NHEITC IT Support Services

The Department of the Navy Naval Education and Training Command established this Master IDIQ on July 14, 2017, to provide IT support across 17 critical categories—application development, mobile and web applications, computer network defense, learning management systems, multimedia services, virtualization, network infrastructure and engineering, enterprise architecture, service centers, hardware and lab support, enterprise information services, high performance computing, Linux administration, and visualization—for the Naval Postgraduate School, Naval War College, and United States Naval Academy. The vehicle's ordering period closed on July 13, 2022, making it no longer available for new task orders.

The vehicle generated 22 task orders over its five-year active period, with a sharp front-loaded curve: 14 orders awarded in 2018, followed by 3 in 2017, 2 each in 2019 and 2020, and 1 in 2021. Combined potential value stands at $25.2 million with $24.6 million obligated, representing 98 percent utilization. The most recent order was awarded April 1, 2021.

Task-order values range from $1,000 minimum guarantee payments to a dominant $16.5 million security operations center order. Epsilon Inc. holds outsized market share, capturing four orders totaling $19.1 million in combined potential value—approximately 76 percent of the vehicle's total. Creek Technologies Company ranks second with three orders worth $2.4 million. The remaining nine firms share $3.7 million across 15 orders; Metova Federal, Network & Simulation Technologies, and Directviz Solutions each hold two, one, and one orders respectively. All 22 task orders funded Naval Education and Training Command operations exclusively.

The set-aside mix skewed heavily toward unrestricted competition: 73 percent (16 orders) carried no set-aside, while 18 percent (4 orders) were Service-Disabled Veteran-Owned Small Business competitive awards and 5 percent (1 order) was SDVOSB sole-source. Pricing structures were predominantly Firm Fixed Price; two orders—the security operations center and audiovisual repair efforts—used Cost Plus Fixed Fee.

Awarded work centered on application support (Kuali financial system, Liferay portal, Sakai cloud hosting), infrastructure operations (wireless services, Linux administration, database administration), security (risk management framework assessment, security operations center), and multimedia services (web design, audiovisual repair). Task-order durations typically ranged from one to three years, with some extending into 2023 and 2024.

The Naval Higher Education Information Technology Consortium (NHEITC) institutions require technical support in 17 critical support categories including application development and support, mobile application development, web applications, computer network defense services, learning management system services, multimedia educational technology services, virtualization services, network infrastructure maintenance, network engineering services, enterprise architecture and integration, service center support services, client hardware and lab services, enterprise information services, high performance computing, Linux system administration, visualization services, and IT business operation branch. This requirement provides NPS, NWC, and USNA with support in a variety of disciplines and sub-disciplines within IT.