1-Proposal Automotive Parts and Repair for Medium and Heavy Duty Vehicles BP1M006654_May 2025.pdf

April 2025

STATE OF ARIZONA

ARIZONA DEPARTMENT OF TRANSPORTATION

1655 W. Jackson St., MD 100P Phoenix, AZ 85007

PROPOSAL FOR BID

SOLICITATION NUMBER: BPM006654

DESCRIPTION: Automotive Parts and Repair for Medium and Heavy Duty Vehicles

THE ENTIRE SOLICITATION HAS BEEN READ BY JESS RECRUITING LLC.

Jessica Dudley Founder; Jess Recruiting LLC Phone: 602-730-0052 Email: JDudley@JessRecruiting.com

This solicitation is issued in accordance with A.R.S. §41-2533 and A.A.C. R2-7-B301 et seq., Competitive Sealed Bidding.

“An Equal Opportunity Agency”

Jess Recruiting LLC, fully supports and complies with all provisions of Title VI of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA). We affirm our commitments to providing equal opportunity in all services and employment practices. We will ensure that disadvantaged business enterprise (DBE's) and all qualified subcontractors have full and fair opportunity to participate in any work performed under this contract. Jess Recruiting does not discriminate on basis of race, color, national origin, sex, age, or disability in any aspect of contracting, hiring or service delivery. We will include this commitment in our subcontractor agreements and expect full compliance from all vendor we manage under this ADOT contract.

Persons in need of accommodations under ADA or language access will be referred to ADOT'S Procurement Office at 602-712-7466, in accordance with solicitation's guidance.

Jessica Dudley Sticky Note @jdudley@jessrecruiting.com Please view this document. You can also add comments.

TABLE OF CONTENTS

Solicitation No: BPM#006654 JDudley@JessRecruiting.com Page 2 of 42

SECTION PAGE

3-22

Notice

Table of Contents

Scope of Work https://app.az.gov/

SCOPE OF WORK

Solicitation No: BPM#006654 JDudley@ Jessrecruiting.com Page 3 of 22

1. Statement of Need

1.1. Jess Recruiting LLC, as the prime contractor,will fulfill ADOT's need for Automotive Parts and Repair Medium and Heavy Duty Vehicles (A.R.S. §41-2501 et seq.) by subcontracting services to trusted including All Town Auto (20+ years) and We-Fix-It Auto Repair (16+ years). Together, we deliver fast reliable , and OEM complaint repairs.

2. Introduction and Background

2.1. Jess Recruiting LLC, with All Town Auto and We-Fix-It Auto Repair, brings 36+ years of experience to ADOT's statewide contract for Medium and Heavy Duty Parts and Repair Services in Maricopa County

3. Repair Service Coverage

3.1. Jess Recruiting and its subcontractors have supported systems in place to serve multiple agencies across Maricopa County ensuring compliance with all solicitation requirements.

3.2. Jess Recruiting shall provide goods and services under the following categories.

3.2.2.Category Two: OEM Labor and Repair 3.2.3.Category Three: Vehicle Labor and Repair with non-OEM parts

3.3.The contractor shall provide repair services, components and related parts include but not limited to the following system and vehicle areas:

3.3.1.Exhaust 3.3.2.Lighting & Electrical Systems 3.3.3.Belts & Hoses 3.3.4.Filters & PVC Valves 3.3.5.Suspensions, Alignments and Steering Systems 3.3.6.Brake Systems 3.3.7.Fuel Systems & Emissions 3.3.8.Charging & Starting 3.3.9.Cooling & Heating Systems

3.3.10. Ignition & Tune-Up

3.3.11. Power Train Systems, Engine, Transmission & Transaxle

3.3.12. Engine Parts & Mounts

3.3.13. Oils and Lubrication Systems

3.3.14. Auto Body Repair Including Paint

3.3.15. Preventative Maintenance

3.4. Jess Recruiting service coverage aligns with offer response form and include all approved Maricopa County

4. Introduction

4.1. Category Two & Category Three : OEM Labor and Repair Services Requirements- Delivery Model

Solicitation No: BPM#006654 JDudley@JessRecruiting.com Page 4 of 22

4.1.1.

Jess Recruiting is pleased to submit this bid as the prime contractor for the Arizona Department of Transportation (ADOT's) Solicitation BPM006654, Automotive Parts and Repair for Medium and Heavy Duty Vehicles. We are bidding for both category two:

OEM Labor and Repair and Category three: Vehicle Labor and Repair with non-OEM Parts for medium and heavy duty vehicles

In this role, Jess Recruiting will manage all aspects of service delivery while subcontracting the actual repair work to network of qualified, certified repair shops. Our proposal highlights Jess Recruiting capabilities to coordinate repairs ensure compliance with all ADOT requirements and deliver responsive, cost effective service. By acting as a central point of contact and contract management , Jess Recruiting will provide ADOT seamless accountable service leveraging multiple specialized vendors under one managed umbrella to minimize downtime and maximize value.

4.1.2. Prime Contractor Oversight & Subcontractor Management

Jess Recruiting will serve as the single point of responsibility for contract performance, managing subcontractors and ensuring all work meets ADOT’s standards. We will clearly identify and oversee all subcontracted shops, per RFP instructions, assigning repair tasks to the best-suited certified dealers or service centers for each vehicle type. Our role as prime contractor includes:

Vendor Selection and Vetting: Drawing on our recruiting and industry expertise, we have pre-screened a network of authorized heavy-vehicle repair facilities in Maricopa County. Each subcontractor is evaluated for certification, experience with medium/heavy vehicles, safety record, and capacity. This ensures only qualified personnel perform the work, as required.

Coordination and Scheduling: Jess will handle all service requests from ADOT or cooperative agencies, then dispatch vehicles to the appropriate subcontractor (or arrange on-site repairs if needed). We manage the scheduling to meet required turnaround times and will communicate status updates proactively.

Quality Assurance: As prime, Jess Recruiting will implement strict oversight of repairs. We will verify that diagnostics, repairs, and parts replacements are done according to OEM specifications and contract provisions. Our team will review each completed repair for quality and completeness before acceptance. Any deficiencies will be corrected immediately at no cost, in line with warranty obligations.

Consolidated Invoicing and Reporting: All billing from subcontractors will flow through Jess Recruiting for verification. We will ensure every invoice is itemized with labor hours (to the tenth of an hour) and parts details as required. Jess will submit one coherent invoice to ADOT with all required information (VIN, breakdown of labor/parts, etc.), simplifying administration for the agency. We will also compile and provide all quarterly usage reports to ADOT’s Procurement Officer in the format of Exhibit 3.

By entrusting contract management to Jess Recruiting, ADOT will benefit from centralized oversight and accountability. Jess will be responsible for performance across all service locations, relieving ADOT of the burden of managing multiple vendors. Our approach guarantees consistent adherence to contract standards and a single point of contact to quickly resolve any issues.

4.1.3. Access to OEM Parts & Certified OEM Supplier

Solicitation No: BPM#006654 JDudley@JessRecruiting.com Page 5 of 22

Parts that are identified in stock for shipping for routine services shall be delivered within five (5) working days after receipt of order. Failure to deliver within this stated time may be considered as contract non-compliance. The Contractor shall inform the eligible agency if delivery is expected to exceed this stated time immediately upon receipt of order.

4.2. Certified Technicians and Safety Compliance

Jess Recruiting is committed to the highest standards of labor qualifications and safety. All repair work under this contract will be performed by qualified, certified technicians, as mandated by the solicitation. Our subcontractor shops employ mechanics who are factory-trained and/or manufacturer-certified, ASE certified for the relevant vehicle makes.

To meet ADOT’s safety and regulatory compliance requirements, Jess and its partners will strictly adhere to all applicable standards, including:

OSHA regulations for workplace safety – ensuring all repair activities (both in-shop and mobile) are conducted with proper safety equipment, hazard communication, and employee training.

Federal Motor Carrier Safety Regulations (FMCSA) – particularly 49 CFR Part 396 (Inspection, Repair, and Maintenance) and Part 393 (Parts and Accessories Necessary for Safe Operation). Our repair processes will keep vehicles in compliance with FMCSA standards for commercial vehicles.

National Fire Protection Association (NFPA) codes and SAE (Society of Automotive Engineers) standards for automotive repair. For example, if working on fuel systems or electrical systems, technicians follow NFPA guidelines to prevent any fire hazards.

State and local environmental and safety laws – including proper handling of fluids and hazardous materials. (All waste oil, coolant, etc., will be disposed of via licensed recyclers in accordance with environmental regulations.)

Safety is paramount in every repair operation we manage. Jess Recruiting will verify that each subcontractor has an active safety program, including regular training, personal protective equipment (PPE) enforcement, and incident reporting protocols. By contract, our vendors must notify Jess immediately of any safety or compliance issue, and we will in turn report any impact to ADOT. We will also ensure field service calls (if requested) are performed safely – any mobile technician dispatched will follow strict safety procedures at roadside or agency sites, and will begin work only after obtaining proper authorization. Through these measures, Jess Recruiting will meet or exceed all labor certification and safety requirements, delivering services “in a safe manner” consistent with industry best practices and contract provisions.

Solicitation No: BPM#006654 JDudley@Jessrecruiting.com

4.2.4. Service Delivery and Response Times

Minimizing vehicle downtime is a core objective of Jess Recruiting’s service model. We recognize that ADOT needs prompt response and efficient turnaround for repairs to keep critical equipment on the road.

Our plan is designed to meet or exceed the response times outlined in the RFP. Key commitments include:

Rapid Turnaround Commitments: Jess will schedule repairs to begin as soon as possible. We guarantee that diagnostic evaluations will commence no later than 72 hours after receiving the vehicle, provided prior authorization is in place. Once the agency approves a repair estimate, our subcontractor will begin repairs no later than 72 hours after approval(unless the agency agrees to a different timeframe).

These timelines align with the contract requirements (diagnostics within 72 hours,repairs commencing no later than 72 hours of approval). We will actively monitor each job to ensure these benchmarks are met, and if any delay is anticipated (e.g. awaiting a part), Jess will immediately inform the agency and provide a revised completion estimate.

Detailed Written Estimates: Before any work begins, Jess Recruiting will provide the agency with a written quote detailing the needed parts, labor hours, and an estimated completion time. This estimate will be either in electronic or printed form as the agency prefers. We will not proceed with repairs until receiving explicit approval on the quote, ensuring full transparency. Our quotes will reference contract pricing (fixed labor rates and parts discounts) so the agency can easily verify contract compliance.

Communication & Scheduling: Jess Recruiting offers a dedicated dispatch contact line for urgent repair requests and maintain flexible scheduling to accommodate agency operations. While we do not provide 24/7 service, we prioritize fast response times during standard business hours and will work with agencies to arrange after hours or weekend service when critical needs arise. Our team is committed to being response and ensuring minimal downtime, even outside of typical schedules when feasible. For routine service requests, we will offer appointments promptly and coordinate pickup/delivery of vehicles if required. Jess’s contract manager will serve as the liaison for scheduling across our network of shops, finding the soonest available bay and technician for each job. This coordinated approach allows us to expedite service by utilizing multiple authorized facilities. Pickup and Delivery Services: If requested by the agency, Jess Recruiting can arrange vehicle pickup and return to the agency site (using a dedicated tow or driving service). Per the RFP, any costs for pickup/delivery are set on the Offer Form – we will only charge the approved flat rates for this service, and often can group transports to be efficient. All personnel operating state vehicles will have the appropriate commercial driver’s licenses, and we carry insurance to cover the vehicle in transit. We also accommodate on-site repairs at agency locations when feasible (with agency approval), dispatching mobile techs for minor repairs or diagnostics to save towing time.

Solicitation No: BPM#006654 JDudley@JessReruiting.com Page 7 of 22

In summary, Jess Recruiting’s service delivery approach focuses on speed and reliability. By leveraging a network of local repair centers, we can allocate work to where it can be done fastest, reducing bottlenecks. Our strict adherence to promised turnaround times and proactive communication will ensure that ADOT and other users of this contract experience minimal downtime for their medium and heavy-duty vehicles.

4.2.9. About Subcontractor Shops:

All Town Auto; Mesa Arizona

All Town Auto, founded in 2005, is led by seasoned automotive professionals Peter and Matt, each with over 20 years of hands-on industry experience. Their expertise is reinforced through ongoing professional development, including training across multiple vehicle operating systems. Their team consists of ASE-certified and dealer-trained technicians capable of servicing a wide range of vehicle platforms.

Valley-Wide Full Service Fleet Solutions Located in the heart of the Valley of the Sun, All Town Auto has grown into one of the largest automotive and commercial fleet repair facilities in the region. Their operation supports a diverse range of clients—from individual vehicle owners to large corporate and government fleets. They specialize in light-duty cars and trucks as well as medium and heavy-duty trucks and trailers.

Comprehensive Service Offerings All Town Auto is a one-stop, full-service fleet repair provider offering:

Advanced diagnostics and electrical work

Engine, transmission, clutch, A/C, and suspension repair

DOT inspections and compliance services

Tires, brakes, driveline, exhaust, hybrid systems, and more

Specialized trailer and reefer unit service

Windshield replacement, battery services, and lockout assistance

Alignment, towing, and basic maintenance

Solicitation No: BPM#006654 JDudley@JessRecruiting.com Page 8 of 22

4.3.2. Fleet-Focused Advantages

FREE Pickup & Delivery A dedicated team of full-time drivers provides complimentary fleet vehicle transport, streamlining logistics and enhancing customer convenience.

Mobile Service Trucks With three fully equipped service vehicles, All Town Auto offers onsite maintenance and repair to minimize downtime.

In-House Towing All Town Auto owns and operates its own tow trucks, ensuring consistent service quality from breakdown to repair.

Unmatched Turnaround & Cost Efficiency

With a strong focus on operational speed and reliability, All Town Auto prides itself on rapid vehicle turnaround—reducing costly downtime. Their scheduled maintenance services are designed to keep fleets operating efficiently while preventing major breakdowns. Competitive pricing and a hassle-free guarantee translate into long-term savings and satisfaction.

Commitment to Excellence

Customer service is the cornerstone of All Town Auto’s reputation. Their dedicated team builds lasting relationships through trust, transparency, and professionalism—traits that have earned them a respected presence throughout the Arizona fleet repair community.

4.3.3 We-Fix-It Auto Repair

A Reputation for Excellence

We-Fix-It Auto Repair is a well-established, trusted automotive service provider in Tempe and Scottsdale, proudly serving clients throughout Arizona since 2004.

Known for its dedication to high-quality repairs and outstanding customer service, the shop has built a strong reputation for reliability, integrity, and professionalism.

Client-Centered Service Approach

At We-Fix-It Auto Repair, every client is treated as a valued partner in vehicle care. The team prioritizes transparent communication and a commitment to safety. Every repair includes a comprehensive safety inspection, ensuring clients receive accurate, honest assessments. Repairs are recommended only when necessary, with detailed explanations provided in simple, understandable terms to empower clients to make informed decisions.

Solicitation No: BPM#006654 JDudley@JessRecruiting.com Page 9 of 22

Commitment to Quality & Customer Satisfaction The shop goes above and beyond to ensure a positive experience for every client. Their dedication to personal service and satisfaction has resulted in long-standing relationships with both individual and fleet clients across the Valley. Regular follow-ups and quality checks ensure all repairs meet the highest standards.

Highly Skilled Technician & Advanced Diagnostics

We-Fix-It Auto Repair employs ASE-certified technicians who undergo continuous education and training to stay current with evolving automotive technologies. The shop utilizes advanced computerized diagnostic tools and collaborates with a nationwide network of technicians to efficiently diagnose and resolve even the most complex vehicle issues.

We-Fix-It Auto Repair offers a full suite of services to meet the needs of a diverse client base, including:

Diesel and Sprinter Vehicle Repairs

Domestic, Asian, and European Vehicle Service

Hybrid Vehicle Maintenance and Repair

Car AC, Cooling System, and Exhaust Services

Brake, Suspension, and Transmission Repair

Alternator, Starter, and Battery Services

Oil Changes and Preventative Maintenance

Auto Diagnostics and Emissions Testing

Wheel Alignment and Tire Services

Fleet Maintenance Programs

Comprehensive Automotive Services

Fleet Services Expertise

The shop specializes in fleet maintenance and repair, helping keep vehicles operating safely, efficiently, and cost-effectively. Fast turnaround times, proactive maintenance strategies, and a focus on minimizing downtime make We-Fix-It Auto Repair a valuable partner for any fleet operation.

Solicitation No: BPM#006654 JDudley@JessRecruiting.com Page 10 of 22

Invoicing, Quality Control & Reporting

Jess Recruiting will maintain rigorous administrative controls to meet ADOT’s invoicing and reporting standards. Each job will be documented and billed in full compliance with contract requirements:

Itemized Invoices: Every invoice will break down labor hours by task and parts used, providing transparency into the work performed. We will list labor hours to the tenth of an hour as required. If a shop’s system can’t show the full breakdown, Jess will manually add a narrative detailing labor and parts for clarity. Invoices will also include VIN, plate number, dates of service, and location of repair. Preventative Maintenance (PM) Services:

Jess Recruiting will provide separate estimates for all PM services (e.g., oil changes, inspections) as required. We will clearly itemize PM labor and parts apart from standard repairs to ensure full compliance and easy tracking.

Contract Rate Compliance: Jess will verify that all billing aligns with contract pricing. Labor will be charged at the fixed hourly labor rate and OEM parts/Non OEM parts at the agreed discount. We will check that shop supplies and environmental fees stay within contract caps.

Quality Control Inspections: Jess will conduct periodic audits and spot-checks on completed repairs, confirming work meets OEM specs and addressing any issues within 5 business days.

We fully welcome ADOT’s inspections as well.

Usage Reporting: Jess will submit quarterly usage reports as required (per Exhibit 3), documenting contract activity and remitting the required 2% administrative fee.

Jess Recruiting will oversee every aspect of contract performance through a structured management system. To ensure smooth Work Intake & Dispatch, we will use a standard questionnaire when receiving a repair request from ADOT or any agency.

This intake form will capture:

Agency Name & Contact

Vehicle Make, Model, Year, VIN, and Plate Number

Vehicle Location

Vehicle Type (e.g., Dump Truck, Bus, Semi)

Description of Problem or Symptoms

Photos (if available)

Priority/Urgency Level

Preferred Scheduling Window

5.1. Contract Management & Compliance Plan

Solicitation No: BPM#006654 JDudley@JessRecruiting.com Page 11 of 22

This detailed intake ensures that we can dispatch the job to the best-suited subcontractor based on vehicle type, location, and repair need. We will maintain this data in our CRM for tracking and reporting.

We will implement the following processes:

Work Intake & Dispatch: Receive repair requests, assign them to the appropriate subcontractor based on capacity and specialty, and log the request for tracking.

Repair Monitoring: Track progress daily, communicate with subcontractors, and provide status updates to ADOT and Agencies.

Quality Assurance: Perform periodic on-site inspections, confirm OEM parts and certified technicians are used, and resolve any deficiencies within 5 business days.

Invoicing: Collect detailed invoices from subcontractors, verify compliance with contract pricing and caps, and submit itemized invoices to ADOT.

Reporting: Maintain accurate repair logs and submit quarterly usage reports (per Exhibit 3) on time.

A process flow chart is included to visually illustrate this cycle:

Intake ·Assignment · Diagnosis · Estimate & Approval · Repair · QA Invoicing · Reporting.

Jess Recruiting will maintain rigorous administrative controls to meet ADOT’s invoicing and reporting standards. Each job will be documented and billed in full compliance with contract requirements.

Process Flow https://app.az.gov/ Jessica Dudley Line

Jessica Dudley Line

Jessica Dudley Line

Jessica Dudley Line

Jessica Dudley Line

Jessica Dudley Line

Jessica Dudley Line

Solicitation No: BPM#006654 Available online at https://app.az.gov/

Service Request Intake & Tracking

Upon initial contact with ADOT and/or the Agency, Jess Recruiting employs a standardized intake process and tracking system to ensure every repair is handled efficiently and transparently. We capture detailed information via our Service Request Intake Tracker, including:

Agency Information: Agency name, primary point of contact, phone, and email.

Vehicle Information: Make, model, year, VIN, plate number, and vehicle type.

Location & Logistics: Current vehicle location, drivable status, and whether towing or mobile service is required.

Issue Description: Symptoms, warning lights or error codes, first occurrence date, occurrence pattern (continuous or intermittent), recent maintenance history, visible damage, and last service or preventative maintenance date.

Additional Details: Photos (if available), repair priority level, and preferred scheduling window.

All data are logged in a centralized Excel tracker, allowing us to sort, filter, and report on service requests in real time. Each request is assigned a unique job number, and progress is monitored through to final invoicing and post-repair follow up. This rigorous approach guarantees that no detail is overlooked, facilitates clear communication with ADOT, and provides an auditable record for quarterly reporting.

Appendix A: Service Request Intake Questions

Solicitation No: BPM#006654 JDudley@Jessrecruiting.com Page 13 of 22

Appendix B: Sample Service Request Intake Tracker

Reporting:

Jess Recruiting will fully comply with ADOT’s reporting requirements. We will submit quarterly usage reports documenting all contract activity, in the format specified (similar to Exhibit 3). These reports will detail each agency’s usage, the number of jobs, and dollar volume, as needed for ADOT’s tracking. We are also aware of the State’s administrative fee on cooperative purchases and will accurately report and remit the required fee for any co-op member usage of this contract (the fee is 2% as of 2025). Our office has experience with state usage reporting and will ensure timely submission (by April 30, July 30, etc., for each quarter)

Cooperative Agency Usage & Administrative Fee Compliance Jess Recruiting acknowledges that under ADOT Solicitation BPM006654, a 2 % administrative fee must be remitted to the State of Arizona for all work performed for Cooperative Purchasing Members (e.g., cities, counties, school districts). While ADOT’s direct invoices reflect our fixed labor and parts rates, our co-op rates include this 2 % fee. Our contract administration team will tag every Co-op transaction, generate quarterly usage reports, and remit the required fee ensuring full compliance with the RFP.

By providing clear, itemized invoices and comprehensive reports, Jess Recruiting streamlines contract administration for ADOT. We eliminate billing ambiguities, verify that each charge adheres to contract terms, and promptly correct any discrepancies so ADOT can be confident it pays only for acceptable, completed work.

Fixed Pricing Model

Jess Recruiting offers ADOT a fixed labor rate of $222/hour, delivering best-in-class repair services at a price point well below typical dealership rates (often $250+) while fully covering all costs and profit. Our transparent, compliant structure incorporates overhead, administrative fees, and prime-contractor salary, and includes a volume-based discount to reward high utilization.

Labor Rate Structure

• ADOT Agencies: $225.63/hr (firm-fixed for 12 months)

• Co-op Agencies: $230.15/hr (includes 2% admin fee remitted per A.R.S §

41-2633)

• Rate Basis: Covers direct technician labor, prime-contractor oversight

($30/hr,overhead, shop supplies (<6% of labor cost,max $300, environmental fees <3% of total job,max $100) and a 9% profit margin.

All labor hours will be calculated using recognized industry standard times (e.g., OEM/Non OEM flat-rate manuals or AllData/Mitchell guidelines etc.) and we will provide the basis for each labor calculation with every quote.

Solicitation No: BPM#006654 JDudley@JessRecruiting.com Page 14 of 22

Parts Pricing

All OEM parts will be quoted directly from the manufacturer’s most current list price with no mark up (Offer Response form,(Section 4.1.3.1) ensuring ADOT always receives the best available parts pricing at the time of procurement.

Full Visibility: Catalogs and electronic price lists including contractor part numbers, descriptions, and catalog prices will be provided upon request (Section 4.1.3.2) .

Core Charges: Billed at actual cost, with core credits returned in full (Section 4.1.3.3)

Restocking Fees: Assessed only as specified in the Offer Response Form (Section 4.1.3.4)

Transparent Invoicing: Invoices will itemize each part line-by-line at its catalog price, and will include supporting documentation (supplier invoices or catalog pages) to substantiate every parts cost.

This approach ensures the State pays exactly the published OEM price, with zero hidden fees, fully compliant with the RFP’s parts-pricing requirements.

NON-OEM Parts Pricing

When OEM parts are unavailable, Jess Recruiting will source quality non-OEM/aftermarket parts in full compliance with Section 4.3.2 of the RFP. All non-OEM part costs will be quoted at the supplier’s published list price with no additional markup, and will be used only as replacement components within a repair service (parts will not be sold separately) .

Full Cost Visibility: Each non-OEM part will be itemized on estimates and invoices with the part description, supplier name, and list price.

Usage Restriction: Non-OEM/aftermarket parts will only be installed when the equivalent OEM part is confirmed unavailable, ensuring adherence to manufacturer specifications and agency approval processes

Travel & Service Fees

Jess Recruiting will coordinate pick-up and delivery services through our network of approved repair facilities. Costs for pick-up and delivery—if not provided complimentary by the dispatched facility— will be quoted in the Offer Response Form in the increments specified by ADOT, per Section 4.2.8 of the RFP . When a subcontracted shop offers complimentary pick-up/delivery, Jess Recruiting will dispatch that facility and no fee will apply.

Field service call mileage will be billed only from the nearest service center to the dispatched location, in accordance with Section 4.2.11. Optional towing services, when requested and pre-approved, will be billed per the Offer Response Form under Section 4.2.10. This approach ensures ADOT pays only those travel and service fees explicitly quoted and approved—while leveraging complimentary services where available.

Solicitation No: BPM#006654 JDudley@JessRecruiting.com Page 15 of 22

Jess Recruiting serves as your service coordinator: we’ll dispatch each pickup, delivery, field-service call, or towing request to the best-suited shop in our network so if that facility offers complimentary pickup/ delivery, you incur no fee, and if not, their standard charge (e.g. $1.00/mile or flat-fee zone) will be quoted up front on the Offer Response Form. All travel and service fees must be pre-approved and will be clearly itemized per ADOT’s agreed rates, with mileage calculated only from the dispatched shop to the job site. This ensures you benefit from free services where available and otherwise pay only transparent, authorized charges never hidden fees.

For budgeting simplicity, Jess Recruiting proposes:

• Base Hook-Up Fee: $75 (industry range: $50–$125)

• Per-Mile Rate: $3.50/mile (industry range: $2–$4/mile)

• Resulting 5–10-mile Cost: $92.50–$110 (typical local tow: $75–$125)

• Resulting 25-mile Cost: $75–$162.50

No Unexpected Charges Jess’s pricing plan ensures cost predictability. We will not charge any fees not allowed by the contract – for instance, we do not charge separate “software” or “diagnostic” fees beyond the labor time, and we do not impose administrative fees or shop fees beyond the permitted shop supply percentage. Our invoices will cleanly reflect the hourly labor and parts (after discount) plus any applicable tax. This transparent approach means agencies can confidently encumber funds knowing the contracted rates cover everything. Furthermore, we are open to offering price reductions if our costs decrease or if we achieve efficiencies in fact, the contract allows price reduction adjustments at any time, and Jess will pass on savings to the State whenever possible.

Volume-Based Discount Clause Jess Recruiting is pleased to offer a volume-based discount incentive to ADOT and Co-op agencies. If the total number of vehicles serviced within a quarterly period exceeds 100 vehicles, a discount of 5% will be applied to the labor rate in the following quarter.

Threshold for Discount: Servicing more than 100 vehicles per quarter.

Discount Rate: 5% off the standard labor rate of $225.63/hour, resulting in a reduced rate of $214.35/ hour for the subsequent quarter.

Prompt Payment Discount Jess Recruiting is pleased to offer ADOT a prompt payment incentive in accordance with FAR 52.232-8.

We will extend a 1 % discount on the invoiced amount for all properly submitted invoices that are paid within 10 calendar days of the invoice date. Otherwise, the full invoice amount will be due 30 days after the invoice date (Net 30). This discount rewards ADOT’s early payment and supports efficient contract administration.

Solicitation No: BPM#006654 JDudley@Jessrecruiting.com Page 16 of 22

Anticipated Volume & Vehicle Fleet Coverage

Jess Recruiting has aligned our proposal with ADOT’s Statement of Need and statewide contract scope (Sections 1.1 & 2.1) . We conservatively project handling 100–150 repair orders per quarter in Maricopa County. Our staffing, vendor network, and shop capacities are designed to flex with demand, ensuring we can meet ADOT’s needs as volumes fluctuate.

We will service the full range of medium and heavy-duty vehicles defined in Section 3.3, including but not limited to:

• Class 4–5 Trucks: Ford F-450/550, Chevy 4500/5500, medium-duty box trucks, large vans

• Class 6 Trucks: Ford F-650, International CV, stake beds

• Class 7 Vehicles: Dump trucks, transit buses, refuse trucks, large service trucks

• Class 8 Vehicles: Semi-tractors, cement mixers, fire trucks

• Transit & School Buses

• Utility Vehicles

• Semi-Tractors & Trailers

• Specialty Equipment: Sweepers, airport vehicles, etc

By matching our resources to this anticipated workload and leveraging both OEM and vetted non-OEM providers we deliver responsive service, consistent quality, and full compliance with all required service categories. In cases of extended parts lead times, Jess Recruiting will proactively communicate timelines and manage expectations to minimize impacts on ADOT’s operations.

Compliance with ADOT Contract Requirements (Warranty, Reporting, Insurance)

Warranty Assurance

Jess Recruiting warrants that all work will conform to contract requirements and professional standards, performed by qualified personnel, and that all parts and materials are free from defects and fit for their intended use.

Workmanship Warranty: Should any defect in workmanship be discovered within 12 months of service, Jess Recruiting will correct it at no cost to ADOT for labor. Any defective parts will be covered under the manufacturer’s warranty or, if outside that warranty, replaced at actual cost to Jess Recruiting—there will be no charge to ADOT for warranty replacements.

Subcontractor Warranty Coverage

To ensure long-term reliability and ADOT satisfaction, our two primary subcontractors provide industry-leading warranties:

• All Town Auto (Mesa, AZ): Hassle-free 12-month/12,000-mile warranty on both parts and labor

• We-Fix-It Auto Repair (Tempe, AZ): Comprehensive 3-year/36,000-mile warranty on all services and repairs

Solicitation No: BPM#006654 JDudley@Jessrecruiting.com Page 17 of 22

Reporting Compliance

In accordance with Exhibit 3 of the RFP, Jess Recruiting will maintain detailed repair logs and submit quarterly usage reports for all ADOT and Co-op work. Our centralized tracker captures every job’s hours, parts, fees, and warranty actions—ensuring full traceability.

Performance Monitoring & Continuous Improvement

To complement our quarterly reporting, Jess Recruiting will provide ADOT with a real-time performance dashboard—accessible via a secure online portal—to track key service metrics, including:

Turnaround Time: Average time from intake to repair completion, benchmarked against contract SLAs

First-Time Fix Rate: Percentage of jobs resolved on the first visit

Warranty Callbacks: Number and resolution time of any warranty repairs

Customer Satisfaction: Aggregate scores from post-repair surveys

Utilization & Volume Trends: Quarterly repair counts by vehicle class and shop

Each quarter, we will host a Performance Review session with ADOT to:

Review dashboard analytics and usage reports

Identify process bottlenecks or parts-lead-time challenges

Agree on targeted improvements (e.g., alternate parts sources, adjusted dispatch protocols)

Update KPIs and service goals for the upcoming quarter

This continuous-improvement framework ensures full transparency, drives operational excellence, and keeps ADOT’s fleet performing at peak efficiency throughout the contract term.

Solicitation No: BPM#006654 JDudley@JessRecruiting.com Page 18 of 22

Insurance & Liability

Jess Recruiting and all subcontractor shops maintain the insurance coverages required by Section 21 of Solicitation BPM006654:

• Commercial General Liability: $2 M aggregate / $1 M each occurrence

• Business Automobile Liability: $1 M CSL

• Workers’ Compensation: statutory (AZ)

• Employers’ Liability: $1 M each accident / $1 M each disease / $1 M policy limit

All policies will name the State of Arizona as Additional Insured and include waivers of subrogation.

Certificates of Insurance and required endorsements will be furnished within 10 calendar days of award.

Ethical & Administrative Compliance

Jess Recruiting will adhere to all other RFP general conditions—including Title VI Non-Discrimination (Exhibits 1 & 2), proper invoice submission per Section 9, and indemnification provisions—and will ensure our staff and subcontractors fully comply with Arizona procurement ethics standards.

Post-Repair Follow-Up Process

Completion Notification (Day 0): Issuing the invoice immediately upon repair aligns perfectly with a Net 30 payment term (i.e. payment due 30 days after the invoice date).

Agency Confirmation Call (Days 1–2): Checking in within two business days ensures any concerns are caught early.

Satisfaction Survey (Days 3–5): Gives agencies a few days to use the vehicle before giving feedback—ideal for meaningful input.

Issue Resolution (By Day 7): Committing to resolve any deficiencies within one business week keeps satisfaction high and avoids invoice disputes.

Close-Out Package (Days 7–10): Wrapping up documentation within ten days provides a clean audit trail well before payment is due.

Quarterly Preventive Maintenance Reminders: This ongoing touchpoint supports fleet uptime without interfering with the Net 30 cycle.

Solicitation No: BPM#006654 JDudley@Jessrecruiting.com Page 19 of 22

Service Coverage Area & Supported Communities

With our two strategically located network shops All Town Auto in Mesa and We-Fix-It Auto Repair in Tempe. Jess Recruiting’s 25-mile service radius covers the heart of the Phoenix metro and key surrounding communities.

Within this zone we can dispatch repair work (or coordinate pickups/deliveries/mobile repairs) across:

East Valley: Mesa, Tempe, Chandler, Gilbert, Queen Creek, Apache Junction, Sun Lakes, Gold Canyon

Central/West Valley: Phoenix, Scottsdale, Glendale, Peoria

This broad footprint ensures rapid response and consistent service quality throughout ADOT’s core service area, with all travel and service fees transparently quoted and pre-approved per the Offer Response Form so you benefit from complimentary pickup/delivery when available and clear, authorized charges otherwise.

Dispatch Coverage Area The red-outlined zones on the map above delineate Jess Recruiting’s full dispatch coverage area across the Valley of the Sun. Within this boundary—including Peoria, Glendale, Phoenix, Scottsdale, Tempe, Mesa, Gilbert, Chandler, and surrounding communities—we can dispatch repair technicians, coordinate pick-up/delivery, and provide on-site field service. This comprehensive coverage ensures that, wherever your vehicle is located in the highlighted region, Jess Recruiting can quickly mobilize resources to keep your fleet running.

Solicitation No: BPM#006654 JDudley@Jessrecruiting.com Page 20 of 22

Detailed Invoice Breakdown and Billing Compliance

Example Invoice 1.Department Location:

ADOT Phoenix Fleet Services 2051 N 52nd St, Phoenix, AZ 85008

2.Vendor:

Jess Recruiting LLC 1255 N Arizona Ave Tel: (602) 730-0052 · Email: jdudley@jessrecruiting.com

3.Subcontractor Name: [Subcontractor Name] Subcontractor Address: [Subcontractor Address] Tel: [Subcontractor Phone] · Email: [Subcontractor Email]

4.Contract No.: BPM006654 Purchase Order No.: PO-123456 Invoice No.: INV-2025-001 Invoice Date: May 10, 2025 Service Date: May 8, 2025

5.Vehicles Serviced 2012 International 4300 · VIN: 3HAMMAAL4CL536893 · Plate: ABC123 2018 Freightliner 114D · VIN: 1FVG3DV0JHJT9686 · Plate: DEF456

Solicitation No: BPM#006654 JDudley@Jessrecruiting.com Page 21 of 22

6.Detailed breakdown of labor, parts, shop supplies, environmental fees, and taxes.

7.Itemize labor hours to the tenth of an hour.

Cite Contract No. BPM006654, Purchase Order No., VIN, and plate number.

Separate line items for labor, parts (with discount), shop supplies, environmental fees, and any P-card surcharges.

Be submitted Net 30, F.O.B. destination.

Include all required fields per Section 9 of RFP.

8.Required Information on Invoice Detailed list of required information such as department location, vendor details, contract number, purchase order number, invoice number and date, date items were shipped, contract line item number, description, quantity, unit of measure, price per unit, applicable taxes, and total amount due.

9.Separate invoices for each shipment or delivery.

Proper addressing to avoid payment delays.

Inspection and acceptance by ADOT before payment processing.

This invoice breakdown provides a detailed account of the services and parts provided for the repair of the specified vehicles. Each line item includes a description of the service or part, the quantity provided, the unit of measure, the unit price, and the total price for that line item. The labor hours are itemized to the tenth of an hour as required by the solicitation. Shop supplies and environmental fees are calculated as a percentage of the labor cost and are listed separately. Applicable taxes are also included in the breakdown.

Solicitation No: BPM#006654 JDudley@Jessrecruiting.com Page 22 of 22

Conclusion

Jess Recruiting is uniquely positioned to serve as ADOT’s one-stop prime contractor for medium and heavy-duty vehicle maintenance—seamlessly coordinating a network of certified OEM dealers and quality-vetted non-OEM providers under a single contract. Whether sourcing genuine manufacturer components or best-in-class aftermarket parts when OEM inventory is constrained, our transparent, no-markup pricing and rigorous quality controls guarantee that ADOT pays only for the actual cost of parts and labor—never hidden fees.

In this proposal, we have demonstrated our ability to:

Secure and install OEM parts to exact manufacturer specifications

Source and install approved non-OEM parts in full compliance with warranty and safety standards

Deploy highly qualified technicians meeting all OEM and contract-mandated certifications

Maintain rapid response times and reliable turnaround commitments

Deliver detailed estimates, clear invoicing, and timely, auditable reporting

By choosing Jess Recruiting, ADOT gains a partner who truly owns the repair lifecycle—from intake and dispatch through repair monitoring, quality assurance, invoicing, and post-repair follow-up—while upholding the highest standards of professionalism, transparency, and contractual compliance. We stand ready to begin immediately upon award and are committed to keeping ADOT’s diverse fleet operating safely, smoothly, and cost-effectively throughout this term contract and beyond.

Thank you for considering Jess Recruiting as your dependable prime contractor for OEM and non-OEM vehicle maintenance services.