01. Laundry Linen PWS WAATS.pdf

Performance Work Statement

Western Army Aviation Training Site

(WAATS)

Laundry Service

Arizona Army National Guard

3 November 2024

1.0 General

1.1 Scope: The contractor to provide all plant, labor, materials, parts, personnel, equipment, and transportation necessary to perform all operations except as specified in Paragraph 3.0 as

Government Furnished, in conjunction with the effort to accomplish the Performance Work

Statement (PWS). The term ‘Contractor’ shall be interpreted to mean the prime contractor or vendor and all subcontractors. To provide to perform laundry service for the Western Army

Aviation Training Site (WAATS) Linen.

1.2 The Contractor shall pick-up, clean, wash, dry, and deliver the WAATS Linen. The

Contractor shall perform the service at their facility and follow the performance schedule in accordance with (IAW) this PWS. Items requiring cleaning are Bath Towels, Pillowcases, Bed

Sheets, Bed Comforters/Duvet, Wash Clothes, Hand Towels, Bathmat, Blanket and Pillows. The contractor shall verify and provide the Contracting Officer’s Representative (COR) a count of all laundry items picked up and dropped off. Both the COR and contractor must agree to the count before the items leave the base. The COR and contractor representative shall count and verify all items returned to the facility prior to acceptance. Acceptance shall be made by the government and contractor representative. The government and contractor representative shall sign the delivery ticket prior to acceptance. The Contractor shall perform the service at their facility and follow the performance schedule in accordance with (IAW) this PWS.

1.2.1 Overview Description of Services/Introduction: The planning, coordination, and surveillance of the activities necessary to ensure disciplined work performance and timely resources application to accomplish all tasking under the contract. The Contractor shall be responsible for maintaining communication with the Contracting Officer (KO) and the Contracting Officer Representative

(COR), and to immediately notify both the KO and the COR of any problems that would prevent timely performance of this contract. The Contractor is responsible for and required to implement, and maintain management control systems necessary to plan, organize, direct, and control all activities under this contract.

1.2.2 Nature Or Description of Action Being Processed: Services Non-Personal: The Contractor to provide all plant, labor, materials, parts & transportation necessary to provide the following:

pickup, laundering and delivery of soiled items as listed below:

1.2.2.1. Bath Towels, Pillowcases, Bed Sheets, Bed Comforters/Duvet, Wash Clothes, Hand

Towels, Bathmat, Blanket and Pillows.

1.3 Inherently Governmental Function: The Contractor shall not perform Inherently

Governmental functions as defined in FAR Subpart 7.5 in relationship to this PWS.

1.4 Period of Performance (PoP): The Period of Performance shall be: Base year plus four years

Base year: 1 Mar 2025 to 28 Feb 2026

Option year 1: 1 Mar 2026 to 28 Feb 2027

Option year 2: 1 Mar 2027 to 28 Feb 2028

Option year 3: 1 Mar 2028 to 28 Feb 2029

Option year 4: 1 Mar 2029 to 28 Feb 2030

1.5 Place of Performance: The Contractor shall perform the services for pick-up and delivery locations listed below:

WAATS Bldg. L4530 22440 E Pinal Air RD Red Rock AZ, 85145

1.5.1 Vehicles: The Contractor shall provide the vehicles required to deliver/pick up Laundry

Linen. The Contractor must carry liability insurance as required by the State. Contractor employees shall adhere to all posted speed limits and shall not use hand-held cellular telephones while driving on the installation for phone calls or texting. Use of seatbelts is mandatory. Any Contractor employee cited for driving under the influence shall have their driving privileges immediately revoked.

1.6 Deliverables: The Contractor shall provide an electronic report on a weekly basis, every

Monday to the (COR). The report shall include the following:

1.6.1 Any conditions which may require immediate Government attention.

1.6.2 Below is a list of deliverables under this contract.

Title PWS Paragraph

Delivery Date/Description

Weekly Summary Report 1.7 Pick-up and delivery on a weekly basis, Monday.

1.7 The Contractor shall ensure services are in compliance with Local, State, and Federal laws and regulations. Additionally, the Contractor shall comply with security and environmental requirements applicable to the state of Arizona.

1.8 The Contractor is advised to implement procedures to identify, prevent, and ensure non-recurrence of defective services. If the service is unsatisfactory the COR will notify the

Contractor’s Contract Manager. A written record of the problem known as a Corrective Action

Report (CAR) will be issued and the Contract Manager must acknowledge it in writing (can be by electronic mail) and request a corrective action. Re-performance of unacceptable services at no additional cost is the preferred course of action when appropriate. In the case of issued CARS, the

Contracting Officer shall take appropriate measures according to the Inspection/Acceptance portion of clause FAR 52.212-4.

1.9 Hours of Operation: The Contractor shall perform the services required under this contract during the following hours: Monday – Friday, 8:00 a.m. – 4:00pm (Arizona).No later than (NLT) 4:00pm (Arizona). Except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.10 Call in advance to ensure delivery availability: Phone number listed on delivery address. and make every effort to maintain that same day(s) throughout the course of this contract.

1.11 Recognized Holidays: Recognized Holidays: Arizona if the contractor shall not perform services on these holidays. The following are recognized United States (US) holidays. The contractor shall not perform services on these days:

1.11.1 New Year’s Day: January 1st

1.11.2 Martin Luther King Jr.’s Birthday

1.11.3 President’s Day

1.11.4 Memorial Day

1.11.5 Juneteenth National Independence Day: June 19th

1.11.6 Independence Day: July 4th

1.11.7 Labor Day

1.11.8 Columbus Day

1.11.9 Veteran’s Day: November 11th

1.11.10 Thanksgiving Day

1.11.11 Christmas Day: December 25th

*If the holiday falls on a Saturday, it will be observed on the preceding Friday. If the holiday falls on Sunday, it will be observed on the following Monday.

1.11.1 If the delivery/pickup falls on an official Government holiday, services required by this contract shall be performed on the first duty day immediately following the holiday and will continue with the originally submitted schedule thereafter.

1.12 Contractor Personnel.

1.12.1 Contract Manager. The Contractor shall provide a Contract Manager and alternate(s) who are knowledgeable of the Shop Towels requirement. The Contractor shall submit the name, address, telephone number and a resume of the Contract Manager to the CMO within two days of contract start date. The list shall be kept current throughout the life of the contract. The Contractor shall submit any changes no later than seven (7) business days prior to change taking affect. The Contract Manager or alternate(s) shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The

Contract Manager and alternate(s) shall be able to read, write, and speak English. The

Contract Manager shall be able to effectively communicate with Contractor employees.

1.12.2 Contractor Employees. The Government reserves the right to restrict the employment, under this contract, of any Contractor employee, or prospective Contractor employee who is identified as a potential threat to health, safety, security, general wellbeing, or the operational mission of the installation and its population.

1.12.3 Appearance/Uniform. Contractor personnel shall present a neat appearance. The

Contractor shall furnish uniforms for its employees in performance of this contract. Uniforms shall be consistent throughout the staff. Uniforms must be clean, presentable, and in good repair. The Contractor’s uniform must be easily recognized. This shall be accomplished by wearing distinctive clothing bearing the name of the company and by wearing badges that contain the company name and employee name.

1.13 Safety. It is the Contractor's responsibility to ensure its employees and managers have a comprehensive understanding of and full compliance with OSHA requirements. Detailed information is available on the OSHA website at http://www.osha.gov. It is the Contractor's sole responsibility for compliance with OSHA, Public Law 91-596. The Contractor shall comply with all Federal, State and Local laws, and Instructions for the protection of their employees while working on an Installation or property. The protection of Contractor employees is exclusively the obligation of the Contractor. Contractor shall manage all work areas to ensure the safety of building occupants, base personnel, or visitors in or near the areas. The Contractor shall develop site specific mishap reporting procedures which result in damage to Government property or injury to personnel.

1.13.1 The Contractor shall record and report promptly (within three hours) to the COR all available factors relating to each instance of damage to Government property or injury to either Contractor or Government personnel.

1.14 Contractor Access to Military Installations.

1.14.1 The Contractor shall obtain base identification and vehicle passes, if required, for all

Contractor personnel who make frequent visits to or perform work on the installation(s) cited in the contract. Contractor personnel are required to wear or prominently display installation identification badges or Contractor-furnished, Contractor identification badges while visiting or performing work on the installation.

http://www.osha.gov/

1.14.2 The Contractor shall submit a written request on company letterhead to the COR listing the following: contract number, location of work site, start and stop dates, and names of employees and Subcontractor employees needing access to the base(s). The COR will endorse the request and forward it to the security police for processing. When reporting to the security police, the authorized Contractor individual(s) will be required to provide a valid driver’s license to gain entry to the base(s).

1.14.3 During performance of the contract, the Contractor shall be responsible for submitting updated lists for newly assigned personnel and for any employees who no longer requires access to the base(s).

1.14.4 The Contractor shall not enter any restricted areas unescorted.

2.0 Definitions and Acronyms:

2.1Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.3 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.4 Key Personnel: Contractor personnel that are evaluated in a source selection process and that maybe required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.5 Physical Security: The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

2.1.6 Special Qualifications: The contractor shall ensure all employees possess all required licenses for operating vehicles and equipment used in the performance of this contract. This does not include education or other qualifications for the position in which the contractor employee is performing, dress codes, or other information. (NOTE: The

Government does not provide training to contractors. Contractors must ensure that any personnel performing under a contract are fully trained, licensed, certified and qualified to provide services.)

2.1.7 Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.8 Quality Assurance Surveillance Plan (QASP): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance

Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s). AFARS 5107.9101 Policy.

2.1.9 Installation Access and Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security

Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

2.1.10 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.11 Combating Trafficking in Persons: The United States Government has adopted a zero-tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The

Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR

22.17.

2.1.12 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR 42.5. The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the

Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the

Government.

2.1.13 Subcontractor: One that enters into a contract with a prime contractor. The

Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

AASF Army Aviation Support Facility

AEI Army Enterprise Infostructure

AR Army Regulation

CM Contract Manager

CFP/M/E Contractor Furnished Property, Materials, and Equipment

COR Contracting Officer Representative

CSMS Combined Support Maintenance Shop

DA Department of the Army

DFARS Defense Federal Acquisition Regulation Supplement

DoD Department of Defense

FAR Federal Acquisition Regulation

FMS Field Maintenance Shop

GFP/M/E/S Government Furnished

Property/Material/Equipment/Services

HQDA Headquarters, Department of the

KO Contracting Officer

MSDS Material Safety Data Sheet OCI Organizational Conflict of Interest

PII Personally Identifiable Information

POC Point of Contact

PRS Performance Requirements Summary

PWS Performance Work Statement

QASP Quality Assurance Surveillance Plan

QC Quality Control QCP Quality Control Program

SAM System for Award Management

SBAHP Silverbell Army Heliport Marana

SCR Service Contract Reporting

SDS Safety Data Sheet

TE Technical Exhibit

TECH Technician

WAATS Western Army Aviation Training Site

WAWF Wide Area Work Flow

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S):

3.1 The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.2 Property: The Government will furnish all of the Linens to be laundered for the contractor to perform services outlined in this PWS to include Bath Towels, Pillowcases, Bed Sheets, Bed

Comforters/Duvet, Wash Clothes, Hand Towels, Bathmat, Blanket and Pillows.

3.3 Materials: N/A

3.4 Equipment: N/A

3.5 Services: N/A

3.6 Utilities: N/A

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in

Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

4.2 Requirements are the heart of the PWS. This section should define the services required, the results required by contactor performance and other pertinent information. (NOTE:

Requirements should flow in a logical order. i.e., if contractor is required to install equipment, train employees on the equipment and maintain the equipment, state requirements in this order.)

5.0 Requirements: The contractor shall:

5.1 Specific Tasks. The contractor shall verify and provide the Contracting Officer’s

Representative (COR) a count of all laundry items picked up and dropped off. Both the COR and contractor must agree to the count before the items leave the base. The COR and contractor representative shall count and verify all items returned to the facility prior to acceptance.

Acceptance shall be made by the government and contractor representative. The government and contractor representative shall sign the delivery ticket prior to acceptance. The Contractor shall perform the service at their facility and follow the performance schedule in accordance with (IAW) this PWS.

5.1.1. The Contractor and the shop representative shall conduct a 100% count of Laundry Linen picked-up and delivered to ensure accountability. The Contractor must document the number of

Laundry Linen delivered and/or picked at the shop and obtain a signature from the shop representative acknowledging receipt. Pick-up/delivery service frequencies are listed in below in Estimated quantity of Delivery to be delivered/picked.

5.2.1. Linen Types.

5.2.2. Items requiring cleaning are Bath Towels, Pillowcases, Bed Sheets, Bed Comforters/Duvet, Wash Clothes, Hand Towels, Bathmat, Blanket and Pillows.

5.3. Contractor’s invoice shall be submitted in Wide Area Workflow (WAWF). Upon the submission of a proper invoice, payment will commence after the initial delivery of Laundry

Linen and payment will be based on the actual number of Laundry Linen initially dropped off by the contractor.

5.4 ADDITIONAL REQUIREMENTS

5.4.1 In addition to the requirements listed above, the following shall apply to this Contract:

5.4.2 SUBCONTRACTING. The contractor shall not subcontract to any other establishment, or any other location not specified in the contract without prior written approval from the Contracting Officer.

Establishments proposed for subcontracting shall meet all of the terms, conditions, and specifications of services in this contract.

5.4.3 ILLEGAL ACTS. The contractor shall not knowingly condone illegal acts on the premises of the establishment.

5.4.4 QUALITY ASSURANCE. The Contracting Officer’s Designated Government

Representative will monitor the contractor’s performance and may use command surveys to solicit feedback from occupants to ensure terms, conditions and specifications of services are met.

5.4.5 EVALUATION OF CONTRACTOR PERFORMANCE. The Government may issue out command surveys from the command team to USPFO-AZ personnel. The comments from the surveys will be evaluated against the requirements of the contract.

5.4.6 The contractor shall completely fill in all required data fields using the following web address: https://sam.gov. Log in and select Entity Registrations and then select

Service Contract Reporting. The Contractor shall report the required information annually by

October 31, for services performed under this contract during the preceding Government fiscal year

(October 1-September 30).

The DoD Guidebook for Service Contract Reporting in SAM, available on the DoD Procurement

Toolbox at https://dodprocurementtoolbox.com/site-pages/service-contract-reporting-scr. The

General Services Administration (GSA) has also posted additional guidance such as quick start guides, informational videos, and frequently asked questions, that can be accessed by going to https://sam.gov and searching the “HELP” section. The SAM Federal User Guide is also available in the “HELP” section for comprehensive instructions on navigating SAM. Contractors requiring assistance using SAM should contact the Federal Service Desk at https://www.fsd.gov https://dodprocurementtoolbox.com/site-pages/service-contract-reporting-scr https://www.fsd.gov/

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

Publication (Chapter/Page)

Date of Publication

Mandatory or

Advisory

Website

Federal Acquisition Regulation https://www.acquisition.gov/?q=browsefar

Defense Federal Acquisition Regulation Supplement http://www.acq.osd.mil/dpap/dars/dfarspgi/c urrent/index.html or https://www.acquisition.gov/dfars

Joint Travel Regulation (JTR) https://www.defensetravel.dod.mil/site/travelr eg.cfm

DoDM 1000.13-M-V1 DoD Identification (ID) Cards (Enclosure 2, paragraph 3.b)

01/23/2014 (Change 1:

07/28/2020) http://www.esd.whs.mil/Directives/issuances/ dodm

Federal Information Processing Standards (FIPS) Publication 201-2 Personal Identity Verification (PIV) of Federal Employees and Contractors (paragraph 9)

August 2013 http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.F IPS.201-2.pdf

DoDM 5200.2 Procedures for the DoD Personnel Security Program

(PSP)

04/03/2017 https://www.esd.whs.mil/Directives/issuance s/dodm/

Homeland Security Presidential Directive (HSPD)-12

Policy for a Common Identification Standard for Federal Employees and Contractors

08/27/2004 https://www.dhs.gov/homeland-security-presidential-directive-12

DoDI 5400.11 Department of Defense Privacy and Civil Liberties Programs

01/29/2019 https://www.esd.whs.mil/Directives/issuance s/dodi/

DoD 5400.11-R Department of Defense Privacy

Program

05/14/2007 https://www.esd.whs.mil/Directives/issuance s/dodm/

DoD 5220.22-M National Industrial Security Program Operating Manual

(NISPOM)

02/28/2006 (Change 2:

05/18/2016) https://www.esd.whs.mil/Directives/issuance s/dodm/

TECHNICAL EXHIBIT 1

Estimated quantity of Delivery to be delivered/picked

Location Name Items to be Laundered Frequency Number Delivered

CLIN 0001 WAATS Bath Towels Once/Week

Pillowcases Once/Week

Bed Sheets Once/Week

Bed Comforters/Duvet Once/Week

Wash Clothes Once/Week

Hand Towels Once/Week

Pillows Once/Week

Blanket Once/Week

Bathmats Once/Week https://www.acquisition.gov/?q=browsefar http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html https://www.acquisition.gov/dfars http://www.esd.whs.mil/Directives/issuances/dodm http://www.esd.whs.mil/Directives/issuances/dodm http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf https://www.esd.whs.mil/Directives/issuances/dodm/ https://www.esd.whs.mil/Directives/issuances/dodm/ https://www.dhs.gov/homeland-security-presidential-directive-12 https://www.dhs.gov/homeland-security-presidential-directive-12 https://www.esd.whs.mil/Directives/issuances/dodi/ https://www.esd.whs.mil/Directives/issuances/dodi/ https://www.esd.whs.mil/Directives/issuances/dodm/ https://www.esd.whs.mil/Directives/issuances/dodm/