NIGP 99038: Emergency Personnel Recall Service

NIGP 99038 Emergency Personnel Recall Service, an Item code, encompasses software and services that enable state and local governments to manage emergency dispatch, personnel coordination, and safety compliance across public safety and regulated workforces. State and local issuing bodies are soliciting integrated technology solutions that combine computer-aided dispatch systems, emergency management platforms, drug and alcohol testing services, and background screening — all designed to support real-time operational decision-making and regulatory compliance. Purchasing bodies include city governments, county boards of commissioners, and school districts, with recent activity driven by public safety modernization initiatives and regulatory mandates around safety-sensitive workforce management.

The three most recent solicitations span Georgia and North Carolina. The White County Board of Commissioners (Georgia) posted an RFP in May 2026 for a cloud-based Computer Aided Dispatch system for 911 Communications, due June 26, 2026, with mandatory pre-bid attendance on June 8; the evaluation emphasizes five-year total cost of ownership and weighted technical scoring across software capability, implementation, training, vendor experience, and pricing. Bibb County Public Schools (Georgia) issued RFP 26-041 in May 2026 for a district-wide Emergency Management System covering all 38 school sites and 20,000+ students, due May 25, 2026 via electronic submission, with scoring weighted heavily toward functional requirements, compliance with Georgia House Bill 268 and FERPA, and data security. The City of Charlotte (North Carolina) solicited proposals in September 2026 for comprehensive Drug and Alcohol Testing Services and Background Screening Services supporting a safety-sensitive workforce, due October 12, 2026, requiring technology-enabled compliance and real-time reporting integration with city systems. No estimated contract values are disclosed across these opportunities.