03f4 - Customer Satisfaction Survey - 697DCK-21-R-00321.pdf

PDF 359 KB Posted

Attached to
Janitorial Services for Aspen Colorado Air Traffic Control Center (ATCT)
Solicitation number
697DCK-21-R-00321
Issued by

View the file

Other files

File Type Posted
Amendment_2_697DCK-21-R-00321-Questions_Answers.pdf PDF
Amendment 1 to SIR 697DCK-21-R-00321.pdf PDF
Contractor Wellness Letter_ Rev-5-17-2021.pdf PDF
FAA Form 4665-3.pdf PDF
Frequency Schedule.pdf PDF
Aspen ATCT Janitorial SOW-Updated_June2021.pdf PDF
SIR-697DCK-21-R-00321-FINAL_APPROVED.pdf PDF
WDOL-2015-5439-Rev13-Dated-12-21-2020.pdf PDF
Level 2 SOW-Additional Proactive Cleaning Requirements for Specified FAA Facilities.pdf PDF
Form-Contractor Staffing Access Questionnaire-May-19-2021.pdf PDF

On GovTribe

Work with this file

  • Download the original file
  • Contacts named in this file
  • Similar government files
  • Ask GovTribe AI about this file
Try for free Login

Text version

The file's text, extracted by GovTribe without its formatting.

Customer Satisfaction Survey

697DCK-21-R-00321

Date:___________

________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance.

Your input is important to us and responses are required by _________________ (date & time) for inclusion of this evaluation. Your assistance is greatly appreciated.

Please rate your current level of satisfaction with the overall service performance:

_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)

Comments: __________________________________________________________________________________________________

How quickly do we respond to your needs, requests, or complaints?

_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)

Comments: __________________________________________________________________________________________________

How would you rate the problem solving capabilities and follow-up of our Operations Management?

_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)

Comments: __________________________________________________________________________________________________

How would you rate the performance of our on-site employees providing various services for your facility?

_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)

Comments: __________________________________________________________________________________________________

Organization Name:_______________________________________________ Date:________________________

Contact:________________________________________________________

Phone #:________________________________________________________

Thank you for completing this survey.

THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND

EMAILED DIRECTLY BY THE CUSTOMER REFERENCE TO:

karen.ctr.mcivor@faa.gov

File details come from the government source that posted it. Updated .