030ADV26R0002_Amd.0002_Conformed.pdf

PAGE 1 OF1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. UEI: EFT:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

See SCHEDULE

0001 030ADV26R0002

Leonard, David (202) 707-1536 02-17-2026 1:00pm EST

Contracts and Grants Directorate Library of Congress

101 Independence Ave. SE LA 325 Washington DC 20540-9411

X

N/A

X

DELIVERY

See Sections D&F for delivery instructions.

Contracts & Grants Directorate Library of Congress

LA 325

101 Independence Av SE Washington DC 20540-9411

Submit Invoices through https://www.ipp.gov Washington DC 20540

See CONTINUATION Page

See CONTINUATION Page

X X

Leonard, David

030ADV26R0002

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

SECTION B - SUPPLIES OR SERVICES AND PRICE/COSTS

B.1 LC52.212-2 SUPPLEMENTAL LICENSE AGREEMENTS (JUL 2017)

B.2 LC52.216-3 CONTRACT TYPE (JUN 2016)

B.3 PRICE/COST SCHEDULE

ITEM INFORMATION

SECTION C - DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

SECTION D - PACKAGING AND MARKING

D.1 LC52.211-1 DELIVERIES (APR 2015)

D.2 LC52.211-2 DELIVERIES TO THE LIBRARY OF CONGRESS, CAPITOL HILL CAMPUS (JUN 2021)

SECTION F - DELIVERIES OR PERFORMANCE

F.1 LC52.215-5 PLACE AND PERIOD OF PERFORMANCE (JAN 2019)

SECTION G - CONTRACT ADMINISTRATION DATA

G.1 LC52.201-1 CONTRACTING OFFICER'S REPRESENTATIVE (COR) APPOINTMENT AND AUTHORITY (JAN 2016)

G.2 LC52.201-3 CONTRACT ADMINISTRATION (AUG 2015)

G.3 LC52.204-5 IDENTIFICATION AND BUILDING PASSES (SEP 2024)

SECTION H - SPECIAL CONTRACT REQUIREMENTS

H.1 LC52.203-1 CONTRACTOR PUBLICITY (OCT 2013)

H.2 LC52.204-1 COLLECTIONS SECURITY (DEC 2013)

H.3 LC52.204-2 CONDUCT ON LIBRARY PREMISES (JUL 2021)

H.4 LC52.204-4 CONTRACTOR EMPLOYEE FITNESS (SEP 2024)

H.5 LC52.237-1 KEY PERSONNEL (AUG 2014)

H.6 LC52.237-2 CONDUCT OF WORK (MAY 2015)

PART II - CONTRACT CLAUSES

SECTION I - CONTRACT CLAUSES

I.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

I.2 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE

ORDERS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (OCT 2025)

I.3 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

I.4 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

030ADV26R0002

I.5 LC52.212-4 CONTRACT TERMS AND CONDITIONS - COMMERCIAL ITEMS (DEV) (FEB 2016)

I.6 LC52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE

ORDERS - COMMERCIAL ITEMS (DEV) (MAY 2015)

I.7 LC52.228-70 INSURANCE REQUIREMENTS - WORK ON LIBRARY PREMISES (DEC 2014)

I.8 LC52.232-25 PROMPT PAYMENT (DEV) (JUL 2013)

I.9 LC52.233-1 52.233-1 (DEV) DISPUTES (MAY 2014)

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

SECTION J - LIST OF ATTACHMENTS

PART IV - REPRESENTATIONS AND INSTRUCTIONS

SECTION K - REPRESENTATIONS, CERTIFICATIONS AND OTHER STATEMENTS OF OFFERORS

K.1 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (MAY 2024)

SECTION L - INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS

L.1 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB 1998)

L.2 52.237-1 SITE VISIT (APR 1984)

L.3 LC52.215-1 PROPOSAL SUBMISSION INSTRUCTIONS - BEST VALUE TRADE-OFF (JUL 2016)

L.4 LC52.233-2 PROTESTS TO THE LIBRARY OF CONGRESS (DEC 2013)

SECTION M - EVALUATION FACTORS FOR AWARD

M.1 LC52.215-2 EVALUATION - BEST VALUE TRADE-OFF (FEB 2020)

030ADV26R0002 Section B

SECTION B - SUPPLIES OR SERVICES AND PRICE/COSTS

B.1 LC52.212-2 SUPPLEMENTAL LICENSE AGREEMENTS (JUL 2017)

The Library does not agree to licensing agreements or any other provisions that attempt to: (1) replace an order as the governing contract; (2) establish new or supplemental payment terms; or, (3) affect the legal relationships of the parties.

Notwithstanding any clauses in this contract or order, or the contractual vehicles against which the order is placed, that establish order of precedence, the rights and obligations provided by this contract or order take precedence over the rights and obligations set forth in any licensing agreements provided to the Library.

The Library’s incorporation of a licensing agreement into this contract or order excludes all terms of the licensing agreement that contravene, modify or conflict with the terms of 36 C.F.R. 701.7 available at: https://www.ecfr.gov/cgi-bin/text-idx?SID=87a865ce2bd109313a951a3d477895d8&mc=true&node=se36.3.701_17&rgn=div8.

(End of Clause)

B.2 LC52.216-3 CONTRACT TYPE (JUN 2016)

This is a no-cost contract.

(End of Clause)

B.3 PRICE/COST SCHEDULE

ITEM INFORMATION

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 1.00 LOT _______________

Food service operations in accordance with section C.

Contract Period: Base POP Begin: 03-31-2026 POP End: 03-30-2029

1001 1.00 LOT _______________

Food service operations in accordance with section C.

Contract Period: Option 1 POP Begin: 03-31-2029 POP End: 03-30-2032

2001 1.00 LOT _______________

030ADV26R0002 Section B

Food service operations in accordance with section C.

Contract Period: Option 2 POP Begin: 03-31-2032 POP End: 03-30-2035

3001 1.00 LOT _______________

Food service operations in accordance with section C.

Contract Period: Option 3 POP Begin: 03-31-2035 POP End: 03-30-2038

4001 1.00 LOT _______________

Food service operations in accordance with section C.

Contract Period: Option 4 POP Begin: 03-31-2038 POP End: 03-30-2041

GRAND TOTAL _______________

030ADV26R0002 Section C

SECTION C - DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

1. OVERVIEW / BACKGROUND

The Library of Congress (LOC) seeks comprehensive food service operations for its Capitol Hill buildings in Washington, DC.

Established by an act of Congress in 1800, the LOC's mission is to support the Congress in fulfilling its constitutional duties and to further the progress of knowledge and creativity for the benefit of the American people.

The LOC employs approximately 3,300 staff members to conduct research, manage the collections and lead and manage the organization. Approximately 1.9 million visitors come to the LOC annually to view its historic buildings, exhibitions and conduct research. Additionally, the LOC frequently hosts events and meetings in its spaces. To best serve visitors and staff, the LOC’s food service facilities must provide modern and innovative food service operations.

Integrated Support Services (ISS) is the directorate with the mission of LOC infrastructure support. Integrated Support Services (ISS) oversees all facility services, including food services. The LOC’s facilities include public access, museum style exhibitions, collections storage and processing spaces, offices, reading rooms, meeting rooms, ceremonial and event spaces.

2. SCOPE

The Contractor shall manage and operate food services facilities at the LOC to support the approximately 1.9-million visitors (annually) and 3,300 staff. The Contractor shall operate said facilities in accordance with federal and local regulations for the purpose of serving food, beverages, and other items as may be authorized by the LOC.

This document outlines the specific requirements of the required services. Given the long-term nature of this contract and the changing nature of services involved the LOC anticipates that there may be in-scope changes that will be made via supplemental agreement under the terms of this contract.

The LOC will consider suggestions from the Contractor for modifications that may enhance the food service facilities.

The financial responsibility for any and all proposed modifications shall be the responsibility of the contractor. The Contractor shall bear the cost of the necessary alterations to achieve the desired result.

3. REQUIREMENTS

The LOC food service program shall be structured as a profit and loss (P&L) account(s) in which revenues from the operating areas will cover the contractor’s expenses, management and contractor profit. A small percentage of gross sales shall be used by the Contractor to benefit the services provided in this contract. In consideration for use of the Library-furnished food service facilities, the contractor shall maintain a commission reserve account of 1.5% of gross sales/receipts throughout all operations in the LOC to be used as directed by the Contracting Officer Representative (COR) with approval from the Contracting Officer (CO). (Tips and gratuities paid directly to employees are excluded from the calculation of gross sales/receipts.)

The Contractor shall maintain complete and accurate accounting records of the food service operations in accordance with Generally Accepted Accounting Principles (GAAP). The Contractor shall present a comprehensive food service program consisting of café, cafeteria, market and franchise venues that offers a wide variety and range of reasonably priced, on-trend food items. This service shall be provided with an emphasis on a variety of fresh, healthy, organic, and locally grown seasonal foods. Franchise locations must be maintained in Library-designated locations.

3.1. General Staffing

The Contractor shall be responsible for the total work effort of this Statement of Work (SOW). This includes but is not limited to; overall restaurant management, food purchase, preparation and presentation, sanitation, planning, scheduling, staffing, reporting, establishing and maintaining records, environmental compliance, quality control and customer service feedback management. The Contractor shall provide its staff with the necessary expertise to assure that performance standards and objectives are met. The Contractor shall be responsible for assigning sufficient personnel for the performance of services under this SOW to ensure timely completion of all requirements. The Contractor shall be fully staffed on the first day of work that is slated to begin in September 2026. See SOW section 9 for requirements pertaining to transition in that must begin in March 2026. Qualified replacement personnel shall be available as needed and staffing shall be sufficient to cover any scheduled and unscheduled absences (scheduled/unscheduled sick leave, annual leave, jury duty, etc.). The Contractor shall determine the number of positions required to support the work. On-site Supervisor(s) shall be present and accessible to the customers at all times services are being performed. The Library's personnel shall not supervise, manage or otherwise direct the Contractor's employees.

The Contractor is responsible for providing and ensuring that all Contractor personnel wear distinctive (franchise specific where applicable), tidy, professional uniforms, inclusive of name tags that identify the individual as part of the food services team. The Project Manager, and administrative personnel are not required to wear uniforms, however, shall present a professional appearance at all times. All other employees, including supervisors, shall be required to wear uniforms.

3.2. Training

The Contractor shall implement and maintain an employee training program for the duration of the contract.

The program shall focus on items that include but are not limited to sanitation, product knowledge, customer service, Americans with Disabilities Act (ADA) and all applicable health, safety and environmental subjects.

All Contractor employees shall receive applicable food handling training for their respective positions prior to being assigned to work under this contract. Documentation such as certificates, curriculum with attendance rosters or other certified transcripts shall be provided to the CO/COR upon request. The Contractor shall receive Library specific emergency preparedness training as needed. It will be the responsibility of the Contractor to participate in all LOC training exercises/drills to ensure full working knowledge and can assist and direct their employees.

3.3. Restaurant Management Systems

The Contractor shall be responsible to procure, implement, maintain and upgrade as needed its own restaurant management systems (hardware, software, etc.). When a venue is operated as a franchise, the Contractor shall procure, implement, maintain and upgrade as needed franchise specific systems to include participating in, and endorsing all corporate franchise specials, promotions, incentives, etc.

The Contractor shall accept cash and non-cash payments (to include a Contractor proposed mobile application, franchise specific when operated as such) unless otherwise agreed to in writing by the CO/COR. The Contractor shall provide the necessary equipment, technology, high-speed telecommunications services, etc. to enable patrons to pay utilizing a method of their choosing.

The Contractor shall be responsible for providing their own back of house IT equipment and high-speed telecommunications support services to include but not limited to, computer(s), printer(s), time clock(s), cash management and phone system for calling outside of the LOC buildings.

3.4. Customer Feedback Management System

The Contractor shall maintain a customer feedback management system to record and monitor feedback from customers with an effective process for resolution and monitoring progress of ongoing issues. Feedback involving individual employees shall be considered in evaluating Contractor performance. Feedback reports shall be submitted to the COR no later than 15 days after the beginning of each month. The report shall track at a minimum: date of customer feedback, summary of feedback, date of resolution, Contractor actions taken as a result of the feedback and contact information for the individual providing the feedback. The Contractor shall attend formal and informal feedback sessions as required by the COR.

3.5. Staff Discount

The Contractor shall provide a 20% staff discount. The Contractor shall provide this discount in all venues except when venues are operated as a Franchise. The discount applies to Library staff and includes individuals regularly employed by organizations whose offices are located in the Library of Congress, as well as other legislative branch agencies located on Capitol Hill. The discount does not apply to guests of these individuals.

The Contractor’s restaurant management systems shall be programmed to automatically calculate this discount upon presentation of an applicable ID card, badge and/or applicable congressional lapel pin. All receipts shall itemize said discount.

3.6. Prices

All pricing included under this contract shall not increase during the first year of the contract.

All items for sale in all venues shall have prices that are clearly marked and visible either on a menu located near the product or a label directly on the packaging of the product. All prices shown shall be the public pricing and have the disclaimer “Staff Discount Reflected at Register”.

The Contractor may submit price increase requests, if necessary, on an annual basis. The Library will accept price increase requests a maximum of once a year. The procedure for processing these requests is as follows:

a) Requests shall be submitted in writing to the CO with sufficient documentation to adequately define the conditions necessitating a change. The Contractor shall provide a document itemizing, at a minimum:

i. Existing price for staff and public,

ii. Proposed new price for staff and public,

iii. Difference between existing and new price for staff and public

iv. Evidence of comparable prices at three (3) comparable Capitol Hill venues

v. A copy of the CPI showing the percentage change upon which the adjustment is to be based

vi. Documentation supporting the calculations of the appropriate formula noted above; and

vii. A revised Price and Portion Guide for all adjusted products displaying the actual quantity of each that is sold

b) If warranted, the CO shall arrange a meeting with the Contractor within fifteen working days following receipt of the proposed price/portion adjustments to allow the Contractor the opportunity to verbally present the conditions necessitating the proposed adjustments.

c) Within thirty working days from the meeting date, the price change request will either be reviewed and returned to the Contractor with comments for action, denied or deemed acceptable.

d) Mutually agreed to pricing will be approved and revised prices at all locations will then be advertised by the Contractor giving customers a minimum 30-day notification after CO/COR approval. The Contractor will be responsible for the creation, fabrication and installation of all updated pricing materials.

e) Price increases will be limited so as not to exceed the applicable increase in the Consumer Price Index (CPI) that is published by the Bureau of Labor and Statistics, considering the time from when prior price increase may have been authorized to the time when a price increase request is submitted.

f) Emergency/temporary surcharge – the House will consider a short-term price increase on individual items based on significant changes in the marketplace beyond the control of the Contractor(s) (i.e., natural disasters and major disruptions to transportation). Pricing will be subject to review and approval by the CO and will go into effect immediately upon approval. These emergency/temporary surcharges will be reviewed biweekly, and at the point that the emergency no longer exists, prices will be reduced to the original price. The Contractor(s) shall post signage explaining to customers the reason for the temporary surcharge(s).

g) The following exception(s) apply: When operated as a Franchise, the Contractor shall follow the franchise specific, National Capitol Region structure (comparable with the nearest publicly available locations).

3.7. Menu

The Contractor shall be responsible for providing a variety of quality and nutritionally prepared foods at a reasonable price.

The Contractor shall exercise a considerable amount of creativity with respect to menu planning as a result of the diverse complement of existing kitchen and service point equipment.

Each non-franchise-food service outlet shall have a unique menu that is updated weekly. The menus shall reflect the actual offerings for patrons. The menu shall include all daily specials and combination offerings.

Food offerings shall fluctuate with the changing seasons to focus on products that are currently in season.

All non-franchise menu submissions shall be sent electronically to the COR and/or designee a minimum of 1 week in advance.

Menus and promotional material shall be created in order for them to be placed on or linked to from the Library Intranet for staff use as well as electronic signage where available.

Menus shall display public pricing and have a clear disclaimer that states “Staff Discount Reflected at Registers” where applicable.

3.8. Signage

All food offerings including but not limited to hot foods, cold foods, soups, pastries and desserts shall have signage in accordance with DC Department of Health guidelines and contain the public price (with the disclaimer “staff discount reflected at register” as applicable), nutritional information, allergen information, specific contents and “sell by” date, where applicable. Signage shall also include but not be limited to content levels for heart smart, organic, low fat, low sodium, sugar free, and/or low carb where applicable. All signage that displays pricing shall contain a visible disclaimer that states “Staff Discount Reflected at Register”.

The Contractor shall provide a signage plan with their proposal for review and approval for the CO and/or COR within 15 days of contract award. The plan shall include but not limit to electronic, overhead, station, handouts, individual item, special display, reach in case and beverage signage. No hand-written signage is permitted.

The Contractor signage plan shall be fully implemented within 30 days of signage plan approval.

Electronic signage and supporting mechanical and IT infrastructure shall be the responsibility of the Contractor to procure, install, maintain and upgrade as needed.

3.9. Continuity of Operations

The Contractor shall recognize that services covered by this contract are vital to the successful accomplishment of the Library of Congress’ mission. The Contractor shall maintain continuity of services, without interruption, throughout the entire term of the contract.

On days the Federal Government closes due to weather conditions or other unforeseen events, services required under this contract are required, unless permission to close operations is approved by the COR with the approval of the Contracting Officer.

3.10. Environmental Sustainability

The Contractor shall participate in and incorporate all current and future sustainability requirements/initiatives in accordance with the Government and the District of Columbia. The Contractor shall not be permitted to use Styrofoam, plastic straws and shall reduce/eliminate other types of single use plastics for public use/consumption in food service areas. The Contractor shall be responsible for all cost and effort to recycle all waste oil. All Contractor provided equipment shall be energy star or equivalent where applicable. The Contractor shall participate in the LOC compost and recycling programs. The Contractor shall use environmentally friendly cleaning products where applicable.

The contractor shall adhere to PUBLIC LAW 118–47—MAR. 23, 2024, unless further amended by future acts of congress during the course of contract performance. In particular, the following section: “PLASTIC WASTE REDUCTION, SEC. 210. All agencies and offices funded by this Act that contract with a food service provider or providers shall confer and coordinate with such food service provider or providers, in consultation with disability advocacy groups, to eliminate or reduce plastic waste, including waste from plastic straws, explore the use of biodegradable items, and increase recycling and composting opportunities.”

3.11. Sanitation and Waste Removal

The Contractor shall furnish all labor, supplies, materials, equipment, and supervision sufficient to maintain consistently clean and sanitary conditions. The service shall be in accordance with all Federal, State, and Municipal Laws, Codes, and Regulations. The Contractor shall follow a “clean-as-you-go” policy. The Contractor is solely responsible for floor level, above floor level and equipment cleaning and sanitation in food production/kitchen facilities, storage areas, food serving and dining facilities. This includes and is not limited to general sanitation maintenance during the business day and deep cleaning as needed.

In the dining areas, the Contractor shall actively police (to include frequent sweeping, mopping and high touch sanitizing and disinfectant) the food service seating, trash and tray drop areas to efficiently remove all trays, soiled service ware and other waste from tables, chairs, floors, and tray drop off areas that have been left by patrons. Tabletops, bases and chairs, countertops, walls, microwaves and trash drop off areas shall be cleaned, sanitized and disinfected frequently throughout each service shift to deliver constantly clean and sanitary conditions. Continuous monitoring of the dining areas is required during business hours to ensure a clean and sanitary environment free from spills, stains, litter, dust and trash.

Power Washing is prohibited in all food service areas unless agreed to in writing by the COR or designee.

The Contractor shall provide at their own expense trash and transportation containers with biodegradable liners in all food service areas. Trash originating in any of the food service operations shall be removed on a frequency to prevent overflows and/or setting overnight to the designated food service pulper located in Madison 6th floor café dish room. All waste shall be examined and segregated in this place by the Contractor’s staff. All biodegradable, pulpable or compostable materials shall be deposited in the onsite pulper and the byproduct delivered to the Madison Building loading dock by the Contractor’s staff for removal to a composting facility. All non-biodegradable, non-pulpable or non-compostable materials shall be transported by the Contractor’s staff to the Madison building loading dock for disposal.

Landfill and compostable materials removal service will be contracted by the LOC. Daily communication for food service waste removal and compaction shall be directly between the food service Contractor and the LOC’s Loading Dock Master. The food service Contractor is responsible for the daily cleanliness of both the upper and lower dock areas in the immediate vicinity of the designated waste removal point as well as the daily cleanliness of all pulper totes, trash receptacles and carts.

The Government, at its own expense provides the following services: custodial services for the 6th floor food service management offices, restrooms, locker rooms and staff break area and floor maintenance such as deep scrubbing, stripping and waxing in the 6th floor seating area. This work will be accomplished off hours as needed and is not intended to supersede the Contractor’s requirement for sanitation.

3.12. Pest Management

The Contractor, at their own expense shall contract for professional extermination services on a minimum weekly basis for all food service areas assigned to the Contractor for use. This shall occur more frequently as needed. The pest management contractor will be given access to the food service areas following notification and submittal of their name and scheduled extermination service hours.

3.13. Small wares

Small wares include but are not limited to: disposable ware, glassware, flatware, trays, dinnerware, pots and pans, powered and non-powered table top items (includes commercial, UL Listed microwaves: (2) in the Madison 6th floor venue and (1) in the Madison ground floor venue), bar supplies, food preparation utensils and tools, food transportation, storage supplies, service items, small plug in appliances and specialty appliances.

The Contractor shall provide, maintain and replace at their own expense all small wares in performance of this contract.

All disposable/single use small wares shall be compostable and/or recyclable where applicable in accordance with the Government and/or the District of Columbia. Refer to SOW section 3.11 for related sustainability requirements.

3.14. Specialty Equipment

Specialty equipment is defined as equipment required/desired by the Contractor in addition to the existing equipment provided by the government. The Contractor shall be required to procure, maintain and replace as needed this equipment as necessary to ensure continuity of services. Support will be provided by the government to connect this contractor provided specialty equipment to the government provided utilities where available.

The Contractor is required to propose equipment and receive concurrence in writing from the COR prior bringing specialty equipment to the LOC facilities or implementing their use on site.

3.15. Physical Security

The Contractor shall be accountable for the areas under the Contractor's responsibility relative to security.

Some food service facilities have been equipped with video monitoring, and all have venue specific keyed, locking systems. The contractor shall be responsible providing a computer which meets specifications provided by LOC to access the existing video monitoring system. If the Contractor desires additional video monitoring capability, the Contractor, at their own expense, shall propose a system for review and approval by the LOC.

Procurement, Installation, maintenance, repair and/or replacement will be the responsibility of the Contractor.

Food service employees shall have access to only their designated work site areas during non-public hours.

Authorized Government employees and contractors will access food service facilities at various times during and after business hours for the purpose of inspection, testing and maintenance.

3.16. Modifications to Service Schedule

Request(s) for modifying the hours or days of service shall be submitted in writing minimum of 30 days in advance to the COR/CO for approval. To accommodate the evolving needs and requirements of the LOC hours of service may be adjusted by the COR with the approval of the CO, including requiring venues(s) to provide additional hours.

3.17. Reporting

The Contractor shall propose a format for LOC review and approval and submit to the COR the following for each venue.

3.17.1. Electronic record of daily transactions, corresponding sales and number of transactions, separated by venue, itemized by hour, no later than the 15th of each month

3.17.2. The Contractor shall maintain and provide no later than the 15th of each month and upon request an accurate listing of their employees. The list shall include employee's name, badge number, position title, and area of assignment including badge access clearance and/or Government issued keys.

3.17.3. The Contractor shall immediately notify the COR and/or CO of any accidents/injuries arising during the performance of this contract involving bodily injury to workers, building occupants, visitors, or other persons. The Contractor shall follow up in writing for documentation. The Contractor shall complete an accident/injury report for all occurrences.

3.17.4. Annually, the Contractor shall provide a minimum of three (3) innovations/emerging trends in the food service industry the Contractor can implement at the LOC.

3.18. Health, Safety and the Environment Operations Plan:

The Library is committed to the safety and health of employees, visitors, patrons, and all other individuals who use or visit our buildings. The Library is also committed to being a good steward of the environment and to the sustainability of our resources including our collections and buildings.

In the performance of its duties the Contractor is responsible for knowledge of and compliance with all applicable federal, state and local occupational safety and health and environmental laws, regulations and ordinances.

The Contractor shall have on staff, a corporate level, full time, qualified health, safety and environmental (HSE) professional with the knowledge, skills and abilities to effectively implement and manage an effective HSE program. The HSE professional must be acceptable to the Library and must not be replaced without the written approval of the CO and/or COR.

3.18.1. Chemicals and Hazardous Materials: The Contractor shall submit an initial comprehensive list of all chemicals and their Safety Data Sheets (SDSs) that will be used in Library buildings to the CO/COR within 2 weeks of contract award and receive written approval/denial for use from the CO/COR. SDSs shall reflect the form/concentration for which the chemical is used. The Library will provide approval/denial within 14 days of receipt. Any changes to the approved list must be submitted and approved before introduction in the Library. The Library will render a decision within 21 days for routine changes. All chemicals shall be stored and used in accordance with the manufacturer’s written instructions. The Contractor shall maintain a current chemical inventory, including their quantity and building/room location, in a format approved by the COR provide accurate and timely updates no later than the 15th of each month to the CO/COR.

The Contractor shall use only commercially available products that meet Federal, State, and local regulations/codes. The Contractor shall, on a continuing basis, search the marketplace for effective chemicals that reduce the risk to human health and the environment.

Safety Data Sheets (SDS) are required as specified in the latest version of Federal Standard No. 313, 29 CFR 1910.1200 and/or 40 CFR 262 (including revisions adopted during the term of the contract) and for any other material designated by the government technical representative as potentially hazardous and requiring safety controls.

SDS shall be maintained in the workplace and be made available to the Library for viewing immediately upon request.

3.18.2. Spill Response: The Contractor is responsible to report to the CO/COR and promptly cleanup all incidental releases of hazardous substances or hazardous materials by its employees or from its equipment where the substances/materials can be absorbed, neutralized, or otherwise controlled at the time of release by its employees in the immediate release area.

If the Contractor experiences a spill that cannot be absorbed, neutralized, or otherwise controlled at the time of release by its employees in the immediate release area, then they shall report the release to the emergency center by dialing 911 and provide as much detail as they are able.

The Contractor shall be responsible for the cost of time, materials, equipment and disposal associated with an emergency response for a spill or release by its employees.

The contractor shall also notify the CO/COR of any non-hazardous leaks or spills and provide prompt remediation.

3.18.3. Hazardous and Universal Waste: The Contractor shall not generate any hazardous waste in the normal performance of its duties.

The Contractor shall seek to limit the amount of universal waste that it generates. The Contractor shall recycle at its own cost all universal waste and document recycling with a bill of laden, manifest or receipt from a licensed recycler and provide copies to the CO/COR, quarterly.

Any hazardous waste generated in performance of this contract shall be stored and disposed of in accordance with United States Environmental Protection Agency (USEPA) and District of Columbia Department of Energy and Environment (DOEE) regulations at its own cost. The Contractor will contact the CO/COR for the Library’s generator ID number. The Contractor will provide a signed copy of the hazardous waste manifest to the CO/COR the day the waste leaves the Library and a signed copy of manifest no later than 40 days after it is received at the Treatment, Storage and Disposal Facility (TSDF).

3.18.4. Emergency Evacuation: The Library will provide copies of the Library’s Emergency Evacuation Plan to the Contractor and any revisions as they arise. The Contractor shall familiarize itself with the contents of the plan and execute it when required. The Contractor’s PM shall serve as the Office Emergency Coordinator (OEC) for the Contractor’s personnel and spaces and attend OEC informational meetings with Library’s Security and Emergency Preparedness Directorate (SEPD).

3.18.5. HSE Training: The Contractor shall have knowledge of all applicable HSE training requirements and ensure that their employees are effectively trained and current. Training documents, demonstrating successful completion, shall be maintained at the Library and made available immediately upon request of the CO/COR.

3.18.6. Safety Requirements & Reports: The contractor shall submit a current and written HSE program applicable to its operations at the LOC that delineates how it will effectively meet all regulatory and other contractual requirements of this section no later than 10 calendar days after contract award of the base contract and with each follow-on option period.

The program shall:

Demonstrate a management commitment to employee safety and health;

Identify the application of the safety and health plan to subcontractors;

Identify the roles and responsibilities of the following individuals with respect to safety: Management, Supervisors, Employees, and HSE professional;

Identify applicable safety rules and regulations;

Include a certification of hazard assessment and worksite hazard analysis to include base-line hazard identification and required control measures;

Identify employee safety and health training requirements and the documentation process;

Include a workplace inspection frequency, to include identifying the individual conducting the inspections;

Include employee hazard reporting procedures;

Identify individual(s) responsible for corrective action of hazards;

Identify first aid/injury procedures;

Identify procedures for accident investigation and reporting;

Identify emergency response procedures;

Identify the process for tracking controlled hazards in contractor work areas.

4. CONTRACT PERFORMANCE

4.1. SCHEDULE OF EVENTS/DELIVERABLES

Paragraph reference Description of Event/Deliverable Due date

3.5 Customer Feedback Management

Report (contractor’s format for review and approval)

15 calendar days after the beginning of each month

3.6 & 3.7 Menus and Specials with Pricing Each Thursday before effective date of new menu

3.8 Signage Plan Within 15 calendar days

of award

3.12 Pest Management Weekly/more frequently

as conditions warrant

3.13 Small wares At PoP Start

3.14 Specialty Equipment As needed

3.15 Additional Video Monitoring Equipment As needed

3.15 Computer to Access LOC Video

Monitoring

At PoP Start

3.16 Requests to Modify Hours 30 calendar days

minimum in advance of requested modification

3.17.1 Electronic Record of Daily Transactions 15 calendar days after the beginning of each month

3.17.2 Employee Listing 15 calendar days after the

beginning of each month

3.17.3 Accident/Injury Report As needed

3.17.4 Innovation/Emerging Trends Annually at contract

award anniversary

3.18.1 Chemical and Hazardous Material

Inventory

14 calendar days after contract award. Updates as needed

3.18.2 Spill Response Report As needed

3.18.3 Hazardous and Universal Waste Reports Quarterly and per event

3.18.5 Training Documentation Upon Request

3.18.6 Safety Requirements and Reports 10 calendar days after contract award

4.3 Inspection Results Within 24 hours of receipt

from applicable inspection

5.2 Employee Only Signage Continuous throughout

contract

7.1 Security Documentation 14 calendar days before

start of full performance and as needed

4.2. QUALITY CONTROL

The Quality Control Plan (QCP) shall be developed by the Contractor for approval by the LOC to ensure systematic quality assurance methods are used in the administration of this contract. The QCP shall describe how the Contractor shall ensure the LOC receives the quality of services required in this contract.

The QCP shall provide an effective and efficient means of identifying and correcting problems while providing services in this contract. The evaluation of results shall be based on observation, random inspections and customer feedback.

The Contractor provided Quality Control Plan (QCP) is required for LOC review and approval with the proposal and at each option exercise. At a minimum, the plan shall include:

4.2.1.Systematic procedure for assessing compliance with performance objectives.

4.2.2.Specific actions that the Contractor will employ to ensure that all services under this contract are complete, accurate, delivered according to established schedules and best practices for LOC review, comment and acceptance.

4.2.3.A monitoring program by which the Contractor will validate that established schedules are sufficient to meet mutually agreed upon Acceptable Quality Levels (AQL), work tasks are being completed in accordance with industry best practices. The contractor shall proactively identify and remediate quality issues.

4.2.4.Specific actions that the Contractor will take to improve performance whenever the Contractor discovers substandard performance, or when substandard performance is identified by written notice from the CO or COR.

4.2.5.Weekly, independent inspections and preparation of written inspection reports in the Contractor’s format to be approved by the LOC that documents findings and recommended training/corrective actions for contractor-identified deficiencies. The Contractor shall develop and use inspection checklists as appropriate for these inspections and provide a copy of all inspections to the CO and COR as requested.

4.2.6.Maintain a file of all completed quality control inspections and results and provide access/copies to the CO and COR for review as requested.

4.2.7.Participate in all Quality Control meetings/joint inspections.

4.2.8.The QCP shall be evaluated for effectiveness by the LOC by randomly surveying the QC record to determine completeness, timeliness and effectiveness of the program.

4.2.9.Any condition not consistent with the stated requirements will be considered unacceptable and will result in the contractor re-performing the work.

4.3. Food Service Facility Inspection

All food service facilities are subject to inspection by the Library of Congress, Architect of the Capitol, authorized health and safety officials, District of Columbia Department of Health or other authorized officials at any time. In the event of an unannounced Health and Safety inspection, the Contractor shall notify the Government points of contact in the order listed below. Inspections shall not occur without a Contractor and Government representative present.

1. CONTRACTING OFFICER’S REPRESENTATIVE (COR)

2. OCCUPATIONAL SAFETY MANAGER

3. FACILITY OPS MANAGER

4. CHIEF OF FACILITY SERVICES

Resultant Food Establishment Inspection Reports shall be submitted to the COR and CO within 24 hours of receipt. Immediately after each inspection, the contractor shall be responsible to create an electronic document to track findings from the inspection. The Contractor shall be responsible to maintain and update the document as items are corrected, provide updates on a frequency mutually agreed to by the onsite PM and the COR and file completed documents for later trend analysis.

5. ADDITIONAL INFORMATION

5.1. PLACE OF PERFORMANCE & MINIMUM HOURS OF OPERATION: All LOC buildings are closed to the public on Sundays, Thanksgiving Day, Christmas and New Year holidays. All reading rooms and the Madison and Adams buildings are closed on Federal Holidays. Minimum venue specific hours are listed here. The Contractor may operate some or all venues in addition to the hours listed here as business dictates with prior approval from the COR or CO.

5.1.1.Thomas Jefferson Building - 10 First St SE, Washington, DC 20540 LJ-C25 – Convenience store and coffee shop (1,200 square feet) Continuous service 7:00am to 4:00pm, Mon - Fri Additional requirement(s) to be developed at a later time

5.1.2.John Adams Building - 120 2nd St SE, Washington, DC 20002 LA-110 food service venue (Kitchen – 1,000 square feet, Servery – 900 square feet, Seating – 1,100 square feet) Continuous service 7:00am to 3:00pm, Mon - Fri

5.1.3.James Madison Building - 101 Independence Ave SE, Washington, DC 20540 LM-625 – 6th floor café, Mon - Fri (Kitchen – 4,300 square feet, Servery – 4,800 square feet, Coffee Shop – 2,000 square feet, Seating – 13,500 square feet)

Breakfast: 7:00am to 10:30am Limited Service: (i.e. hot and cold beverages and “grab and go” items): 10:30am to 11:00am Lunch: 11:00am to 2:00pm Limited Service: (i.e. hot and cold beverages and “grab and go” items): 2:00pm to 3:00pm

LM-627 – 6th floor coffee shop Continuous service 7:00am to 4:00pm, Mon – Fri

LM-G47 – ground floor venue(s) Continuous service 7:00am to 3:00pm, Mon – Fri

5.2. Priority Usage Checkout Lines

Priority (non-exclusive) usage of the LM-625 6th floor café servery shall be reserved for LOC employees at all busy times, Mon – Fri. To accomplish this requirement during the above listed times, at least two of the available registers shall be designated for employee use only (Employees Only). The Contractor shall propose signage for approval by the COR and create and maintain the approved signage to designate employee only lines.

5.3. Estimated Average Monthly Demand.

The LOC does not warrant the accuracy of these transaction estimates nor is the Library required to obligate funds or make up the difference if these estimates are not achieved by the contractor.

6th Floor Café: 20,000 transactions 6th Floor Coffee Shop: 1,300 transactions Subway: 2,200 transactions Dunkin: 7,300 transactions Jefferson Cellar C Store: 4,000 transactions Adams: 2,100 transactions

5.4. Government furnished property

Facility layout will be provided separately during pre-proposal site visit and as needed throughout contract period of performance.

Small wares inventory and equipment list will be provided by the government during pre-proposal site visit and maintained by contractor throughout contract period of performance.

5.5. Maintenance of Government Provided Equipment

The Library will make or cause to be made all repairs in the food service areas with respect to the equipment, fixtures, and facilities owned by the Government.

The Library recognizes the need to respond on a timely basis to food service maintenance requirements.

Depending on the maintenance condition, the Library will perform preventive maintenance, emergency maintenance and non-emergency maintenance as appropriate.

The Library is not responsible for product, wage and/or revenue loss resulting from repair, replacement or renovation of equipment and/or property. The Contractor shall be responsible for the sanitation and operations of government provided equipment in accordance with the specifications and safety instructions from the equipment manufacturer. The Contractor shall initiate immediate written or telephone communication of maintenance or repair requirements, upon discovery to the COR. All telephone communications shall be followed up in writing to the COR 2 hours of the verbal notification.

Damage or injury to any equipment, facilities, or property of the LOC that necessitates major refurbishment resulting from negligence on the part of the Contractor shall be repaired or replaced to the Library’s satisfaction at the sole expense of the Contractor.

5.6. Utilities

The Government provides the following utilities for the operation of the food service facilities: electricity, steam, heating, ventilation, air conditioning (HVAC), hot and cold potable water, as well as sewer/wastewater plumbing.

The Government shall not guarantee the uninterrupted provision of the above utilities and service except to ensure that reasonable and diligent efforts will be pursued in restoring the interrupted service. The Government shall not be liable for product or revenue loss that may result from the interruptions or failure of the above services.

5.7. Incentives

The Contractor shall be permitted to remove up to 50% of the 1.5% commission reserve account based on a minimum of a fully satisfactory rating on their annual vendor performance evaluation. The 50% calculation shall be applied to the cumulative amount of funding rolled over from prior assessment periods plus any amount earned during the then current assessment period (i.e. all funds in the account). The funding that is returned to the Contractor may be used at the discretion of the Contractor to benefit the LOC food service operation. The Contractor shall describe in detail this benefit, prior to the release of funds. To the extent funds from the commission reserve account are used to replace equipment or fixtures at the Library facilities, then the title for such property shall pass to the Library upon installation at its destination. Any funds remaining upon conclusion of the contract shall be returned to the contractor in full, unless termination settlement costs are owed by the contractor to the government.

5.8. Books, Record and Accounting Equipment.

The Contractor shall maintain complete and accurate financial records for all transactions involved with the Library facilities including but not limited to those items that support sales revenues, such as cash register receipts and other sales receipts. These items shall be properly stored and shall be kept until the completion of the applicable annual audit made by a certified public accountant. Such receipts shall not be destroyed or discarded until the Library has accepted the resulting audit report. The Contractor shall also maintain full and accurate financial records relating to:

5.8.1.1. Daily sales records covering all transactions…