade(s) within two (2) years of installations; and

• Delays in systems deployment after initial training for which the Vendor is responsible.

1.9 Warranty

The Vendor will provide a three (3) year service and warranty policy on all components of the system including equipment, services, and software purchased under this contract. The warranty period will begin following final system acceptance by WT. Vendors are required to identify their service facility in their proposals. WT reserves the right to approve or reject the service facility specified by the Vendors.

A complete copy of the vendor's warranty shall be included in the proposal. Vendor shall provide a single point of contact for all warranty administration during the warranty period. The Vendor shall provide any software updates and patches for the current version at no cost to WT during the warranty and support period.

Ongoing Support and Maintenance - The vendor shall provide ongoing user and technical support for a period of three (3) years as part of the warranty period. During the warranty period, the Contractor shall repair or replace any faulty components, with the cost included in the warranty price.

If at least 25% of a given component requires repair or replacement within the three (3) year warranty period, the component shall be deemed to warrant system-wide replacement. System wide replacement shall require the Contractor to replace all units of the suspect component throughout the system, whether or not they have exhibited any fault. Even if the system-wide replacement activity extends beyond the warranty period, the Contractor shall be obligated to complete the system-wide replacement if the need was documented before the end of the warranty period. Software support during the warranty period shall

Our Mission as an exceptionally well-run city, we will: Keep Wichita safe; Grow our economy; build dependable

City of Wichita 12 RFP #250350 include technical support for all hardware and software, with a technical support line, as well as providing, licensing, installing, and integrating all released software patches and updates.

1.10 Technical/System Specifications

The following are meant to be the minimum technical specifications which WT will accept as part of the RFP for Intelligent Display Signs and Digital pylons.

Basic Signage Requirements:

• Power - Hard wire electrical connection

• Wall-mounted or floor-standing digital pylons only (no ceiling-mounted designs)

• Rugged for extreme outdoor environments, withstanding:

• -40 degrees Fahrenheit to 160 degrees Fahrenheit

• Horizontal Wind speeds of up to 115 miles per hour

• Graffiti protection and environmental monitoring

• Proposers shall detail the method of communication of information to the sign and digital pylon for an internet connection via Ethernet or cellular. There can be no interference with radios or other communication equipment in WT vehicles, on the platform, or in the building. WT will incorporate internet or cellular service into their existing internet and cellular service providers' agreements.

The vendor should not incorporate the monthly internet or cellular costs into the proposal.

• Energy efficient

• Remote management capability

• Tamper Resistant / vandal proof

• Engineered to withstand occasional direct power washing

• Optional annunciation feature

• ADA Compliant

• Signs and digital pylons must have bright screens which are easily read in direct sunlight and include an automatic dimmer to reduce the screen's brightness on overcast days and at night.

Proposers shall detail the specifications of their proposed screens including screen type, size, resolution, brightness, viewing angle, and other salient characteristics.

• Anti-glare, anti-reflective technology /surface with 100% UV protection, high strength with optically bonded tempered glass

• Operational Hours - Designed for 24/7 continuous outdoor, in direct sunlight operation

• Digital pylons should have a screen that is removable and serviceable

C. Value Added Service and Options:

• Migration Plan

• Communication Plan

• Training and Acceptance Plan

• System Interfaces

• Data Conversion Services

• Maintenance and Support for Interfaces with to external systems or organizations

• Application Hosting/ASP (Application Service Provider)

D. Mandatory Technical Requirements:

The following are mandatory technical requirements that the Proposer must meet for the proposal to remain eligible for consideration. You must clearly show that your product or service meets these mandatory technical requirements, or your proposal will be rejected as non-responsive. The City requests

Our Mission as an exceptionally well-run city, we will: Keep Wichita safe; Grow our economy; build dependable

City of Wichita 13 RFP #250350 a one-page or appropriate-length document as part of your proposal response, to clearly show compliance to these mandatory technical requirements. The RFP Coordinator may choose to determine mandatory technical requirements by reading that single document alone, so the submittal should be sufficiently detailed to clearly show how you meet the mandatory technical requirements without looking at any other material. Those that are not clearly responsive to these mandatory technical requirements shall be rejected by the City without further consideration:

• PCI Compliance: The Proposer must provide certification of compliance with all current Payment Card Industry (PCI) standards.

• The proposed solution must adhere to and comply with all PCI Data Security and Payment Application Data security standards (PCI DSS and PA-DSS respectively) and PIN Transaction Security (PTS) including following of all technical guidelines for Stored Payment Card Data, PCI Data Storage, and protecting Stored Payment Card Data.

• The proposed solution must be able to accept Credit/Debit Card Payments using Web API / Web Service, hosted bill payments, and IVR.

• The proposed solution must be able to establish recurring payments for credit cards, debit cards, and ACH.

• The proposed solution must provide an expanded choice of payment options for each City department to select payment processing options for types of credit cards accepted, payment channel (Web, IVR, OBO, etc.), web payment integration (API, pass-through, hosted, etc.), and convenience Fees (percentage-based or flat fee).

• The proposed solution must be able to authorize credit/debit card transactions real-time.

• The proposed solution must be able to validate ABA routing and transit numbers for ACH payments real time.

• The proposed solution must be able to provide payment data files (lockbox) that includes user defined data.

• The proposed solution must be able to transmit payments details to the bank.

• The proposed solution must be able to provide credit/debit card processing utilizing the City’s preferred gateway, processor, acquiring bank, and settling bank.

• The proposed system must offer exceptional customer service options through online service offerings/information, payment options, issue tracking, maintenance, etc.

• The proposed solution must have current best practice interface options such as API and/or Web Services.

• The Proposer must provide validation of any claimed certifications related to the proposed solution.

E. Checklist:

The following checklist has been included to ensure Proposer compliance to the required RFP responses. Please indicate whether each item specified is included in your response and cross-reference to the page where the item is located.

Item Included

Y/N Proposer Proposal

Page Reference

Audited Financial Statements

Reference List

High-level System Architecture

Technical Brochures

Our Mission as an exceptionally well-run city, we will: Keep Wichita safe; Grow our economy; build dependable

City of Wichita 14 RFP #250350

Documentation Table of Contents

Description of capability to deliver requirements

Implementation and Training Plan/Schedule

Communication Plan

Migration Plan

Resumes

Task/Hours Schedule

Outlines for Training Course(s)

Section III; F-K Proposer Response of this RFP

Section III; L Costs of this RFP

Any exceptions to Appendix A - IT Technology Agreement Template

Appendix B – Functional and Technical Requirements Criteria Matrix

If any of the requested items are not included, please explain the reason. Proposals may be rejected if any requested item is not completed and submitted.

F. Proposer and Subcontractor Information:

This section must be completed for each Proposer and all subcontractors included in the proposal.

Proposer or Subcontractor:

Company Name

Local Address

Headquarters Address

Company Web-site Address

List of all products or services to be provided.

Contact Representative(s)

Name Title Telephone and Email

Address

Company Information:

How many years has the company actively provided comparable e-government systems and solutions to state and local government?

Which office will serve the City of Wichita?

How many years has the office, which will service the City, been operational?

Our Mission as an exceptionally well-run city, we will: Keep Wichita safe; Grow our economy; build dependable

City of Wichita 15 RFP #250350

How many employees does the company have?

Nationwide :

Personnel in State and Local Government Services :

Office serving City :

Support personnel in office serving City :

G. Proposer Experience and Resources:

Provide a reference list for the three (3) most similar sites which use similar hardware configurations and software applications proposed by the Proposer/systems integrator. Specify sites in which subcontractor applications included in this proposal are currently interfaced or integrated with the prime solution. Include the following:

• Name, Address, Contact, Title, Phone Number, and Email.

• Approx. Number of Employees/Operating Budget/ Population of Jurisdiction.

• Operational Applications (Product Name & Version Number/Install Date).

• Type of System Installed (Hardware, DBMS, OS).

• Type(s) of Service Provided

• Existing interfaces with other applications in this proposal (Y/N).

• Contract Amount in total dollars for implementation of the proposed solution.

• Final actual cost for the implementation of the proposed solution.

• Scheduled Start and End Dates of the Implementation.

• Actual Start and End Dates of the Implementation.

• What was the Proposer’s annual gross revenue and net profit as a percent of sales for the previous three (3) fiscal years?

Proposer: Annual Gross

Net Profit as a Percent of

Sales

Fiscal year 2023 $ %

Fiscal year 2022

Fiscal year 2021

• Provide a copy of the company’s last two years financial statements). Indicate attachment name/number. The financial statements for the Prime Proposer shall include the Balance Sheet, Income Statement, Statement of Consolidated Income, Statement of Changes to Cash Flows, and Changes to Shareholder Equity.

• Provide at least one bank reference.

Bank Name_____________________________________________________________________ Contact ________________________________________________________________________ Address _______________________________________________________________________ Phone ________________________________________________________________________

• Provide Dun & Bradstreet Number

Our Mission as an exceptionally well-run city, we will: Keep Wichita safe; Grow our economy; build dependable

City of Wichita 16 RFP #250350

• Attach resumes showing professional experience and educational qualifications of personnel that will be assigned directly to the project team. Indicate the experience, in years, with state and local e-government system and services implementation and project references.

H. Proposers Hardware and Software Requirements:

1. Proposed Solution Architecture Provide a detailed description, and attach appropriate diagrams, of the overall proposed solution architecture that clearly illustrates and addresses the following:

• All proposed hardware (e.g., servers, end user devices, peripherals, etc.).

• All software (e.g., application software, RDBMS, client software, etc.) components (including other Proposer or third party applications) and their interrelationships.

• Recommended configurations for e-government systems and services.

• Security features and configurations required for e-government systems and services (i.e., firewalls, DMZ, etc.).

• Describe the methodology to be used in measuring application availability.

• Describe the methodology used to monitor application response time, under what conditions the stated response times will or will not be met, and the remedies for the City if they are not met. Also specify the minimum system configuration (processor, workstation, etc.) you require to meet acceptable response times.

• Describe your approach to archiving and/or maintaining online up to 5 years of information.

• Are you offering Application Service Provider (ASP), Software, Infrastructure, or Platform as a Service (SaaS, IaaS, or PaaS) services as an alternative solution? If so, please provide a description of these services and a description of how these services would be implemented given the information provided in this RFP. Include any factors that would limit the City’s ability to operate via an ASP/SaaS/IaaS/PaaS alternative. Also include all costs associated with your proposed ASP/SaaS/IaaS/PaaS offering in Section III; L. Costs.

2. Related Hardware and System Software

This section pertains to the procurement of the proposed digital signage for the HUB central processor(s), new peripheral devices and requisite system software as required based on the selected Proposer’s approach. Proposers must recommend all hardware, software, peripheral devices, and cabling necessary for the normal operation of the proposed system(s). The City is responsible for the local area network and cabling however the proposer should make recommendations to achieve optimum performance. Proposers should review Sections I and II and specify whether any existing City servers and end-user hardware and peripherals are compatible and can be used with the proposed system.

All hardware components are to be specified by the Proposer including, but not limited to, recommended manufacture, model, description, and proposed specification. The City requires that all hardware specifications be fully compatible and proven with the proposed solution.

The City requires that system software is considered state-of-the-art technology and represents the most current version in production at the time of installation.

List all system software proposed or available with the system. Include all system software necessary to operate the proposed hardware components. Indicate by a letter code "I" if the software is included in this proposal, or letter code "O" if optional with this system. For those coded

Our Mission as an exceptionally well-run city, we will: Keep Wichita safe; Grow our economy; build dependable

City of Wichita 17 RFP #250350

"I" or “Included”, all costs should be identified in the Proposer’s Cost Proposal (Section III; L.

Costs).

Respond to the following questions or requests regarding functionality and features of the proposed system:

a. To what level of access can the system be restricted?

• Functional User Groups .............................................................................. Y / N

• Application/Menu Item ............................................................................... Y / N

• Transaction/function type (e.g. inquiry, update) .......................................... Y / N

• Each data field ........................................................................................... Y / N

b. Is the above security implemented by means of the operating system, DBMS, or in the application programs? Explain.

c. Does the system log transactions by:

• Terminal ID / IP Address ............................................................................. Y / N

• User ID ...................................................................................................... Y / N

• Dept. ID ...................................................................................................... Y / N

• Other (Explain) ........................................................................................... Y / N

d. What are the system’s capabilities to…