1.6 - DrOnDemand - UtilizationReport.pdf

NVPEB

HealthSCOPE Benefits 2021-06 Engagement Report

Year To Date Activity Monthly Activity

Registration Summary YTD

Visit Summary YTD

Registration Summary Prior 2021-01 2021-02 2021-03 2021-04 2021-05 2021-06 LTD

# Registered 8,985 95 65 66 54 76 53 9,394

Note: Registration month is captured per the date of Doctor On Demand registration, not the date when the member entered health insurance to his/her profile.

Visit Summary Prior 2021-01 2021-02 2021-03 2021-04 2021-05 2021-06 LTD

# Unique Visitors 3,521 204 177 195 185 194 185 3,866

# Visits 7,674 246 223 232 220 218 212 9,025

% 1 Visit 58.1% 82.8% 79.1% 86.2% 84.9% 88.1% 88.6% 55.1%

% 2 Visits 18.4% 13.7% 17.5% 9.7% 11.9% 11.3% 8.1% 18.9%

% 3 Visits Or More 23.5% 3.4% 3.4% 4.1% 3.2% 0.5% 3.2% 26.0%

Note: Because a visitor can be unique in multiple months, but only once over history, Prior + Monthly "# Unique Visitors" will not sum to the Total.

Visit Type Summary Prior 2021-01 2021-02 2021-03 2021-04 2021-05 2021-06 LTD

Medical 6,365 186 168 168 158 164 164 7,373

Mental Health Therapy 713 28 22 36 33 20 25 877

Psychiatry 596 32 33 28 29 34 23 775

Six Month Trends: Visit Time And Demographics

Day Of Week

Hour Of Day

Patient Age Patient Gender Visitor App Type

# Visits 1,351

# Registered 409

Note: Only Doctor On Demand visits with an associated claim submission to the Payer are included in the Engagement Report -- any free, discounted, uncovered, or other non-claim visits are not included. This is true of all metrics, trends, and aggregations.

# Unique Visitors 815

Visit Frequency

23%

50%

22%

5%

50 and over

30 to 49

18 to 29

0 to 17 (Custodial)

Female 67%

Male 33%

18.7% 16.2% 16.4% 15.1% 13.8% 11.7% 8.1%

Monday Tuesday Wednesday Thursday Friday Saturday Sunday

2.7% 7.9% 16.8% 19.2% 17.8% 10.7% 11.5% 7.8% 4.1% 1.6%

12a to 6a 6a to 8a 8a to 10a 10a to 12p 12p to 2p 2p to 4p 4p to 6p 6p to 8p 8p to 10p 10p to 12p

27%

17%

56%

Android Browser iOS

95 65 66 54 76 53

220 218 212

Registrations

Visits

NVPEB

HealthSCOPE Benefits 2021-06 Engagement Report

Historical Visit Experience Historical Top 15 Symptoms

6,750 Visit Ratings (1-5 Stars): # Symptoms % of All Sym

Average: 4.9 1 Head / Neck: Headache 1,996 6.0%

Stars: 2 General Symptoms: Fatigue / weakness 1,990 5.9%

3 Chest: Cough 1,903 5.7%

4 Head / Neck: Sore throat 1,773 5.3%

5 General Symptoms: Difficulty sleeping 1,645 4.9%

6 Head / Neck: Nasal discharge 1,430 4.3%

7 Head / Neck: Congestion / sinus problem 1,317 3.9%

8 General Symptoms: Fever 1,064 3.2%

9 Head / Neck: Congestion/sinus problem 1,002 3.0%

10 General Symptoms: Loss of appetite 930 2.8%

11 Genitourinary: Discomfort / burning with urination 911 2.7%

12 Genitourinary: Frequent urination 895 2.7%

Avg Connection Time (On Demand Visits Only): 8.6 Minutes 13 Chest: Shortness of breath 593 1.8%

14 Skin: Skin rashes / bumps 573 1.7%

15 Head / Neck: Ear pain 572 1.7%

Historical Post Visit Survey Results Historical Top 15 ICD10 Codes

# ICD10s % of All ICD10

1 N39.0 - Urinary tract infection, site not specified 854 7.3%

2 J01.90 - Acute sinusitis, unspecified 558 4.7%

3 J06.9 - Acute upper respiratory infection, unspecified 546 4.6%

4 F41.1 - Generalized anxiety disorder 344 2.9%

Response # Responses % Responses 5 J02.9 - Acute pharyngitis, unspecified 339 2.9%

6 Z76.0 - Encounter for issue of repeat prescription 293 2.5%

7 R05 - Cough 291 2.5%

8 F43.23 - Adjustment disorder with mixed anxiety and depressed mood 244 2.1%

9 J20.9 - Acute bronchitis, unspecified 230 2.0%

10 F41.9 - Anxiety disorder, unspecified 202 1.7%

11 J01.80 - Other acute sinusitis 164 1.4%

12 F33.1 - Major depressive disorder, recurrent, moderate 157 1.3%

13 Z63.0 - Problems in relationship with spouse or partner 149 1.3%

14 F33.9 - Major depressive disorder, recurrent, unspecified 128 1.1%

15 F34.1 - Dysthymic disorder 126 1.1%

Six Month Trends: Visit Initiation Historical Top 15 Rx

Rx # Visits % of All Rx

1 nitrofurantoin 622 6.6%

2 amoxicillin-clavulanate 609 6.5%

3 predniSONE 602 6.4%

4 benzonatate 589 6.2%

5 albuterol 548 5.8%

6 fluticasone nasal 255 2.7%

7 fluconazole 248 2.6%

8 sulfamethoxazole-trimethoprim 245 2.6%

9 methylPREDNISolone 223 2.4%

10 amoxicillin 221 2.3%

11 azithromycin 221 2.3%

12 FLUoxetine 197 2.1%

13 doxycycline 192 2.0%

14 escitalopram 187 2.0%

15 sertraline 184 2.0%

Six Month Trends: Visit Result Historical Top 15 Lab Orders

# Lab Orders % of All Orders

1 TSH with Reflex to Free T4 103 10.2%

2 Comprehensive Metabolic Panel 92 9.1%

3 CBC+diff 77 7.6%

4 Urinalysis, Complete with Reflex 74 7.3%

5 Lipid Panel 68 6.7%

6 Urine Culture, Routine 61 6.1%

7 Hemoglobin A1c 57 5.7%

8 Vitamin D 45 4.5%

9 Chlamydia/GC, Urine 35 3.5%

10 Urinalysis, Complete 35 3.5%

11 B12/Folate 28 2.8%

12 Basic Metabolic Panel 22 2.2%

13 RPR w/ Reflex 16 1.6%

14 T. Vaginalis, Urine FEMALE 14 1.4%

15 T. Vaginalis, Urine MALE 13 1.3%

Resulted In Lab Order

Other 161 5%

Lab Name

Initiated By Appointment

(Medical Visits Only)

Initiated By Custodian

Resulted In Rx

Doctor's Office 986 28%

Stayed Home 474 14%

Urgent Care 1,754 50%

Symptom

ICD10 Code And Description

Emergency Room 108 3%

Without Doctor On Demand, where would you have gone to get this issue treated?

Note: Survey presented only when no other post visit action was required

Yes 24%

No 76%

Yes 69%

No 31%

Yes 6%

No 94%

Yes 6%

No 94%

0% 20% 40% 60% 80% 100%