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Instructions
| FSA/HRA/HSA/COBRA/RETIREE BILLING RFP — Financial Workbook |
| Instructions |
| Exhibit Instructions to Vendors |
| 1. Do not delete or alter pre-labeled rows. |
| 2. Electronic copies of these exhibits must be returned in Excel. Do not provide in a PDF format. |
| 3. Do not extract individual worksheets (exhibits) and submit as separate Excel workbooks in the electronic copy. |
| 4. Cells shaded light orange are expected inputs. Please review these carefully for a response. |
You may additionally include your normal underwriting pricing worksheets and caveats. However, we will use your responses on the required exhibits and questionnaire as your proposal response when they differ from any supplemental underwriting materials you provide.
| Copyright © 2026 by Segal. All rights reserved. |
| Unauthorized replication or use of this financial workbook is prohibited. |
| This Request For Proposal form is the sole property of Segal and is not intended to be reproduced for any purpose other than review by the Plan Sponsor contracted with Segal to prepare a procurement analysis. |
| This file cannot be copied or reproduced in any method without the written consent by Segal. |
General Information
| FSA/HSA/COBRA RFP — Financial Workbook |
| General Information |
| Instructions to HBA |
| 1. Prepare template and make sure it is peer reviewed before sending externally. |
| 2. Check to make sure client information, policy year, and items in purple font are updated and correct before sending to carriers. |
| 3. Do not extract individual worksheets (exhibits) and submit as separate Excel workbooks in the electronic copy. |
| 4. Documentation required for emails sent externally to carriers. Need to save e-mail and template workbook to iManage. |
| Plan Information | Client Information | |
| Client and Project Name | Tempe Union High School District - RFP 27-011CH-32 | |
| Policy Year | July 1, 2027–June 30, 2028 | |
| Policy Effective Date | July 1, 2027 | |
| Number of Eligibles | 1000 | |
| Number of Employees/Participants | 800 | |
| Peer Review Role | Name | Date |
| Doer | Khin Han | 9/24/26 |
| Checker | | |
| Reviewer | | |
| Plan Year | Effective Date | Policy End Date |
| Year 1 | 07/1/2027 - 06/30/2028 | 7/1/27 | 6/30/28 |
| Year 2 | 07/1/2028 - 06/30/2029 | 7/1/28 | 6/30/29 |
| Year 3 | 07/1/2029 - 06/30/2030 | 7/1/29 | 6/30/30 |
| Year 4 | 07/1/2030 - 06/30/2031 | 7/1/30 | 6/30/31 |
| Year 5 | 07/1/2031 - 06/30/2032 | 7/1/31 | 6/30/32 |
| Copyright © 2026 by Segal. All rights reserved. |
| Unauthorized replication or use of this financial workbook is prohibited. |
| This Request For Proposal form is the sole property of Segal and is not intended to be reproduced for any purpose other than review by the Plan Sponsor contracted with Segal to prepare a procurement analysis. |
| This file cannot be copied or reproduced in any method without the written consent by Segal. |
1|FSA Admin Fee
| Tempe Union High School District - RFP 27-011CH-32 |
| FSA Administration Services Fees |
| Effective July 1, 2027 |
| Offeror Name |
| Authorized Name |
| Authorized Signature |
| Date |
| Contact Email and Phone Number |
| If bidding, this form must be completed in its entirety. Please do not alter, add or delete rows. Failure to complete this exhibit as requested may results in rejection of your offer. |
| Multi-year rate guarantees, including rate caps, will be given a higher weight in scoring. |
| Health FSA Enrollment Assumptions: 244 |
| Dependent Care Enrollment Assumptions: 18 |
| Participants in both FSA and DCAP: 14 |
| FSA Administration Services | Requested | 07/1/2027 - 06/30/2028 | 07/1/2028 - 06/30/2029 | 07/1/2029 - 06/30/2030 | 07/1/2030 - 06/30/2031 | 07/1/2031 - 06/30/2032 |
| Set-Up Fees | | | | | | |
| First-Year Fees | None | $ - 0 | | | | |
| System Interface | None | $ - 0 | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
| Renewal Fees | None | | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
| Monthly Fees | | | | | | |
| Health FSA Administration Fees (PPPM) | | $ - 0 | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
| Limited Purpose FSA Administration Fees (PPPM) | | $ - 0 | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
| Dependent Care Administration Fees (PPPM) | | $ - 0 | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
| Monthly Debit Card Fee | None | $ - 0 | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
| Total Monthly Fee | | $ - 0 | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
| If both FSA and HSA are awarded, is there a discount to the FSA fee? If yes, what is the fee (PPPM)? | | $ - 0 | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
| Adjusted Total Monthly Fee (after multi-product discount) | | $ - 0 | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
| Minimum Monthly Fee | | $ - 0 | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
| Other Fees | | | | | | |
| Claims Processing/Payment | Included | | | | | |
| Electronic Enrollment File | Included | | | | | |
| Direct Deposit | Included | | | | | |
| Employer Web Services - Enrollment | Included | | | | | |
| Employer Web Services - Payment Lookup | Included | | | | | |
| Hard Copy Enrollment/Communications Materials | Included | | | | | |
| Attendance at Enrollment Meetings | Included | | | | | |
| Creation of a Flex Plan Document/SPD | Included | | | | | |
| Amendments to the Flex Plan Document/SPD | Included | | | | | |
| Nondiscrimination Testing | | | | | | |
| Health FSA: Eligibility Test | Included | | | | | |
| Health FSA: Benefits Test | Included | | | | | |
| DCAP: Eligibility Test | Included | | | | | |
| DCAP: Contributions and Benefits Test | Included | | | | | |
| DCAP: +5% Owners Concentration Test | Included | | | | | |
| DCAP: 55% Average Benefits Test | Included | | | | | |
| Postage Costs | Included | | | | | |
| Debit Card Mailing Costs | Included | | | | | |
| Employee Statement Mailings | | | | | | |
| a. Confirmation of Enrollment | Included | | | | | |
| b. Year End Statement of Account Balance | Included | | | | | |
| c. Quarterly Statement of Account Balance | Included | | | | | |
| d. Communication Materials | Included | | | | | |
| Other | | | | | | |
| Other | | | | | | |
Comments:
| Copyright © 2026 by Segal. All rights reserved. |
| Unauthorized replication or use of this financial workbook is prohibited. |
| This Request For Proposal form is the sole property of Segal and is not intended to be reproduced for any purpose other than review by the Plan Sponsor contracted with Segal to prepare a procurement analysis. |
| This file cannot be copied or reproduced in any method without the written consent by Segal. |
2|HSA Admin Fee
| Tempe Union High School District - RFP 27-011CH-32 |
| HSA Administration Services Fees |
| Effective July 1, 2027 |
| Offeror Name |
| Authorized Name |
| Authorized Signature |
| Date |
| Contact Email and Phone Number |
| If bidding, this form must be completed in its entirety. Please do not alter, add or delete rows. Failure to complete this exhibit as requested may results in rejection of your offer. |
| Multi-year rate guarantees, including rate caps, will be given a higher weight in scoring. |
| HSA Administration Services | 07/1/2027 - 06/30/2028 | 07/1/2028 - 06/30/2029 | 07/1/2029 - 06/30/2030 | 07/1/2030 - 06/30/2031 | 07/1/2031 - 06/30/2032 |
| Set-Up Fees | | | | | |
| First-Year Fees | $ - 0 | | | | |
| Renewal Fees | | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
| System Interface | $ - 0 | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
| Total Base Set-Up Fees | $ - 0 | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
| Monthly Fees | | | | | |
| HSA Administration Fee (PPPM) | $ - 0 | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
| Other Monthly Fees | $ - 0 | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
| Total Monthly Fees | $ - 0 | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
| If both FSA and HSA are awarded, is there a discount to the HSA fee? If yes, what is the fee (PPPM)? | $ - 0 | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
| Adjusted Total Monthly Fee (after multi-product discount) | $ - 0 | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
| Other Fees | | | | | |
| Account Closure Fee | $ - 0 | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
| Other Fees (Specify) | $ - 0 | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
| $ - 0 | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
Comments:
| Copyright © 2026 by Segal. All rights reserved. |
| Unauthorized replication or use of this financial workbook is prohibited. |
| This Request For Proposal form is the sole property of Segal and is not intended to be reproduced for any purpose other than review by the Plan Sponsor contracted with Segal to prepare a procurement analysis. |
| This file cannot be copied or reproduced in any method without the written consent by Segal. |
3|COBRA Admin Fee
| Tempe Union High School District - RFP 27-011CH-32 |
| COBRA Administration Services Fees |
| Effective July 1, 2027 |
| Offeror Name |
| Authorized Name |
| Authorized Signature |
| Date |
| Contact Email and Phone Number |
| If bidding, this form must be completed in its entirety. Please do not alter, add or delete rows. Failure to complete this exhibit as requested may results in rejection of your offer. |
| Multi-year rate guarantees, including rate caps, will be given a higher weight in scoring. |
| Annual Number of New Hires Assumption: 133 | | | | | | |
| Annual Number of Qualifying Events Assumption: 38 | | | | | | |
| COBRA Administration Services | Requested | 07/1/2027 - 06/30/2028 | 07/1/2028 - 06/30/2029 | 07/1/2029 - 06/30/2030 | 07/1/2030 - 06/30/2031 | 07/1/2031 - 06/30/2032 |
| Set-Up Fees | | | | | | |
| First-Year Fees | None | $ - 0 | | | | |
| Renewal Fees | None | | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
| System Interface | None | $ - 0 | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
| Periodic Fees | | | | | | |
| Qualifying Event Notice | | $ - 0 | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
| Initial COBRA Notice | | $ - 0 | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
| Open Enrollment Notices | | $ - 0 | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
| Collect Monthly Premiums | Included | $ - 0 | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
| Premium Remittance to Carriers | Included | $ - 0 | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
| Billing Statements | Included | $ - 0 | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
| Monthly Reporting to Client | Included | $ - 0 | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
| Other Fees (Specify) | | $ - 0 | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
| | $ - 0 | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
| Will you retain the 2% administration charge? | Yes | | | | | |
| Comments: | | | | | | |
| Copyright © 2026 by Segal. All rights reserved. |
| Unauthorized replication or use of this financial workbook is prohibited. |
| This Request For Proposal form is the sole property of Segal and is not intended to be reproduced for any purpose other than review by the Plan Sponsor contracted with Segal to prepare a procurement analysis. |
| This file cannot be copied or reproduced in any method without the written consent by Segal. |
4|Credits and Allowances
| Tempe Union High School District - RFP 27-011CH-32 |
| Credits and Allowances |
| Effective July 1, 2027 |
| Offeror Name | |
| Authorized Name | |
| Authorized Signature | |
| Date | |
| Contact Email and Phone Number | |
| Provide the amount of proposed credits and allowances in the indicated area. | |
| Confirm that at the Client's discretion, the credits and allowances may be maintained as a single fund to encompass the initiatives which include but are not limited to the following: | |
| Credits and Allowances | Vendor Response |
| Implementation Allowance | |
| Procurement Allowance | |
| Implementation Audit Allowance | |
| Ongoing Audit Allowance | |
| Compliance Check Allowance | |
| Training Allowance | |
| Communication Allowance | |
| Other Fees (Specify) | |
| Comments: |
| Copyright © 2026 by Segal. All rights reserved. |
| Unauthorized replication or use of this financial workbook is prohibited. |
| This Request For Proposal form is the sole property of Segal and is not intended to be reproduced for any purpose other than review by the Plan Sponsor contracted with Segal to prepare a procurement analysis. |
| This file cannot be copied or reproduced in any method without the written consent by Segal. |
5|Performance Guarantees Tempe Union High School District - RFP 27-011CH-32
| Performance Guarantees |
| Effective July 1, 2027 |
| Authorized Signature |
| Authorized Name |
| Offeror Name |
| Date |
| Contact Email and Phone Number |
For the following categories, provide the performance standard you are willing to offer, the financial penalty (maximum dollar amount or % of administrative fees) you will agree to pay if the standard is not met.
| | Performance Guarantee | Frequency | Agree to comply with Performance Guarantee? |
| (Y | N) | Dollars at Risk (% or $) | | | |
| | 1. Contractor attendance at Client meetings | Quarterly | |
| | Attendance by Contractor representatives when requested at meetings scheduled by the Client during the contract period and implementation phase. | | |
| | 2. Contractor call (or e-mail) return timeliness | Quarterly | |
| | The Client or designated consultant’s calls (or e-mails) to Contractor are returned within 24 business hours. | | |
| | 3. Processing monthly eligibility updates | Monthly | |
| | All updates to eligibility or enrollment records will be made within three business days after the information is received by the Contractor. | | |
| | 4. Telephone call availability & answering speed | Monthly | |
| | 90% of all calls are answered within 30 seconds (based on Client specific results). | | |
| | 5. Telephone call on-hold (in-queue) time | Monthly | |
| | An average of less than 2 minute(s) on hold before a human being answers. | | |
| | 6. Telephone Abandonment Rate | Monthly | |
| | An abandonment rate of less than 3% is maintained during standard business hours (based on Client specific results). | | |
| | 7. Claims Processing Accuracy | Quarterly | |
| | Process 98% of clean claims within an average of twelve (12) calendar days. This standard will be measured quarterly . | | |
| | 8. Claims Processing Turnaround Time | Quarterly | |
| | At least 99% of claims dollars submitted for payment will be accurately processed and paid. Financial accuracy will be based on Contractor’s self-reported numbers using Client specific claims and as verified through any claims audit conducted by the Client and/or their selected auditor. | | |
| | 7. Account Management | Quarterly | |
| | a. Arrange and conduct meetings with the Client regarding outstanding issues at pre-determined, mutually agreeable time intervals. | | |
| | b. Address and identify resolution of all Client administrative, plan management, and miscellaneous issues/problems within one week of notification of such issue. | | |
| | c. Contractor shall conduct an annual account management satisfaction survey/score card. | | |
| | d. Account Management Scorecard (to be determined jointly by the Client and Contractor). | | |
| | e. Account Team Scorecard (to be determined jointly by the Client and Contractor). | | |
| | 8. Timeliness of Reports | Annually | |
| | Provide accounting and statistical reports to the Client on a quarterly cadence and upon request by the Client within 10 days of the end of quarter or request for report. | | |
| | 9. Implementation | Annually | |
| | a. A contract draft will be provided within 60 business days following receipt of employer approval of contract language and all completed application materials and binder check. | | |
| | b. Enrollment materials for all eligible participants under the Plan will be delivered in accordance with the agreed upon Implementation Schedule/Calendar. | | |
| | c. Policy and certificate delivery to participants will occur prior to the effective date of coverage. | | |
| | c. Implementation is completed 60 days prior to open enrollment and the implementation manager shall continue to support the Client for 45 days after the implementation effective date of July 1. | | |
| | d. Successful implementation as defined by key milestones. Measurable milestones are included in your proposal. | | |
| | 10. Communication Materials | Annually | |
| | a. Mail a welcome packet to new participants within five (5) business days of receiving the Client's enrollment file. | | |
| | b. Submit copies of all Plan Participant communication materials and promotional materials to the Client for review and approval prior to distribution. | | |
Comments:
| Copyright © 2026 by Segal. All rights reserved. Unauthorized replication or use of this financial workbook is prohibited. |
| This Request For Proposal form is the sole property of Segal and is not intended to be reproduced for any purpose other than review by the Plan Sponsor contracted with Segal to prepare a procurement analysis. This file cannot be copied or reproduced in any method without the written consent by Segal. |
8|Ratings
| Tempe Union High School District - RFP 27-011CH-32 |
| Ratings |
| Independent Rating Agency | | | | |
| Ratings | AM Best | Standard & Poor's | Moody's | Other |
| Rating | | | | |
| Rating Date | | | | |
| Copyright © 2026 by Segal. All rights reserved. |
| Unauthorized replication or use of this financial workbook is prohibited. |
| This Request For Proposal form is the sole property of Segal and is not intended to be reproduced for any purpose other than review by the Plan Sponsor contracted with Segal to prepare a procurement analysis. |
| This file cannot be copied or reproduced in any method without the written consent by Segal. |
Master
CITY OF PHOENIX - RFP HR 23-003
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