Enter your company name Schedule A – Statement of Work Request for Proposal No. 260000002269 Statewide Rubbish Removal and Recycling Services This schedule identifies the anticipated requirements of any Contract resulting from this RFP. The term “Contractor” in this document refers to a Contractor responding to this RFP, as well as the Contractor who is awarded the contract. The term “bidder” is used to identify where specific responses to the RFP are required. Yellow fields are also used to identify areas where a bidder response is required.

The Contractor must respond to each requirement or question and explain how it will fulfill each requirement. Attach any supplemental information and reference it appropriately within your response.

IMPORTANT NOTE TO CONTRACTORS/BIDDERS: There are specific requirements for which acceptance must be simply acknowledged through a checkbox(es), and others that require further explanation. Click one checkbox and complete the entries as identified.

Contractors may submit proposals for:

• Rubbish Services

• Recycling Services

• Both Rubbish Services and Recycling Services.

Contractors submitting proposals for both services must respond to all applicable rubbish and recycling requirements. Contractors submitting proposals for only one service must respond to the requirements applicable to that service and mark non-applicable sections “N/A.”

The State does not guarantee any minimum volume of service.

The Contractor must clearly identify the service category or categories for which it is submitting a proposal.

Bidder Response

☐ Rubbish Services

☐ Recycling Services

☐ Both Rubbish Services and Recycling Services

Bidder must briefly describe the services it is proposing to provide:

Background The State of Michigan requires reliable rubbish removal and recycling services for State-owned and State-operated facilities throughout Michigan. Multiple awards may be issued to ensure adequate coverage, including remote locations and Upper Peninsula locations.

The State seeks solutions that ensure cleanliness, safety, operational efficiency, and effective waste management at highly visible public facilities. Service needs may vary by location and may include seasonal changes, multiple container sizes, and varying pickup frequencies.

Current known locations and service frequencies are provided for informational purposes only and are not intended to be an all-inclusive list of every State location that may request services under the Contract.

The State will utilize the following process to establish and manage multi-award contracts for rubbish and recycling services, as described below.

Contractors must submit proposals in response to this solicitation.

Contractors must declare the counties they are willing to provide services.

Contractors scoring 80 points or higher will have their initial pricing reviewed for possible contract award.

Awards will be made based on best value. An award of a contract is not a guarantee of business nor award of any specific location.

The State reserves the right to expand the vendor pool as deemed necessary by the State.

The State reserves the right to elect not to exercise an option year for a contract that has not been utilized within the initial contract term.

Scope The State of Michigan (the “State”) is issuing this Request for Proposal (RFP) to solicit responses from qualified Contractors to provide reliable, cost-effective rubbish (solid‑waste) collection, hauling, disposal, and recycling services for designated State facilities. The Contractor must provide all labor, vehicles, equipment, containers, tools, and materials required to perform waste and/or recycling removal and related services in accordance with this Scope of Work. All work must comply with federal, state, and local laws, landfill rules, and facility‑specific requirements.

A complete list of known service sites appears in document 06b. RFP 260000002269 - Container Demand. Contractors are strongly encouraged to conduct self-guided site visits, excluding DMVA and MDOC locations, to verify physical conditions, container accessibility, and service requirements before submitting a proposal. Staff will be unavailable to assist during these visits. MDOC sites are excluded due to security protocols and controlled access requirements. The State reserves the right to add or remove locations throughout the duration of the contract.

Service needs vary widely across locations, including seasonal changes (See Appendices 2 and 3), multiple container sizes, and varying pickup frequencies.

Locations associated with this RFP are highly visible public facilities that require dependable and consistent refuse and recycling services. The State seeks solutions that promote cleanliness, operational efficiency, and the protection of public health and safety for visitors, employees, and facility operations.

The State reserves the right to make one or more awards, including county based, regional, statewide, service category based, or zip code based awards, as determined to be in the State’s best interest based on Contractor qualifications, service availability, technical capability, service approach, geographic coverage, and ability to meet the State’s operational needs.

General Service Requirements The Contractor must provide all personnel, vehicles, equipment, containers, compactors, carts, tools, and materials necessary to perform the services awarded under the Contract.

The Contractor must maintain all serviced locations in a clean, healthy, and safe condition.

Any refuse, recyclables, debris, or other material spilled or displaced during service must be immediately cleaned up by the Contractor at no additional cost to the State.

Excess refuse that is properly bagged and placed beside full containers must be collected during scheduled service.

Refuse and recycling removal includes materials discarded in connection with State facility operations. Hazardous waste is excluded from regular pickup and must not be placed in or mixed with standard refuse or recyclables.

The Contractor must provide unscheduled, on-call, extra, same-day, and emergency pickups upon request and in accordance with the response times established in the Contract.

The Contractor must provide locking lids, lock bars, or secured containers upon request.

Optional services may include, but are not limited to, collection of recyclable materials, bulk waste, construction debris, cement, asphalt, or other related materials. Optional services will be requested on an as-needed basis.

The State reserves the right to consolidate other State of Michigan refuse collection contracts, delivery orders, and usage agreements into this Contract to meet the needs of the State and eligible purchasing participants.

The State reserves the right to modify services required under this Contract to meet future needs, including adding or removing service locations.

Bidder Response

☐ I have reviewed the above requirement(s) and agree with no exceptions.

☐ I have reviewed the above requirement(s) and have noted any exceptions below.

Exceptions: List all exceptions here

Bidder must explain how it will meet core service requirements, including staffing, equipment, pickups, cleanup, and adjusting service locations.

Describe how you will comply with the requirement(s)

If applicable, bidder must provide a detailed breakdown of any optional services offered. This includes specifying whether construction materials are accepted; identifying which materials are permitted and which are prohibited; indicating the required container size for each material type; and noting any special limitations (for example, “concrete accepted in 20‑yard containers, half‑load only”).

List optional services here:

Rubbish Services The Contractor must provide rubbish removal services, including collection, hauling, disposal, container service, roll-off service, compactor service, and related services, as awarded under the Contract.

The Contractor must transport rubbish to properly licensed or approved landfills, transfer stations, disposal facilities, or processing facilities.

The Contractor must complete A1. RFP 260000002269 MI County List by placing an “X” next to each zip code for which the Contractor is proposing to provide rubbish services. For each selected zip code, the Contractor must identify the landfill, disposal facility, transfer station, or other facility that will be used to service that zip code and provide the applicable facility license, permit, or registration number.

The Contractor must ensure that disposal is performed in accordance with all applicable laws, regulations, permit requirements, facility rules, and Contract requirements.

Bidder Response

☐ I have reviewed the above requirement(s) and agree with no exceptions.

☐ I have reviewed the above requirement(s) and have noted any exceptions below.

Exceptions: List all exceptions here

Bidder must outline its rubbish service capabilities, along with how it will ensure all disposal complies with applicable requirements.

Describe how you will comply with the requirement(s)

Recycling Services The Contractor must furnish all containers, vehicles, equipment, and personnel necessary to collect recyclable materials from State facilities and transport them to an approved recycling processing facility.

The Contractor must provide collection services at a frequency sufficient to prevent accumulation or overflow of recyclable materials.

The Contractor must use scales certified in accordance with applicable State requirements throughout the Contract term. Proof of current scale certification must be provided before Contract award and upon request during the Contract term.

The State reserves the right to add additional recyclable materials to this Contract as needs arise. Pricing for additional materials will be negotiated at the time they are added. Any additional materials must be mutually agreed upon by the State and the Contractor and accepted by the designated recycling processing facility.

If applicable, the Contractor must describe its method for identifying tip costs, recycling commodity credits, rebates, offsets, and the independent price indices or pricing methodologies used to determine those credits, rebates, or offsets.

Upon request, the Contractor must provide samples of marketing materials or informational resources the State may use to promote its recycling program.

The Contractor must complete the Michigan Zip Code List by placing an “X” next to each zip code for which the Contractor is proposing to provide recycling services. For each selected zip code, the Contractor must identify the recycling facility, materials recovery facility, transfer station, processor, or other facility that will be used to service that zip code and provide the applicable facility license, permit, or registration number.

Bidder Response

☐ I have reviewed the above requirement(s) and agree with no exceptions.

☐ I have reviewed the above requirement(s) and have noted any exceptions below.

Exceptions: List all exceptions here

Bidder must describe its recycling capabilities, including available services and container sizes.

Describe how you will comply with the requirement(s)

Bidder must explain its scale certification process, method for determining recycling credits or rebates, and any educational resources it provides.

Describe how you will comply with the requirement(s)

Bidder must provide a list of all materials accepted in co-mingled recycling containers.

Describe how you will comply with the requirement(s)

Bidder must provide a list of all materials prohibited from co-mingled recycling containers.

Describe how you will comply with the requirement(s)

Container and Equipment Requirements Container types may include, but are not limited to, 96-gallon carts, 2-yard dumpsters, 4-yard dumpsters, 6-yard dumpsters, 8-yard dumpsters, 10- to 40-yard roll-off containers, and 20- to 42-yard compactors.

The Contractor must provide, install, rent, service, repair, replace, and maintain containers and equipment in the sizes and types required by the State.

All containers and equipment must be safe, functional, leak-free, structurally sound, clean, and in good working condition throughout the Contract term.

All Contractor-provided containers must be new or in like-new condition at the start of the Contract, unless otherwise approved by the State.

Each container must have a unique identifier that enables the State to verify that the same container is returned after servicing.

Containers must have tight-fitting lids, top-loading split lids, lid positioners, locking lids, lock bars, or other security features when applicable or requested by the State.

The Contractor must handle all containers carefully to prevent damage to containers, pavement, landscaping, buildings, utilities, vehicles, or other property. The Contractor will be solely responsible for all costs associated with repairing or replacing State property damaged by the Contractor, its employees, agents, or subcontractors.

The Contractor will be solely responsible for all costs associated with repairing or replacing all State property damaged by the Contractor, its employees, agents, or subcontractors. In some instances, repairs must be completed by MDOC authorized Contractors and MDOC may make the initial contact with the repair Contractor to make the necessary repairs, but the rubbish Contractor is responsible for all costs of repairs including labor.

Containers must be emptied completely during each scheduled service and returned to their original location in an upright, neat, and orderly manner.

Bidder Response

☐ I have reviewed the above requirement(s) and agree with no exceptions.

☐ I have reviewed the above requirement(s) and have noted any exceptions below.

Exceptions: List all exceptions here

How will the Bidder meet the State’s container requirements, including providing and maintaining required container types, ensuring safety and proper condition, using unique identifiers, preventing property damage, and returning containers fully emptied and properly placed?

Describe how you will comply with the requirement(s)

Where practical, the Contractor is encouraged to document completed services through photographs or other service records that verify the condition of containers, equipment, and the service location before and/or after service.

Some State Agencies may request photographs or other documentation of completed services to verify performance. Upon request, the Contractor must provide such documentation to the requesting Agency or the Program Manager in the format specified.

Photographs or recordings must not be taken inside the secure perimeter of Michigan Department of Corrections (MDOC) facilities, certain Michigan Department of Military and Veterans Affairs (DMVA) facilities, certain Department of Technology, Management and Budget (DTMB) facilities, as identified by the State. If applicable, the Program Manager for the agency will notify the Contractor of locations where photographs or recordings are prohibited or where additional security requirements apply.

Bidder Response

☐ I have reviewed the above requirement(s) and agree with no exceptions.

☐ I have reviewed the above requirement(s) and have noted any exceptions below.

Exceptions: List all exceptions here

Bidder must describe their capability and procedures for documenting completed services through photographs or other service records.

Describe how you will comply with the requirement(s)

Bidder must describe how they will ensure compliance with restrictions on photography or recordings at designated facilities (e.g., MDOC, certain DMVA and DTMB locations), including your process for managing location-specific security requirements communicated by the State.

Describe how you will comply with the requirement(s)

Any Contractor-owned container or equipment that presents a safety hazard or risks damage to State property or the public must be removed and replaced within the timeframe required by the State at no additional cost.

Contractor-Owned Containers.

The Contractor assumes responsibility for loss or damage to Contractor-owned containers provided under this Contract during the Contract term, including damage resulting from fire, vandalism, theft, weather, or other causes. The Contractor is responsible for all repair and replacement costs associated with such loss or damage and must maintain insurance coverage as required by the Contract. Nothing in this section alters the parties’ rights or obligations under the Contract’s insurance, indemnification, or liability provisions.

The Contractor is responsible for repairs and maintenance required due to normal wear, deterioration, or routine use at no additional cost to the State.

Replacement of unusable, unsafe, damaged, or non-compliant containers must be completed within two business days of notification by the State, unless an alternate timeline is approved in writing by the Program Manager or designee.

If any Contractor-provided equipment becomes subject to a manufacturer or safety recall, the Contractor must notify the Program Manager in writing within one business day of becoming aware of the recall and provide the State with the scope of the recall, affected equipment identification, manufacturer recall instructions, and any applicable safety advisories.

The Contractor must repair or replace recalled equipment or components at no additional cost to the State.

Preventive maintenance for compactors must be performed in accordance with the manufacturer’s recommended maintenance schedule. Onsite maintenance must be performed during agreed upon service hours or scheduled maintenance windows.

Routine container condition inspections must be completed quarterly.

State-Owned Containers Upon request by the State, the Contractor must inspect, troubleshoot, diagnose, and provide repair services for State-owned roll-off containers, compactors, and other waste or recycling equipment covered under this Contract. Additionally, Contractor shall support the procurement of new roll-off containers and waste compactors owned and operated by the State of Michigan.

State Owned Container Repairs The Contractor must provide a written estimate identifying the cause of the failure, recommended repairs, replacement parts, labor hours, anticipated completion time, and total cost before performing any non-emergency repair work, unless otherwise authorized by the Program Manager or designee.

Repair services shall be completed within the response and completion timeframes established in the Service Level Agreement (Schedule D), unless otherwise approved by the Program Manager or designee.

The State reserves the right to obtain repair services, replacement equipment, or replacement parts from another source when the Contractor cannot meet the required response time, declines to perform the work, or when the State determines doing so is in its best interest.

State Owned Container Purchases The Contractor shall provide options and pricing for the purchase of new roll-off containers and compactors that meet State specifications. Offerings may include:

· Standard and specialized roll-off containers (e.g., open-top, self-contained).

· Stationary and self-contained compactors suitable for various waste streams.

· Optional equipment and accessories (e.g., lids, tarping systems, odor-control systems).

Vendor-supplied equipment must meet all relevant industry standards and comply with State safety requirements.

Bidder Response

☐ I have reviewed the above requirement(s) and agree with no exceptions.

☐ I have reviewed the above requirement(s) and have noted any exceptions below.

Exceptions: List all exceptions here

How will the Bidder keep containers and equipment safe, maintained, and quickly replaced when needed, including handling recalls and doing quarterly inspections?

Describe how you will comply with the requirement(s)

Contractor must describe their ability to inspect, diagnose, repair, and support the procurement of State-owned roll-off containers and compactors. Bidder must also disclose whether these services are subcontracted.

Describe how you will comply with the requirement(s)

The Contractor must meet the following equipment reliability standards:

If any piece of equipment requires three or more service calls within a 30-day period that are not caused by user error, the State may require the equipment to be removed and replaced. The Contractor must provide replacement equipment that is new or like-new and of equal or greater functionality. If the replacement equipment is not reasonably satisfactory to the State, the Contractor must provide new equipment of equal or greater functionality.

If equipment cannot be restored and remains inoperable for more than three business days, the State will require temporary replacement equipment at no additional cost until permanent replacement equipment is available.

The State and the requesting agency will not be responsible for costs associated with removal or replacement of equipment required under this section and will not be subject to penalties related to necessary equipment replacement.

Bidder Response

☐ I have reviewed the above requirement(s) and agree with no exceptions.

☐ I have reviewed the above requirement(s) and have noted any exceptions below.

Exceptions: List all exceptions here

How will the Bidder ensure equipment remains reliable, including timely replacement after repeated issues and providing temporary replacements when needed?

Describe how you will comply with the requirement(s)

Pickup Frequency, Scheduling, and Response Times The Contractor must service all containers during normal business hours unless otherwise agreed upon in writing by the State.

Pickup frequency varies by site and may be daily, multiple times per week, weekly, bi-weekly, monthly, seasonally, or on-call.

The State must notify the Contractor of any missed pickup within one business day of the scheduled service. Upon notification, the Contractor must complete the missed pickup within one business day upon notification at no additional cost to the State. The Contractor will not assess overage charges for excess refuse or recyclables that accumulated as a result of a missed pickup caused by the Contractor.

On-call pickup requests may be submitted by phone or email to the Contractor’s designated contact. The Contractor must acknowledge receipt of the request and provide a proposed response plan within four business hours. All on-call pickups must be completed within one business day after the Contractor acknowledges the request, unless otherwise agreed to by the Agency Program Manager or designee.

Agencies may occasionally require additional or same-day pickups. The Contractor must make reasonable efforts to accommodate these requests in accordance with the response times established in the Contract.

If a scheduled pickup falls on a State holiday and service is not provided on that day, the Contractor must provide priority pickup on the next business day unless the Agency Program Manager or designee approves an alternate schedule in writing. For a list of holidays observed by the State of Michigan: State Holidays.

Some state facilities may require seasonal adjustments to container types, service frequencies, service hours, or temporary suspension of service during off-season periods. Please refer to Schedule A - Appendices 2 and 3.

Bidder Response

☐ I have reviewed the above requirement(s) and agree with no exceptions.

☐ I have reviewed the above requirement(s) and have noted any exceptions below.

Exceptions: List all exceptions here

Bidder must describe its pickup scheduling and response process, including service frequency, special or missed pickups, holiday procedures, and seasonal adjustments.

Describe how you will comply with the requirement(s)

Bidder must describe how pick-up requests are submitted, tracked, and completed.

Describe how you will comply with the requirement(s)

Emergency Preparedness An emergency is a situation that poses an immediate threat to health, safety, and facility operations.

Emergency conditions must be addressed within 24 hours, unless a shorter timeframe is required by the State.

In the event of a natural disaster or State-declared emergency, the Contractor must prioritize service requests from the State of Michigan.

State agencies and eligible purchasing participants must receive priority service before other customers to the extent permitted by law and operational capacity.

If the Contractor is unable or unwilling to provide required emergency services, or fails to respond, the State reserves the right to procure the required services from a third party.

MDOC ONLY – The State considers Water Boil Events that affect correctional facilities an emergency. Contractor must provide but is not limited to the following upon request and within 24 hours of notice:

Additional containers, Pick up services, and Recycling services (as applicable).

Bidder Response

☐ I have reviewed the above requirement(s) and agree with no exceptions.

☐ I have reviewed the above requirement(s) and have noted any exceptions below.

Exceptions: List all exceptions here

Bidder must briefly explain its emergency plan, including how it identifies and prioritizes emergencies, meets required response times, operates during disasters, and uses backup resources. It must also explain how it will notify the State if it cannot provide required emergency services.

Describe how you will comply with the requirement(s)

Bidder must provide an emergency number where it is guaranteed that the emergency call will be answered 24/7/365.

Describe how you will comply with the requirement(s)

Performance Standards and Corrective Action Missed pickups must be corrected within one business day of notification by the State.

Replacement containers or container repairs must be completed within two business days of notification by the State, unless an alternate timeline is approved in writing by the Program Manager or designee.

The Contractor must acknowledge complaints or service issues within four business hours of notification by the State.

The Contractor must maintain clean, safe, and orderly conditions at all serviced locations.

The Contractor must maintain sufficient equipment, vehicles, and personnel to perform all services required under the Contract.

Equipment failure will not be accepted as a reason for failure to provide scheduled services. In the event of mechanical failure or equipment breakdown, the Contractor must provide backup resources or alternate arrangements to ensure required pickups are completed.

A verified service failure is a documented instance in which the Contractor fails to meet a service requirement, performance standard, or obligation under the Contract.

Verified service failures may include, but are not limited to, failure to complete scheduled pickups, failure to correct missed pickups, failure to provide required containers or equipment, failure to maintain clean and safe service locations, failure to respond to complaints or service requests, repeated spills or overflows, or any other failure to perform in accordance with the Contract.

The State will notify the Contractor of verified service failures and provide reasonable supporting documentation upon request.

The Contractor may provide documentation disputing a reported service failure within five business days of notification. The State will review the information provided and make a final determination.

The Contractor must not have more than two verified service failures per quarter without an approved corrective action plan.

If a corrective action plan is required, the Contractor must submit the plan within five business days of notification by the State. The plan must identify the cause of the service failures, corrective actions to be implemented, responsible personnel, and a timeline for completion.

Bidder Response

☐ I have reviewed the above requirement(s) and agree with no exceptions.

☐ I have reviewed the above requirement(s) and have noted any exceptions below.

Exceptions: List all exceptions here

Bidder must explain how it will meet performance standards and handle corrective actions, including missed pickups, container issues, complaints, backup resources, equipment failures, and service‑failure tracking.

Describe how you will comply with the requirement(s)

Transition, Project Plan, and New Location Implementation Contract Execution: Upon Contract award, the Contractor must coordinate with State personnel to complete transition activities, including delivering and installing new containers and equipment, removing or coordinating the removal of prior Contractor equipment, establishing service start dates, establishing schedules and routes, and ensuring uninterrupted service during the transition period.

All transition activities must be completed within the timeframe specified by the State.

New Location Execution: For locations added during the Contract term, the Contractor must state the proposed transition timeframe required to replace or install containers, compactors, or roll-off containers.

The Contractor must obtain required security clearances or approvals from the Agency Program Manager before accessing secured facilities.

The Contractor must coordinate service routes and proposed pickup schedules with the Agency Program Manager or designee and meet onsite when required to finalize schedules and complete any required facility orientation before services begin.

Post-Contract Transition: Upon expiration or termination of the Contract, the outgoing Contractor must coordinate removal of Contractor-owned containers with the Agency Program Manager and return any State-owned equipment or materials to the appropriate agency. The Contractor must coordinate transition activities to minimize disruption to State services.

Project Plan: Upon request by the State, the Contractor must provide a project plan describing how the Contractor will provide the equipment, personnel, resources, and management structure necessary to meet the service requirements of the Contract.

The project plan must include, at a minimum:

· Route maps identifying service areas;

· Disposal facilities, landfills, recycling facilities, and processing facilities to be used, as applicable;

· Estimated service times and schedules;

· Equipment and resources assigned to perform the services;

· Service areas supported by subcontractors, if applicable; and

· The contract management approach, including designated personnel responsible for resolving local and route-specific service issues.

Bidder Response

☐ I have reviewed the above requirement(s) and agree with no exceptions.

☐ I have reviewed the above requirement(s) and have noted any exceptions below.

Exceptions: List all exceptions here

Bidder must explain their approach to transition planning, container delivery, route and schedule establishment, facility coordination, maintaining uninterrupted service, and post‑contract transition.

Describe how you will comply with the requirement(s)

Bidder must describe their overall contract management.

Describe how you will comply with the requirement(s)

Contractor Program Manager, Customer Service, and Meetings Contractor Program Manager:

The Contractor must appoint one individual as Contractor Program Manager and one backup contact responsible for managing and coordinating day-to-day operations of the Contract, regardless of the Contractor’s internal regional structure or divisions.

Contractor Program Manager and the backup contact must be specifically assigned to the State of Michigan account, knowledgeable of Contract requirements and statewide service activities, and authorized to coordinate resolution of operational issues. The Contractor may use regional offices or personnel to perform service activities; however, the Contractor Program Manager and backup contact must maintain statewide knowledge of Contract operations and remain responsible for coordinating communication with the State.

Contractor Program Manager and the backup contact must respond to State inquiries received by email or phone within one business day.

Billing-related inquiries must be resolved within three business days.

Contractor Program Manager and the backup contact must be available Monday through Friday, 7:00 a.m. to 5:00 p.m. Eastern Time, at a minimum.

Customer Service:

The Contractor must provide a dedicated State of Michigan (SOM) - specific customer service telephone number and email address for routine service requests, including missed pickups, container issues, repair and maintenance requests, and other operational inquiries.

The customer service contact system does not replace the Contractor Program Manager requirements. The Contractor Program Manager remain responsible for contract oversight, escalation, coordination with State Program Managers, and resolution of unresolved or recurring service issues.

The Contractor must provide live customer support by telephone Monday through Friday, 7:00 a.m. to 5:00 p.m. Eastern Time, at a minimum.

Service-related emails and voicemails must be acknowledged within the same business day when received during normal business hours.

The Contractor must maintain dedicated SOM support channels for urgent service-related issues, including missed pickups, damaged or non-functional containers, and other time-sensitive service concerns.

Meetings:

The Contractor must attend a mandatory kickoff meeting. The Kickoff meeting must be scheduled within 30 days of the Effective Date.

The Contractor must attend quarterly performance review meetings, conducted virtually or onsite as determined by the State.

The Contractor must attend quarterly check-in meetings with designated high-volume or complex service agencies, including agencies such as Michigan Department of Corrections (MDOC) and DNR, as determined by the State.

The State may request additional meetings as necessary to address Contract performance, operational issues, or other Contract-related matters.

Bidder Response

☐ I have reviewed the above requirement(s) and agree with no exceptions.

☐ I have reviewed the above requirement(s) and have noted any exceptions below.

Exceptions: List all exceptions here

Bidder must identify Contractor Program Manager and backup contacts with roles and contact information.

Describe how you will comply with the requirement(s)

Bidder must summarize its customer service support hours, acknowledgment process, and urgent issue handling.

Describe how you will comply with the requirement(s)

Organizational Chart Bidder Response

Bidder must provide an organizational chart showing all staff, key and backup contacts, regional and customer service contacts, supervisors, managers, and subcontractors, including names, titles, roles, reporting relationships, and areas of responsibility.

Training When applicable or requested by the State, the Contractor must provide training to designated State personnel on the operation and use of equipment and services.

Training may include, but is not limited to:

· Compactor operation;

· Container locking mechanisms and security features;

· Recycling contamination prevention practices; and

· Use of reporting tools, systems, or portals.

Training may be provided in person or virtually at no additional cost to the State.

Bidder Response

☐ I have reviewed the above requirement(s) and agree with no exceptions.

☐ I have reviewed the above requirement(s) and have noted any exceptions below.

Exceptions: List all exceptions here

Bidder must briefly describe training available to State staff and state whether training is offered in person, virtually, or both.

Describe how you will comply with the requirement(s)

Quality Assurance and Reporting Quality Assurance:

The Contractor must maintain and implement a Quality Assurance Program that includes routine field inspections, internal audits, quarterly evaluation of service failures, root-cause analysis, corrective action plans, staff safety verification, and documentation of corrective actions.

Documentation of corrective actions must be provided to the State upon request.

Reporting:

Upon request, the Contractor must provide the Program Manager or designee usage reports, including quantities and dollar amounts for State purchases.

The Contractor must provide the following reports within 15 calendar days of request, as applicable:

· Pickup logs identifying service dates and locations;

· Tonnage or volume collected by agency and facility;

· Recycling and diversion data by agency and facility;

· Recycling metrics, including costs, credits, and applicable price indices;

· Documentation of missed pickups and resolutions;

· Location summaries identifying additions and removals during the Contract term;

· Documentation of incidents, equipment replacements, and service revisions;

· Monthly reports identifying pickups and services completed for all agency locations: and

· List of invoices issued during any specified period, including State fiscal-year periods (October 1 through September 30).

· Michigan Department of Corrections (MDOC) Requirement: The MDOC requires monthly reporting within 15 calendar days from the close of the previous month. Monthly reporting must include an accurate Employee Roster for drivers. A roster template will be provided by MDOC.

The State reserves the right to request additional reports related to Contract performance at no additional cost.

Bidder Response

☐ I have reviewed the above requirement(s) and agree with no exceptions.

☐ I have reviewed the above requirement(s) and have noted any exceptions below.

Exceptions: List all exceptions here

Bidder must describe its Quality Assurance Program.

Describe how you will comply with the requirement(s)

Bidder must describe its reporting capabilities including standard service and recycling reports, invoice lists, and any online reporting tools.

Describe how you will comply with the requirement(s)

Compliance, Safety, Security Compliance:

The Contractor must comply with all applicable federal, state, and local laws, regulations, licensing requirements, landfill rules, recycling facility rules, disposal facility rules, and any facility‑specific requirements. The Contractor is solely responsible for all fines, penalties, cleanup costs, and other expenses resulting from spills, improper transportation, improper disposal, or improper recycling caused by the Contractor or its subcontractors.

Safety:

The Contractor must keep all vehicles in safe operating condition and in full compliance with all applicable laws, regulations, and licensing requirements. The Contractor must also ensure safe operations at State facilities by maintaining proper traffic flow, protecting State property, and preventing unnecessary obstruction of traffic or access.

Security:

The Contractor must comply with all facility security requirements, including sign‑in procedures, restricted‑area protocols, identification standards, and background check requirements. Contractor personnel must wear uniforms with visible identification badges while performing services at State facilities. All Contractor staff working under the Contract must undergo security and background checks at the Contractor’s expense including criminal history checks covering the past seven years conducted by a reputable screening vendor. At minimum, this must include an ICHAT search. The Contractor must retain all background check documentation and provide it to the State upon request.

Bidder Response

☐ I have reviewed the above requirement(s) and agree with no exceptions.

☐ I have reviewed the above requirement(s) and have noted any exceptions below.

Exceptions: List all exceptions here

How will the bidder ensure safe operations at State facilities?

Describe how you will comply with the requirement(s)

How will the bidder ensure compliance with all facility security requirements, including identification standards, background check requirements, and retain background check documentation?

Describe how you will comply with the requirement(s)

Disclosure of Subcontractors Contracted vendors awarded a State contract may not subcontract any portion of the same services to other vendors who also hold contracts for those services.

If the Contractor intends to utilize subcontractors, the Contractor must disclose the following:

The legal business name; address; telephone number; a description of subcontractor’s organization and the services it will provide; and information concerning subcontractor’s ability to provide the Contract Activities.

The relationship of the subcontractor to the Contractor.

Of the total bid, the price of the subcontractor’s work.

Whether the Contractor has a previous working experience with the subcontractor. If yes, provide the details of that previous relationship.

A complete description of the Contract Activities that will be performed or provided by the subcontractor.

Geographically Disadvantaged Business Enterprise Sub-Contractors: If contractors plan to utilize subcontractors to perform more than 20% of the deliverables under this contract, at least 20% of that subcontracted work must be awarded to Michigan-based Geographically Disadvantaged Business Enterprises (GDBE). Contractor will submit a plan detailing all subcontractors to be used, including the percentage of the work to be done by each. Contractor must inform the State to the name and address of the GDBE, the percentage of the work they will complete, the total amount estimated to be paid to the GDBE, and provide evidence for their qualifications as a GDBE. If contractor cannot find GDBE subcontractors to meet this requirement they must provide reasoning and justification to receive an exemption from this requirement from the State. (Existing business relationships will not be an approved reason for this.)

GDBE definition: "Geographically Disadvantaged Business Enterprise" also known as GDBE, is a Michigan-based business that satisfies one or more of the following: (i) Is certified as a Michigan HUBZone Small Business Concern by the United States Small Business Administration. (ii) Has a principal place of business located within a Qualified Opportunity Zone within Michigan. (iii) More than half of its employees either work at a secondary location or have a principal residence located within a Qualified Opportunity Zone within Michigan, or both.

Additional information on GDBEs can be found here:

DTMB - Geographically Disadvantaged Business Enterprise Required Subcontractor information. Contractors must complete the table below for each anticipated subcontractor. Copy the table as many times as needed for each subcontractor. Complete the second table with the percentage of work that will be completed by all subcontractors involved.

The legal business name, address, telephone number of the subcontractor(s).

A description of subcontractor’s organization and the services it will provide and information concerning subcontractor’s ability to provide the Contract Activities.

The relationship of the subcontractor to the Contractor.

Is the subcontractor a GDBE?

Whether the Contractor has a previous working experience with the subcontractor.

A complete description of the Contract Activities that will be performed or provided by the subcontractor.

Of the total bid, the price of the subcontractor’s work.

Work performed by subcontractors

Total percentage of work that will be performed by subcontractors: Insert %

Total percentage of subcontracted work that will be performed by GDBE subcontractors: Insert %

ADA Compliance The State is required to comply with the Americans with Disabilities Act of 1990 (ADA), including its accessibility standard for websites, applications, content and documents. All Contract Activities created, provided, or made available by Contractor under this Contract in a digital format, including but not limited to, websites, applications, software, mobile applications, text, images, sounds, videos, controls, animations, links, and documents (including files in the following formats: PDF, word processing, presentation, and spreadsheet) must comply with the accessibility standards provided in the Digital Accessibility Standards, located at SOM Digital Standards.

Bidder Response

☐ I confirm the above requirement(s) and agree with no exception(s)

☐ I have reviewed the above requirement(s) and have noted any exceptions below.

Exceptions: List all exceptions here

Ordering, Delivery Orders (DO), Service Implementation, Service Changes Ordering:

The appropriate authorizing document for Contract services will be a Delivery Order (DO).

Delivery Order:

The Contractor must furnish, install, place, and service containers as specified in each Delivery Order.

Service Implementation:

Service implementation for awarded locations must be completed within 5 business days from the date of order, unless the State approves otherwise. Implementation is considered complete when all required containers, compactors, and roll‑off units have been delivered, installed or placed as required, and are ready for service.

The Contractor must maintain internal controls to verify abnormal orders and ensure that only authorized State personnel can place orders. The Contractor’s order verification process must be provided to the Program Manager or designee for approval.

Agency account information must be kept consistent across all Contractor collection, scheduling, service management, and billing systems. Accounts should be set up by agency, with sub‑accounts maintained for each facility within the agency.

Service Changes:

The State Program Manager or designee will provide written notification to the Contractor regarding any required changes to container locations, collection frequency, or service schedules. Adding or removing services at new or existing locations within the awarded service area does not require a Contract Change Notice but does require either an amendment to an existing Delivery Order or issuance of a new one. All new services will be authorized through a Delivery Order.

Any new locations added during the Contract term must be included on the Contractor’s service roster and reported to the current Contract Administrator and Program Manager. If services are discontinued at a location, that location must remain on the Contractor’s service roster for usage tracking and reporting purposes.

Requests for new services or changes to existing services at established locations must be implemented within five business days of receipt of the order, unless otherwise approved by the State. Container delivery, replacement, exchange, and relocation services must occur Monday through Friday, excluding State holidays, unless otherwise authorized by the Agency Program Manager or designee. Deliveries must be made to the facility address specified by the Agency and during the delivery hours listed in the applicable Delivery Order.

Bidder Response

☐ I have reviewed the above requirement(s) and agree with no exceptions.

☐ I have reviewed the above requirement(s) and have noted any exceptions below.

Exceptions: List all exceptions here

Bidder must describe its ordering and service change process, including how orders are received, implemented, updated, and verified.

Describe how you will comply with the requirement(s)

Bidder must describe account setup and container delivery or changes.

Describe how you will comply with the requirement(s)

Acceptance Criteria The State will use the following criteria to determine acceptance of Contract Activities:

· Pickups are completed according to the approved schedule.

· Containers are properly placed and returned to the required location.

· Service locations are maintained in a clean, safe, and orderly condition.

· Reports are timely, accurate, and complete.

· Service issues are resolved within required response periods.

· Transition deliverables are completed as required.

· Containers, compactors, and equipment are delivered, installed, operational, safe, and compliant with Contract requirements.

· Invoices match authorized services, applicable Delivery Orders, Schedule B pricing, and Contract requirements.

Bidder Response

☐ I have reviewed the above requirement(s) and agree with no exceptions.

☐ I have reviewed the above requirement(s) and have noted any exceptions below.

Exceptions: List all exceptions here

Bidder must explain how it will meet the State’s acceptance criteria.

Describe how you will comply with the requirement(s)

Pricing Administration and Price Changes Price Term:

Pricing must remain firm for the duration of each State of Michigan fiscal year (October 1 through September 30). The initial pricing period begins on the Effective Date and continues through the end of the applicable fiscal year.

Price Changes:

No additional terms or price changes will be added to any invoice.

Any request for a price adjustment must be submitted in writing and approved by the State prior to becoming effective. Approved price adjustments will become effective only at the beginning of a subsequent fiscal year pricing period unless otherwise agreed to in writing by the parties.

Adjustments will be based on changes in actual Contractor costs. Any request must be supported by written evidence documenting the change in costs. The State may consider sources, such as the Consumer Price Index; Producer Price Index; other pricing indices as needed; economic and industry data; manufacturer or supplier letters noting the increase in pricing; and any other data the State deems relevant.

Following the presentation of supporting documentation, both parties will have 30 days to review the information and prepare a written response. If the review reveals no need for modifications, pricing will remain unchanged unless mutually agreed to by the parties. If the review reveals that changes are needed, both parties will negotiate such changes, for no longer than 30 days, unless extended by mutual agreement.

The Contractor remains responsible for Contract Activities at the current price for all orders received before the mutual execution of a Change Notice indicating the start date of the new…