Oracle CX Maintenance Support Enhancement & Training

Active Open Market Small Purchase Illinois Awarded

Contract number
27-420DCEO-TRDEI-P-102238
Awardee
CPI Solutions LLC
Contracting organization
Trade & Investment
Contract amount
$90,000

Award facts

Completion date
UNSPSC codes
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Award details come from bidbuy.illinois.gov. Updated .

About this award

Written by GovTribe AI ·

The State of Illinois, Department of Commerce and Economic Opportunity (DCEO), awarded a contract to CPI Solutions LLC for Oracle Service Cloud platform enhancement and support services. The contract, designated 27-420DCEO-TRDEI-P-102238, was awarded on September 17, 2026, with a maximum value of $90,000 and a performance period extending through September 16, 2027. The work supports the Office of Trade and International Development (OTI) and is being performed on the DCEO's existing Oracle CX (Customer Experience) environment. CPI Solutions will provide 300 billable hours at a rate of $300 per hour, invoiced monthly based on actual hours worked with supporting documentation.

The scope of work encompasses comprehensive system configuration, training, and process improvement services delivered over thirteen monthly phases. Deliverables include user and administrator training with knowledge transfer, financial data refinement and functionality enhancements, automated approval letter generation using Customer Relationship Management (CRM) data, automated company reimbursement form development, outstanding reimbursement tracking implementation with Trade Specialist notifications, Event Form and ISTEP (Illinois Strategic Targeted Expansion Programs) process integration, performance reporting enhancements including return on investment (ROI) analysis and grant performance metrics, operational dashboard refinement, and final documentation and closeout activities. The contract is contingent upon appropriation of funds and prohibits the use of subcontractors.

Line items

Item Total
October 2026 Foundation & Training - Begin targeted user/admin training and knowledge transfer; reporting inventory; process/data review; initiate Financial Data refinements. Vendor will invoice per actual hours worked per contract. 25 Each × $300.00 $7,500.00
November 2026 Financial Data & Process Improvements - Continue Financial Data functionality; identify opportunities for data reuse; begin Event Form/ISTEP process integration and workflow refinement. Vendor will invoice for actual hours worked per contract. 25 Each × $300.00 $7,500.00
December 2026 Event & ISTEP Integration - Advance Event Form submission/approval workflow, priorities and reporting; continue financial and reporting enhancements. Vendor will invoice for actual hours worked per contract. 25 Each × $300.00 $7,500.00
January 2027 Approval Automation - Develop automated Company Approval Letter functionality using CRM data; continue Event/ISTEP integration and UX improvements. Vendor will invoice for actual hours worked per contract. 25 Each × $300.00 $7,500.00
February 2027 Reimbursement Automation - Develop Company Reimbursement Form; reuse approval and Financial Data information; reduce duplicate entry across processes. Vendor will invoice for actual hours worked per contract 25 Each × $300.00 $7,500.00
September 2026 Kickoff & Prioritization - Confirm FY27 priorities, validate requirements and sequencing, review current CRM environment, establish implementation backlog and monthly work plan. Vendor will invoice for actual hours worked per Contract. 12 Each × $300.00 $3,600.00
March 2027 Reimbursement Tracking - Implement outstanding reimbursement tracking, 60-day identification/reminders, Trade Specialist notifications, and related reporting. 25 Each × $300.00 $7,500.00
April 2027 PPS / Follow-Up & STEP Reporting - Centralize PPS and follow-up survey information; identify late submissions; enhance STEP reporting visibility. Vendor will invoice for actual hours worked per contract. 25 Each × $300.00 $7,500.00
May 2027 ISTEP Performance Reporting - Develop ISTEP grant performance and EOY reporting, including ROI, sales, exports, participation, missions and client engagement metrics. Vendor will invoice for actual hours worked per contract 25 Each × $300.00 $7,500.00
June 2027 Event ROI & Performance - Develop event-level ROI/performance reporting using actual/projected exports, costs, jobs created/retained and company participation. vendor will invoice for actual hours worked per contract 25 Each × $300.00 $7,500.00
July 2027 Reporting & Operational Enhancements - Complete priority report enhancements; organize report inventory; refine operational dashboards and self-service reporting. Vendor will invoice for actual hours worked per contract 25 Each × $300.00 $7,500.00
Optimization & Knowledge Transfer - Complete remaining process/UX improvements, Leadership Visit and Client Visit functionality, documentation and staff/DoIT knowledge transfer. Vendor will invoice for actual hours worked per contract 25 Each × $300.00 $7,500.00
September 2027 Closeout & Transition - Final validation, outstanding refinements, documentation, knowledge transfer, FY27 accomplishments review and recommendations for future enhancements. Vendor will invoice for actual hours worked per contract. 12 Each × $300.00 $3,600.00
Total Value not to exceed 90,000.00 —
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Files

File Type Posted
23.2 standard-terms-and-conditions .pdf PDF
CPI Solutions Contract Executed.pdf PDF
Standard Illinois Certifications v.26.2 fillable~1.pdf PDF

Quick answers

Who was awarded contract 27-420DCEO-TRDEI-P-102238?

Contract 27-420DCEO-TRDEI-P-102238 was awarded to CPI Solutions LLC by Trade & Investment in Illinois on September 17, 2026.

How much is contract 27-420DCEO-TRDEI-P-102238 worth?

Its contract amount is $90,000.

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