071tax_201309031150.pdf

This document is a Request for Proposals (RFP) issued by the Department of Revenue for the State of Georgia for a contract to provide tax processing services. The RFP outlines the required services, which include processing tax returns, issuing refunds, and providing call center support. The contract term is for 3 years with two 1-year renewal options. Proposals are due on September 30, 2013, and the contract is expected to be awarded by November 1, 2013.

The RFP specifies that the successful vendor must have experience processing at least 1 million tax returns annually and providing call center services to handle at least 500,000 calls per year. Pricing is requested on a per-item basis for various tax processing services. The RFP encourages participation from small and disadvantaged businesses, and provides details on the state's small business set-aside program. Funding for the contract will come from the state's general tax revenue.